Bob Leibel Director of Sales and Operations Sherwin-Williams

Dimension: px
Commencer à balayer dès la page:

Download "Bob Leibel Director of Sales and Operations Sherwin-Williams"

Transcription

1 Today s magazine for collision and insurance professionals Vol.2 No 2 December 2011 Bob Leibel Director of Sales and Operations Sherwin-Williams PM Jeff Schroder President Car-Part.com Roger Schroder VP Sales Car-Part.com

2 Stay ahead of the curve in a changing world. Changes have driven the automotive finishing business in new directions. With DuPont Cromax Pro waterborne basecoat, you can speed up your operations and increase productivity, without compromising the quality of work you demand. It s part of an integrated DuPont Refinish system designed to keep you ahead. Make sure your business stays ahead of the curve. Talk to your local DuPont Representative or call Products change. High standards don t. The DuPont Refinish Logo, DuPont and all products denoted with or are trademarks or registered trademarks of E. I. du Pont de Nemours and Company or its affiliates. DuPont Canada is a licensee. Copyright 2011 DuPont Canada. All rights reserved. 2 Collision Management December 2011 autosphere.ca

3 Leading the Industry Through Innovation Streamlining Recycled Parts Procurement with Efficiency Leading the Collision Industry Guest Editors December 2011 Denis Barrette Denis Barrette is certified as a Thinking into Results Facilitator and LifeSuccess Consultant. He helps individuals and organizations achieve higher levels of success by teaching powerful concepts that allow participants to become top performers and create the life they desire. 6 Let s Get Real About OEM Technology 12 British Invasion Mike Bryan Mike s perspective comes from 30 years experience as a paint supplier to the industry and as the CCIF administrator. He was instrumental in the creation of CCIF and is passionate about helping the industry manage itself to a better future. Carla Blackmore Consultant Insurance Consulting Group Carla Blackmore spent 34 years in a variety of roles with Zurich Insurance before retiring in She is now happily working fulltime helping the insurance industry with their talent acquisition needs. Andrew Shepherd Director, Collision Training, AIA Canada Andrew has worked in training and human resource development for over twenty-five years. In government and industry he has developed innovative approaches to apprenticeship, distance learning and, most recently in the construction sector, adult training and certification 20 Who Does What for the Canadian Collision Sector? 22 How Sharing Data Can Help Reduce Costs and Build Trust 25 Just One More Reason to Blame the Baby Boom 26 Not Enough Time for Everything! 27 Success Story 29 Planning for the Future Collision Management December 2011 autosphere.ca 3

4 Editorial As the end of December approaches, it s a good time to reflect on the past twelve months. For most people in the collision repair industry, it s been a good year. Publisher Associate Publisher Production Contributing Editors Photography Revision & Translation Graphic Design Circulation Management Rémy L. Rousseau Leanne Blackborow Shirley Brown Jack Kazmierski, Shirley Brown Jack Kazmierski Technoserv, Raynald Bouchard, Shirley Brown Optik Design inc. Nancy Belleville Rémy Rousseau Sales Leanne Blackborow Réjean Rousseau Repair volumes have been fairly stable and some organizations are experiencing growth. The OE s have also seen a year of improvement over the serious challenges they faced in Consumer confidence is rising and new and used car sales have returned to more acceptable levels. The insurance industry is still in transition, with consolidation, dealing with low returns on investment, and shifting weather patterns causing natural disasters and extreme weather. Continuing Improvement Over the past decade, our industry has improved the quality of products and services provided to the public. People in the industry have improved as well they have become more educated, have introduced higher standards and have increased their business management skills to deal with challenging times. In addition, the quality of relationships has also increased between the collision industry, and the insurance industry. We demonstrate a higher level of respect for one another and create stronger, more transparent relationships. OE relationships with the collision industry are also improving. This is becoming more apparent as independent repairers are becoming certified by OE s to repair their vehicles. Most suppliers to the collision industry have also seen positive results and look forward to this trend continuing. Best Wishes from Rousseau Marketing It s our pleasure to be a part of all of these industries, share interesting stories about great companies, bring different points of view and global industry trends to you, and spread the word about ways to improve your business. We, too, are looking forward to another great year in From all of us at Rousseau Marketing, we wish you a safe and enjoyable holiday season! y Collision Management Magazine is dedicated to serving the business interests and facilitating communications between the collision and insurance industries. It is published 4 times a year by Rousseau Marketing, a member of of AIA Canada and sponsor of CCIF. Material in Collision Management may be reproduced, provided the publisher is advised and proper credit is given. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing within this publication are those of the writers and editors themselves, and are in no way to be construed as statements, positions or endorsements by Rousseau Marketing. Printed in Canada ISSN Publications Mail Agreement no Return undeliverable Canadian addresses to Rousseau Marketing / Circulation Department, 455 rue Notre-Dame Est, suite 311, Montreal, QC H2Y 1C9 ROUSSEAU M A R K E T I N G Published by Rousseau Marketing 25 Valleywood Drive, Unit 23, Markham, Ontario, L3R 5L9 O : F : Collision Management December 2011 autosphere.ca

5 Now that s sales growth. When you become a CARSTAR Franchise Partner, you join over 400 locations in North America, 150+ across Canada alone, that all benefit from the support and expertise of our network. It is this support and expertise that has led to an 8.67% average store sales growth rate over the last three years. And sales growth is only one of our offerings. We also offer marketing support, operational systems and training, human resource expertise and so much more, to help you enhance your existing business. To inquire and learn more, call Ext. 289 or Over 150 locations in 10 provinces.

6 Let s Get Real About OEM Technology Vehicle manufacturers are introducing new technology in their vehicles at a rate exceeding the ability of the collision repair industry to keep up. Mike Bryan That may sound like a generalization, but it s true that many collision repairers lack the awareness, skills, tools and equipment to restore certain vehicles to pre-accident condition. The growing use of high strength steels, carbon fibre and aluminum, plus alternative fuel systems and advanced electronics, are taking vehicle repair beyond the experience and capability of many repairers. The issue is no longer confined to high end vehicles, but mainstream models that are likely to show up at any time in any repair centre. Turn the Job Away or Try Your Best to Fix it Right Consider two basic scenarios for a vehicle with advanced technology arriving at a repair centre: 4The repairer knows it lacks the skills, knowledge, tools or equipment to correctly repair the vehicle. It turns the job away and a profit opportunity is lost. The vehicle owner and insurer now have a problem and may not easily find a solution. 4The repairer may or may not be aware of the advanced technology in the vehicle, but accepts the job and does the best it can to repair the vehicle using its traditional methods. This may result in a defective repair that causes failure and potential safety issues while driving, or a more serious outcome in a subsequent collision. There would be a liability issue for the repairer, but a vehicle owner might also challenge the insurer for, in his view, knowingly allowing his vehicle to be fixed by an incapable repairer. The reality is that not all repairers will be able to make the necessary investment that would make them capable of repairing advanced technology vehicles. Furthermore, it s a moving target, so it s not about one-time investment, but an ongoing capability. Challenges for Insurers and Repairers A challenge for insurers is in acting on behalf of their policyholders to take all reasonable steps in guiding vehicles to shops that meet what might be called advanced technology repair standards. A challenge for repairers is to consider their strategic options and decide if they are able and willing to invest in their capability to keep repairing all makes and models, or if they should focus on a particular repair niche. Growing OEM Influence on Choice of Repairer Consider the ones who decide to invest. They may still not have access to the whole market they once enjoyed, because if more OEMs follow the lead of those trying to direct work only to their certified repairers, then they will be excluded from that business. Given scenario 2 above, it should be no surprise that OEMs would want to certify and direct work to repairers that have invested in their ability to repair vehicles of that specific brand. One way or another, the collision repair industry must face up to the reality of these new challenges that will require new levels of understanding and co-operation between repairers, insurers and OEMs. At CCIF Toronto on January 28th, this will be a major topic of discussion, with stakeholders being encouraged to identify mutual interests and explore their strategic options as the volume and scope of OEM advanced technology continue to grow. y 6 Collision Management December 2011 autosphere.ca

7 PROMOTING CAREERS IN COLLISION REPAIR For more information Contact Leanne Blackborow, CCIF Skills Program Director, or (905) Invest in your future, BECOME A 2012 CCIF SKILLS PROGRAM SPONSOR

8 Leading the Industry Through Innovation The innovative market leader we know today as Sherwin-Williams, started out as a small two-man operation in In those days, Henry Sherwin and Edward Williams were in the horse-drawn carriage and buggy painting business, which at the time was as popular a form of transportation as the automobile is today. Jack Kazmierski The Sherwin-Williams partnership thrived, building on a solid reputation of quality work and integrity. Over the decades, the carriage and buggy painting business disappeared, and Sherwin-Williams adapted to the changing market, leading the way with the new materials and technologies necessary to paint the horseless automobile. Today, with almost 146 years of experience, Sherwin-Williams is the number one name in vehicle refinishing. Although their only business is paint and coatings, Sherwin-Williams eagerly offers the technologies, training, methods and know-how your shop needs in order to succeed. Advancements in Technology The Sherwin-Williams EcoLean program, for instance, allows collision shops to take advantage of lean production and green business solutions, combining the two in order to both boosts profitability and reduces waste. The innovative Sherwin-Williams Formula Express online colour formula retrieval system allows shops to easily keep track of mixtures, including undercoats, basecoats, and clearcoats. The powerful and award-winning Sherwin-Williams HP Process refinish system takes a vehicle through the entire refinish process in under 50 minutes, allowing shops to paint more cars in less time, while also reducing energy costs. Finally, the Sherwin-Williams Lean Stock Inventory System allows individual shops to minimize the need for inventory while increasing profits. Integrating with Partners Last year, Sherwin-Williams announced an exciting partnership with the Mitchell RepairCenter system. This partnership takes advantage of Sherwin-Williams knowledge of paint, and Mitchell s knowledge of shop management systems in order to eliminate the need for duplicate entries when working on a vehicle. Repair information is entered into Formula Express, the shop can focus on painting the vehicle, and all the costing and material information is automatically uploaded into the shop management system. There s no need for doubleentry, which means painters are free to do what they do best - paint cars. Sherwin-Williams is extremely proud of the number of innovative accomplishments over the past 146 years, but our greatest accomplishment has been our ability to attract and retain quality people. Sherwin-Williams ability to service our customers in a way that no other manufacturer can, adds to our long term value to our partners. Bob Leibel, Director of Sales and Operations. (continue on p.11) 8 Collision Management December 2011 autosphere.ca

9 Everything you need, just around the corner. Think of us as an extension of your body shop. From automotive coatings to all of the repair materials and supplies you need to get the job done right. Low to high volume shops. Waterborne to solvent. We ll match a refinish system to your shop to improve productivity and your competitive edge. Plus management tools like our Lean Stock Inventory System keep you doing what you do best. Paint it s what you do. It s all we do. Visit a store, give us a call, learn more or share ideas: sherwin-automotive.com 2011 The Sherwin-Williams Company

10 Bob Leibel, Director of Sales and Operations Serge Le Blanc, National Accounts Manager Daryll O Keefe, Central Region Manager Yves Roy, Eastern Region Manager Thayne Christensen, Western Region Manager The Sherwin-Williams EcoLean program has been designed to help collision centres increase profits while reducing waste. It s a great way to improve the bottom line, while greening the way you do business, and decreasing the size of your carbon footprint. Lean and Green A new suite of training courses and services promises to change the way collision repair shops operate by taking advantage of lean production and green business best practices. When combined, these two principles can dramatically drive profitability. Collision centre owners and managers who would like to learn how to leverage the power of lean production methods can take advantage of EcoLean Collision Services workshops, offered exclusively through Sherwin-Williams A-Plus University. The two-day high-impact workshops are structured much like a college curriculum, which means that attendance in the EcoLean Collision Services Level 1 workshop is a prerequisite to attend the EcoLean Collision Services Level 2 workshop. Consulting Besides providing collision centre owners with the how-to information they need in order to run a leaner and greener operation, Sherwin-Williams takes the EcoLean program a step further by offering an EcoLean Consulting Service. A trained Sherwin-Williams staff member conducts a two-day onsite analysis of the overall process in your collision centre, after which he provides specific recommendations for improvement, customized to the needs and goals of your particular shop. The comprehensive two-day facility analysis includes an impact assessment of your shop s financial and operational performance. Sherwin-Williams then provides an executive-level report complete with findings, recommendations and an action plan for improving your shop s efficiency and profitability, while boosting customer satisfaction. Serge Le Blanc, National Accounts Manager receives excellent feedback from customers about the program. Customers that attend EcoLean have learned about taking steps to becoming leaner and greener today and in the years to come. They are committed in continuing to learn more from Sherwin-Williams about lean processes and reducing their carbon footprint. Sherwin-Williams Formula Express was the first online colour formula retrieval system in the industry, and it s still the best. With this revolutionary technology, your shop can keep track of what you mix including undercoats, basecoats, and clearcoats. In addition, Formula Express allows you to track mix amounts and paint costs in a way that allows you to best manage your business - by repair order, painter or spray booth. And since a complete suite of reports can be retrieved with just a few mouse clicks, you know exactly what s going on in your shop, what s working, what s not, and how you can improve your operation. Increasing Productivity Today s growing demand for shorter cycle times means that you need tools that will allow your team to get the job done, and done right the first time. That s why Sherwin-Williams has made sure that their paint systems are compatible with their Prospector colour reference system, which allows technicians to find a colour match faster and more accurately, thanks to the chromatically arranged colour chips and decks. Combining the power for Formula Express with the speed of the Prospector colour reference system leads to a highly efficient and productive method of achieving excellent results in minimal time. Formula Express is the easiest system to adapt to for new users. Being web based, users navigate through the site as they would any other website. This web based system also allows users to apply more advanced usage as they realize their needs and the system s capabilities. From reporting efficiencies to tracking usage and customer information, the possibilities are vast. Combine this tool with the industries only two-way link to Mitchell s industry leading RepairCenter and these possi- 10 Collision Management December 2011 autosphere.ca

11 bilities become truly limitless. Daryll O Keefe, Central Region Manager. HP Process The award-winning Sherwin-Williams HP Process refinish system takes the entire vehicle refinish procedure - from primer to clearcoat - in under 50 minutes. It also saves on energy because it eliminates the need for baking the finish in a gas-heated spray booth, thereby allowing a shop to save significantly on natural gas bills. This process is so innovative, that it s been called a game-changer for collision repair shops. In today s fastpaced world, both vehicle owners and insurers pressure shops to complete repairs as quickly as possible. Normally, improvements in speed come at significant cost -- new spray booths, IR lamps, etc, but that s not the case with the HP Process refinish system. All you need is a few new products and some basic training, and your shop can cut paint cycle time significantly. The HP Process Refinish System not only benefits the environment by reducing your carbon footprint, it also impacts your bottom line by helping you to paint more cars. Many times we have heard about a vehicle coming out of the booth that gets damaged in the shop just a few hours before delivery. With the HP Process there is no more panic or delays in delivering those vehicles. Prime to shine in just 50 minutes and the vehicle is delivered on time to a satisfied customer. Yves Roy, Eastern Region Manager. The Sherwin-Williams Lean Stock Inventory System is an invaluable inventory management tool that s designed to help collision shop owners and managers improve productivity and product availability and consistency, while at the same time lowering inventory costs and minimizing waste by better managing product shelf life. The bottom line increased profits. The company also makes it easy to get started, and even easier to keep the Lean Stock Inventory System running smoothly. Sherwin-Williams provides you with the resources you ll need to organize and barcode your entire inventory. Then, all your technicians need to do is manage the inventory, and thanks to the system Sherwin-Williams has put into place, this couldn t be easier. Our customers have found instant savings by having the right products available at all times for each of their technicians, with improved accuracy in their ordering procedures, explains Thayne Christensen, Western Region Manager. Simplified Inventory Control and Cost Containment Through the use of a reusable order sheet at each stocking location, technicians let the inventory manager know which products need to be replenished. The inventory manager in turn scans the barcodes on the order sheets to place the replenishment order via the website. Then, once your order arrives, all the inventory manager has to do is verify it, and restock it. The entire process couldn t be easier. The entire Lean Stock system is easy to implement and maintain, and the benefits are instant. Collision repair shops who have taken advantage of this system are reporting improved productivity since their employees aren t wasting precious time dealing with stocking issues. Improved product availability is another benefit since shops always have the correct amount of materials on hand to meet their production schedules and cycle times. Improved repair consistency, and improved profitability round out the list of benefits. Since inventory orders are generated by demand in a just-in-time fashion rather than with minimum or maximum order levels in mind, you don t need to stock more than what is necessary for the foreseeable future. Leading the Industry Sherwin-Williams provides their customers with the products and services needed today, to run an efficient and profitable collision repair facility. Their commitment to excellence is reflected in everything they do. From their innovative products that maximize productivity and reduce energy costs, to the use of technology to automate inventory control and colour matching, and the training and consulting to help them improve their businesses, Sherwin-Williams is well positioned to provide their customers with everything needed to be a leader in the collision industry. y Collision Management December 2011 autosphere.ca 11

12 British Invasion The British are coming... and they re armed with insight that they re willing to share with collision repair shops across North America. Jack Kazmierski The British have enriched our lives in many ways. We can thank them for the Beatles, David Beckham, fish and chips, and William Shakespeare, to name but a few. Now, due in part to the efforts of California-based VeriFacts Automotive, we can thank the British for their advanced approach to collision repair. We re very excited about bringing UK technology to America, says Veri- Facts CEO, Farzam Afshar. We believe the UK is ahead of us by at least five years, and possibly even 10 years, as far as the quality of their repairs is concerned. In the States, VeriFacts is an independent third-party verifier of quality. Through a very detailed assessment process, VeriFacts reviews individual collision repair centres to make sure they have in place the right processes, procedures, repair planning, information, parts and material, and equipment to repair vehicles properly. VeriFacts also makes sure technicians know how to put all these resources to good use to do the job right. Collision shops that pass, get a Veri- Facts seal of approval. Shops that don t, get help. If we find that there s something not right, Afshar explains, we coach them. We show them how to do the job right. Advanced training Eager to offer their customers the best collision repair training available, VeriFacts has been working with UK-based Thatcham in order to import some of Britain s knowledge to share with the collision repair industry in North America. We ve been working on this project for almost six years, Afshar says. Thatcham, also known as The Motor Insurance Repair Research Centre, is an insurer funded research centre. It was established in 1969 to carry out research targeted at containing or reducing the cost of motor insurance claims, while maintaining the quality and safety standards of collision repair. Thatcham also works closely with vehicle manufacturers to influence the design of new vehicles in order to improve safety and security. Today, Thatcham enjoys an international reputation as a centre of excellence. We believe the UK is ahead of us by at least five years, and possibly even 10 years, as far as the quality of their repairs is concerned. - Farzam Afshar Widely recognized for their key role in shaping the nature of training provided in the mature UK body repair sector, Thatcham has received an increasing number of requests and opportunities to deliver training overseas. In order to deliver quality training, to a level and experience similar to that received at their own facility, Thatcham has 12 Collision Management December 2011 autosphere.ca

13 worked on a program for overseas, local partners to be able to deliver Thatcham courses in their own markets, thus becoming Thatcham Training Associates (TTA). VeriFacts is one of the TTAs Thatcham is working with. VeriFacts staff has undergone training so as to be able to deliver the level of proficiency Thatcham expects from their Associates. Thatcham Training Associates give like-minded organizations the opportunity to deliver a range of training, tailored to local markets and using Thatcham s very latest research, supporting documentation, training aids and interactive tools available from our insurer funded automotive research centre, says Lesley Upham, Commercial Director, for Thatcham Lesley Upham Commercial Director, Thatcham Besides training TTAs, Thatcham also provides a comprehensive suite of materials for companies like Veri- Facts to use when delivering a course, including course book, presentation, and interactive tools. This material is an accurate representation of all, or part, of the course material used in the delivery at Thatcham s own premises, Upham adds, and enables a trainer to prepare for the delivery of a course, prepare the appropriate vehicle or equipment, and provide guidance on areas of research ahead of the course. The training courses offered by Thatcham s Automotive Academy cover five key disciplines: Panel, Paint, M.E.T. (Mechanical, Electrical and Trim), Glazing and VDA (Vehicle Damage Assessment). We see this as a great opportunity to bring some of the latest and greatest in UK know-how to the United States, Afshar explains. One of the trainings we are most interested in is Vehicle Damage Assessment. The way you assess the damage, allows for the outcome to be right or not right. Our experience shows you can have a phenomenal technician, but if you have a bad damage assessment there s a very high chance that the repair will not come out right. On the other hand, if you have an average technician, but a very sound plan, there s a great chance that the repair will come out right. So having a proper repair plan is paramount, and Thatcham has created a very methodical approach to damage assessment. Estimate vs assessment Thatcham teaches technicians, as well as shop owners, a different way of thinking, and a better way of looking at the entire repair scenario. After taking this course, Afshar says technicians no longer view their work the same way. First of all, they don t call it estimating anymore because they re no longer estimating. They re clearly assessing the damage. Second, it s not about determining how much you re going to get paid, and then finding the repair that will fit that dollar amount. What it costs is irrelevant. This course teaches you that it s first and foremost about identifying the damage, and then determining how much it will cost to repair that damage. Currently, VeriFacts is the only company on this side of the Atlantic to be certified by Thatcham to offer this course. Class size is limited to between six and eight technicians per course, which means that students get the attention they need in order to master the techniques Thatcham has pioneered. The two-day course offered by VeriFacts costs USD $1,000 / person, while the three-day course is USD $1,500. Thatcham Training Associates could be available in Canada. - Lesley Upham While Verifacts conducts training at their facilities in Newport Beach, California and invites Canadians who would like to take the course to join them in the sunny south, no plans have been made to offer the course north of the border. Afshar says his company is planning to take the training to other locations in the States in the near future, but doesn t have plans in place for Canada yet. Upham says her organization is open to the possibility of working with a company that would like to offer the courses here in Canada. Thatcham Training Associates could be available in Canada, adds Upham, if there was demand from the market and a suitable partner shows an interest in delivering Thatcham training. For more information on Thatcham training associates, please contact Lesley Upham at y Collision Management December 2011 autosphere.ca 13

14 A Family Business: Car-Part.com Streamlining Recycled Parts Procurement with Efficiency Car-Part.com is a family business that has been serving the auto recycling industry since 1996 across North America. They employ 175 staff that make it possible to bring an entire suite of software programs to auto recyclers, insurance companies and salvage companies who handle hundreds of thousands of total loss and non-repairable vehicles each year Leanne Blackborow For many of us in the collision industry, Car-Part.com may just appear to be a great on-line search engine, but this is only possible because the company is deeply involved in the vehicle recycling process at every level. This expertise and experience makes the company the right provider for the services that are now available to the collision industry in Canada. In fact, they are currently working with SGI in Saskatchewan to manage their salvage vehicles and recycling facility that feeds parts into their claims division and are rapidly expanding across Canada. Auto recycling is a complex business. When a vehicle is damaged it either gets repaired or becomes a total loss. From here, it enters the salvage pool. Car-Part.com provides recyclers a tool (Bidmate ) that interfaces with 400 salvage pools and helps them buy salvage, and an inventory tool (Partmate ) to inventory the good parts from the vehicle. They also provide several software programs to manage the recycler s business including Checkmate and Fast Parts for point of sale, and Order Trakker to manage their production process once a part has been ordered. Once parts become available for sale to collision repairers to complete repairs on collision damaged cars, the parts can be sold with Car-Part Pro. Car-Part.com is currently the distribution network for over 4200 recyclers selling recycled parts to the collision industry. This is because the company has developed leading-edge technology to change the way parts are sold. Their newest program, called Car-Part Pro is a game changer. It literally takes the process of purchasing recycled parts to a new level. With the intense focus on minimizing cycle time, we are excited to provide shops and insurance companies with accurate supply chain delivery times that account for distribution networks and the recycled parts production process, all with a laden price, said Jeff Schroder, President, Car-Part.com. Effective Use of Technology Changes Everything Traditionally, when a collision repairer required recycled parts, they would pick up the phone and call a local company and ask to speak with their sales representative. If they happened to be available, that was a bonus, as they didn t have to wait for a call back. Vehicle Identification Numbers, descriptions, colours and other particulars were provided verbally and availability was checked while they waited Jeff Schroder, President on the phone. If the needed parts were not in stock, they could check to see if one was available to bring in. It was a long and sometimes tedious process, dependent on giving good verbal descriptions, and not always completely reliable due to human error and differences in terminology or perceptions. Pricing, delivery and warranty would have to be discussed and negotiated 14 Collision Management December 2011 autosphere.ca

15 Roger Schroder, VP Sales on each part purchased, and there could be discrepancies in part quality. Once the Car-Part.com web site emerged, it helped find who had the part but you still had to ask the recyclers about their services such as delivery, warranty, etc. Today, Car-Part. com is rolling out their new software program, Car-Part Pro to the collision industry, which introduces computerized automation and parts standards to the sale of recycled parts. Car- Part Pro finds the parts that fit all your needs, not just the parts that fit your car, said Roger Schroder, VP Sales, Car-Part.com So how does the software program change the purchasing process? Helping Collision Repairers Increase Efficiency The collision repairer enters their profiles for each insurance company, specifying their recycled parts requirements. They are able to select criteria such as part grade, warranty required, and delivery time needed to meet their cycle time. Once these requirements are entered, they can search for multiple parts on one vehicle using the software program. It instantly shows the following information: 4 On-line parts inventory 4 Delivery date 4 Price, including cost of any extended warranty and delivery 4 Car-Part Certification 4 Green Parts logo for those sellers who are certified 4 Properly documented damages and Part grading 4 Actual or Undamaged pricing 4 Information about each seller, including return policy 4 Real time availability and parts pictures are coming soon Should a search be unsuccessful, the criteria can be altered and a new search initiated right from the results page. The system is very user-friendly! Buyers decide what parts to purchase, and from whom. Instantly, a collision repairer can see what parts are available, cost, grade and delivery dates. It puts them in the driver s seat. The control over the interaction now shifts to the purchaser the collision repair facility. The system lets the buyer decide which criteria are important to them and purchase based on their individual needs. One of the biggest advantages of the Car-Part Pro system is the live chat button on the search results page. The collision repairer can opt to speak with the first available person or to a specific salesperson at a recycler they Collision Management December 2011 autosphere.ca 15

16 deal with regularly. With the push of a button, questions can be asked about a part. And on the recycler s side, they automatically get the VIN, parts and specifications from the system. Imagine no more repeating the same information verbally just ask the question and receive the answer, instantly. And orders can be placed during this process, saving additional time and the interaction is all documented within the software. It eliminates misunderstandings and reduces errors. The results: 4 Increased efficiency at the collision repair facility no more wasted time on the phone. 4 The right parts are shipped and received when expected 4 More options are available at the purchaser s fingertips Improving the Recycling Business For auto recyclers across Canada, Car- Part Pro offers a tool that makes it easy to do business with more customers and provide increased satisfaction levels. It takes their business to a new level of professionalism. Once they become a part of the Car-Part Pro network, the Car-Part.com professionals help to make the implementation easy. The big shift is to enter standardized data for all parts available in their warehouse, lots and from their distribution networks. Where the part is in their production process is linked to delivery time. For example, a part in the warehouse may be delivered today, whereas a part still on the vehicle may be delivered tomorrow, and finally, if the whole vehicle needs to be dismantled, the part could take two days for delivery. Some recyclers have robust overnight shipping networks and often can deliver a part next day from their distribution network. The buyer simply chooses when the part is needed and all parts meeting that delivery will show in the results. Once implemented, the recycler will see a big shift within their business increasing sales, improved productivity of sales staff and fewer product returns, just to name a few. Another great advantage for recyclers is the Car-Part.com Gold Certification. When they meet these strict service level requirements, they earn the certification which shows up each time a customer views a part available at their facility during a search. This can help to drive more customers to the business and increase sales. Helping Repairers and Insurance Companies Work Together Good communication is essential to ensure the repair process runs smoothly. Car-Part Pro can help to facilitate better communications between collision repairers and insurance companies. When estimates are written, sourcing alternate parts is a must. In order to increase efficiency and minimize supplements, it is helpful to have the correct information on the first estimate. This is where the Car- Part Pro software is helpful. The data on the site, such as parts prices, parts grading, warranties and delivery times are accurate and instant. So if the estimate requires an A-grade part, with a 1-year warranty, and a 2-day delivery date, this is the actual part selected for the estimate with the corresponding price. This can be done by the shop appraiser in a DRP partner shop, a field insurance appraiser, or an insurance appraiser working in an insurance company video appraisal unit. The same information is available to everyone. And this information 16 Collision Management December 2011 autosphere.ca

17 is power the power to make the right decisions on the estimate, and eliminate waste and administrative re-work. Auditing Made Easy Sometimes after a repair is completed, questions can arise regarding the parts purchased for the repair. Perhaps there was no recycled part available on a particular date to complete a repair in a timely manner. Now, memory doesn t have to be relied upon if a file is audited. Car-Part also provides the industry with a Historic Part Search. So a repairer or an insurance company can see what WAS available on a Car- Part search on any specific date. This innovative program allows you to pick any date, and see exactly what was available for purchase in the past. Integration with Industry Partners For the past 8 years, Car-Part.com s recycled parts data has powered Mitchell International s QRP product in Canada. This allows users of the Mitchell estimating system to access Car-Part.com data during the estimating process. The enhanced features of Car-Part Pro require web access and do not yet integrate with Mitchell s Ultramate product, but interested parties are welcome to contact ( ). The Car-Part.com search engine is integrated into the Nugen IT workflow product for shops and insurance companies. Improving Work Flow Car-Part Pro is changing the way the collision industry purchases recycled and alternative parts. They are continually creating innovative solutions to improve the way the industry operates, and customers can expect additional functionality to be introduced in the coming year. The professionals at Car-Part.com analyzed the needs and workflow of the collision repairer and designed a product to improve the efficiency of the entire parts purchasing process. If you haven t tried Car-Part Pro, give it a try and see how you can improve your business today. y Collision Management December 2011 autosphere.ca 17

18 Mitchell Leading the Collision Industry If you want to use Facebook, check the weather, or do banking on your Smartphone, you download an app. Similarly, Mitchell has made it just as easy for body shops to pick and choose the applications and services they need. RepairCenter, Mitchell s personalized shop Workspace solution, allows shops to select tools to manage all aspects of their business and to add modules as their business grows. Leanne Blackborow Having invested significantly in developing new enabling technologies, Mitchell brings leading-edge solutions to the industry via a cloud network for the collision business. Mitchell offers the industry s leading suite of estimating and management products on a single platform a totally modular and customizable approach for shops and insurers. Investing for the Future Mitchell International was founded in 1946 in Glenn Mitchell s garage when he realized that he had created a valuable asset a simple list of vehicle repair times that could benefit the automotive industry on a large scale. Since then, Mitchell has grown into North America s largest provider of collision repair information, with the majority of collision repairers and most top insurance companies relying on their information daily. Mitchell understands the changing dichotomy in the Collision repair world, and the stresses involved in servicing a customer who has sustained damage to their vehicle. We have invested significantly to become the cloud of the Collision Repair Space with our dedicated Canadian hosting facilities, and to widen the breadth of the solutions to help shops complete a proper repair in the most efficient manner, states Mike Jerry, General Manager and Vice President, Mitchell Canadian operations. Mitchell Estimating The first step in the repair process is made simple and efficient with Mitchell s estimating and workflow system. Mitchell s database accuracy and leading-edge workspace technologies combine to create clean, verifiable estimates. Even new estimators find the system easy thanks to the user-friendly navigation. Mitchell s estimating program is fast, easy to use and has increased the productivity of our office and customers like the easy-to-read print-outs, says Albert Rosanova, owner of Fix Edmonton West. Accuracy can be assured with this system - in fact, Mitchell adds more than 300 new vehicles per year to the database as well as data from over 50 OEM s and other sources worldwide. The program provides repairers direct access to assignments, through Mitchell s insur ance carrier com munication module. It streamlines communications by enabling high speed uploads and downloads without interrupting other user applications. RepairCenter Workspace Mitchell s Repair- Center shop Workspace is a single, customizable online application where shops can access all the software solutions that manage their business, their repairs, and their customer experience. The shop management program provides a cohesive platform to manage every step of the repair process. It simplifies the repair workflow from the time the damaged vehicle arrives to the delivery to the customer. It tracks everything from production - parts, body and paint labour to claims processing, detail and delivery. RepairCenter also helps to improve the management of the business side of the process accounting, analysis of financial performance and goals, and reporting of all stats needed to maintain quality and profitability. A robust customer experience manage- 18 Collision Management December 2011 autosphere.ca

19 ment solution powered by AutocheX keeps shops connected to their customers. The customer feedback loop allows shops to verify that customers perceive their repairs were done correctly, on time, and with no surprises or address problems quickly. This allows the shop to increase customer loyalty and ultimately drive revenue and profitability. RepairCenter FastPhoto Manager RepairCenter FastPhoto Manager streamlines the claims management workflow by automatically linking vehicle photos to the correct repair order or estimate. With a click of the button, the system sorts, resizes, organizes, and links photos, eliminating time-consuming manual processes in a secure, wireless environment. Improved visual documentation of every vehicle helps increase accuracy in writing estimates by capturing all existing and supplement damage information. Multiple-store operators can conveniently view photos from all facilities at one central location. Lee Tsatsos, owner of Superior Auto Centre, appreciates the benefits the programs offer. At one point in time estimates were hand written, paint used to be enamel, photos were Polaroids. Times have changed and the automotive industry has become a more organized and demanding place to do business. RepairCenter and Fast- Photo have helped us achieve all of our goals and allowed me to run a paperless office and put my shop in the position to be an industry leader moving forward. RepairCenter TechAdvisor With vehicle technology rapidly changing, it is essential to have the OEM repair procedure information to repair new model vehicles safely and accurately. RepairCenter TechAdvisor provides integrated access to critical OEM repair data and procedures, so technicians can quickly locate the information they need to restore today s complex vehicles to pre-accident condition. Repair facility owners Tim Malone, Director of Sales can demonstrate their commitment to their customers, insurance partners and employees by ensuring the most accurate and up-to-date repair procedures are utilized when repairing vehicles. Mitchell GlassMate Mitchell GlassMate is a leading pointof-sale system for the Auto Glass industry. The system provides quick look-ups, parts information, quote functions, work orders, invoicing capabilities, and VIN decoding all with access to the complete National Auto Glass Specifications (NAGS) information and connectivity with insurance partners. Partner Network Strategy Efficiency has become increasingly important to maintain a profitable business. Mitchell s unique partner network strategy helps by integrating their software technology with paint providers, rental companies, and insurers. For example, Mitchell RepairCenter offers seamless, bidirectional integration with Sherwin-Williams Formula Express retrieval system, saving valuable time and reducing errors by eliminating the need for shop personnel to rekey vehicle and RO information. Shops can monitor operational and financial key performance indicators, improve materials management and increase technician efficiency. Mike Jerry, General Manager and Vice President, Mitchell Canadian operations One Stop Shop Mitchell has taken the IT out of the shop, so they can focus on their core business repairing vehicles. Our network of Canadian dealers help shops determine the hardware, software solutions, and network hosting services needed to simplify and streamline the entire repair and claims process. The options are customized to meet the individual customer s needs, explains Bruce Carrick, Senior Director, Product Management. Looking to the Future Mitchell is leading the industry with their cutting-edge shop estimating, management and workflow solutions that simplify processes and empower shops with the essential tools and information needed to manage leaner driving down costs, reducing cycle times, and producing even more satisfied customers. Tim Malone, Director of Sales, adds We provide easy-touse solutions for our customers at a reasonable cost. Control is in the customer s hands to select the tools they need to run their business. Mitchell s mission is: To empower our clients to deliver the best possible outcome and restore their customer s lives after a challenging event. Mitchell achieves this by simplifying the collision business, connecting stakeholders and continually innovating new technology-based solutions for their customers. y Collision Management December 2011 autosphere.ca 19

20 Who Does What for the Canadian Collision Sector? A recent collision industry think session started as most do with the hosts explaining their roles in the industry along with the purpose of the meeting. But this was no pro forma explanation. It turns out that there is genuine confusion about I-CAR Canada, its parent organization the Automotive Industries Association of Canada (AIA) and the Canadian Collision Industry Forum (CCIF). Andrew Shepherd Over 30 collision repair, insurance and association representatives from across Canada met in Toronto on October 20, most importantly to provide strategic direction for AIA and the I-CAR program. Current Trends There was a very strong consensus about the continuing consolidation of shops and insurers - all agreed that this is an international trend which will change the Canadian collision landscape over the coming decade. New automotive technologies (including collision avoidance systems, communications, lighter and stronger steels) will be introduced at an increasing rate with each new model year. One trend which is just now emerging is the introduction of OEM shop qualification we ve seen BMW, Jaguar, etc., require training and equipment standards in certified repair shops, but Toyota and even Ford and GM appear to be ready to take the same path not surprising, given the diversity of manufacturing processes, electronics, parts and repair recommendations for each manufacturer. And finally all recognized the real difficulty in getting OE repair information in anything like a timely manner, with the industry often waiting 6 months to a year for repair data on new models. Given these challenges, the group went on to provide detailed advice on the roles of I-CAR Canada, AIA and CCIF in the collision repair world ahead. Overall there was a strong recommendation that I-CAR Canada become a central training clearing house that provides one-stop shopping for the Collision sector. This would include recognizing courses from associations, manufacturers, colleges, universities and trade schools, etc., and building these into a Canadian system for skills recognition. It was also suggested that I-CAR Canada should invest time and resources into augmenting college apprenticeship programs with modern curricula. A larger suite of Internet training offerings was also recommended. And finally the group saw I-CAR as a perfect avenue for OE and dealership training, as well as providing OE repair information to the industry. There is certainly less familiarity in the collision sector with AIA Canada s work as a trade association including lobbying, providing sector studies and analysis, marketing and promotion, etc. It was strongly suggested that the Paint, Body and Equipment Council of the Association play an action role, taking the discussion points of CCIF, implementing ideas, etc. At the same time, it was felt that insurers need a much stronger voice at the action table. There was unanimous support among the group for CCIF s role as a discussion forum and meeting place. Most felt that better bridges need to be built with AIA and I-CAR Canada. Recent successes such as the Recyclers Repairers meeting illustrate the power of the Forum in bringing parties together. Conclusion The day ended with a sincere expression of thanks from the representatives of I-CAR Canada, AIA Canada and CCIF. Discussions were forwardthinking and collaborative, focusing on how different groups can work together to help the Canadian collision industry face a new and challenging world. All participants felt that the large national groups face the same competitive challenge as the smallest shop, and that the answers are similar as well get lean, share information and work together. y 20 Collision Management December 2011 autosphere.ca

accidents and repairs:

accidents and repairs: accidents and repairs: putting the pieces together accidents et réparations : réunir le tout nobody can repair your Toyota like Toyota Unfortunately, accidents do happen. And the best way to restore your

Plus en détail

MANAGEMENT SOFTWARE FOR STEEL CONSTRUCTION

MANAGEMENT SOFTWARE FOR STEEL CONSTRUCTION Ficep Group Company MANAGEMENT SOFTWARE FOR STEEL CONSTRUCTION KEEP ADVANCING " Reach your expectations " ABOUT US For 25 years, Steel Projects has developed software for the steel fabrication industry.

Plus en détail

AccessLearn Community Group: Introductory Survey. Groupe communautaire AccessLearn : étude introductive. Introduction.

AccessLearn Community Group: Introductory Survey. Groupe communautaire AccessLearn : étude introductive. Introduction. AccessLearn Community Group: Introductory Survey Introduction The W3C Accessible Online Learning Community Group (aka AccessLearn) is a place to discuss issues relating to accessibility and online learning,

Plus en détail

Editing and managing Systems engineering processes at Snecma

Editing and managing Systems engineering processes at Snecma Editing and managing Systems engineering processes at Snecma Atego workshop 2014-04-03 Ce document et les informations qu il contient sont la propriété de Ils ne doivent pas être copiés ni communiqués

Plus en détail

Tier 1 / Tier 2 relations: Are the roles changing?

Tier 1 / Tier 2 relations: Are the roles changing? Tier 1 / Tier 2 relations: Are the roles changing? Alexandre Loire A.L.F.A Project Manager July, 5th 2007 1. Changes to roles in customer/supplier relations a - Distribution Channels Activities End customer

Plus en détail

eid Trends in french egovernment Liberty Alliance Workshop April, 20th 2007 French Ministry of Finance, DGME

eid Trends in french egovernment Liberty Alliance Workshop April, 20th 2007 French Ministry of Finance, DGME eid Trends in french egovernment Liberty Alliance Workshop April, 20th 2007 French Ministry of Finance, DGME Agenda What do we have today? What are our plans? What needs to be solved! What do we have today?

Plus en détail

Instructions Mozilla Thunderbird Page 1

Instructions Mozilla Thunderbird Page 1 Instructions Mozilla Thunderbird Page 1 Instructions Mozilla Thunderbird Ce manuel est écrit pour les utilisateurs qui font déjà configurer un compte de courrier électronique dans Mozilla Thunderbird et

Plus en détail

National Director, Engineering and Maintenance East (Montreal, QC)

National Director, Engineering and Maintenance East (Montreal, QC) National Director, Engineering and Maintenance East (Montreal, QC) Reporting to the General Manager, Engineering and Maintenance, you will provide strategic direction on the support and maintenance of

Plus en détail

How to Login to Career Page

How to Login to Career Page How to Login to Career Page BASF Canada July 2013 To view this instruction manual in French, please scroll down to page 16 1 Job Postings How to Login/Create your Profile/Sign Up for Job Posting Notifications

Plus en détail

IT-Call - formation intégrée pour l'employabilité des personnes handicapées efficace en tant que représentants Call Center

IT-Call - formation intégrée pour l'employabilité des personnes handicapées efficace en tant que représentants Call Center IT-Call - formation intégrée pour l'employabilité des personnes handicapées efficace en tant que représentants Call Center 2008-1-TR1-LEO04-02465 1 Information sur le projet Titre: Code Projet: IT-Call

Plus en détail

Formation en conduite et gestion de projets. Renforcer les capacités des syndicats en Europe

Formation en conduite et gestion de projets. Renforcer les capacités des syndicats en Europe Formation en conduite et gestion de projets Renforcer les capacités des syndicats en Europe Pourquoi la gestion de projets? Le département Formation de l Institut syndical européen (ETUI, European Trade

Plus en détail

Net-université 2008-1-IS1-LEO05-00110. http://www.adam-europe.eu/adam/project/view.htm?prj=5095

Net-université 2008-1-IS1-LEO05-00110. http://www.adam-europe.eu/adam/project/view.htm?prj=5095 Net-université 2008-1-IS1-LEO05-00110 1 Information sur le projet Titre: Code Projet: Année: 2008 Type de Projet: Statut: Accroche marketing: Net-université 2008-1-IS1-LEO05-00110 Projets de transfert

Plus en détail

Construire son projet : Rédiger la partie impacts (2/4) Service Europe Direction des Programmes et de la Formation pour le Sud

Construire son projet : Rédiger la partie impacts (2/4) Service Europe Direction des Programmes et de la Formation pour le Sud Construire son projet : Rédiger la partie impacts (2/4) Service Europe Direction des Programmes et de la Formation pour le Sud Sommaire Construire son projet : Rédiger la partie impacts (2/4) Comment définir

Plus en détail

La Poste choisit l'erp Open Source Compiere

La Poste choisit l'erp Open Source Compiere La Poste choisit l'erp Open Source Compiere Redwood Shores, Calif. Compiere, Inc, leader mondial dans les progiciels de gestion Open Source annonce que La Poste, l'opérateur postal français, a choisi l'erp

Plus en détail

Nouveautés printemps 2013

Nouveautés printemps 2013 » English Se désinscrire de la liste Nouveautés printemps 2013 19 mars 2013 Dans ce Flash Info, vous trouverez une description des nouveautés et mises à jour des produits La Capitale pour le printemps

Plus en détail

EN UNE PAGE PLAN STRATÉGIQUE

EN UNE PAGE PLAN STRATÉGIQUE EN UNE PAGE PLAN STRATÉGIQUE PLAN STRATÉGIQUE EN UNE PAGE Nom de l entreprise Votre nom Date VALEUR PRINCIPALES/CROYANCES (Devrait/Devrait pas) RAISON (Pourquoi) OBJECTIFS (- AN) (Où) BUT ( AN) (Quoi)

Plus en détail

Frequently Asked Questions

Frequently Asked Questions GS1 Canada-1WorldSync Partnership Frequently Asked Questions 1. What is the nature of the GS1 Canada-1WorldSync partnership? GS1 Canada has entered into a partnership agreement with 1WorldSync for the

Plus en détail

Application Form/ Formulaire de demande

Application Form/ Formulaire de demande Application Form/ Formulaire de demande Ecosystem Approaches to Health: Summer Workshop and Field school Approches écosystémiques de la santé: Atelier intensif et stage d été Please submit your application

Plus en détail

MAT 2377 Solutions to the Mi-term

MAT 2377 Solutions to the Mi-term MAT 2377 Solutions to the Mi-term Tuesday June 16 15 Time: 70 minutes Student Number: Name: Professor M. Alvo This is an open book exam. Standard calculators are permitted. Answer all questions. Place

Plus en détail

Institut d Acclimatation et de Management interculturels Institute of Intercultural Management and Acclimatisation

Institut d Acclimatation et de Management interculturels Institute of Intercultural Management and Acclimatisation Institut d Acclimatation et de Management interculturels Institute of Intercultural Management and Acclimatisation www.terresneuves.com Institut d Acclimatation et de Management interculturels Dans un

Plus en détail

Lean approach on production lines Oct 9, 2014

Lean approach on production lines Oct 9, 2014 Oct 9, 2014 Dassault Mérignac 1 Emmanuel Théret Since sept. 2013 : Falcon 5X FAL production engineer 2011-2013 : chief project of 1st lean integration in Merignac plant 2010 : Falcon 7X FAL production

Plus en détail

Sustainability Monitoring and Reporting: Tracking Your Community s Sustainability Performance

Sustainability Monitoring and Reporting: Tracking Your Community s Sustainability Performance Sustainability Monitoring and Reporting: Tracking Your Community s Sustainability Performance Thursday, February 11 th, 2011 FCM Sustainable Communities Conference, Victoria, BC The Agenda 1. Welcome and

Plus en détail

WEB page builder and server for SCADA applications usable from a WEB navigator

WEB page builder and server for SCADA applications usable from a WEB navigator Générateur de pages WEB et serveur pour supervision accessible à partir d un navigateur WEB WEB page builder and server for SCADA applications usable from a WEB navigator opyright 2007 IRAI Manual Manuel

Plus en détail

Become. Business Provider for Matheo Software

Become. Business Provider for Matheo Software Become Business Provider for Matheo Software Who we are? Matheo Software was created in 2003 by business intelligence and information processing professionals from higher education and research. Matheo

Plus en détail

We Generate. You Lead.

We Generate. You Lead. www.contact-2-lead.com We Generate. You Lead. PROMOTE CONTACT 2 LEAD 1, Place de la Libération, 73000 Chambéry, France. 17/F i3 Building Asiatown, IT Park, Apas, Cebu City 6000, Philippines. HOW WE CAN

Plus en détail

Please find attached a revised amendment letter, extending the contract until 31 st December 2011.

Please find attached a revised amendment letter, extending the contract until 31 st December 2011. Sent: 11 May 2011 10:53 Subject: Please find attached a revised amendment letter, extending the contract until 31 st December 2011. I look forward to receiving two signed copies of this letter. Sent: 10

Plus en détail

English version ***La version française suit***

English version ***La version française suit*** 1 of 5 4/26/2013 4:26 PM Subject: CRA/ARC- Reminder - Tuesday, April 30, 2013 is the deadline to file your 2012 income tax and benefit return and pay any / Rappel - Vous avez jusqu'au 30 avril 2013 pour

Plus en détail

Institut français des sciences et technologies des transports, de l aménagement

Institut français des sciences et technologies des transports, de l aménagement Institut français des sciences et technologies des transports, de l aménagement et des réseaux Session 3 Big Data and IT in Transport: Applications, Implications, Limitations Jacques Ehrlich/IFSTTAR h/ifsttar

Plus en détail

The new consumables catalogue from Medisoft is now updated. Please discover this full overview of all our consumables available to you.

The new consumables catalogue from Medisoft is now updated. Please discover this full overview of all our consumables available to you. General information 120426_CCD_EN_FR Dear Partner, The new consumables catalogue from Medisoft is now updated. Please discover this full overview of all our consumables available to you. To assist navigation

Plus en détail

Food for thought paper by the Coordinator on Reporting 1 PrepCom 3rd Review Conference 6 décembre 2013

Food for thought paper by the Coordinator on Reporting 1 PrepCom 3rd Review Conference 6 décembre 2013 Food for thought paper by the Coordinator on Reporting 1 PrepCom 3rd Review Conference 6 décembre 2013 (slide 1) Mr President, Reporting and exchange of information have always been a cornerstone of the

Plus en détail

Règlement sur le télémarketing et les centres d'appel. Call Centres Telemarketing Sales Regulation

Règlement sur le télémarketing et les centres d'appel. Call Centres Telemarketing Sales Regulation THE CONSUMER PROTECTION ACT (C.C.S.M. c. C200) Call Centres Telemarketing Sales Regulation LOI SUR LA PROTECTION DU CONSOMMATEUR (c. C200 de la C.P.L.M.) Règlement sur le télémarketing et les centres d'appel

Plus en détail

Acce s aux applications informatiques Supply Chain Fournisseurs

Acce s aux applications informatiques Supply Chain Fournisseurs Acce s aux applications informatiques Supply Chain Fournisseurs Toujours plus de service pour vous ; rapide, pratique, sécurisé, écologique et gratuit! Vous vous connectez à notre site MESSIER BUGATTI

Plus en détail

Comprendre l impact de l utilisation des réseaux sociaux en entreprise SYNTHESE DES RESULTATS : EUROPE ET FRANCE

Comprendre l impact de l utilisation des réseaux sociaux en entreprise SYNTHESE DES RESULTATS : EUROPE ET FRANCE Comprendre l impact de l utilisation des réseaux sociaux en entreprise SYNTHESE DES RESULTATS : EUROPE ET FRANCE 1 Objectifs de l étude Comprendre l impact des réseaux sociaux externes ( Facebook, LinkedIn,

Plus en détail

Quatre axes au service de la performance et des mutations Four lines serve the performance and changes

Quatre axes au service de la performance et des mutations Four lines serve the performance and changes Le Centre d Innovation des Technologies sans Contact-EuraRFID (CITC EuraRFID) est un acteur clé en matière de l Internet des Objets et de l Intelligence Ambiante. C est un centre de ressources, d expérimentations

Plus en détail

Optimiser votre reporting sans déployer BW

Optimiser votre reporting sans déployer BW Optimiser votre reporting sans déployer BW Exploiter nos données opérationnelles Peut-on faire du reporting directement sur ECC sans datawarehouse? Agenda La suite BusinessObjects intégrée à ECC 3 scénarios

Plus en détail

Ecodevelopment and Resilient Energy Policies

Ecodevelopment and Resilient Energy Policies Ecodevelopment and Resilient Energy Policies Laura E. Williamson - Project Director UNFCCC COP 17 Side Event December 2, 2011 Renewable Energy Policies for Climate Resilience, Sustainable Development and

Plus en détail

How to be a global leader in innovation?

How to be a global leader in innovation? How to be a global leader in innovation? 2014-03-17 / Rybinsk Marc Sorel Safran Country delegate /01/ Innovation : a leverage to create value 1 / 2014-01-30/ Moscou / Kondratieff A REAL NEED FOR INNOVATION

Plus en détail

Networking Solutions. Worldwide VSAT Maintenance VSAT dans le Monde Entretien. Satellite Communications Les Communications par Satellite

Networking Solutions. Worldwide VSAT Maintenance VSAT dans le Monde Entretien. Satellite Communications Les Communications par Satellite www.dcs-eg.com DCS TELECOM SAE is an Egyptian based Information Technology System Integrator company specializes in tailored solutions and integrated advanced systems, while also excelling at consulting

Plus en détail

How to Deposit into Your PlayOLG Account

How to Deposit into Your PlayOLG Account How to Deposit into Your PlayOLG Account Option 1: Deposit with INTERAC Online Option 2: Deposit with a credit card Le texte français suit l'anglais. When you want to purchase lottery products or play

Plus en détail

UN PEU DE VOTRE CŒUR EST TOUJOURS À LYON... A PIECE OF YOUR HEART IS FOREVER IN LYON...

UN PEU DE VOTRE CŒUR EST TOUJOURS À LYON... A PIECE OF YOUR HEART IS FOREVER IN LYON... UN PEU DE VOTRE CŒUR EST TOUJOURS À LYON... A PIECE OF YOUR HEART IS FOREVER IN LYON... Diplômé(e)s et futur(e)s diplômé(e)s, les moments passés sur le campus d EMLYON ne s oublient pas... Etre membre

Plus en détail

Miroir de presse. International Recruitment Forum 9-10 mars 2015

Miroir de presse. International Recruitment Forum 9-10 mars 2015 Miroir de presse International Recruitment Forum 9-10 mars 2015 Contenu 1. L Agefi, 9'510 ex., 02.03.2015 2. Market, online, 12.3.2015 3. Studyrama, online, 13.3.2015 4. Venture Magazine, online, 15.3.2015

Plus en détail

Gestion des prestations Volontaire

Gestion des prestations Volontaire Gestion des prestations Volontaire Qu estce que l Income Management (Gestion des prestations)? La gestion des prestations est un moyen de vous aider à gérer votre argent pour couvrir vos nécessités et

Plus en détail

L année du Cloud : De plus en plus d entreprises choisissent le Cloud

L année du Cloud : De plus en plus d entreprises choisissent le Cloud Information aux medias Saint-Denis, France, 17 janvier 2013 L année du Cloud : De plus en plus d entreprises choisissent le Cloud Des revenus liés au Cloud estimés à près d un milliard d euros d ici 2015

Plus en détail

PAR RINOX INC BY RINOX INC PROGRAMME D INSTALLATEUR INSTALLER PROGRAM

PAR RINOX INC BY RINOX INC PROGRAMME D INSTALLATEUR INSTALLER PROGRAM PAR RINOX INC BY RINOX INC PROGRAMME D INSTALLATEUR INSTALLER PROGRAM DEVENEZ UN RINOXPERT DÈS AUJOURD HUI! BECOME A RINOXPERT NOW OPTIMISER VOS VENTES INCREASE YOUR SALES VISIBILITÉ & AVANTAGES VISIBILITY

Plus en détail

RAPID 3.34 - Prenez le contrôle sur vos données

RAPID 3.34 - Prenez le contrôle sur vos données RAPID 3.34 - Prenez le contrôle sur vos données Parmi les fonctions les plus demandées par nos utilisateurs, la navigation au clavier et la possibilité de disposer de champs supplémentaires arrivent aux

Plus en détail

Initiative d excellence de l université de Bordeaux. Réunion du Comité stratégique 17-19 décembre 2014. Recommandations

Initiative d excellence de l université de Bordeaux. Réunion du Comité stratégique 17-19 décembre 2014. Recommandations Initiative d excellence de l université de Bordeaux Réunion du Comité stratégique 17-19 décembre 2014 Recommandations 2/1 RECOMMANDATIONS DU COMITE STRATEGIQUE Une feuille de route pour le conseil de gestion

Plus en détail

Consultants en coûts - Cost Consultants

Consultants en coûts - Cost Consultants Respecter l échéancier et le budget est-ce possible? On time, on budget is it possible? May, 2010 Consultants en coûts - Cost Consultants Boulletin/Newsletter Volume 8 Mai ( May),2010 1 866 694 6494 info@emangepro.com

Plus en détail

Township of Russell: Recreation Master Plan Canton de Russell: Plan directeur de loisirs

Township of Russell: Recreation Master Plan Canton de Russell: Plan directeur de loisirs Township of Russell: Recreation Master Plan Canton de Russell: Plan directeur de loisirs Project Introduction and Stakeholder Consultation Introduction du projet et consultations publiques Agenda/Aperçu

Plus en détail

Le marketing appliqué: Instruments et trends

Le marketing appliqué: Instruments et trends Le marketing appliqué: Instruments et trends Björn Ivens Professeur de marketing, Faculté des HEC Université de Lausanne Internef 522 021-692-3461 / Bjoern.Ivens@unil.ch Le marketing mix Produit Prix Communication

Plus en détail

TABLE OF CONTENT / TABLE DES MATIERES

TABLE OF CONTENT / TABLE DES MATIERES TRRAACE : La Lettre Electronique de TRRAACE TRRAACE Electronic Newsletter N HS 26/02/ 2005 TOUTES LES RESSOURCES POUR LES RADIOS AFRICAINES ASSOCIATIVES COMMUNAUTAIRES ET EDUCATIVES TRACKING RESOURCES

Plus en détail

Academic Project. B2- Web Development. Resit Project. Version 1.0 Last update: 24/05/2013 Use: Students Author: Samuel CUELLA

Academic Project. B2- Web Development. Resit Project. Version 1.0 Last update: 24/05/2013 Use: Students Author: Samuel CUELLA SUPINFO Academic Dept. Resit Project Academic Project B2- Web Development 2012-2013 Version 1.0 Last update: 24/05/2013 Use: Students Author: Samuel CUELLA Conditions d utilisations : SUPINFO International

Plus en détail

Control your dog with your Smartphone. USER MANUAL www.pet-remote.com

Control your dog with your Smartphone. USER MANUAL www.pet-remote.com Control your dog with your Smartphone USER MANUAL www.pet-remote.com Pet-Remote Pet Training Pet-Remote offers a new and easy way to communicate with your dog! With the push of a single button on your

Plus en détail

CEPF FINAL PROJECT COMPLETION REPORT

CEPF FINAL PROJECT COMPLETION REPORT CEPF FINAL PROJECT COMPLETION REPORT I. BASIC DATA Organization Legal Name: Conservation International Madagascar Project Title (as stated in the grant agreement): Knowledge Management: Information & Monitoring.

Plus en détail

Stress and Difficulties at School / College

Stress and Difficulties at School / College Stress and Difficulties at School / College This article will deal with the pressures and problems that students face at school and college. It will also discuss the opposite - the positive aspects of

Plus en détail

La solution idéale de personnalisation interactive sur internet

La solution idéale de personnalisation interactive sur internet FACTORY121 Product Configurator (summary) La solution idéale de personnalisation interactive sur internet FACTORY121 cité comme référence en «Mass Customization» au MIT et sur «mass-customization.de» Specifications

Plus en détail

that the child(ren) was/were in need of protection under Part III of the Child and Family Services Act, and the court made an order on

that the child(ren) was/were in need of protection under Part III of the Child and Family Services Act, and the court made an order on ONTARIO Court File Number at (Name of court) Court office address Applicant(s) (In most cases, the applicant will be a children s aid society.) Full legal name & address for service street & number, municipality,

Plus en détail

Small Businesses support Senator Ringuette s bill to limit credit card acceptance fees

Small Businesses support Senator Ringuette s bill to limit credit card acceptance fees For Immediate Release October 10, 2014 Small Businesses support Senator Ringuette s bill to limit credit card acceptance fees The Senate Standing Committee on Banking, Trade, and Commerce resumed hearings

Plus en détail

MONACO BUSINESS START, GROW, WIN!

MONACO BUSINESS START, GROW, WIN! AUDITORIUM RAINIER III 16 OCTOBRE 2013 MONACO BUSINESS START, GROW, WIN! UNE VITRINE, DES OPPORTUNITÉS D AFFAIRES... ET UNE FENÊTRE SUR LE MONDE START MONACO BUSINESS est un événement unique pour maximiser

Plus en détail

APPENDIX 6 BONUS RING FORMAT

APPENDIX 6 BONUS RING FORMAT #4 EN FRANÇAIS CI-DESSOUS Preamble and Justification This motion is being presented to the membership as an alternative format for clubs to use to encourage increased entries, both in areas where the exhibitor

Plus en détail

Yes, you Can. Travailler, oui c est possible! Work!

Yes, you Can. Travailler, oui c est possible! Work! Yes, you Can Travailler, oui c est possible! Work! Qu est-ce que le programme IPS? IPS (Individual Placement and Support) est un programme qui offre un suivi intensif individualisé à la recherche d emploi,

Plus en détail

European Business to Business Sales Institute

European Business to Business Sales Institute European Business to Business Sales Institute FR/05/B/P/PP-152044 1 Information sur le projet Titre: Code Projet: Année: 2005 European Business to Business Sales Institute FR/05/B/P/PP-152044 Type de Projet:

Plus en détail

Le passé composé. C'est le passé! Tout ça c'est du passé! That's the past! All that's in the past!

Le passé composé. C'est le passé! Tout ça c'est du passé! That's the past! All that's in the past! > Le passé composé le passé composé C'est le passé! Tout ça c'est du passé! That's the past! All that's in the past! «Je suis vieux maintenant, et ma femme est vieille aussi. Nous n'avons pas eu d'enfants.

Plus en détail

Toute une palette de compétences et de personnalités pour vous accompagner. A large palette of competencies and personalities to accompany you.

Toute une palette de compétences et de personnalités pour vous accompagner. A large palette of competencies and personalities to accompany you. Toute une palette de compétences et de personnalités pour vous accompagner. A large palette of competencies and personalities to accompany you. Expertise comptable / Certified accountancy Social / Social

Plus en détail

luxury training & coaching Le Luxe, ce n est pas le contraire de la pauvreté mais celui de la vulgarité. - Coco Chanel -

luxury training & coaching Le Luxe, ce n est pas le contraire de la pauvreté mais celui de la vulgarité. - Coco Chanel - Le Luxe, ce n est pas le contraire de la pauvreté mais celui de la vulgarité. - Coco Chanel - luxury training & coaching Expert en qualité de service... Nos Objectifs Our Objectives Développer la qualité

Plus en détail

RENÉ CHARBONNEAU. 131,Bourget Montréal QC Canada H4C 2M1 514-946 - 4885 r e n. c h a r b o n n e a u @ s y m p a t i c o. c a

RENÉ CHARBONNEAU. 131,Bourget Montréal QC Canada H4C 2M1 514-946 - 4885 r e n. c h a r b o n n e a u @ s y m p a t i c o. c a RENÉ CHARBONNEAU C o n s u l t a t i o n e t f o r m a t i o n C o n s u l t i n g a n d T r a i n i n g 131,Bourget Montréal QC Canada H4C 2M1 514-946 - 4885 r e n. c h a r b o n n e a u @ s y m p a t

Plus en détail

Projet de réorganisation des activités de T-Systems France

Projet de réorganisation des activités de T-Systems France Informations aux medias Saint-Denis, France, 13 Février 2013 Projet de réorganisation des activités de T-Systems France T-Systems France a présenté à ses instances représentatives du personnel un projet

Plus en détail

Contents Windows 8.1... 2

Contents Windows 8.1... 2 Workaround: Installation of IRIS Devices on Windows 8 Contents Windows 8.1... 2 English Français Windows 8... 13 English Français Windows 8.1 1. English Before installing an I.R.I.S. Device, we need to

Plus en détail

BNP Paribas Personal Finance

BNP Paribas Personal Finance BNP Paribas Personal Finance Financially fragile loan holder prevention program CUSTOMERS IN DIFFICULTY: QUICKER IDENTIFICATION MEANS BETTER SUPPORT Brussels, December 12th 2014 Why BNPP PF has developed

Plus en détail

Francoise Lee. www.photoniquequebec.ca

Francoise Lee. www.photoniquequebec.ca Francoise Lee De: Francoise Lee [francoiselee@photoniquequebec.ca] Envoyé: 2008 年 11 月 17 日 星 期 一 14:39 À: 'Liste_RPQ' Objet: Bulletin #46 du RPQ /QPN Newsletter #46 No. 46 novembre 2008 No. 46 November

Plus en détail

Dans une agence de location immobilière...

Dans une agence de location immobilière... > Dans une agence de location immobilière... In a property rental agency... dans, pour et depuis vocabulaire: «une location» et «une situation» Si vous voulez séjourner à Lyon, vous pouvez louer un appartement.

Plus en détail

Descriptions des carrousels et lieux

Descriptions des carrousels et lieux Descriptions des carrousels et lieux Programme d apprentissage et de leadership Les 6-8 mai 2015 Hôtel et centre de conférences Sheraton Toronto Aéroport 801, route Dixon Toronto Jeudi 7 mai 2015 13 h

Plus en détail

C est quoi, Facebook?

C est quoi, Facebook? C est quoi, Facebook? aujourd hui l un des sites Internet les plus visités au monde. Si tu as plus de 13 ans, tu fais peut-être partie des 750 millions de personnes dans le monde qui ont une page Facebook?

Plus en détail

Discours du Ministre Tassarajen Pillay Chedumbrum. Ministre des Technologies de l'information et de la Communication (TIC) Worshop on Dot.

Discours du Ministre Tassarajen Pillay Chedumbrum. Ministre des Technologies de l'information et de la Communication (TIC) Worshop on Dot. Discours du Ministre Tassarajen Pillay Chedumbrum Ministre des Technologies de l'information et de la Communication (TIC) Worshop on Dot.Mu Date: Jeudi 12 Avril 2012 L heure: 9h15 Venue: Conference Room,

Plus en détail

A provincial general election is underway. I am writing you to ask for your help to ensure that Ontarians who are homeless are able to participate.

A provincial general election is underway. I am writing you to ask for your help to ensure that Ontarians who are homeless are able to participate. Dear Administrator, A provincial general election is underway. I am writing you to ask for your help to ensure that Ontarians who are homeless are able to participate. Meeting the identification requirements

Plus en détail

EnerSys Canada Inc. Policy on. Accessibility Standard For Customer Service

EnerSys Canada Inc. Policy on. Accessibility Standard For Customer Service EnerSys Canada Inc. Policy on Accessibility Standard For Customer Service The customer service standard applies to every organization that provides goods and services to the public or third parties and

Plus en détail

Question from Gabriel Bernardino (Session I)

Question from Gabriel Bernardino (Session I) /06/204 Question from Gabriel Bernardino (Session I) Do you believe that harmonised EU regulation will indeed lead to less national regulatory details? Croyez-vous que l harmonisation des lois européennes

Plus en détail

If you understand the roles nouns (and their accompanying baggage) play in a sentence...

If you understand the roles nouns (and their accompanying baggage) play in a sentence... If you understand the roles nouns (and their accompanying baggage) play in a sentence...... you can use pronouns with ease (words like lui, leur, le/la/les, eux and elles)...... understand complicated

Plus en détail

Paxton. ins-20605. Net2 desktop reader USB

Paxton. ins-20605. Net2 desktop reader USB Paxton ins-20605 Net2 desktop reader USB 1 3 2 4 1 2 Desktop Reader The desktop reader is designed to sit next to the PC. It is used for adding tokens to a Net2 system and also for identifying lost cards.

Plus en détail

Syllabus Dossiers d études

Syllabus Dossiers d études Syllabus Dossiers d études General Course Details: Course No.: IBU 4090 Title: Dossiers d études Language: French Credits: ECTS 5 (1,5 weekly contact hours) Level: Advanced (Bachelor 6 th semester) Sessions:

Plus en détail

1. City of Geneva in context : key facts. 2. Why did the City of Geneva sign the Aalborg Commitments?

1. City of Geneva in context : key facts. 2. Why did the City of Geneva sign the Aalborg Commitments? THE AALBORG COMMITMENTS IN GENEVA: AN ASSESSMENT AT HALF-TIME 1. City of Geneva in context : key facts 2. Why did the City of Geneva sign the Aalborg Commitments? 3. The Aalborg Commitments: are they useful

Plus en détail

Accès au support technique produits et licences par le portail client MGL de M2Msoft.com. Version 2010. Manuel Utilisateur

Accès au support technique produits et licences par le portail client MGL de M2Msoft.com. Version 2010. Manuel Utilisateur Accès au support technique produits et licences par le portail client MGL de M2Msoft.com Version 2010 Manuel Utilisateur Access to M2Msoft customer support portal, mgl.m2msoft.com, 2010 release. User manual

Plus en détail

Emotion Spa Magazine Automne 2010 n 23 Stéphanie Rychembusch, KPMG. Avec l aimable autorisation du magazine Emotion Spa : www.emotionspa-mag.

Emotion Spa Magazine Automne 2010 n 23 Stéphanie Rychembusch, KPMG. Avec l aimable autorisation du magazine Emotion Spa : www.emotionspa-mag. Emotion Spa Magazine Automne 2010 n 23 Stéphanie Rychembusch, KPMG Avec l aimable autorisation du magazine Emotion Spa : www.emotionspa-mag.com LES CHIFFRES DU SPA en France SPA FIGURES in France 74 EMOTION

Plus en détail

CONVENTION DE STAGE TYPE STANDART TRAINING CONTRACT

CONVENTION DE STAGE TYPE STANDART TRAINING CONTRACT CONVENTION DE STAGE TYPE STANDART TRAINING CONTRACT La présente convention a pour objet de définir les conditions dans lesquelles le stagiaire ci-après nommé sera accueilli dans l entreprise. This contract

Plus en détail

affichage en français Nom de l'employeur *: Lions Village of Greater Edmonton Society

affichage en français Nom de l'employeur *: Lions Village of Greater Edmonton Society LIONS VILLAGE of Greater Edmonton Society affichage en français Informations sur l'employeur Nom de l'employeur *: Lions Village of Greater Edmonton Society Secteur d'activité de l'employeur *: Développement

Plus en détail

Quick Start Guide This guide is intended to get you started with Rational ClearCase or Rational ClearCase MultiSite.

Quick Start Guide This guide is intended to get you started with Rational ClearCase or Rational ClearCase MultiSite. Rational ClearCase or ClearCase MultiSite Version 7.0.1 Quick Start Guide This guide is intended to get you started with Rational ClearCase or Rational ClearCase MultiSite. Product Overview IBM Rational

Plus en détail

Deadline(s): Assignment: in week 8 of block C Exam: in week 7 (oral exam) and in the exam week (written exam) of block D

Deadline(s): Assignment: in week 8 of block C Exam: in week 7 (oral exam) and in the exam week (written exam) of block D ICM STUDENT MANUAL French 2 JIC-FRE2.2V-12 Module Change Management and Media Research Study Year 2 1. Course overview Books: Français.com, niveau intermédiaire, livre d élève+ dvd- rom, 2ième édition,

Plus en détail

Don't put socks on the Hippopotamus. Bill BELT Emmanuel DE RYCKEL

Don't put socks on the Hippopotamus. Bill BELT Emmanuel DE RYCKEL Don't put socks on the Hippopotamus Bill BELT Emmanuel DE RYCKEL BEECHFIELD ASSOCIATES 2009 or you will screw up your Supply Chain. BEECHFIELD ASSOCIATES 2009 HIPPO ATTITUDE - inappropriate behavior -

Plus en détail

iqtool - Outil e-learning innovateur pour enseigner la Gestion de Qualité au niveau BAC+2

iqtool - Outil e-learning innovateur pour enseigner la Gestion de Qualité au niveau BAC+2 iqtool - Outil e-learning innovateur pour enseigner la Gestion de Qualité au niveau BAC+2 134712-LLP-2007-HU-LEONARDO-LMP 1 Information sur le projet iqtool - Outil e-learning innovateur pour enseigner

Plus en détail

Sagemcom EDI with Suppliers

Sagemcom EDI with Suppliers Sagemcom EDI with Suppliers Edition 1 Direction des Achats/Ph.Longuet Philippe.longuet@sagemcom.com Date: 28/03/13 Sagemcom portal Content of presentation Sagemcom presentation Foreword Turnover distribution,

Plus en détail

Relions les hommes à l entreprise Linking people to companies

Relions les hommes à l entreprise Linking people to companies Relions les hommes à l entreprise Linking people to companies Concevoir et commercialiser des logiciels d infrastructure Designing and selling infrastructure software CORPORATE «La capacité de MediaContact

Plus en détail

Guide d'installation rapide TFM-560X YO.13

Guide d'installation rapide TFM-560X YO.13 Guide d'installation rapide TFM-560X YO.13 Table of Contents Français 1 1. Avant de commencer 1 2. Procéder à l'installation 2 Troubleshooting 6 Version 06.08.2011 16. Select Install the software automatically

Plus en détail

POSITION DESCRIPTION DESCRIPTION DE TRAVAIL

POSITION DESCRIPTION DESCRIPTION DE TRAVAIL Supervisor Titre du poste de la superviseure ou du superviseur : Coordinator, Communications & Political Action & Campaigns Coordonnatrice ou coordonnateur de la Section des communications et de l action

Plus en détail

AXES MANAGEMENT CONSULTING. Le partage des valeurs, la recherche de la performance. Sharing values, improving performance

AXES MANAGEMENT CONSULTING. Le partage des valeurs, la recherche de la performance. Sharing values, improving performance AXES MANAGEMENT CONSULTING Le partage des valeurs, la recherche de la performance Sharing values, improving performance Abeille (apis) : les abeilles facilitent la pollinisation en passant d une fleur

Plus en détail

AOC Insurance Broker Compare vos Assurances Santé Internationale Economisez jusqu à 40 % sur votre prime

AOC Insurance Broker Compare vos Assurances Santé Internationale Economisez jusqu à 40 % sur votre prime Compare vos Assurances Santé Internationale Economisez jusqu à 40 % sur votre prime aide les expatriés et les voyageurs à construire l assurance santé expatrié avec le meilleur prix, garantie et service

Plus en détail

Société de Banque et d Expansion

Société de Banque et d Expansion Société de Banque et d Expansion INTERNET BANKING DEMO AND USER GUIDE FOR YOUR ACCOUNTS AT NETSBE.FR FINDING YOUR WAY AROUND WWW.NETSBE.FR www.netsbe.fr INTERNET BANKING DEMO AND USER GUIDE FOR YOUR ACCOUNTS

Plus en détail

ENGLISH WEDNESDAY SCHOOL ENTRY TEST ENROLMENT FORM 2015-2016

ENGLISH WEDNESDAY SCHOOL ENTRY TEST ENROLMENT FORM 2015-2016 CHECKLIST FOR APPLICATIONS Please read the following instructions carefully as we will not be able to deal with incomplete applications. Please check that you have included all items. You need to send

Plus en détail

Le projet WIKIWATER The WIKIWATER project

Le projet WIKIWATER The WIKIWATER project Le projet WIKIWATER The WIKIWATER project Eau et assainissement pour tous Water and sanitation for all Faire connaitre facilement les moyens techniques, financiers, éducatifs ou de gouvernance pour faciliter

Plus en détail

Council Member Inquiry/Motion Form Demande de renseignements d un membre du Conseil /Formulaire de motion

Council Member Inquiry/Motion Form Demande de renseignements d un membre du Conseil /Formulaire de motion Council Member Inquiry/Motion Form Demande de renseignements d un membre du Conseil /Formulaire de motion From/Exp. : Councillor/Conseiller S. Blais Date : February 27, 2012 File/Dossier : ITSC 01-12 To/Dest.

Plus en détail

Integrated Music Education: Challenges for Teaching and Teacher Training Presentation of a Book Project

Integrated Music Education: Challenges for Teaching and Teacher Training Presentation of a Book Project Integrated Music Education: Challenges for Teaching and Teacher Training Presentation of a Book Project L enseignement intégré de la musique: Un défi pour l enseignement et la formation des enseignants

Plus en détail

Evaluation de la prime de risques de la vente d une bande d énergie nucléaire

Evaluation de la prime de risques de la vente d une bande d énergie nucléaire 28/3/2011 ANNEXE 6 (Source: Electrabel) Evaluation de la prime de risques de la vente d une bande d énergie nucléaire Si nous vendons une bande d énergie nucléaire à certains clients, que nous garantissons

Plus en détail