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4 3$ B! )4F! 9:! 9 $ $ < = 4 $ 9 : $< =9 $" ") / 0 + 1,,+,,2 *+# C! A 3 ") 2) ( ") 20 0 "+( (+"0 2+" )+ ) (0" / 022) 0+) ( ))0(( ""+)2 0 (("22) +(+ 3$ <= 3< = "9( +9 9 )290 ("9 +29( 0)92 29 9 "90 "9 +9( +29 0+9 * ;16'? $ #,<= 34) " / 0 + 1,,+,,2 " " " " ( + 2 0 (+ 2 0 ( 3 8 ) 0 ( ) / 0 (( ) ) 0 ) 3$ <= ( 2+ " 3 " ++ )2 2 ( ) * ;16'? $ #,<= 0 ;16'?? #,

) @:?00>:0>,0 @/1** # * *+ * -* #+/ B I/ 9! +(+ 9 022)!)4 $ 5! +:9 # ) $ 0 4 : 9 : 4 $ 34) " " + 1,,+,,2 2 + ( " 0 2 + ( ) " ) ) " ( + 2 0, $8 022) 0+) ( ))0(( ""+)2 (("22) +(+? 0 (( ) ) 0 ) * ;16'? $ #,<=, $

),-#**2*# ** # * *+ 43$ $- : 4 F9 (9( 9 - <"29= K 9 292 9(9 : $- 4 3$ 9 09!? : 09 29 <(922= 3 9-4 F 09" 9!$29 $! 2929 K - $" ") " "! 54'+"" """,, >** # * *+ #+*. <-#*# LM9) <# ** # #+*. # # --#*# @/ N @/ N N ((+0" 292 2) 090 29 F )(0"+ (9( )2+"( "29 09" K 0" 9( ("(020 92 292 #!) N )!) N AN * ;16'? $ * <=1,*<= 3 9&-9 $ 4??! 4 $ $! F 9$L * $ $9 9'9M9 N? )

")"" " """ 6" "," ",, * ;16'? $ * <=1,*<= * $ - 9 4 3$ ) $ - + 9 # 9!9 : F 4 $ : ) 09 ) 4 $ K 0 &! F9 -! $" ") " + "41,,7+,,2 A ())" 00 "02 ((+0" " " 7#-8 -#8 #78 F 0(0 )0" )++0) )(0"+ " ".#78 9#-8 #,8 K "+ (02( )+ 0" " " -#78,#&8 #8 # CCA)!C )C!!)C!) " " #,8.#8 #8 * ;16'? $ #,<=? : 9 9 K + '9 F $9 (" +:(9( 9! K 9 09 +: 9( $ 9"90+:292 "

34) " + "41,,7+,,2 + ( " ) +<,O))0()= 2<,O""+)2= 0<,O(("22)= <,O+(+= "90 +9 29 292 F ()90 (9( (9 (9( K 09 9) 9+ 9( * ;16'? $ #,<= ) <.* ** # * *+ 4 & : * 9$&! #! " " 63$"9 > -? > ":"" 9 )( / > (" 4 $ $ 1 - ' 09(9 $ " F K <)= 4 K F ("<( ::= $" "&) " "! :4"4,, # &$ @M!) @M!!)A "#@M C!)A! 7#* @M)A P"<,O)0= "9 09( )92 )9 ")) <,O220)= )"") <,O"0"= ""() <,O)0= ("+0 <,O0++= )92 "9" "9 90 90 292 9) 9" 9+ 92 9+ "9+ "9+ 9" "90 "90 QO2<+)0= 090 29+ 9 090 #@M!!)C N N N N * ;16'? $ * <= (

" " '("0 " 4& 4 3$( 9 <=:9 9 9? - 6 $; ) +5#*# )4 : <92 -= 4 - O+5#2. "9 9-5#*+#-)? $:<90= F<"92= 4 <"92= ##*.+*#* )*9 +929 - * -- * 4 <= $: <9(= -< 2= + ++-#*O/- -* /*/- /- -*?! F<9 +9:09K = 4 5#/ #*.* <("9= 4 ( F:+"92: 4 +#2*! $ '9 )/- /- )/- 4 F $C9 C 9 ** # * *+ & ; '":))@? $9 :@ * :@ R@ - )/- 3 9,2* : 1 S - 9 9 <=: 9 : 9 9 K F >9 9: <=9 : $ 4 F < K = $ D $ +

$" "9)! " + " " '(,, *. : * -,? # @M)! &$ @M!C "# @MC)C 7#* @M)?$ )9 92 92 90? $ +"9+ (+9 +(9 ++9 : 0)92 029 0)9 0"9 : * "9 90 "92 )90 "92 "(9( "9+ "9 1 9) )9( 9 9) 6 92 9+ 9+ 9 <=. +90 9( 29 29 F 9 9 9 9( 1 9" 9 90 9 9 9 9 9 ' 9 9 9 9 3 92 9 92 9+ 5 "9) "9 "92 )9+ 9) +9 9 09 3 +9) +"9 (09 +)9" 9) 9 90 90 4 +9( )9) 29" (92 9( (92 )9+ 9 ("9 +"92 (9 (290 ' 9 90 90 9 OPTI 9 9( 9) 9 TTI TTI T)TI )T"TI "9) 9" +9 9 9 9 90 92 92 9 9( 9 9) 9 9 9" Q"TI )90 (9+ )92 )9" U 9 92 090 90 * ;16'? $&!<= / 2

)C >** # * *+.+* #+** 4& $! 4 F) &!9 :& 1S * : 9 & 9 : 4 9 9 : $ 4 V W 9 <9(=? 9 9 I> < 3$0=?9,2* C 9S - : <= : <"92=. 9 K 9 : <9)= : <90= F9 34)"4 "!/"1"42,, + ( " ) 4 4I 4 4 4 4! 4 : $ 3 <,O+2= (9 (9" 9 9 +9) 9" 9" 9) <,O(+= "(9) 9 92 92 "92 9) 9 9( F<,O)))(= (9( (92 9 9 "9( 9+ 9( 9 K <,O= (9 90 9+ 9" 9) 9 9" 9( ' * ;16'? $&!<= 4 F" P2 '9<: := 9(" $? > 9 9 : $9 ). $ <= 0

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

1$ $2 0 /-#*?$! $$: +:+9"/- 0? X 2 0 6 $2? $ < = $ 0 $ 9+": "1 $0 1 &! 2 ( < = 0 349) / + "6 " " " " 1,,7+,,2 " " " " " " " + 2 0, $ + " )? 9 9 +92 * ;16'? $ * <= "

)! >** #** *+ +* 4 & : * 9$&!#! 9 " " 4 3$ 2 $ - 9 $ 9( : C 9 $ <+92= K <92 $ =4F99+9 9 > '9 B > $" "-); " + '!!# 1,,2 N** # * +* 3 3 <,O(("22)= 9( - ' <,O((+0"= F<,O)(0(+= K <,O0"= P"<,O)0= "))<,O220)= )"")<,O"0"= ""()<,O)0= ("+0<,O0++= QO2<+)0= * ;16'? $ * <= +92 9+ 92 +9+ (90 92 9 "92 "92 4 F + (9 :9( :9+(# (:3 9 ( + 4 : 9:

34 7) "4 " + ' 2 ( ), $ +)( )2( "0+2 2+ 2 Y 8 ( + 2 0 9+ 09 9+ 9) 9(? )"9 29 )9( * ;16'? $ * <= " )" ) " " " " 9 " " '( 4 & 43$(. ; $ J :&<"9(=J$ <9(=? & $ * 4 3$( <"9+=9<(9(= <9)= $. 9! I?.'* <"9=9'*4 <9=9'4 <9+= <+9=?! $$ <=! <!=9 $" ".); " '!/ '(1,,2 N** # * +* 3 3 <,O+(+= "9(.<,O0= 1<,O2= 9) (9( 3 1<,O)"+= +9 '*4<,O2)"= 9? I?.'*<,O(= "9 '4<,O0(=. <,O(0= 9+ "9+ * ;16'? $&!<=

C @:?00@,<,00,00,60 4,DD0 C) @/1-* * *+ * -* 1*+* B I/ ' 09 #,5 $ (() 9 "+( &? $. : 09?! : + 4 $ $ < +(9" ": 0(9+ =? : $ : 4 0 $ 5 $ $ 9 * #,9 #, "2 6 & 9. <2"= 9 #, 5? $ 34-) "4 " & 1,,+,,2 + " " " ( " )?? * ;16'? $ #,<= ) " ( + 2 0 +2" 2 )2 + )00 (() ") 2) ( ") 20 0 "+( 0 ) + + (+ 2 0 ( " 4 $ $9 $! )

C),-#**2*# -* * *+ 4 3$ $! 9 # $ < (9(=9 '9 $ F K S 9) "90 S $0<"90 "0= $" ",) + "4 "41,,7+,,2 A ) " )" )" " " <7#8 <&#,8 <&#.8 F 0 ( 2 + " " <,#8 <#,8 <#78 K "2" +00 0)( )) " " <9#98 <-#8 <,#8 # ) ) )CAA )!!C " " <#-8 <7#8 <9#98 * ;16'? $ #,<= 4 F 0 $ K + 9 K 9 ")9( F 9 )* $<F0=9 F ' 9 K $4 : 9 9! < = K 9 $! <! = 34.)=+" + "4 1 04 "2"4 1,,7+,,2 ( " ) +<,O+= 2<,O= 0<,O)00= <,O(()= 9 )92 +9 (90 F ")9( )+9+ )"9 )90 K 9 +9" +90 09 * ;16'? $ #,<= "

4 3$ $ K 9 : F $. 9 + $ L 4 9! F K 9 $$4 : 9 $! $" ") " 1 " " 04 "2" 4,,,2* @/* / Q-#* / "20"(2 +9 F )++(20" "9) K "2( 9) # AC)) N * ;16'? $ #,<= 4 F $ 4 <! = : <"9(=9 R <)90= 4! <= R9! < = 34,) "1 04 "2,, 9 18 16 14 12 10 8 6 4 2 0 Bruxelles Anvers Limbourg Flandre occidentale Flandre orientale Brabant flamand Hainaut Namur Liège Total (N=2.291) 15,6 9,6 6,5 10,8 10,7 7,4 14,9 4,5 11,0 6,5 2,6 * ;16'? $ #,<= Brabant wallon Luxembourg (? $ $ : &#, (

C) <.* -* * *+ 4 &? $ & &#,5 + 4$ $ 4<))9(= 9 <"9+=$<9= # ("9 4 F $ $9?.'* <"9(= 9 K! $ $ <"9(= 4 $ F<9= :K <29= F 1 $" ") + "/ "4! 04 ",, # @M)A &$ @M "# @M)A 7#* @MA * ))9( ("9 )9( 29+ 1 9 9+ 9( 9+ )9) 9+ 9 29 '*4 9 9) 9 "9(?.'* 9+ 9( "9( 09 '4 9 9" 9 09+. "9+ )92 90 29 * ;16'? $ #,<= 4F '9. R < = 4 :. '4$ 4'4?.'*I F## +?$&& 9 4 2? $ :& #,5 +

34) "1 04 "2 /,, 50 45 40 35 30 25 20 15 10 5 0 Bruxelles Anvers Limbourg Flandre occidentale Flandre orientale Brabant flamand Hainaut Namur Liège Total (N=2.291) 15,6 9,6 6,5 10,8 10,7 7,4 14,9 4,5 11,0 6,5 2,6 Privé (N=1.021) 22,8 10,6 6,4 9,6 9,5 6,9 12,1 3,9 9,5 7,4 1,3 Intérim (N=28) 21,4 17,9 21,4 10,7 3,6 3,6 7,1 0,0 14,3 0,0 0,0 Insertion (N=101) 5,9 4,0 3,0 7,9 4,0 3,0 43,6 5,0 14,9 5,0 4,0 ASBL (N=304) 15,8 7,6 5,3 9,2 9,5 6,3 19,1 4,6 13,2 6,3 3,3 Commune/CPAS (N=246) 0,8 17,1 4,9 15,0 16,3 12,2 13,0 3,7 7,7 6,5 2,8 ALE (N=231) 3,9 4,8 13,4 15,2 14,3 10,4 7,4 5,6 14,7 1,3 9,1 Pers. phys. (N=360) 14,7 7,2 4,4 10,6 11,1 6,4 18,1 6,1 11,9 8,1 1,4 Brabant wallon Luxembourg * ;16'? $&!<= C)C +** -* * *+ ' $ 9 9 $. 9: VW9 +" " J 4 V W 9 : 4F *$9 4 + 4 :!<(9(=J9!<+9=49 9 $ & $?! & +!1 9 99 $ # 2*# ': 9 J7: 34) " " 4,, 80 70 60 50 40 30 20 10 0 Nettoyage Lessive/ repassage à la maison Travaux de couture Repas Transport de personnes à mobilité réduite Courses ménagères Repassage en dehors du domicile Total (N=1.180) 72,0 7,2 0,5 0,9 1,6 1,1 16,6 Bruxelles (N=198) 74,8 12,9 1,0 1,5 0,2 1,6 7,8 Flandre (N=515) 69,6 6,5 0,3 0,8 2,5 0,8 19,5 Wallonie (N=467) 73,4 5,5 0,5 0,7 1,3 1,3 17,3 * ;16'? $&!<= 2

4 B-1-* 4F 9 $ & 4 <9 '4= >!4: '*49 9< =9 4! '*4 34) " " /,, 100 90 80 70 60 50 40 30 20 10 0 Nettoyage Lessive/ repassage au domicile Travaux de couture Privé (N=536) 69,0 7,9 0,6 0,9 1,5 0,8 19,3 Intérim (N=14) 88,0 5,9 0,7 1,2 0,2 0,7 3,4 Insertion (N=51) 76,1 6,3 0,5 0,8 0,3 2,0 14,0 ASBL (N=152) 62,9 5,9 0,4 1,0 5,6 3,4 20,9 Commune/CPAS (N=115) 81,9 6,6 0,2 0,3 0,2 0,6 10,1 ALE (N=106) 83,6 8,1 0,3 1,1 0,2 0,5 6,2 Pers. phys. (N=205) 73,4 6,8 0,5 1,0 0,8 0,8 16,7 Repas Transport de personnes à mobilité réduite Courses ménagères Repassage en dehors du domicile * ;16'? $&!<= 0

C) B- 1** # -* * *+ 4 &!?! 7: 43$ 9 : 9 9 9 $" ") " "!"/,, <* @M)A */ @M * @MCC 0&: @MA <0R // @MA : @MA < )-5B ) @M! 3 3 )"90 (9 09 (92 )9( "90 9) - ' * *,? +9" 92 9 "9) 92 )9 9 F )9 +9 9 9 "9 "9" 9 K )09 "92 29+ 9 )9+ (90 9+ P" )(9 +9+ 09+ +9 9) 9) 9( ")) )(90 +9( 9 "9 9) (9 90 )"") )(9) (90 +90 (9 "9" (9 9 ""() )+92 )90 09 (9 90 +9 9 ("+0 )9+ )9( 290 092 "9 (9 92 Q2 )9( )9) 29 09 09( (92 9 / : )9) "9) +9) 092 +9 29 9( * )"9 +9 09+ (9) )9) "90 9 1 ")9 "9 29 9 9 "9 9 6 )9 29 9" 9 9 "90 9 <=. )9 )9( 29) 09+ (9 (9 9( ' )"9 +9 09+ (9) )9) "90 9 9 92 9) 09" +9 9+ 9 09" )90 09 09" +9 +9 9) ))9) )9+ 09" 09 )9) (9 9+ )+9+ (90 29+ "9+ )9 "9+ 9 ' )29+ +9 9+ 9" 9+ 9 )9 PT "9 09+ (9) )92 92 (9 9 TT )90 "90 09 29 "9+ (92 9" TT ))9 "9" 9" +9+ )9( (9 9" T)T )29 +9 09) )90 9+ "9) 9( )T"T )9+ 9 29 (9) 9+ (9" 9 Q"T )"9 29( 29) 29" 92 "92 92 * ;16'? $&!<=?$ ;.! 9 9 : <)"90= 4'*4 <(92= <(9=!! 4 $ 9 '*4 4> '*49'4?.'*I 4 : '*49 '4?.'*I. 4 9 '*4 <4

<=9 : 9 '*49 '4?.'*I 4 9 $ < = '*49'4?.'*I 4 : $ <P =?.'*I @ 9 9 # 9 '*49 '4?.'*I $; >9 : 9 <=9 :$4 9: 9 9 C)! @/##* * *+ / 4 3$ ) $ $ 9 6! 9 )"0 ( # 4 <+(=9 $ 4 $9 *$9 (+ 9 / '*4 (+9 +2 I?.'* $" ")$ + "" "/,, @/* *+ - -#-* @M )A A @/##* @M!)A @/ * -# ##* N 3B) N 3B) * )"92 )+ )"9 ( ("( 1 )9 )()(" "9( +( +0 29 +)0) 29 ((( '*4 )9 )0++ 92 ( (+? I?.'* "9( 2 "9 +2 '4 29+ "2 29 " +. 9) 22+ 9) (0 # N C)A N!! * ;16'? $ #,<= 0? $ :& #,5

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

4 F ) $ #, (# $ 09 $ 929 9! +?! : 34) "" + 1,,9+,,2 ( ) 2 ( ), $ ( + 2 0 (+"0 2+" )+ ) (0"? )9 29+ (9 92 * ;16'? $ #,<= )" ) " " " "

),-#**2*# ##* * *+ 43$+! $+ $ &! 6 +9 $ F< )= 6! 9 K F? : F9 Z!! ) : K ' 9 9 $ 3 9 +9 $ : 0 9 99 92 $" "7) "" + "41,,7+,,2 A + 2) )( +"( " " )9( 29) 9 F ""0+0 ((( +))" 22 " " 9+ 90 9( K 0( 0"+ () ++2 " " 9 90 9 # ) )C )C!)A " " 29+ (9 92 * ;16'? $ #,<= 4 F "! $ F(9 +92 9 ("9+ F9 9)"09 * $ <F = : <F0=9 ;. 9 <(90=<9)=<292=. 9 F <)90=<(9(=<"09=. 9 K <09=<9(= <(90= )

34&)"" + "41,,9+,,2 + ( " ) ( + 2 0 +92 29 092 9( 9) F ("9+ (92 (9 "09 "09 K 9 (90 29 +9" (90 * ;16'? $ #,<= 4 3$ 2 9 9 $ 8! 8 # 8 8 8 8!9 (0" "0?8 $ : 8 8 4 I F9! K # : < : = $" " -) "" + " 4 1 ""2 1 04"2,, ##* /*+* /-* + *I21$-*#* @/ N @/ N +"( 9( 02( )9 F 22 (9 2020) "090 K ++2 +9 0 (9 #!)A N )A N * ;16'? $ #,<= 6 9 < F= "

4$ $ 9 $. 9 94$ F 4$9F#' $" ".) "" + """ " "" 4 1 ""2 ##* * *+ # +# / ##* &2*#RAR @/ N @/ N +"( 9( (( +90 ' )0+ (9) "++ +9) 4$ )+" 092 +(0 29 F + 9( +2) 9) F 2+) 9+ )02)0 "9 $ 2 +9( +"2 9 R 02" 9 "( 9(, "2) 90 )0 )9 4! + 29 0( 292 $L 0 90 "++ 9) 4$ 0( 9 "("+) 9+ #!)A N )) N ;16'? $ #,<=#,**<= (

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

'99] $. $ /9 / 43$ B!J +9" 9 FB,9 $ < = $" ")" "" "40 6@ "" +,, @/ N#@M!)A. + +9" F (0 9. )2 9( - 9". 9" 1 ("2 9 5 "+ 9 2 9( -6? ++ 9( "02 9)? 0" 9 ' 9-0 9 3 2 9 * ;16'? $ #,<= 2

)C,-#** /-* -#B-1-* 43$$ 4 <( =?! 9 $ 9 (? 4?.'*9 '4 # $ / $ :<()9 (9=? $! : 4 $?.'* $9 :9 " FK 4'*4'4 $ FK : $" ") + "/ 1 04 "2"4,, #&$ @M)A @M)A! "#@M A)AC 7#* @MA) * )"90 ()9 )9 )92 1 (9 9 "9" )9 29 9 290 09 '*4 9) "9 "9+ 9(??.'* "9 9 (9 )90 '4 +90 9+ 29 9". 90 "9" 9( "90 # N N N N * ;16'? $ #,<= 0

! @:?0:,<,F@0,6::>,0 @,<,00>:0>,0 9 B 9 9!# ; 9'4$ 4 $ 9 4! $ L 4F#9F#9R, 4$ $" ") "" + 12# + 1 04 "2 " 12,, ##* @M!)A -* @M)A >** # @M!) 9( "9( 292 ' (9) 09( "9" 4$ 092 (9" +9" F 9( 92 9 F 9+ 9+ 9" $ +9( +9) 90 R 9 )90 9(, 90 )9" )9 4! 29 9 292 $L 90 (9" )90 4$ 9 9( 9 # N N N * ;16'? $ #,* <= )

<,S>0<,@<:0F@0F@0:<, $" ")? "" 5I/ 0 5I/ ##* '! / -. ' 1 3!+9 4! 9 9 $ 4! 4 $$ : S <=4 $ 9 9 9 $ < =9 09 $!??F!909" 9 292K 29: <9+ 0 9 )9= # & 4 F#9 F#9 $ L $ ' 9<9'9M9E=$ # $ ; o"))@ o? $9 :@ o* :@ or@ om) 4! 6 9 9 9 <=: 9 : 9 ' 9 K F $9: >9 :9<=9 4 9: '9 : K 9? 4 )9 : <"=9$ :2<=? 0 4 >""" 9( @ <9) 0= 4 9? $$ < = < $= )

3 -. '. -. F 9 #, $ (() 9 "+( 9 $ : 0 4 $ < +(9":0(9+=9$ 4 K $ 9 S <09=4F9 9 4 <))9(= 9 <"9+='*4<9=49 $ 9( 4?.'*9 '4? 4 :<("9=9$<?.'*=F'*4K <"9(= 4 9 :? <9 '4= >!4?.'*9 < =9 4 9 '*49'4?.'* $; >9 : 9 <=9 4 ; 9 9 <=:9? 9! (0" 9 "0? : ' 900"0( 9+! 09 $ 92;! 9 <(90= <9)= <292=4F <)90=<(9(= <"09=@K 9:9 <09=<9(= <(90= ' 9 9 4$ F# :$@$9F#:' 4! 9 >9 <)=94! <+9" = )

<#*:"F@F@@3@>0?030,00,60@ )

@,F>F@ 6 9 :!, $ 9 $ $ 6 9!!. 9 $ &6 9 4& $ B! & ; ** ##*/#* ##* * *+ ; 19 9 9 9 #$. $ 9 #,5 #,**I#,**'.4 9 $ &!,#* ##* * *+?! &! $ #,5 &! 6 &9 "/#*+#/ ##* * *+? : * +*/*#* ##* * *+ 69 9 $&! -+ #*.#+*19 $&!9! 9? $ * :1*/-#+1** #* * *+ - ** # ;! 9 :!! : 7! 9. 9 $ &! <**1-* -* * *+ 9 $ 9 & 9 9 $ 3 &! ##* -* -** $ $? $, 4 $ ))

F@F@0,6:,3>@,F@ 0,6::>,0,00,60 ) B-+# 4& : 4 : 9 4! 6$09 & :9!! 6 9 & 9 $ 4$ $ :<?66=: <?61= 1 :: 4 " * 9 9 :. 9 9?66?619 9 $" "&) " " / 0 + /,, @/ ##* @/ @/ @/# +# @/ +# -# ##* * (00( + (2 "2") 90 1 + 2(" 0) 00" "9" ( )0 "2 +"" 9") '*4 20 + +( )+( 9?.'*I? ++2 (0+ (+ 2)0 9( '4 ) +)0 +2 )" 9+. )( 0 )" () 9" #!)A )! C)! A)! * ;16'? $ #, 4 $ $!? $ F ( $ ( 3 09 ((! 9 $ 9 0(? : <(2=9 $ : 9 9 ) < 3$ "= 6 9 $ $ : 0 <9 " 0= 1 $0 " 4F( $ $! +:'! +9 $ $ $ (9 9) 9? " ^'! 9 : & $ _ )"

! $ $ 349)" " /" """ 1,,9+,,2 2 2 ( ( ) ) ( + 2 0, $ +"(" 02((2 +(+2 ((("2 0(? I 9) 9 (9 "9 9 * ;16'? $ #, ) :2*/##* ##* * *+ 43$(4 $9 $ : $ : : 9( :! : * : 6 09 :'99) : 2* 9 S $ : <= F <9(= K <9= $" "9)$"" + 4"" "4,, # &$ "# 7#* @M!)A @M)! @M) @M) 3 90 9 9( 9 5 (9) (9 (9 (9 3 "9+ +92 +9) "9( # N N N N * ;16'? $ #,<= *! 9$ :' 92 9 :!: 29? : 0' 9(9:4 9 9 $ : :? 9! )(

$" "7)$"" + 4"",, # /- -* 3*/- /- -#* @M!)A @M!) @M)CC @M) R 92 29 90 9( F 0+9 090 029 0+9) # N N N N * ;16'? $ #,<= 4 3$ 2 6?.'*I 9! :@J 9 (9'49"9" : 9 (9, 9$9 :04: '4 <++=9?.'*I <+"= $ <+= 4 : <")= $" " -) $"" + 4 "" " /,, /- -* 3*/- /- -#* <,O(00(= 92 (90 )9 1<,O+= (9 09 ")9( <,O(= )9 (092 (9 '*4<20= 9 +9 (9?.'*I <,O++2= 092 +)9" "9+ '4<,O)= "9" +(9+ +92. <,O)(= (9 "29" "9 #@M!)A AN!CN N * ;16'? $ #,<= )+

) 0##*5#*5 ##*- ""6"/ * $9 9 #,**I#,**'.49 9"? (92 9(" :09 Z 09( 4 # B!)90 Z 9 4 $ 2 4 :$ 4 $ 4 $ $ 347) ""6" "" + 1,,+,,2 9" 2 ( 09" ) 0 29" 2 ) " ( + 2 0 * 29+( 09" 092 09) 090 09( 9"? 9 9" 9" "9) 9 (92 ;16'? $ #,**#,**'.4 ) /6 "" "" + M> #,**I#,**'.49 $? 3$0 $" ".) /6 """ " "" +,, T*/ T*/ T*/ CT*/ #,** 292 29") (9" 292 #,**'.4 9 9 9)( 9"( * ;16'? $ #,**#,**'.4<= 4 $ : #,**'.4 : #,**; 9( #,**'.4 29 #,**5 9 9 4 )2

$ * 09 $ :#,** <+9:+9(=:#,**'.4<9(:9=? $ #,** #,**'.4". #,**9 $ #,**'.4'!+ 9 9 $ $: 9( 0 : :99 #,**9 $ "9 : 2 34-) /6 "" + 1,,&+,,2 " " " " " " R#,** " "9( (9" (90 +9 +9( R #,**'.4 " ( + 2 0 29( 90 9" 9 9( 9? #,** )9 "92 9) 92 9? #,**'.4 9) +9+ 9 +9 9) ;16'? $ #,**#,**'.4 " "" + 4 4$ Y(0 ( 9 :0 Z ("9@ ( (.!) * 9 5 K 9 ;"< 90:= $" ",) " "" + "4,, # &$ "# 7#* @M!)A @M)! @M) @M) 1 90 90 9( "9 P "90 "9 "90 (9" ( 9 9( 90 9 Q( (290 (09" (09( (+9 # N N N N ;16'? $ #,<= 4 3$ 9 Y)9( 92? : 9 ( 9 4 )0

$! $$ 9 $ 9! 1! 4 `` : $" ") " "" + "" '!,, #+*. @M) U/* @M)!/* @MA) L!/* @MAC) # @M!)A R 9" )9( 90 9 92 F 0+9" 0"9) 0(9 0+9+ 0+9 # N N N N N ;16'? $ #,<= 43$ 4 '9 (?.'*I <2= '4 <2= 4 : # <"=$<"9=9 906J 9 9+929< "90= $" ") " "" + /,, #+*. U/*!/* L!/* <,O(00(= 9 (9 )9+ ("92 1<,O+= )9" +9 29" (092 <,O(= "9 (9( 9" (+9 '*4<20= "9 "9" 29) +90?.'*I <,O++2= )9) 9+ 9 29+ '4<,O)= )9 9" 9( +092. <,O)(= 9 29 90 ""92 #@M!)A AN AN N!AN * ;16'? $ #,<= "

)C ##2 - ##* * *+ 4 9 9 $ :? 9 :4 :?? < 9 9 99= $ 69? 9 &! # 3$ : < "9 =. <2+9=4 <+09"=9 <+92= & <(092= $ : /! <")9= 6!<)= # $'9 F<2"92 ((:='9! <9"= : M*5 <"9(= F < 9) )9= K 9 <+090= M*5<(90 )9F= $" ")""4 "+ """ "" + "54 # ) &$ @M! "# @MCA 7#* @MC. +09" ((9 2"92 +29)?! ")9 (290 (9" )9" ' 9( +92 9+ )9) D& (092 ()9 (29 +)9 & "9( "09+ )+9 "9?! 92 9" 9) 9+ U 9+ 9) +9) 90? 2+9 09 2(9 229? +92 +"9) (29 +09+ ' $ )9( 9+ )9) (9) D )9 9 "9) )9 D 9 9 9" )9? (9 09+ "9( "9+ M*5 (92 "9( )9 (90. 09 +9( 09 9 ' 9+ 9" )9 9( # N CN ACN N * ;16'? $&!<= #? I?.'*! 1 '! "

9 4 I?.'* 9&! 4 $ 6&9 : $ < : = 4 F 0! ( $ ' 9 &: ((9K 9!:"4F (# :+9 Z("? $??3 $ + 6 9 $$ $ 34.)=+" '! ' " """ """54 +9 (9 "9 )9 9 9 9 9 3 <,O= <,O(= F<,O)+ =. "+92 ("9( (92 "9( * ;16'? $&!<= K <,O)+= 4 F? I?.'*9 '4 <+"9(0(+=4 ((5 $9 $ )0" "

34,)=+" '! ' " "" 4" " """/ 29 +9 (9 "9 )9 9 9 9 9. <,O)+= 1 <,O= 1 <,O"= '*4 <,O)+=? I?.'* <,O=. "+9 (09 ("9( "9) +)92 ((9( )09 * ;16'? $&!<= '4 <,O)(=. <,O((= "

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

,FF@0,6::>,0,00,60 ) # B I/ * *+ " / 0 " "?9 $!4 $ 9)0)!909 $ 4 $9?J 9 )(!. 9 " 9 6 9 $9 29"* 09 $< 29: 9)= 6 $9! $" "9)" / 0 +,, @/ @/1/-* 1 <+#21 -##--O1/-* -* -*)+/) )C )ACC CN " 9-9..9 #.8 * 7, 7 #8 6/ ', 9 &#.8 -* -*) +//+*# )A C)!A CN -7 9,#78 B 9, -., #8.,,.#8 -* -* )C! ) N,- #,8, 9.7, -#78 # C)AC!)A AN * ;16'? $ #,<= ""

4 F! 4 :$+9 : )90 09. 9 9! 34 ) " '+" "" " " / 0 + 1,,7+,,2 ) ) 0 2 + ( " 2) (0+ 0) )0) Y + 2 0 )90 "9+ 9+ 09 " )" ) " " " " * ;16'? $ #,<= "(

"" "" + 6 F 9 01S2(:0:!! 0? : ("!2:))+/ <))= 0!?!9!! 3 9 9 34)"" "" +,,7,, # # # # # # # #! " * ;16'? $ *.F3?*<= "+

"" + 4 &9 4 F 4!? ; O@ O @ O @!O 4 <9"=4 4 D6'I'IF! 4$ <9+=4 * J <9+=9 :<90= '4<9)2=?! + :*! &! <+=9 S! ' :9 9 D6'IF I' 4 $!+:! 34)""4"4"" +? <9"= ) " D6'I'IF <9(= + 0?$ <9+= + 2 ( 0 ' <90= ) ) *L$8 <9"= " ) + 0 - <9= )(? '4 <9)2= (0 + )? <90= +0 0 + " *L$* <9+= 2 " ) " ( + 2 0 U - -! * ;16'? $&!<= "2

4F) # * 9 :9$ : a' F9 $ D6'<922= F K <9)0= 34 )"" "" + " 4 1 2 9" 9" 9" Canditatures spont. Annonce dans la presse VDAB-Actiris-Forem Propre campagne publ. M aison locale pour l'emploi Site web de l'entreprise Total (N=1.110) 2,35 1,09 1,6 1,27 1,01 1,05 0,27 0,48 0,39 0,18 Bruxelles (N=159) 2,24 0,95 1,2 1,33 0,74 1,09 0,37 0,35 0,63 0,2 Flandre (N=469) 2,37 1,27 1,88 1,36 1,1 1,31 0,25 0,49 0,43 0,11 Wallonie (N=482) 2,37 0,94 1,49 1,13 1,04 0,78 0,24 0,5 0,26 0,24 * ;16'? $&!<= Sodexo Conversion des trav. ALE Conversion de propres trav. Autre " " "" + 49 9 : <'9*9=/ 9 $ 6 &9 : 4F" )9 $ 9 9 : # $!? K * ) $ 9 ( 9 : 4 K!;K 9+04! & $ ; & $ I! 9 : $ 1?: ;) 4 F "0

34&)" "4 3 <9"=<,O"+= 9) (9 (9 )9) <9=<,O)"= )90 (9( +9+ 92 F<9"=<,O))+= "9( 9 "9 +9+ K <9+0=<,O)("= )9 )92 09" 9( ) " ( + 2 0.. - 3! * ;16'? $&!<= 4 F(9 @ ")! *? $ <9)=? $9 I?.'* '4* :! 9 $ $ 4 <9(=9 <9=<9)='9! 3 $? 349)" "/.<9)= <,O))= ( 1<9(= <,O= " + 1<9)= <,O"= 0 ( ") '*4<9+)= <,O)0= ) 2 2? I?.'* <9+)=<,O= ) 2 0 '4<9+"= <,O)= 2 +. <9=<,O)(= ) 2 2 ) ( 2.. - 3! * ;16'? $&!<= (

& "' "" + 6&9 ` Z ` : <= 4 F + ' 9()?!&!<+=? :?K $! + $!9 : 9 )2 5 Z :4F 4 9 K 9 :$?& 7 34 7) =+" " "" " 4,, $ $ $ $ $ $ $ $ $ &'()* +, &'(* - &'(* #! $ $ $ $ * ;16'? $&!<=. &'(* 6 9!: &? <0= : - 9 9 4 <2= $!? 9 & 9 : 9"0 J $ +9 4?.'*I " 2 J 4 + (

34-))=+" """ "/,, 9 09 29 +9 (9 "9 )9 9 9 9 9.<,O)(0= 1<,O= 1<,O"= '*4<,O"=? I?.'* <,O2= '4<,O)(=. <,O()= Y (90 09 29 "09 ("9 ()92 "29" * ;16'? $&!<= 4 F 0 1 $F <2=9 4$ <2= $! ' ' <+=, <+=9 : $! 34.)A"'"" "1C9,2 84 82 80 78 76 74 72 70 68 66 64 Flandre Bruxelles-Capit ale Anvers Limbourg Flandre orient ale Brabant f lamand Hainaut Namur Liège Brabant wallon Luxembourg occident ale Manque 76 71 79 74 82 82 77 73 77 78 81 * ;16'? $&!<= 4F 9 4 < $= < 9((= $ <9(=! 9 <92+=<9++=?7 9 '99$ $ $ F9 $!$9 9 K 9 7 * &! +9 +9! 9!!$ (

34,) "' "" + " 41 2 9" 9" 9" 9" Statut du travail Pénibilité du travail Relations de travail Conditions de travail Total (N=708) 1,43 2,61 0,45 0,37 2,66 0,21 0,67 1,77 1,87 0,45 Bruxelles (N=75) 0,8 2,4 0,26 0,23 2,61 0,3 0,92 1,93 2,39 0,64 Flandre (N=301) 1,83 2,88 0,76 0,43 2,57 0,2 0,42 1,45 1,73 0,52 Wallonie (N=332) 1,19 2,4 0,19 0,36 2,78 0,18 0,84 2,06 1,88 0,32 Salaire Sorte de contrat Nombre d'heures de travail Compétence s techniques Compétence s génériques Accession * ;16'? $&!<= 9 $ " 4! $ 4! : 4 & : 4 $ $ 4! 9" $ ' 9 9 9(F $" "7) " " ",,"4 @//B1-* 3 <,O)"= 9" <,O()= F<,O"+= K <,O+= 9 9( 9 * ;16'? $&!<= 5 $ 9!? 4 3$ 2 $! & # 69? :9 '9 9 9F:* 9 9 : 9+ K F9 9 )92 9 " * 9 F <9=9:<9+=K <9(= (

$" "-)$ "/1 " 2,, 0 -* 0 ** # # 3 <,O+= 90 92 <,O= 9+ 9+,2* F<,O(= )9+2 9 K <,O(+)= 9+) 9(.<,O+")= 9 92 1<,O2= 9+0 9+ 1<,O2= 9+ 90 B- '*4<,O"= 92 90? I?.'*<,O= +9) 9 '4<,O(= "9)) 92. <,O"= 9( 92 * ;16'? $&!<= * 9 4 $: 5 3 $ J I?.'* * 9! J 9(9+ 6 I?.'*9$ 9 +9) "9) 3 9 9 $ $ 4?.'*I 99 &* 9 I?.'* Y 9 &!" ( Z +9)9 " ) 0* B I/ * *+ / 0 + " " ' 7 9!43$0 $ : / ( )( $ : <+(9+=??.'*I '4 9 2(9+ 29( 4 (29 :4 : I?.'*'4!$$7 $ $ ( 6! Z < &+= ()

3$0;, $ : @//B ##* -# /-B @/ ##*.* @/##*.*N/ ##* ( )( +"9) 1 +( "2" +(92. ++ (29 ( )+ +)9(?.'* ( 2(9+ '4 )0 ) 29( '*4 +(90 #! C!!N * ;16'? $ #,<2= 4 F +9! :9 09) 0 29 $ 9+9 : + Z 9! 4 : $ 0? : $ 9!9& $$ 34) '+" "" " " / 0 + 1,,7+,,2 " " " " " " + 2 0 2" (( ++ 92 9+ 9 09) ;16'? $ #,? 9 9 9 " $ 4 $ $ J. :! 4 $ : Z 2. : 09 9! $ ("

$" ",) / 0 + 1,,.+,,2 @/ * @/ 1/-* A N1/-* A -* -*)+//+*#!)A!C!) N ",,& -, #8 * &9 79 #78 6/ ' &. 9#8 -* -*)+//+*# )! ) N 9&.., 7#98 B. 7-& 9#78,.,,,#8 -* -* C!) N - -#&8 7 9, #8 # ) )C ACN * ;16'? $ #,<0= 6 &9 4 Z 2) 3 9 6 <0(= '4 <0=9 : $. 9 (2 I?.'* # $ <=4FK 29 22: 34 ) =+" D 1 2 ""1 2 + 1 2 "1 2 "4# /,, 100 90 80 70 60 50 40 30 20 10 0 Total (N=1.115) Privé (N=475) Intérim (N=11) Insertion (N=52) ASBL (N=151) Commune/ CPAS (N=119) Quote-part 84,0 88,2 100,0 96,4 78,6 68,3 90,7 77,1 * ;16'? $&!<= ALE (N=147) Pers. phys. (N=160) 5" + 4 F $!.! 0 9 +9? & / 92. :09!0909" J 9 +9" ((

34)=+" "" + "/" /,, $ $ $ $ $ / / / 0 / $ * ;16'? $ #, (+

A! 4F) Y )+ 9 :# 4 : <)2= F <"= K <))= F9 & <)=<=. F<(=:<= 34)"! "" + "4 $ $ $ $ $ $ $ 1 &'(* $ $ $ +, &'(* $ $ $ -&'( * $ $ $. &'( * $ $ $ * ;16'? $&!<= 4F" 4 I?.'* <=9 $ <= J <)=6 <")=9 <"= '4 <"='& $ <"=9 I?.'*<)= 34&)"! "" + / (9 "9 )9 9 9 9 9 F B.<,O)+= +9+ )292 9" 1<,O= +92 "9+ 29" 1<,O)0= 9( "9 (9 '*4<,O+= 9) )9+ )90? I#?5K<,O+0= 9 ))9 92 '4<,O= 09 "9) 09". <,O= 9( ))9) 9 * ;16'? $&!<= # J * (2

<)=9 <=.! 0 * 9 4 :<"9+=F<)9(= $" " ) A! ">+4" " " " 4 # &$ "# 7#* @M! @MA @M! @M 5 9 90 9( 9 5 )92 +9 ))9 09 ' 090 9 090 09" 5 09 "9+ )9( 9( 9( 9( 9" 9( ' +9) 9+ 9) +9 # N N N N * ;16'? $&!<= (0

" " " "" + 4 9 9 <'9*1,9 =? # 4F( ) 9 * " : 3 9 : <"= $K <) : = Y $ 9S <9= <9"= 349)*" " " "" " 4 3 <9=<,O02= 29 (92 92 )9 <90=<,O2= )09 9+ 9 9 F<9"=<,O)+= 29 9) 29" 9 K <9"=<,O)"= )9( )9 9 29 ) " ( + 2 0.. - F * ;16'? $&!<= 4 F + 9? $9 I?.'*.) : 4 $ ' 9 +

347)*" " " "" /.<9)=<,O)= ) ) 1<9"=<,O= " 1<9=<,O"= ) 0 '*4<9=<,O"= 0 ) 0? I?.'* <9=<,O= 0 0 '4<92(=<,O= )) "2. <9= <,O2= + ) ) ( 2.. - F * ;16'? $&!<= ) /-#+ * - ** 1/-* 4 $09!9? $ 9 )9 6 )9 ; ) 9 6 ) 9 7S @(9+ A +9 9 &: 4 $ 4 $K.! 2 9 + : F 4 : F 3 $ $ 9! < : = $" ")*" "" + "4 #)!A &$ @M "# @MC! 7#* @MC! #9 9( 90 9( 9" #9 (9+ )9( 09 "9 #9 : +9 )92 09) (9, +9) (09+ (09 ++9" # N N N N * ;16'? $&!<= +

* 9 3$) 9?.'*I <0=9 <2+= '4 <2)= B $? * B J? 6 9 :9? '9( S 9 : & <0=9 <)= $" ")*" "" + / #9 #9 6 : <* @MC! */ @M * @M 0&: @MC //R <0 @M! : @MC < ) -5B ) @M! "9+ )9) "9( 92 (9( +9 (9+ +9+ 9+ 92 +92 9( )9( 9" 092 290 90 "90 9( )9) 9", ((92 9 2(9+ +)9" 09 2)9 +(9 # N N N N N N N * ;16'? $&!<= +

)C <* 1*#+** '" " 1 9 : 6 9 > M9. 9 $ 4 : &! : 4 3$)) $ Y B ; ><9=<=9 7 <=9 $ <= : & <= * 9 7 F <= : <)= K <=. K <(= F<=:<2= K <"=:<= F<)= 4 + 4 7 <2= <= I?.'*7 > <= $" ")" "4 " ""4 # @M)! &$ @M! "# @MC 7#* @MC!A > 9) )9( 9 9" /7 9 9+ 9 9 4 )9 92 "9 90 4a 9 +92 9 "90 4 09+ 9 )9 "9 4 )9+ )9 90 "90 ' )9+ "90 "9) 9( # N N N N * ;16'? $&!<= +?$ +

""" "" 6!29 $ $ $!.$ 9 $.$9 $ 9 9 I $ 4 $ $ 9$: 6 &! +9 $ : 9" $ : 9" 4 3$)" $ $ $ & # $$!:(9(9 : + K 9 & 29 )92:, & $ 4$!: 9)9: : + K 9 "9+ 9:4$ $"9(29 2 4! < =!$$ <= * 9 $ 9 '4 I?.'* 4$ 4 $ <"9(= $ $ <29+= 4 $ 9 '4?.'*! $$ * +29$: 0 $" "&) """""/"4/,, * /##* /B * //##* /B # 3 <,O)0= (9( 9) <,O(= )92 9,2* F<,O)= "90 9 K <,O)""= 29 "9+.<,O)")= (9 9 1<,O= "9( 29+ 1<,O"= 090 )9( B- '*4<,O)= (9 90? I?.'*<,O(= +9( (9 '4<,O= 29 )9). <,O")= "9( 9 * ;16'? $&!<= 2?*9 0?$ +)

6E"4" 3$)( 7 9 )7 9 T"2(29 T. :09! < F 2= 09 ( T". 9 T02 4 7 9 9 $ 5 4 : D $ 9 9'44 7? 9 I?.'* 09 T 9 : T2 $" "9) "6E"4" /,, 3B)/# 3B)@/ 3B)/#+5V/#2 +5V/#2 9 +5V/#2 /-#*-# /-#* /-#* ##*>, >, * (09" +)(9" )90 1 ()9+ +)))9+ 009 90 0(9 090 '*4 09" 009" +9?.'* 290 2)90 2+90 '4 9+ )+"9 0(9. 09+ (9+ 09( # )!C C * ;16'? $ #,<=? +"

4F2 7 2# 7 :9 9 $ 29 2"9+ 99 :92/& $ *! 7! 9 $ $9 7 $ +920? $ 7!: $ 34-) "6E"4"1,,-+,,2 + ( " ) 2 0 5 "" "2(2, $ 2"9+ (92 92 5 ") 0+9( 9) * ;16'? $ #, ( ) 2 ( ) *$ #,5 +(

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

34,)" 6' 6@ """ 1C,2 3<9+= 9+ )"9 9 9 <9)= 9 )290 9 +9. <9= (90 )9+ 9 09) 3B <9= 09) 09) 9( 9(? <9= 9( "9) (92 29 3 <9= "92 "9 "9" (9" *!<9"= )9 "9 09"9 ) " ( + 2 0.. 5 $ 3! * ;16'? $&! C) F.../#* -# -* * *+!!" + 4 + 1 $ : 9 3 $; 9 9 $! $ 4 & $ $ )/-I 9 $ 9(/-I 4 : /-I. 09 ++"/- : C 9 : + /- 2 $09 $ $ $ 9 $ /-.9$ $ +2

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

* 9 $ <F)='9 +9 2 $ : +2(/- 9 "()/- 34) " " F"!""4"" +! "!!" + 1,,7+,,.2 " " " " " " + 2 0 5 +2( "() Y 29 +9+ 9 * ;*.F 93? <= 2

3" " 4 3$)0 9 9 : ) ))9? 9 : # $ :+ 4 ; )9" : 9 2 9" 9-9 <=F9<"=C9$ <"0=<(=6-9 9! 9 K 9 9 <+= * 9 I?.'* $ <+2 += 4 <=9 <("= 4 9 9 $ <""9= <)9=: $" ".)"4 "!",, "/#* ++/-#2/ + $ # 3 <,O= )9+ ))9 9 <,O(= 9" "290 9(,2* F<,O)+"= "9 (9 9" K <,O)+"= (92 )(9 +9.<,O)+)= )9 ""9 9" 1<,O= ("9 (9 292 1<,O"= +29 9+ 9 B- '*4<,O"= "29+ 9 9? I?.'*<,O0= +92 "9) 92 '4<,O)" (29( 9) 9. <,O(= 9 ()9( 9 * ;16'? $&!<= 4 3$" B $ 9 9 + +9 :+9 1S : 9 # ' 9 "" : < = + 6 F K 9 +" 9 K F<29+ :9=4K : < (92 )9+ = 9 9-2

* 9 : I?.'*9 '4 < 09 2( 2=4 <9(=9'*4<9(=4$ : $ $ 9 ") $" "&,) "4 ""! / 6!" 1'" "!!"2,, N##* -#*+*-# @//B) 15 # 3 <,O)2= +9( 9 <,O)+= ")92 (90,2* F<,O"2= +)9) 9 K <,O+"= +"92 29+.<,O"= "+9 9) 1<,O+= )90 )9 1<,O0= 2"90 9) B- '*4<,O2"= +29 9(? I?.'*<,O2= 09( 09( '4<,O02= 29) 9. <,O0= (9+ (9( * ;16'? $&!<= 9 F ) 4 <9= <9= 4 <9)=?! < = 1 <! $= 4$ $< = 34)*"!" ",,1C--2 '<9= "9 (9))9+ "99 )29" 5 <9= )9 9+(99 92 09 *!<90= 29 9 (9) +90 3B <9+= 29 9" 90 9" 9( 09"? <9(= )+9 09" 9" 9+29( 9( #<9"= )(9 29 9" 90 29+9+ 4<9)= 290 )9) 9" 9+ )9 ) " ( + 2 0. "! )!!! * ;16'? $&!<= 2

C) :1+#/ ##* * *+ " 43$" B $ 9)0 : 9! $ : 0 <)+0=? $ 9 Z $?9 & #, 4! 0 1! $$ 0 $ $ 4! & 0 4 <)=9 9 4 $ <92=J <9(=69 : <9= 9 $? $ 9 4 $ #! $ J 9 ) 1 $$! $# I?.'* Z +4 9 9 $ $" " &) "" + " " /,, < 1+#/ ##*,#-- @/ N @/ N #)R+#/ * +( )9 (00( )"9 " 1 ( 92 + "9( "() 9" ( 29 '*4 + (9+ 20 92 +??.'* ) 9 ++2 "9 + '4 )+( 9) ) 29 ). 9( )( 9) ) # C)A N!)A N ;16'? $ #,<= 2

! " M> #,:&!9 $ $! 4 3$"9> $" "&)! ""41 2,, 0$ 2 @#*#* #@MC)A &$ @MC "# @M)! 7#* @M)CA R )9) 90 9( (9 F 2"9( +(9 229) 290 P 9 +9( 9 29 0 )9 +9( 9( )9 ))0 92 )9 9+ (9" >" 90 92 9+ 9 09) "29 0)9 09" /+<= 29 "9+ )90 "9, /+ 9" (9 92 9 * ;16'? *$ #,<= D &; '9S 9 <2(=.) 9 92? - C 9 9 F 4 J > 9 0 K F9 > >9 : 9 <+" 0 = 6-9 " > 09 () * 9 0 $9 9 9 + / </+= # - 4 F K 0) $ (9 /+3 9:9 "2 " /+ ( 4 $ $! $ $ * 9 S $ #!F9 & <29 "9+ = 2)

4 3$ " 4 J 9 Z 99(/++99 /# 69 (;) /+ / $" "&)"" " /,, <* @M)! */ @M! * @M!C 0&: @M //R<0 @MC : @MC! < )-5B ) @M 2)9 092 0"9 0(9 009 0"92 (09 /+ 92 "9 9+ 9( 90 92 9(, /+ 9 9 9 9) 9) +9 * ;16'? $ #,<= 4 3$") $ 4. 9 ' 9) 9 * 9 9 99 FB 1 4 B: ; - 9,9 *!. $" "&)"" + 4!' 6@ ",, @/ N#@MC)A. ) 9) F " 9 1 )2 9 - + 9(. $ 9" * ( 9). ) 9-6? 9 * ;16'? $ #,<= 4& $ 4 3$"" 9 < = &. ( : *) # : <+= K <= $ : $ <"=9 $ <= F9 + 2"

3$"";* 3& ' <: =& ' # @MA &$ @M "# @MA (9" +9 9) 9) 9 "9 +9+ 9( 9 9 +9 )9( 6 (9 9 9" 090. )9 9" )9 9( * ;16'? $&!<= 7#* @M 4 3$"( # J <"=<)=4 I?.'*<(=<0=?J!9 B <)"92= 4 $ '4 <)=9<9=<= $" "&9)"! " " /,, <* @MA */ @M * @MC! 0&: @M //R <0 @MA : @MA < ) -5B ) @M 33* & 9" 9 9 +9( "9( 09 "9) ' <: 3*= +90 09 90 )90 (9+ 9) 290 & ' 9( )"92 090 (9( 09" 9) 9" 6 9( 9) 9 "9( 9 )9) "9". 9" 9+ 9( "9) 9 )9) )9+ * ;16'? $&!<= "" ' " 4 #, 43$"+ B - 2" : " : 4 * $ -9 $ F9 9) : 9 K $" "&7)$/" ""4,, # @MC)C &$ @MC "# @M)C 7#* @M) 6 )92 "9" 9) 9 6 2"9 2)9" 229( +090 # N N N N * ;16'? $ #,<= 2(

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

0,3@F@@6,0:0,6::>,0,00,60 ) * +*/*#*-#*-# ** # -* 4 : 9 >9 >9)) & "( : 9 "! 1 $ '9)29!? $ 2 &! : 9 0 34)A " "'! F" " "" "!4+ ' <9(=<,O"+= 29" )9( 29+ 29 R <902=<,O0"2= )29 29( 9 9 3><922=<,O(0= ))9 09 9" "9 ) " ( + 2 0 U -. -! * ;16'? $&!<= 6 F ))9 9! $4 > < 922 =9 <902=4 9 $ 9 $ <9(= -9 $ $ C 9 : 9 -. $9 $: - 4 $ $$ 7 :?9 > : F K 9 1 $ $! 9 $ # F K '9 K 9 : 9F9 22

34)! F" """ "!"41 2 92 9( 9) 9 92 9( 9) 9 3> R ' 3 <,O(0= 922 902 9( <,O"(= 9 9) 9() F<,O))0= 92 920 9) K <,O)()= 92+ 90+ 9( * ;16'? $&!<= 69 <F)"=9 6! 9& S ; > 9 * 9 I?.'*9 '4? ::1 9 4 $ '4?.'*I & : : 4 > 9'4! # 4 99 '*4 20

34&)! F" """ " / 1 2 9" 9" 3> R '.<,O))0= 90" 9" 9)" 1<,O= 9+" 92) 9" 1<,O"= 92 9" 9+" '*4<,O)= 92) 9( 9)(? I?.'*<,O0= 9+0 9"0 92 '4<,O))= 90 9+ 9. <,O"= 9+ 9+) 9 * ;16'? $&!<= ) * +*/*#*-#*-# ** # 4 3$ ( B : : >9 9 <-9>= 19 9 & 1 '! 9 4 9 $9 4 : : <9)= : <"92=? > V $W<090= * -9 4$ $ : : <9(=9 $ F K 9 : > <90=? 9 $ : 4 : <0=9! <29+= 4 > : 9 4 L! : 9 $ 9 - <90= 4 9 > 4 $9 9 $! 4 VUW? $ 4 V W V W: 0

* >9 $ $ $ ; > $9 4 : >#! >9: " $ 2 / $> :9 (" 9 & ; $!9 >4 $ $ : <9 09"= $" "9,)"4 " "/" """"" :4 #" "6!! < P2 3# +* +5 # 3 <,O"2= 090 9) "92,2* 2 0# <,O)2+= 90 9) 9( F<,O(= 09 29+ 09 K <,O+= 9+ 90 9+ P"<,O"2= 090 9) 9+ "))<,O= 290 "9+ "9 )"")<,O= 29( 29( "90 ""()<,O0+2= 92 9 )9) ("+0<,Ob0= 9 9 29+ Q2<,O""= 09" 92 9(?$<,O02= 09 9 90? $<,O))= 9 09" 9( * ;16'? $&!<= 0

! 0<0,:"0:00"F@!) 0#*.#+* ** # ++# B I/ * *+ 4 B!22 9!9!*!9 : $ 9! +0 9!9 92 $+9 349)"!"4" "" / 0 +! " 4! <"9+=<,O+= 2 ) )( '<)90+=<,O(22= ( " + 6$<"9=<,O++= " )) +.8<)92)=<,O+= " )+ ) " ( + 2 0 Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= 43$(: (# $! $ <"9+ (=# $ -9! F K * >9! > 4 )"() <"9"9"= $" "9)"!" " / 0 +!1 2 0+ # 3 <,O+)= "9+,2* 2 <,O(= F<,O))= K <,O= P"<,O()2= "))<,O)")= )"")<,O"((= ""()<,O)= ("+0<,O"(= Q2<,O+)(= * ;16'? $&!<= "9) "9+ "9( "9( "9) "9 "9" "9) "9) 4!!. 9S $<"9= $ 0

<)90+= 9 9 <)92)=?! B:!9! # -: C 9 <"9= $ <"9"= - 4 $ ;)92) F)9++K? -? <.;04 & = 347)"!" " """! " / 0 +!"41 2 "9 "9 " )90 )92 )9+ )9( )9" 48 4$ 3 <,O+)= )92) "9 )90+ <,O(+= "9 "9" )90 F<,O)))= )92) "9 " K <,O= )9++ "9( )90 * ;16'? $&!<= 4 4 F )2! >. >9 $ 9 * (": +0.& <9 =9 # 9 9 >?S: $ )) 0

34-)"!" " " " / 0 +!:41 2 "9) "9 "9 )92 )9( )9) )9 48 4$ 4 P"<,O()0= )9( )90 )90( "))<,O)"= )9+ )900 )90+ )"")<,O"(= )920 "90 )902 ""()<,O+= )902 "9 )902 ("+0<,O""= )90+ "9+ )90) Q2<,O+)= )90( "9 )902 * ;16'? $&!<= 9 "!" " " + " + ' 4 F)0 6 &9 9 $9 4! < =9 "I( 1 S. 9 $ C 9! <"9)= <"9= 4 <"9 :"9(= 34.)"!" " + "12' 12 F$.<"9=<,O"0= ") F$<"9)=<,O+(= 0 ) ))?.<"9(=<,O"20= "? <"9=<,O+(+= 0 ))?.<"92=<,O"0= ")?<"9=<,O++= )" + ) " ( + 2 0 3! 1 - - * 3! * ;16'? $&!<= 0)

9 A! ' " " " + ' 4 & <3$(=.!& 3 9 &! <+9"=4! <9=? :!: 9 4! $ <9= / $ 9 $9! <"9(=6 VW9!9 <.?=9! 9 9! : / & $ - K <= : <=9 F <"= F K 9 < )9( 9 +9+:= $" "9)A!" + ' "4 # &$ "# 7#* @M)A @MCA @M)CA @M)C 3 9 +9 90 9(. "9( +9+ )92 (9) *! 4 3* )(90 )9) )090 )9" 9 +9+ 9 )9(. +9" 9 "9 9+ ' )9( 9( )90 )9 # N N N N * ;16'? $&!<= * ><$(==* >9 $ 1 S >. 9 : B >? 21 > 4 >9 $ 2 U: ")9 $?2":))# $ S 9 + : ("9 :92>? 9! 0"

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

$" "9&)A! ' " "( " + :4 # @MC U @M CC @MC CC @MC!C @M!A @M L @M 1a 9) (9" 29 )90 9 92 (92 1 29 "9" 09" "9" "90 09+ 9( 1 90 (9" (92 9 9( 9 9 * "9" (9 09 09 +90 )9 9) (9 9 9 )9 9( "9) +9 * )9( 9 )9" )9 +9+ 92 )9" - +9" 09 +9 +9+ 9 290 )9 ' 9+ (9" )9" 9 9 9 9 # N N N N N N N * ;16'? $&!<= 1 > 92" & $*9 6 )) 29 $9 (. 29 : <9=9 <)9= <)9=?.'*<09=! $ $: >&<(9)=9 >9$ $" "99)" :6 "40!:4 5 $ # @MA U @M CC @MC CC @MC!C @M!A @MA L @M! 2)9( 0"9" 229 0"9 09 (9) Y 9 )9" "90 9 9 9 (9 3'4 9 9 9 9 9 9 9 *?.'* 9) 9 9 9 9 9 09 * : 9+ 9 9 9 9 9 9 9" 9 90 9) 9 9 9 9( 9 90 9) 9 9 9 ' 92 9 9 9 9 9 )9 # N N N N N N N * ;16'? $&!<=. 0+

!) 0#*.#+* ** # ++# -* * *+ 9 "!"4" " " + 4 : +(&9!* 9$ '4 I?.'* 9 9 +2 +0 4 $9 +" +( :!?9! 34&,)"!" " ""F +!/ Total (4,97) (N=6.594) 3 16 43 33 Privé (4,94) (N=2.301) 3 18 41 33 Intérim (4,97) (N=820) 4 17 45 32 Insertion (5,02) (N=455) 3 15 43 36 ASBL (5,03) (N=843) 3 16 44 34 Commune/CPAS (5,04) (N=236) 2 15 41 38 ALE (5,09) (N=295) 5 14 38 40 Pers. phys. (5,03) (N=69) 5 15 44 33 0 20 40 60 80 100 Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= / <3$(+= 9)90+(9: : $! <"9+= K 9! : <)90)=9!F:1 >9$ )922:9S "92 * : 9 $4<)90)= <)90+= 9'4 <"9+=4 &! <2=9 '4 : 9! 02

$" " 97) "!" " " + "! 0+ # 3 <,O+)= )90+ <,O(= )900,2* F<,O))= )902 K <,O= )90) P"<,O()2= )922 "))<,O)")= )90 2 )"")<,O"((= )900 ""()<,O)= "9 ("+0<,O"(= "9 Q2<,O+)(= "92.<,O= )90) 1<,O2= )90+ 1<,O)""= "9 B- '*4<,O2)= "9? I?.'*<,O(= "9) '4<,O0"= "90. <,O(0= "9 * ;16'? $&!<= * 9 $<)92= $! <)9(= 4 <)90)=9 :? $ :<)92= 34&)"!" " "! " Concordance heure/titre (4,94) (N=6.305) 1 1 2 13 50 34 Minimum prestation heures (4,82) (N=4.621) 1 2 4 18 54 21 Relation de confiance (4,78) (N=6.126) 2 2 4 18 48 27 Frais supplémentaires (4,77) (N=2.531) 2 2 6 21 44 24 Laps de temps jusqu'au 1er travailleur (4,68) (N=5.348) 2 2 5 19 44 27 Procedure laisser passer un tour (4,68) (N=5.208) 2 2 6 20 46 24 Communication (4,68) (N=6.134) 2 2 6 21 45 24 Intervention problèmes trav.(4,63) (N=3.883) 3 3 8 20 44 22 Remplacement en cas d'absence (4,28) (N=4.055) 7 7 13 22 34 17 0 10 20 30 40 50 60 70 80 90 100 * ;16'? $&! Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait 00

9 "4 " "/"6"4 + 6 4 3$ (2 B? 9! 9 C 9 $ # 2? K F * $ >9 9$4 $$ " " 9 :(9( 2?! $ 4 9 :. >9 $$ 9 4 > $" "9-)"4 " "/"6"4,,"! N+5#2 # 3 <,O+)(= 9 <,O("=,2* F<,O))= K <,O= P"<,O()+= "))<,O")= )"")<,O"(= 2 ""()<,O"= ("+0<,O"= Q2<,O+)2= * ;16'? $&!<= 29 9+ 9 "9 )92 9( 9 29" (9( 9 5" ' 6"4 + 4 4 :&<0= <+= 4 <9+=4 9 $9 +9" $" "9.)5" ' 6"4,,1C-2 @/ N- N*** 1 + 9 09 1 00 9) (92 I ( (9 +9" * 2" 292 9+ - 2 29) 9 ' 0 )9 )92 # A N AN * ;16'? $&!<= 4 : <=9 $! <"=9 $ <29"= <"9"=* -9S

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

!) 0#*.#+* ** # ++# ##* * *+ 9 "!"4" " " "" + 4 +" 9! 9 4!:29: 6 I?.'*9!&:2 6 9 +" 34&)"!" " ""F "" +!/ Total (5,02) (N=7.134) 3 17 35 40 Privé (5,01) (N=2.301) 3 19 34 40 Intérim (5,01) (N=820) 4 18 36 39 Insertion (5) (N=455) 4 17 34 41 ASBL (5,03) (N=843) 3 19 35 39 Commune/CPAS (5,19) (N=236) 3 13 37 45 ALE (5,11) (N=295) 3 19 29 46 Pers. phys. (5) (N=69) 4 20 42 32 0 10 20 30 40 50 60 70 80 90 100 Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= * 9 S!9 "9(# :* -9 "99 F9 " 4 > $; > 4 > <)90" : "9+= 4 9 '4 I?.'* $ <"90"9=

$" "7)"!" " """ +!! 0+ # 3 <,O+)= "9,2* 2 B- <,O(= F<,O))= K <,O= P"<,O()2= "9 "9 "9) )90" "))<,O)")= )900 )"")<,O"((= ""()<,O)= ("+0<,O"(= Q2<,O+)(=.<,O= 1<,O2= 1<,O)""= '*4<,O2)= "9( "9 "9( "9+ "9 "9 "9 "9? I?.'*<,O(= "90 '4<,O0"=. <,O(0= * ;16'? $&!<= "9 "9 4 F " B : 4 <"90= <"9= 4 $ <)90+= <"9=9 1 S? J 4 4! $! 34&)"!" " '"F" "" ' "" + Relation de confiance (5,19)(N=6.667) 1 2 13 40 43 Ponctualité (5,13) (N=6.641) 1 4 14 36 44 Respect heures de travail (5,1) (N=6.564) 2 4 14 36 43 Communication (5,07) (N=6.666) 1 4 15 40 38 M otivation (5,03) (N=6.596) 2 4 17 38 38 Qualité prestation (4,97) (N=6.857) 1 3 21 40 34 0 10 20 30 40 50 60 70 80 90 100 Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<=

9 " "/" 6"4 "" + " " ( + 4 4 $ B ' 9!: 1!F<=:K <9" 9= >9 >9 :?! 9 Z9 9 > $" "7)"4 " "/"6"4"",,!! N+5#2 # 3 <,O++)= 92,2* 2 B- <,O(= F<,O)+0= K <,O0= P"<,O()+= "))<,O")= )"")<,O"(= ""()<,O"= ("+0<,O"= Q2<,O+)2=.<,O2(= 1<,O2+= 1<,O)"= '*4<,O22= 9" 9 9 )90 90 9 9 09 09) )9 )90 9 9? I?.'*<,O+= (90 '4<,O0)=. <,O+= * ;16'? $&!<= 9 )9" 9 A!' " " 6"4"" + " "( +, & :4 ; <=9 $ <=9 <29"= <9"= 4! : * -9 $FK!3 9:9! <=9 <+= $ <9"=9! - $" "7)A!' " " 6"4"""4 # &$ "# 7#* @MA @M @MC! @M! 1 9+ 9 9" 9+ '$ 092 9" 9 9 -IJ 9" (9+ 9+ )9 5 29" 09( 09( (9) 1 +9 9 (92 (9. (9+ "9" (9" +9 1 9+ 9" 9( 9 # N N N N * ;16'? $&!<= )

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

9 "!" " "!" 9 ; " * * 9 & S<"9+= 0 :! C9 $ Z&7 ) 4! <"9(= 1 $ $ < J =: <)9"0=! <)9()= + :! 34&&)"!" " ""F!" 4 <"9+=<,O(0+= 2 )+ )? <"9(= <,O+22= )+ 2 4 <)90(=<,O(02= ) ) ) ( *!<)9()= <,O)"= 2 2 )? <)9"0= <,O)(= " + )( " ) " ( + 2 0 3! 1 - - * 3! * ;16'? $!<= ) * $ 9 & (

9 4 $* 4 $ <)9")=9 <)9)=6 9 <92=9 $ <)9"=.! " :! * $ 9 $:+9 4 & : * : : 3 9 && &$ / +"4 $ $ 9 $ 34 &9) "!" " " F!" 1C,-2 -$ <)9")= (92 +9" )9( (9? <)9)= +9" +9) 090 9 6$ <)9"= 9 09+ 92 9(? <92= )9) (9+ +90 09 "9) ) " ( + 2 0! 1 - - * 3! * ;16'? $&!<= : * 9 $! 9 9! $ <9 (=* $ : <92= $ <9(= 6 $9 I?.'* 4 Z& & " ".&9* : I?.'* +

34&7)"!" "! "!/ 1 2 ( " ) 3 <,O2=. <,O)"+= 1 <,O= 1 <,O"= '*4 <,O)=? I?.'* <,O2= '4 <,O))=. <,O"+=? 92 92 9 9( 9)) 9+( 9 9+0? )9) )92 92( )9)0 )9 )9" )9" )9)) -$ )9") )9)2 90 )9( )9( )92 )9( )9)+ 6$ )9" 92 9(" )9 )9+ )90 )9)( 9() * ;16'? $&!<= 2

3<:1>:0F@,00,60 <F>,:0>:0>,0 ) 3*. 1*2#*# B I/ * *+ 4 3$ +( :! 4 <)=9 $ $ <2=9 <"9"=9 <)9(=4 &29: 9 <= $ <+=? $" "79)A!4"" / 0 + @/ N 4 2" 09) 4 "9" 4 $ +" +92 3$ "+ 29. $ ) )9( * )+ 9 *!! 2 90 ' " 9+ # )! N * ;16'? $&!<= 4 :!! >* >9< ")= $!?J>9 4 9 : $ 9! J > $" " 77) A! 4" " / 0 +,,# :4 1 2 U @M!C CC @M)CC CC @M)!C @M)!!A @M) L @M 4 92" 90 90" 90 9++ 9(2 * 92+ 9 9) 9+ 9 9)? $ 9"" 9)0 9 9( 90 9) ' 9+ 92 9" 9)+ 9 9. $ 9 9 9( 9+( 90 9(2 * 9" 9+ 9 9 9 90 *!! 9 9 9+ 9( 9 9 * ;16'? $&!<= 0

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

$" "-) 4" " "' " "4 # &$ "# 7#* @M! @M @MC @M '4 29 )9 "90 ))92 *?.'* 09 09 29) 290 * : "9 )9( 29( 29 "90 (9 "92 "90 ' 9" 9 9 9 # N N N N * ;16'? $&!<= 4 3$ 2 >4: >9&?.'*9& 4 ")4 '4 >9 "9 $ :9)J2 $" "-) 4" " "' " :4 U CC CC!C!A L @M @M @MC @M! @M! @M '4 "9 )+9( ")9" "29 "92 9) *?.'* (9+ )9 9( (9 )9 (9 * : (9+ 09 9" 9( 9+ ""9 (9+ 09 9) 9+ 9( 9) ' 9 9 9 9) 90 92 # N N N N N N * ;16'$&!<=

4 3$ 2) : )" 9 I @ <=9 : >9 <(= <(= * >9!9 (J"))""@J9 )" $:J24: 9 J "@ >9 J2 $" "-) " ' "!"F" 4" " :4 # @M U @M CC @M! CC @M!C @MA!A @MA @M! M )90 9 292 9" 9 9 90. "9" 9 "9 290 (90 9" +9" 3 )9 9 (9 "9) 9+ 09+ 90 U ))90 "9 (9" )9 (9+ (9 92 ' 5I >I 9" 9 9" "9) (92 9 90 "92 9 (9 9" 90 +9" 09 * < = 9" 9 9" (9 29( "9 9 * 9) 9 9" (9 9 9+ (9) M 9 9 (9 9 9+ 9 90 ' +9" 9 (9 9" "9 (9" "9+ # N N!AN C!N C!N CN!N * ;16'? $&!<=

)C /-#+ # *#*-. * ** # 4 $ $ 4 3$ 2" +2 9 9( 9( & 6 9 9 92 *$9 :99 9 F <9)=. 9 F9 9 09+:29K $" "-&)*" + "4 # &$ "# @MC) @M @M) 7#* @M) #9 : 9( 9 9) 9( #9 9+ 09+ 9 29 #9 92 (9( 9" 292, 9 +29 29" +"9 29" # N N N N * ;16'? $&!<= 4 B $ (?J!9 @ 99 )9 4 $ 34&-) "" " 1C92 $ $ $ $ $ $ $ $ $ $ $ 2 3 3 43 3 $ 4 3 3 0 3 5 $ * ;16'? $&!<= 43$2(. 0 : @9) )'! ( / > )

? &.( 4 : 9 VW > $" "-9)*" + @/ N #9 : 9) #9 ) )9 #9 0 )9, 9 "" 09 # )CA N * ;16'? $&!<= 4 B $ +?J!9 @!99 )9 ( 4 9 9 J J 99)+9+ * : &9 $* :$ 2 $" 9 0 3.? & $ &! : $ 34&.) "" " " 1C-2 $ $ $ $ $ $ $ $ 2 3 3 43 3 $ $ $ $ 3 3 0 3 5 * ;16'? $&!<= + / > 2 *$* $ <4 $ = 0? $ 9)2 "

) /-#+ /- ** # M> 9 >! 4 $ B $ ;: $ <=9: >! <=9 <= 9 : <+=<"= 4 $ 9 >9 :' +9) > (" +0 $ 4 :$:)"9 :("* $$ 9 > ::> $" "-7)$ "" "> # :4 # @M)!A! U CC @M!C @M)C CC @M)C!!C @M)!A @M)CA L @MA 5 90 092 9 92 9 "9" 9 4 092 9( 9( 09) 09 29+ 9" 3 "9 +9 +9" (9 9" 9 9+ 9 9 9 9 "9 +9) 9 - I +9" 9( 9) "9+ 29( 9" ))9( F 9 9 9 9 "9+ 92 292 F 9 )9) 9( 9 9" 9) 92 * $ )9 92 9 (9 09 "9" )9 ' 9 9 9 9 9 9 9" ' 9+ 9" 92 9 9) 92 90 # N N N N N N N * ;16'? $&!<= (

) 0,40@,<,00,00,60 -+ 2/#* 6 &9! 4 $ <9=9 #, <)9= * <9+=* 9+ *.F3?*!? : < $ =#?! <+9( (9 =9!*.F3?*. '*4 I?.'*9* 9 '49! $" "--)!" """ "4 " ""/ # )! <* @MCA */ @M * @M 0&: @M // R<0 @M! : @M < ) -5B ) @M * 9 )9 (9 29+ (9) "9 "9 092 F (9 +90 +9( 29+ +9+ "9 9 9 *.F3?* 9+ 92 +9 90 9 "90 "9 (9) #,5 )9 92 )9 92 9 92 9 9" * 9+ 92 9+ 9( +9 )9 (9 (9 ' 9" 9 9 )9) 9" 90 9 9+ ' 9 9 9 9 90 9 9 9 # N N N N N N N N * ;16'? $&!<= 6&9!! <3$20=4 & 9 9+# 4! <) (9" = 4'*4 I?.'* <2=9 <+= $" "-.)! ""!" """ / 0 + #"/ #)! <* @MCA */ @M * @M 6X7 @M //R <0 @M! : @MCA < ) -5B ) @M. 290 9( (9 92 (9 9 29( 9" "9( "9 )9+ )"9" )09 "90 )292 "(9 *L$ (9" "90 90 )9) "9" (9 (92 "9 * 9+ 90 (9 "9" 29" +92 "92 (92 ' 9 9 9 92 9) 9 9 9 ' 9 9 9 9 9) 9 9 9 # N N N N N N N N * ;16'? $&!<= +

) 0--/ 6 &9 $ & 4 3$04&! 90 $ 4&! )90. :&9 $ + 29(.! 9 $ 4$ $ F <"9"=9 <+= '4 <9"= $? $: <+9)=9<90= <+9+= $" ".,)" " " -* @M) >** # C @M!)C! # 3 90 )90,2* B- +9( 9" F "9" (9 K +9) 9. 09 )9" 1 +9 )9 1 90 9 '*4 9 29+? I?.'* 9) +9 '4 9" )9. +9+ 9 * ;16'? $&!<= 43$09 & 4 7 $ ( $ ' : &<+ 2 = $" ".)!" " -* @MC >** # @M - (9 "09 F )9 "9 F (9 (9 F $ 90 9+ 1 )92 9( 1 )9 "9. I 9 9 ' )9( # N N * ;16'? $&!<= ) R a 2

4 3$ 0 9 9 A 9 9 4! * 9 9)" A* 9 92 69 4&! $F * 9 7:'*4 1 $" ".)I ""+ " -* @MA >** # @MC # 3 92 9)",2* B- 9" 9( F 9(" 9) K 9 9"(. 9" 9") 1 9( 9) 1 9 9 '*4 9 92"? I?.'* 9 920 '4 9 9". 9( I * ;16'? $&!<= 0

) -+ # +++ -* * *+ 6 &9 4 F (! 9 ; O@ $O@ O@! O @ 4 ) :! 4$ $ ) 9)9 $0 :! 6! 9 7. 9?((9) :29+ 4! U: 9 : * &9 349,)"" + '<9= 90 )9" 9 9" '<92= +9 09) 9) 9 M<90+= 090 )090 9 (92 M<92)= )90 092 92 "9" ) " ( + 2 0..?! * ;16'? $&!<= 4F(. ; $ <909 9) K 90+ F= * ; : $!; ' 9 9 9)4? J S $!4 c$ F9 4 J 4 F K 9 99:9

9 : K F9 9 349)"" + "4 9" 9" ' 5 ' 5 3 <,O)= 92 92) 9 90+ <,O)= 9) 9 9) 92 F<,O))= 9+ 9+ 9" 92 K <,O)= 90 92 9 9" * ;16'? $&!<= 4 F( 6 : )9 $; 1;9) 1;9( '*4;9).;90 '4;9. ;900? I?.'*;9(" 4 $ I?.'*# $! ;. 9 9 @ 4 <9"= 4 $ $ 4 9 '*49 I?.'*9 '4 D 4 $ I'*4'4? $!9: I?.'*4 :?679

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

L 9 $! 4 <(9(= $F<9= # <3$0)=;. 9 '*49 $!! 9 9 4 9 : 9 : $! <(9+= 9 9.. 9 I?.'* '49 $!?!! $! I?.'* $" ".)"! " F4 "6"4"/ <* @MC */ @M * @M 0&: @MC! // R<0 @M : @MC! < ) -5B ) @MC. $! 90 +9( 9( 9+ +9 9( )9-9+ 9) )9 9( 29+ +9 09 M (92 (9+ )90 9 9 092 (9 M +90 09" +9 9) 29( 29 "92 '! 92 (9 (9) "9 92 "9 +9 M! 9) (9( 9 9" 29) 9 9 ' 9( 9 9" 90 9 9 9+ ' 90 9 9( 9 90 90 9+ # N N N N N N N * ;16'? $&!<= # $! 9!: '9 $! 9 F9 K 9 $ $ 9 9 '*47 $! 99 I?.'*'4 c 4 9 Z

) 3#2.*+*#* -* * *+ 4 A! 9! S $ 4 $??3 69!? $ < $ = A. 9 A9 $> <9 : $ =9. >! J 9 A 9 AJ. : $ 9 A <! =9 4 $> $. 9 4 4 ; :##1+5#2* *+ : # * -* :#.#+#* --/ #$ ** # $? A! $ 4&! $ < $ =) 9$ ( ) 4$ 9 4?.'*7 4$ $ $ 9 $ 9+" 3 9 $ $?.'*9 9" 4'*4 $9 9 9) 9"" 4 $ 9 9) 4 A 9 9 :9 '9?.'* A 9 4! $$ < F= ) ' " 0 $ )

$" ".&)B!"4!"""/,, B--* @/* - &.*+ 3#2.*+*#*R* <,O)0= 0(""2 T")0++ 9"" 1<,O= "(()2 T((+ 9 <,O= 2))( T+ 90 '*4<,O0= (" T")0(" 9)?.'*<,O2= ")+" T2))0 9" '4<,O(= )) T)(+ 9". <,O)0= )"+0+ T0+ 9) 3 <,O)= ()) T(+0(2) 9+" * ;16'? $&!<= "

A 6:>F@0F<F@0<F:Q>0 A) +* 4 )!? :$9 $!' 9 2 ; ) F-* #2* : 2 T <9"T= F-* #2* : 2 T 9"T F-* #2*$ $ F-* #2* C : 0 T 9"T F-* #2*$ F-* #2*! F-* #2* $ F-* #2* : : 9 4 &! '9& ; :1# *+* -*$- ** # ; & : $ 4 :1*/-#+#+***.* +# :##+* ** # #$-* #2*. :#/*-* #2* -*. 3 )!0916'? ) 4:0'$9 :T93 & : 09 T92 (

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

. " """ 1 <F(=4! A 29"0 /-I? K <+90( /-=F<2920/-= 929""/- 349)" "# " # "4 0 292 29( 29) 29 2 +92 +9( +9) 3 <,O")= <,O2= F <,O(= D 29"0 29"" 2920 +90( * ;16'? $&!<= K <,O2= 4. $ $9 $ A! :! $ <"9"/-= ' >4K : $ 4 $K F'("9 < =$ 2

A) /-#+ # +***.* +# - ** # 4&! $ 4 9 )" 1!$.("$ 7 * " :? : $ 7 + $ $ 7 FK 9 () 349)*""! " " 3 <90= <,O(+2= 92 )9 9) 090 )9" 09 <90(= <,O"+= 9" 9229 9) )92 9 F<90= <,O)"= 09( "9( 92 29 "9+ 09 K <92+= <,O= 9( 90 9) 90 9 09 ) ( 2 3 8.8-8 1 1 1! * ;16'? $&!<= 4 F(" $ > 4 > + " : $ : $. (" 9 " )" 5O@5O( 0

349&)*""! " " :4 P"<)9= <,O("= 9 +9 ( "))<)9= <,O2+= 2 0 "90 " )"")<90+= <,O"= "90 ""()<9+)= <,O)(= + 9 + ("+0<9)= <,O+"= ( 9 Q2<9))= <,O(2= + 9( ) ( 2 3 8.8-8 1 1 1! ;16'? $&!? &! <2=9 Z (( : $ $? ; 3 $ 9! & 6 &9 $ V W V W4& $ 9 & < = d Z *? & < 0= 4! $ : 9 $$ 9 $ $! 9 # $ 7 9J

A)C,#+*#$-* #2* ** # 14&; 4+9" :2 4$ 4 <"T $ :T = 4 :0T 4 $ >. 5" " " "4" + 4 3$ 02 : +9" :2 4<"(90=!! *(9+ # 4 $& $ 9 L 9 $(! 9 )0K! 9 ) K 6 L <+909 (9F= $" ".-)5" " " "4"7#&F- "4 # @M)C &$ "# @M!C @MC) 7#* @M) '& (9+ (9) (9 +90 / 9 9 +9+ 29 / "(90 "+9) (90 )290 / 9 9 9 9 U )90 )92 )90 )92 # N N N N * ;16'? $&!<= 4 >9 3$00.>9. ( )"?J "9 $: )"9). 9)! 9 (9 2 6 <9 "9 2 = ' :<)90=? ><29 2=

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