RÉFÉRENCES BIBLIOGRAPHIQUES (Chapitre Confiance et marketing : Benmiled Cherif Héla)

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1 RÉFÉRENCES BIBLIOGRAPHIQUES (Chapitre Confiance et marketing : Benmiled Cherif Héla) Aaker J. (1997), Dimensions of brand personality, Journal of Marketing Research, 34, 3, Andaleeb S.S. (1992), The trust concept: research issues for channels of distribution, Research in Marketing, 11, Anderson E. et Weitz B. (1989), Determinants of continuity in conventional industrial channel dyads, Marketing Science, 8, 4, Ahmed F., Styles C. et Patterson P. (1998), Trust and Commitment in International Buyer Seller Relationships : A Dyadic Study in Australia and Thailand, 27 th Conference Proceedings, I, ed. Per Andersson, Stockolm School of Economics, Andaleeb S. (1996), An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence, Journal of Retailing, 72, 1, Anderson E. et Weitz B. (1989), Determinants of continuity in conventional industrial channel dyads, Marketing Science, 8, 4, Anderson J.C. et Narus J.A. (1990), A model of distribution firm and manufacturer firm working partnerships, Journal of Marketing, 54, 1, Aurier P., Benavent C. et N Goala G. (2001), Validité discriminante et prédictive des composantes de la relation à la marque, Actes du 17e Congrès International de l Association Française de Marketing, éd. Joël Brée, Deauville,Université de Caen, Aurier P. et G. N Goala. (2010), The differing and mediating roles of trust and relationship commitment in se rvice relationship maintenance and development, Journal of the Academy of Marketing Science, 38, 3, Bagozzi R.P. (1975), Marketing as exchange, Journal of Marketing, 39, 4, Barber B. (1983), The logic and limits of trust, New Brunswick, Rutgers University Press. Barney, J.B. et Hansen, M.H. (1994), Trustworthiness as a source of competitive advantage, Strategic Management Journal, 15, Bendapudi N. et Berry L.L. (1997), Customers Motivation formaintaning Relationships with Service Providers, Journal of Retailing, 73, 1, Berry L.L. (1995), Relationship marketing of services growing interest, emerging perspectives, Journal of the Academy of Marketing Science, 23, 4, Blackston M. (1992), Observations: building brand equity by managing the brand s relationships, Journal of Advertising Research, 3, Benamour Y. (2000), Confiance interpersonnelle et confiance institutionnelle dans la relation client entreprise de service : une application au secteur bancaire français, thèse de doctorat en Sciences de Gestion, Université Paris Dauphine. Bidault F. et Jarillo J.C. (1995), La confiance dans les transactions économiques, Confiance, Entreprise et Sociétés, éds. F. Bidault, P.Y. Gomez et G. Marion, Eska, Blomqvist K. (1997), The many faces of trust, Scandinavian, Journal of Management, 13, 3, Bromiley P. et Cummings L.L. (1995), Transaction Costs in Organisations with Trust, Research on Negotiation in Organizations, 5, Butler, J.K (1986), Reciprocity of dyadic trust in close male female relationships, Journal of social psychology, 126,

2 Butler J.K. (1991), Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory, Journal of Management, 17,3, Chaudhuri A. et Holbrook M.B. (2001), The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty, Journal of Marketing, 5, 2, Chouk I., (2005), Déterminants de la confiance du consommateur vis à vis d un marchand internet non familier : une approche par le rôle des tiers, Thèse de Doctorat, Sciences de Gestion, Université Paris Dauphine. Chouk I. (2005), La confiance du consommateur vis à vis d un marchand Internet : proposition d une échelle de mesure, Actes du 21 ème Congrès International de l Association Française du Marketing, Nancy Chouk I. (2005), Consumer trust toward a web merchant: a scale development, 34 th EMAC Conference proceedings, Milan, Italy. Chouk I. et Perrien J. (2003), La confiance en marketing : panorama de ses déterminants, questions en suspens et pistes de recherche, Actes du troisième congrès sur les tendances du marketing, Venise, Italie. Chouk I. et Perrien J. (2003), Les déterminants de la confiance du consommateur lors d un achat sur un site marchand : proposition d un cadre conceptuel préliminaire, Actes du 19 ème Congrès International de l Association Française du Marketing, Gammarth, Tunisie. Chouk I. et Perrien, (2004), Les facteurs expliquant la confiance du consommateur lors d un achat sur un site marchand : une étude exploratoire, Décisions Marketing, 35, Cisse Depardon K. et N Goala G. (2009), Les effets de la satisfaction, de la confiance et de l engagement vis àvis d une marque sur la participation des consommateurs à un boycott, Recherche et Applications en Marketing, 24,1, Couch L.L. (1994), The development of trust inventory, Unpublished master s thesis, University of Tennessee, Knowville. Couch L.L., Adams J.M. et Jones W.H. (1996), The assessment of trust orientation, Journal of Personality Assessment, 67, Couteret P. La Confiance dans la relation dirigeant adjoint en petite entreprise, Thèse de Doctorat en Science de Gestion, Université de Montpellier II. Crosby L.A, Evans K.R., Cowles D. (1990), Relationship quality in services selling: an interpersonal influence perspective, Journal of Marketing, Cruise O Brien R. (1995), Is Trust a Calculable Asset in the Firm? Business Strategy Review,winter, Darpy D. et Prim Allaz I. (2006), Réactance psychologique et confiance : le refus de l engagement et les limites du marketing relationnel, Actes du 22 ème Congrès de l Association Française de Marketing, Nantes. Dasgupta P. (1998), Trust as commodity, Trust: making and breaking cooperative relations, éds Diégo Gambetta, New York, Basil Blackwell, Delgado Ballister E. (2004), Applicability of a brand trust scale across product categories : a multigroup invariance analysis, European Journal of Marketing, 38,5, Deutsch M. (1958), Trust and suspicion, Journal of Conflict Resolution, 2, Deutsch M. (1962), Cooperation and trust: some theorical notes, Nebraska Symposium on Motivation proceedings, Doney P.M. et Cannon J.P. (1997), An examination of the nature of trust in buyer seller relationships, Journal of Marketing, 61, 4, Driscoll J.W. (1978), Trust and Participation in Organizational Decision Making as Predictors of Satisfaction, Academy of Management Journal, 21,1,

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4 Granovetter M. (1985), Economic action and social structure: the problem of embeddedness, American Journal of Sociology, 91, 3, Greimas A.G. (1983), Du sens II, Paris, Seuil. Guibert N. (1999), La confiance en marketing : fondements et applications, Recherche et Applications en Marketing, 14, 1, Guibert N. et Dupuy Y. (1997), La confiance, variable clé d un contrôle rénové, Actes du Congrès de l Association Française de Comptabilité, I, Montpellier, Université de Montpellier II, Gulati R. (1995), Does familiarity breeds trust? The implications of repeated ties for contractual choices in alliances, Academy of Management Journal, 38, Gurviez P. (1999), La confiance comme variable explicative du comportement du consommateur : proposition et validation empirique d un modèle de la relation à la marque intégrant la confiance, Actes du Congrès International de l Association Française de Marketing, 15, éds J. C. Usunier et P. Hetzel, Université Louis Pasteur, Strasbourg, Gurviez P. (2000), Marque Consommateur : contrat ou relation de confiance?, Revue Française de Marketing, 176, Gurviez P. et Korchia M. (2002) Proposition d une échelle de mesure multidimensionnelle de la confiance dans la marque, Recherche et Applications en Marketing,17, 1, Heirbig P. et Milewicz J. (1993), The relationship of reputation and credibility to brand success, Journal of Consumer Marketing, 1, 1, 5 10 Hoffman L. D., Novak T.P. et Peralta M. (1999), building customer trust online, Communications of the ACM, 42, 4, Jensen M.C. et Meckling W.H. (1976), Theory of the firm: managerial behavior, agency costs and ownership structure, Journal of Financial Economics, 3, Isaac H. et Volle P. (2008), E commerce : de la Stratégie à la mise en œuvre opérationnelle, Chapitre 6, Pearson Education, Paris, Jones M.J. (1994), A comment to contextualize performance and reliability: A comparison of annual reports of profitable and unprofitable corporations, Journal of Busisess Communication, 31, 3, Johnson George C. et Swap W.C. (1982), Measurement of specific interpersonal trust: construction and validation of a scale to assess trust in a specific other, Journal of Personality and Social Psychology, 43, 6, Karpik L. (1998), La confiance : réalité ou illusion? Examen critique d une thèse de Williamson, Revue Economique, 49, 4, Kennedy M.S., Ferell L.K. et Thorne LeClair D. (2001), Consumer s trust of sales person and manufacturer: an empirical study, Journal of Business Research, 51, Koenig C. (1999), Confiance et contrat dans les alliances inter entreprises, La confiance Approches économiques et sociologiques, éds C. Thuderoz, V. Mangematin, D. Harrison, Kim S.K et Roberts S.D. (2003), The loyalty: the influences of satisfaction and brand community integration, Journal of Marketing, 11, 4, Kim P.H., Dirks K.T, Cooper C.D. (2009), The Repair of Trust: A dynamic Bilateral perspective and multilevel conceptualization, Academy of Management Review, 34,3, Kim P.H., Dirks K.T, Cooper C.D et Ferrin D.L. (2006), When more blame is better than less: The implications of internal vs external attributions for the repair of trust after a

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6 Notebaert J-F (2005), L influence de la création d un lien social via internet sur la satisfaction, la confiance et les intentions comportementales, Actes du 21 ème Congrès International de l'association Française du Marketing, Nancy, mai Okazaki S., Li H. et Hirose M. (2009), Consumer Privacy concerns and preference for degree of regulatory control, Journal of Marketing, 38, 4, Olivier B., (1993), Consumption and recession of , American Economic Review, 83, 2, O Malley L. et Tynan C., (1999), The utility of the relationship metaphor in consumer Markets: A critical evaluation, Journal of Marketing Management, 15, 7, Palmantier R.W, Dant R.P, Grewal D. et Evans K.R. (2006), Factors influencing the effectiveness of relationship marketing a meta analysis, Journal of Marketing, 70, 4, Plummer J., (1985), Marketing research division has a full schedule, Marketing News, 19, 19, Rempel J.K., Holmes J.G. et Zanna M. P. (1985), Trust in close relationships, Journal of Personality and Social Psychology, 49, 1, Riordan C.A., Marlin N.A et Kellogg R.T. (1983), The effectiveness of accounts following transgression, Social Psychology Quarterly, 46, Ring P.S. et Van De Ven A., (1994), Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19, 1, Roberts K.H et O Reilly C.A. (1974), Measuring Organizational Communication, Journal of Applied Psychology, 59, 3, Rotter, J.B. (1967), A new scale for the measurement of interpersonal trust, Journal of Personality, 35, 4, Rotter, J.B. (1971), General expectancies for interpersonal trust, American Psychologist, 26, Rotter, J.B. (1980), Interpersonal trust, trustworthiness and gullibility, American Psychologist, 26, 1 7 Rousseau D.M. Stikin S.B, Burt R.S and Camerer, C. (1998), Not so different after all: across discipline view of trust, Academy of Management Review, 23, 3, Schein E. (1992), Organizational Culture and Leadership, San Fransisco, Jossey Bass Schmidt.C. (2001), La théorie des jeux essai d interprétaqtion, Paris, Presses Universitaires de France. Selnes (1998), Antecedents and consequences of trust and satisfaction in buyer seller relationships, European Journal of Marketing, 32, Simon E. (2007), La confiance dans tous ses états, Revue Française de Gestion, 175, Sirdeshmukh D., Singh J. et Sabol B. (2002), Consumer Trust, value and loyalty in relational exchanges, Journal of Marketing, 66, Sirieix L. et Dubois P. L. (1999), Vers un modèle qualité satisfaction intégrant la confiance?, Recherche et Applications en Marketing, 14, 3, Schlosser A.E, White T.B et Lloyd S. (2006), Converting Website visitors into buyers: Wow website Investment Increases Consumer Trusting Beliefs and online purchase intentions, Journal of Marketing, 70, 4, Smith J B. et Barclay D W. (1997), The effects of organizational differences and trust on the effectiveness of selling partner relationships, Journal of Marketing, 61, 2, 3 21 Swan J.E., Trawick I. F. et Silva D.W. (1985) ; How industrial salespeople gain customer trust, Industrial Management Journal, 14,

7 Swan J.E., Bowers, M.R., et Richardson, L.D. (1999), Customer trust in the salespeople: an integrative review an meta analysis of empirical literature, Journal of Business Research, 44, 2, Swaen V. et Chumpitaz R.C. (2008), L impact de la rezsponsabilité sociétale de l entreprise sur la confiance des consommateurs, Recherche et Applications en Marketing, 23, 4, Thuderoz C., Mangematin V. et Harrisson D.(1999), La confiance Approches économiques et sociologiques, Paris, Gaetan Morin Editeur Europe. Turban E. et Lee M K. (2001), A trust model for consumer Internet shopper, International Journal of Electronic Commerce, 6,1, p Turnbull P.W. et Wilson D.T. (1989), Developing and protecting profitable consumer relationships, Industrial Marketing Management, 18, Weber J.M, Malhotra D. et Murnighan J.K. (2005), Normal acts in irrational trust : Motivated attributions and the trust development process, Research in Organizational Behavior, 26, Weiner N. (1979), A comparison of two models of pay satisfaction, Academy of Management Proceedings, Westbrook R.A (1987), Product/consumption based affective responses and post purchase process, Journal of Marketing Research, 24, 3, Williamson O.E (1975), Markets and hierarchies: analysis and anti trust implications, Free Press, New York. Williamson O. E (1981), The modern corporation: Origins, evolution, attributes, Journal of Economic Literature, 19, dec, Williamson O.E (1993), Calculativeness, trust and economic organization, Journal of Laws and Economics, XXXVI, Wilson D.T. (1995), An integrated model of buyer seller relationships, Journal of the Academy of Marketing Science, 23, 4, Young L.C. et Wikinson I.F. (1989), The role of trust and cooperation in marketing channels: A preliminary study, European Journal of Marketing, 23, 2,