REQUEST FOR INFORMATION (RFI)

United Nations Nations Unies MONUSCO Congo, The Democratic Republic of the REQUEST FOR INFORMATION (RFI) This notice is placed on behalf of MONUSCO. United Nations Procurement Division (UNPD) cannot provide any warranty, expressed or implied, as to the accuracy, reliability or completeness of contents of furnished information; and is unable to answer any enquiries regarding this RFI. You are therefore requested to direct all your queries to MONUSCO using the fax number provided below. Title of the RFI: Provision of consultancy services to assist in the development of strategies for the design & implementation of a service delivery model in supply chain, service center and integration of functions in MONUSCO Date of this RFI: 10 November 2014 Closing Date for Receipt of RFI at PD: 25 November 2014 RFI Number: RFIMONUSCO48 E-mail Address: monusco-procurement@un.org Address RFI response by fax for the Attention of: Mr. Robert Sekabembe, Oic-Procurement Section Fax Number: +39 083 124 5167 or +243818905167 UNCCS Code: 86132102 DESCRIPTION OF REQUIREMENTS Following the signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda, Uganda and Zimbabwe) in July 1999, the Security Council established the United Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by its resolution 1279 of 30 November 1999, initially to plan for the observation of the ceasefire and disengagement of forces and maintain liaison with all parties to the Ceasefire Agreement. Later in a series of resolutions, the Council expanded the mandate of MONUC to the supervision of the implementation of the Ceasefire Agreement and assigned multiple related additional tasks. On 1 July 2010, the Security Council, by its resolution 1925, renamed MONUC the United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO) to reflect the new phase reached in the country. The new mission was authorized to use all necessary means to carry out its mandate relating, among other things, to the protection of civilians, humanitarian personnel and human rights defenders under imminent threat of physical violence and to support the Government of the DRC in its stabilization and peace consolidation efforts. MONUSCO operates in the Democratic Republic of the Congo (DRC) with its headquarters located in Kinshasa, DRC. It has nine (9) Field Offices in Goma, Bunia, Bukavu, Uvira, Beni, Kisangani, Kalemie, Lubumbashi and Dungu. It has six (6) Sub-Offices in Gemena, Kamina, Manono, Butembo, Aru and Mahagi, six (6) Antenna Locations in Matadi, Mbandaka, Mbuji-mayi, Kananga, Kindu and Bandundu. MONUSCO Liaison Offices are located in Entebbe, Uganda and Kigali, Rwanda and three (3) Logistics Bases in Entebbe, Uganda, Goma, DRC and Kinshasa, DRC. In line with the United Nations Global Field Support Strategy (GFSS), the United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO) would like to gather information

regarding soliciting assistance in identifying potential consultancy firms and acquiring specific strategies for the design and implementation of a service delivery model focusing on supply chain, service center and integration of functions. The service delivery model aim to revamp how goods and services will be managed in support of MONUSCO s operations to better match supply requirements, reduce waste, improve environmental friendliness, drive efficiency and create value for money using shared services at the MONUSCO headquarters and regional offices, to standardize and streamline support to all MONUSCO offices and leverage economies of scale. The purpose of this Request for Information (RFI) is to identify potential consultancy firms that can provide strategies for the development, the design and implementation of a service delivery model focusing on three (3) areas namely, supply chain, service center and integration of functions. On the area of supply chain, MONUSCO will require strategies on the development of a central warehouse design and to build and activate a central warehouse capability that will serve as a single point of material entry, oversight and direction in MONUSCO to support all its activities. The central warehousing concept shall provide in-mission materials management, storage and security, timely re-distribution, movement tracking, collection and disposal coordination within the MONUSCO s area of operations. For service centers, the consultant shall assist the MONUSCO working group in developing viable, practical proposals in defining the organization, the functions and relationship of the central service center within the service delivery model. In addition, where efficiencies clearly warrant the change, the consultant shall develop and propose strategies for the re-alignment and/or integration of functions in MONUSCO into different units, sections and pillars. MONUSCO now invites the potential project management consultancy service provider in the market for gaining knowledge on their design, development and implementation offerings and approaches for large multicultural organizations. Additionally, MONUSCO invites the potential management consultancy service providers to pose potential questions and raise issues of concern at this critical point of time in the development stage of this requirement. The service providers are encouraged to provide as much information as possible while maintaining succinctness, including proposing more than one possible solution to this far reaching requirement. The following information should be part of the RFI: Company Information and background Examples of design and implementation project for large multicultural organizations Examples of strategies in the areas of central warehousing, service centers and realignment of functions within an organization Warehouse design and layout approach Authority, roles and responsibilities to incorporate the functions of the service center Methodology on realigning various function into new sections/units Interested parties should submit the RFI to hassaner@un.org copy to mccarthyp@un.org on or before December, 8th 2014. MONUSCO may arrange interview sessions, if necessary, with potential interested parties submitting the RFI to gain more knowledge and ideas. If an interview is arranged, the Companies that submitted the RFI shall be notified about the date, time and location in due course. The RFI is not a proposal, rather the information and knowledge from the market that MONUSCO would like to consider in the upcoming bidding process. The RFI will be followed by a Request for Expression of Interest (REOI) and a Request for Proposal (RFP) as a part of the main bidding process. Information provided through the RFI shall be kept confidential and will not be shared outside MONUSCO. MONSUCO shall not be responsible for any cost incurred due to preparation and submission of this RFI. The Companies willing to participate in this RFI process and the subsequent bidding process, are strongly encouraged to register in UNGM. Details instructions on how to register can be found at www.ungm.org. SPECIFIC REQUIREMENTS / INFORMATION (IF ANY)

Titre du RFI : Fourniture de services de conseil pour aider dans le développement de stratégies pour la conception et la mise en œuvre d une prestation de service dans la chaîne d'approvisionnement, le centre de service et l'intégration de fonctions au sein de la MONUSCO. Après la signature de l'accord de Lusaka en Juillet 1999, entre la République démocratique du Congo (RDC) et cinq États de la région (Angola, Namibie, Rwanda, Ouganda et Zimbabwe) en Juillet 1999, le Conseil de sécurité a créé la Mission de l'organisation des Nations Unies en République démocratique du Congo (MONUC) par sa résolution 1279 du 30 Novembre 1999, initialement planifier pour l'observation du cessez le feu et le désengagement des forces et assurer la liaison avec toutes les parties à l'accord de cessez-le. Plus tard dans une série de résolutions, le Conseil a élargi le mandat de la MONUC pour la surveillance de la mise en œuvre de l'accord de cessez-et multiples liées à des tâches supplémentaires assignées. Le 1er Juillet 2010, le Conseil de sécurité, par sa résolution 1925, a rebaptisé MONUC la Mission de l'organisation des Nations Unies pour la stabilisation en République démocratique du Congo (MONUSCO) afin de refléter la nouvelle phase atteint dans le pays. La nouvelle mission a été autorisée à utiliser tous les moyens nécessaires pour mener à bien son mandat, concernant, entre autres choses, à la protection des civils, du personnel humanitaire et les défenseurs des droits de l'homme sous la menace imminente de violence physique et de soutenir le gouvernement de la RDC dans ses efforts de stabilisation et les efforts de consolidation de la paix. MONUSCO opère en République démocratique du Congo (RDC) qui a son siège à Kinshasa, RDC. Il a neuf (9) bureaux extérieurs à Goma, Bunia, Bukavu, Uvira, Beni, Kisangani, Kalemie, Lubumbashi et Dungu. Il dispose de six (6) sous-bureaux à Gemena, Kamina, Manono, Butembo, Aru et Mahagi, six (6) Antenne Emplacements à Matadi, Mbandaka, Mbuji-Mayi, Kananga, Kindu et Bandundu. Bureaux de liaison de la MONUSCO se trouvent à Entebbe, en Ouganda et à Kigali, au Rwanda et trois (3) bases logistiques à Entebbe, en Ouganda, Goma, RDC et à Kinshasa, en RDC. En ligne avec le Global Field Support Strategy (GFSS) la Mission de l'organisation de Stabilisation des Nations Unies en République Démocratique du Congo (MONUSCO) souhaite recueillir des informations solicitant une assistance dans l'identification des cabinets de consultants potentiels et obtenir des stratégies spécifiques pour la conception et la mise en œuvre d'un modèle de prestation de services axée sur la chaîne d'approvisionnement, le centre de service et l'intégration des fonctions. Le modèle de prestation de services vise à réorganiser la façon dont les biens et services seront gérés à l'appui des opérations de la MONUSCO afin de mieux répondre aux exigences d'approvisionnement, réduire les déchets, améliorer la convivialité de l'environnement, stimuler l'efficacité et créer de la valeur ajoutée en utilisant les services partagés au siège de la MONUSCO et les bureaux régionaux, de normaliser et rationaliser le soutien de tous les bureaux de la MONUSCO et les économies d'échelle de levier. Le but de cette demande de renseignements (RFI) est d'identifier les sociétés de conseil potentiels qui peuvent fournir des stratégies pour le développement, la conception et la mise en œuvre d'un modèle de prestation de services en se concentrant sur trois (3) domaines à savoir, la chaîne d'approvisionnement, le centre de service et de l'intégration de fonctions. Sur le domaine de la chaîne d'approvisionnement, la MONUSCO faudra des stratégies sur le développement d'une conception de l'entrepôt central et à construire et activer une capacité de stockage central qui servira de point unique de matériau entrée, la surveillance et la direction de la MONUSCO de soutenir l'ensemble de ses activités. Le concept d'entreposage central doit fournir à la mission la gestion du matériel, le stockage et la sécurité, la redistribution à temps, suivi de mouvement, la collecte et la coordination de l'élimination dans la zone de la MONUSCO d'opérations. Pour les centres de service, le consultant doit aider le groupe de travail de la MONUSCO dans le développement de propositions concrètes et viables dans la définition de l'organisation, les fonctions et les relations entre le centre de services central dans le modèle de prestation de services. De plus, où l'efficacité justifie clairement le changement, le consultant développera et proposera des stratégies pour le réalignement et-ou l'intégration de fonctions au sein de la MONUSCO dans des unités différentes, des sections et des piliers. MONUSCO invite maintenant la gestion de projet fournisseur potentiel de services de conseil sur le marché pour acquérir des connaissances sur leur conception, les offres de développement et de mise en œuvre et les approches pour les grandes organisations multiculturelles. En outre, la MONUSCO invite les fournisseurs potentiels de services de conseil en gestion de poser des questions et soulèvent des questions de préoccupation à ce point critique de temps dans la phase de développement de cette exigence. Les fournisseurs de services sont encouragés à fournir autant d'informations que possible tout en maintenant la concision, notamment en proposant plus d'une solution possible à cette exigence de grande envergure. Les informations suivantes doivent faire partie de la DDR: Information sur la société et le contexte Des exemples de conception et l'exécution des projets pour les grandes organisations multiculturelles

Exemples de stratégies dans les domaines de l'entreposage central, les centres de services et le réalignement des fonctions au sein d'une organisation la conception de l'entrepôt et de l'approche de mise en page Autorité, rôles et responsabilités à intégrer les fonctions du «centre de services» Méthodologie sur le réalignement diverses fonctions dans de nouvelles sections / unités Les parties intéressées doivent soumettre la DDR à hassaner@un.org copie à mccarthyp@un.org au plus tard le Décembre, 8 2014. MONUSCO peut organiser des séances d'entrevue, le cas échéant, avec les parties intéressées potentiels de soumettre la DDR à acquérir plus de connaissances et d'idées. Si une entrevue est organisée, les entreprises qui ont présenté la DDR doivent être informés de la date, l'heure et le lieu, le moment venu. Le RFI est pas une proposition plutôt l'information et de la connaissance du marché que la MONUSCO souhaite prendre en compte dans le prochain processus d'appel d'offres. La RFI sera suivie d'une demande d'expression d'intérêt (DEI) et une demande de propositions (DP) dans le cadre du processus d'appel d'offres principal. Les renseignements fournis par la RFI doit être tenu confidentiel et ne sera pas partagée à l'extérieur de la MONUSCO. MONSUCO ne sera pas responsable des frais engagés en raison de la préparation et la soumission de cette demande d'information. Les entreprises désireuses de participer à ce processus de RFI et le processus d'appel d'offres ultérieur, sont fortement encouragés à s enregistrer dans UNGM. Les instructions sur comment s enregistrer se trouve sur le site www.ungm.org. NOTE Information on tendering for the UN Procurement System is available free of charge at the following address: http://www.ungm.org/notices/notices.aspx Only the United Nations Global Marketplace (UNGM) has been authorized to collect a nominal fee from vendors that wish to receive automatically Procurement Notices or Expression Of Interest. Please subscribe to http://www.ungm.org/registration/login.aspx

VEND ORS RESPONSE FORM VENDOR RESPONSE FORM TO: Mr. Robert Sekabembe, Oic-Procurement Section RFI Number: FAX: +39 083 124 5167 or +243818905167 FROM: SUBJECT: Provision of consultancy services to assist in the development of strategies for the design & implementation of a service delivery model in supply chain, service center and integration of functions in MONUSCO To be filled by the Vendor (All fields marked with an * are mandatory) COMPANY INFORMATION UN Vendor ID Number**: UNGM Vendor ID Number*: Company Name *: Company Contact *: Address *: City *: Country *: Telephone Number *: Fax Number *: Email Address: Company Website: We declare that our company fully meets the prerequisites A, B, C, D and E, for eligibility to register with the United Nations as outlined in the paragraph 1 of the RFI INSTRUCTIONS page. Signature: Date: Name and Title:

** If not already registered with UN Procurement Division, please use the following URL to register at United Nations Global Marketplace (UNGM): www.ungm.org. Registration at UNGM is mandatory for responding to this EOI. The following information is available about the registration process.

RFI INSTRUCTIONS 1) Registering as a Vendor with the United Nations Vendors interested in fulfilling the requirement described above must be registered with UN in order to be eligible to participate in any future solicitation. Information on the registration process can be found at http://www.un.org/depts/ptd. Prerequisites for Eligibility In order to be eligible for UN registration, you must declare that: A. Your company (both parent and/or subsidiaries, if applicable) is not on, or associated with a company or individual on The 1267 List website (www.un.org/sc/committees/1267/consolist.shtml) and is not on the IIC Oil for Food List website (www.iic-offp.org). B. Your company (both parent and/or subsidiaries, if applicable) is not currently removed, invalidated or suspended by the UN Headquarters, field missions or other UN organizations (including the World Bank) and is not under investigation by a government or UN Member State. C. You have no outstanding bankruptcy, judgment or pending legal action that could impair operating as a going concern. D. You currently do not employ, or anticipate employing, any person(s) who is or was recently employed by the UN (in accordance with ST/SGB/2006/15, post-employment restrictions (www.un.org/depts/ptd/pdf/conduct_english.pdf). E. Your subsidiaries, agents, intermediaries and principals agree to cooperate with the United Nations Office of Internal Oversight Service during any investigative processes undertaken by them, either before during or after execution of a contract, including providing all required documents, company records, access to employees, officers and staff, as well as financial information. For Registered Vendors: Vendors already registered must ensure that the information and documentation (e.g. financial statements, address, contact name, etc.) provided in connection with their registration are up to date in UNGM. For Vendors Interested in Registration: Vendors not yet registered should apply for registration on the United Nations Global Marketplace (http://www.ungm.org); information on the registration process can be found at http://www.un.org/depts/ptd. Vendors must complete the registration process within 90 days of the date of this REOI. Vendors who have not initiated and completed the formal registration process with the Procurement Division within the 90 day-period will be automatically removed from the vendor roster and will have to start again a new registration for consideration in future EOI and tendering exercises. IMPORTANT NOTICE: Any false, incomplete or defective vendor registration may result in the rejection of the application or cancellation of an already existing registration. 2) RFI Process Vendors interested in responding should forward their information (as requested in the RFI) to the United Nations Procurement Division (UNPD) by the closing date set forth in this RFI. Due to the high volume of communications, UNPD is not in a position to issue confirmation of receipt of RFIs. Please note that no further details of the planned solicitation can be made available to the vendors prior to issuance of the solicitation documents. This RFI is issued subject to the conditions contained in the RFI introductory page on the UNPD Website indicated above.