1 Washers Profile Safety Instructions , 3 Operating Instructions Clothes Care Cycles , 9 Controls , 6 Controls Features Cycle Options Loading and Using the Washer , 14 One Touch Cycles Other Features Washer Features Troubleshooting Tips Consumer Support Consumer Support Warranty As an ENERGY STAR partner, GE has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Owner s Manual WHSB8000 WHSB9000 Write the model and serial numbers here: Model # Serial # You can find them in the upper right corner on the back of your washer. 175D1807P JR
2 Operating Instructions Safety Instructions IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. WARNING! For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life. WATER HEATER SAFETY Under certain conditions hydrogen gas may be produced in a water heater that has not been used for two weeks or more. Hydrogen gas can be explosive under these circumstances. If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by turning on all hot water faucets and allowing them to run for several minutes. Do this before using any electrical appliance which is connected to the hot water system. This simple procedure will allow any built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or appliance during this process. PROPER INSTALLATION This washer must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions sheet, you can receive one by visiting or by calling 800.GE.CARES ( ) in the United States. In Canada, call Install or store where it will not be exposed to temperatures below freezing or exposed to the weather. Remove the colored protective film from the control panel. Properly ground washer to conform with all governing codes and ordinances. Follow details in Installation Instructions. Consumer Support Troubleshooting Tips YOUR LAUNDRY AREA Keep the area underneath and around your appliances free of combustible materials such as lint, paper, rags, chemicals, etc. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on, with or inside this or any other appliance. 2
3 WARNING! Use this appliance only for its intended purpose as described in this Owner s Manual. For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life. WHEN USING THE WASHER Never reach into washer while it is moving. Wait until the machine has completely stopped before opening the lid. Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing different chemicals can produce a toxic gas which may cause death. Do not wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning solvents, kerosene, etc.) which may ignite or explode. Do not add these substances to the wash water. Do not use or place these substances around your washer or dryer during operation. WHEN NOT IN USE Turn off water faucets to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; they should be replaced every 5 years. Before discarding a washer, or removing it from service, remove the washer lid to prevent children from hiding inside. The laundry process can reduce the flame retardancy of fabrics. To avoid such a result, carefully follow the garment manufacturer s wash and care instructions. To minimize the possibility of electric shock, unplug this appliance from the power supply or disconnect the washer at the household distribution panel by removing the fuse or switching off the circuit breaker before attempting any maintenance or cleaning. NOTE: Pressing START or STOP does NOT disconnect the appliance from the power supply. Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug. Do not attempt to repair or replace any part of this appliance unless specifically recommended in this Owner s Manual, or in published userrepair instructions that you understand and have the skills to carry out. Do not tamper with controls. READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY. SAVE THESE INSTRUCTIONS Safety Instructions Operating Instructions Troubleshooting Tips Consumer Support 3
4 Easy ONE TOUCH Cycles. Operating Instructions Safety Instructions Your new washer offers the convenience of starting your wash loads with our easy ONE TOUCH cycles. Make one simple selection, and your LOAD SIZE, SOIL LEVEL, WASH/RINSE TEMPERATURE and WASH/SPIN SPEED are automatically set. Then all you have to do is press START. Add detergent Add diluted fabric softener (on models with a fabric softener dispenser) Add clothes ONE TOUCH Quick Start Guide Select wash cycle Check load size setting Close lid Push START Washer control panel for Model WHSB8000. Consumer Support Troubleshooting Tips You can locate your model number behind the top edge of the control panel. 4
5 ONE TOUCH selections for Model WHSB PRESS... AUTOMATICALLY SELECTS... THEN PRESS... Safety Instructions For heavy to lightly soiled cottons, household linens, work and play clothes. For heavy to lightly soiled cottons, household linens, work and play clothes. For non-colorfast cottons and blends, and items that are labeled cold wash by the fabric manufacturer. Operating Instructions For knits, wrinkle-free and permanent press items. For lingerie and items labeled hand-washable with light soils. Provides periods of agitation and soak during wash and rinse. Troubleshooting Tips For wrinkle-free and permanent press items and knits. Provides agitate/pause cycles to clean your heavily soiled items. Changing the automatic settings. You can change any of the automatic settings simply by pressing the desired pads. Consumer Support 5
6 Easy ONE TOUCH Cycles. Operating Instructions Safety Instructions Your new washer offers the convenience of starting your wash loads with our easy ONE TOUCH cycles. Make one simple selection, and your LOAD SIZE, SOIL LEVEL, WASH/RINSE TEMPERATURE, WASH SPEED and SPIN SPEED are automatically set. Then all you have to do is press START. Add detergent Add diluted fabric softener (on models with a fabric softener dispenser) Add clothes ONE TOUCH Quick Start Guide Select wash cycle Check load size setting Close lid Push START Washer control panel for Model WHSB9000. Consumer Support Troubleshooting Tips You can locate your model number behind the top edge of the control panel. This washer uses an advanced variable speed motor to provide you with superior clothes care and wash cycle flexibility. The use of this motor allows your washer to agitate more slowly than a conventional washer, and to spin at speeds that more closely meet the needs of your clothing. Some wash cycles are pulsed, and will agitate and soak to provide you with better cleaning and less wear on your clothing. Some spin cycles will start slowly and then accelerate, allowing more water to be removed from the clothes with less wrinkling. These functions are a normal part of your new washer, and help to provide you with the most versatile washer ever made by GE. 6
7 ONE TOUCH selections for Model WHSB PRESS... AUTOMATICALLY SELECTS... THEN PRESS... Safety Instructions For heavy to lightly soiled cottons, household linens, work and play clothes. For heavy to lightly soiled cottons, household linens, work and play clothes. For non-colorfast cottons and blends, and items that are labeled cold wash by the fabric manufacturer. Operating Instructions For knits, wrinkle-free and permanent press items. For lingerie and items labeled hand-washable with light soils. Provides periods of agitation and soak during wash and rinse. Troubleshooting Tips For lightly soiled items that are needed in a hurry. Cycle time is approximately 15 minutes, depending on your household water pressure. Changing the automatic settings. You can change any of the automatic settings simply by pressing the desired pads. The wash/rinse temperature can be changed by pressing TEMP WASH/RINSE. Consumer Support 7
8 About Clothes Care Cycles. Operating Instructions Safety Instructions Appearance may vary. QUICK RINSE STAIN WASH (on some models) For heavily soiled or stained items. Adds an extra agitation and soak at the beginning of the wash cycle. PRESOAK To presoak a load and go straight into a wash cycle: Select your wash cycle, press the PRESOAK pad, then press the START pad. Starts with three minutes of agitation, then 12 minutes of soaking, followed by the selected wash cycle. Uses the speed and water temperature of your selected wash cycle. To presoak a load without going straight into a wash cycle: Press the PRESOAK pad. The washer will fill. You may change the automatic settings if desired. Three minutes of agitation is followed by up to 24 hours of soaking. To soak less than 24 hours, press the DRAIN & SPIN pad or choose a wash cycle. QUICK RINSE (on some models) Use this feature to quickly rinse chlorine, perspiration, stains, etc. out of clothes. The washer fills with water, agitates for three minutes, drains and spins. You may change the automatic settings if desired. Consumer Support Troubleshooting Tips HANG DRY (on some models) If you air dry your clothes without the aid of a dryer, you may find that the slower final spin speed of the Hang Dry setting produces fewer wrinkles in your clothing. This may significantly reduce your ironing chore. 8
9 DRAIN & SPIN CUSTOM CUSTOM 1 2 PRESS 3 SEC TO STORE DRAIN & SPIN DRAIN & SPIN any cycle at any time. CUSTOM 1 and CUSTOM 2 (on some models) Set up your favorite combination of settings and save them here for one-touch recall. These custom settings cannot be set while a cycle is in progress. To store a custom combination of settings: 1. Select a ONE TOUCH setting. 2. Change LOAD SIZE, SOIL LEVEL, TEMPERATURE, WASH SPEED or SPIN SPEED to fit your needs. 3. Select any OPTIONS you want. 4. Press and hold the CUSTOM 1 or CUSTOM 2 pad until the washer beeps to store your selection. To recall your stored combination: Press the CUSTOM 1 or CUSTOM 2 pad, then press START. NOTE: DELAY 1-8 HRS. cannot be used in CUSTOM 1 and CUSTOM 2 settings. To reprogram the custom settings: Repeat steps 1 4 above. Safety Instructions Operating Instructions Troubleshooting Tips Consumer Support 9
10 About controls features. Operating Instructions Safety Instructions EST. TIME REMAINING START After you have selected a new cycle, press once to start the cycle. Press twice to select the last cycle used and start the washer. If the washer is running, press once to interrupt the cycle; press again to continue the cycle. STOP This pad should not be used to interrupt or pause a cycle. Pressing this pad will cancel the current settings and the settings will be lost. Estimated Time Remaining Displays the approximate time remaining until the end of the cycle. If the estimated time remaining is more than 60 minutes, 1H will flash in the display, followed by the additional remaining minutes. When the time remaining is less than 60 minutes, the timer will count down. Cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The smart timer learns the amount of time it takes to fill your washer and adjusts the total time accordingly. NOTE: If PRESOAK is selected and a follow up wash cycle is not chosen, two dashes will come up in the display. Consumer Support Troubleshooting Tips Spot Spray Provides a short spray of water to allow you to dampen clothing when you pretreat stains. Open the washer lid. Press the SPOT SPRAY button. (You will see a short stream of water.) Dampen your soiled garment with the SPOT SPRAY option and rub your favorite pretreatment product into soiled area. NOTE: The SPOT SPRAY option will not work if the washer lid is down the washer tub is filling the water has already reached the level you selected. BLEACH SIGNAL (on some models) The Bleach Signal is a reminder signal that can be turned on to remind you to add bleach at the proper time in the wash cycle. Adding detergent and bleach at the same time reduces the effectiveness of both the enzymes in the detergent and the chlorine in the bleach. By adding bleach later in the wash cycle, you allow the detergent s enzymes to remove dirt and stains first, and then provide a more effective dose of liquid bleach to whiten and sanitize your clothes. 10
11 About cycle options. Appearance may vary. SIGNAL Alerts you when the cycle is complete. On some models, press SIGNAL to turn the beeper on or off. On some models, press SIGNAL to select low or high volume, or to turn the beeper off. 2ND RINSE Adds a second rinse to any cycle. Safety Instructions EXTEND SPIN Extends the last spin of a wash cycle. This will extract more water from your clothes. Clothes will be drier when you use this option. DELAY 1-8 HOURS (on some models) Use to delay the start of your washer for 1 to 8 hours. First choose your wash cycle and any options. Then press this pad for the number of hours you want to delay the cycle. Press the START pad to start the countdown. The countdown time will be shown in the Est. Time Remaining display. Operating Instructions About other features. Cycle Status Indicator Lights The cycle status indicator lights display what part of the cycle the washer is in. PerfecTemp Plus PerfecTemp Plus senses the incoming water temperature and adjusts the temperature of the fill water. The lid must be closed for PerfecTemp Plus to work. If your water is too cold, detergent will not dissolve effectively and clothes may not get clean. If the water is too hot, fabrics could be damaged. PerfecTemp Plus adjusts these water temperature extremes for better washing performance. You may hear the water valves turning off and on while the water temperature is being adjusted. This is normal. Some models have an indicator light that tells you when PerfecTemp Plus is active. Auto Balance (on some models) The Auto Balance feature senses the wash load distribution for an even spin. Models with Auto Balance have an indicator light that tells you when the feature is active. Troubleshooting Tips Consumer Support 11
12 About washer features. Operating Instructions Safety Instructions Liquid Bleach Dispenser The dispenser dilutes liquid chlorine bleach before it reaches into your wash load. Check clothing care labels for special instructions. Measure liquid bleach carefully, following instructions on the bottle Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket. Do not pour powdered bleach into bleach dispenser. Before starting the washer, pour measured amount of bleach directly into bleach dispenser. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent. Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death. The Agitator Cap or Fabric Softener Dispenser The agitator cap fits into the top of the agitator. If it accidentally comes off, simply put it back on. The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle. 3 Add water to dispenser until it reaches the maximum fill line. Consumer Support Troubleshooting Tips Separate for cleaning. 12 Do not stop the washer during the first spin. This will cause the dispenser to empty too soon. To use, follow these steps: Make sure dispenser is securely 1 attached to agitator. Use only liquid fabric softener. 2 Pour into dispenser, using amount recommended on package. Never pour fabric softener directly on clothes. It may stain them. Cleaning the Fabric Softener Dispenser Do not pour anything into the agitator if the agitator cap or dispenser is removed. Remove the dispenser from the top of the agitator. Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of the cup with your fingers. Dispenser cup will pop free from the cover. To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution: 1 US gallon (3.8 liters) warm water 1/4 cup (60 ml) heavy duty liquid detergent 1 cup (240 ml) bleach If necessary, loosen build-up with a clean, soft cloth after soaking. Do not use a stiff brush; you may roughen the surface of the dispenser. Rinse and reassemble dispenser. Place dispenser back on the agitator.
13 Loading and using the washer. Always follow fabric manufacturer s care label when laundering. Sorting Wash Loads Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates), and whether the fabric produces lint (terry cloth, chenille), or collects lint (velveteen, corduroy). Proper Use of Detergent Safety Instructions Using too much detergent is a common cause of laundry problems. Today s detergents are formulated to be effective without highly visible sudsing. Be sure to carefully read and follow manufacturer s recommendations for how much detergent to use in your wash. Loading the Washer Load dry items loosely, no higher than the top row of holes in the washer basket. When loading wet items make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, lift the lid and submerge additional items next to the agitator. You can use less detergent if you have soft water, a smaller load or a lightly soiled load. Do not wrap long items like sheets or pants around the agitator. Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.). Agitation will not start with the lid up. Operating Instructions Troubleshooting Tips Consumer Support 13
14 Loading and using the washer. Always follow fabric manufacturer s care label when laundering. Operating Instructions Safety Instructions Consumer Support Troubleshooting Tips Care and Cleaning of the Washer Wash Basket: Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent, then rinse. (Do not use harsh or gritty cleaners.) Fill Hoses: Hoses connecting washer to faucet should be replaced every 5 years. Lint Filter: The lint filter is located under the agitator. It is self-cleaning and requires no maintenance. Exterior: Immediately wipe off any spills. Wipe with damp cloth. Try not to hit surface with sharp objects. Fabric Care Labels Below are fabric care label symbols that affect the clothing you will be laundering. WASH LABELS Machine wash cycle Normal Permanent Press/ wrinkle resistant Water temperature DRY LABELS Tumble dry Heat setting Special instructions BLEACH LABELS Bleach symbols Hot (50 C/120 F) Gentle/ delicate Warm (40 C/105 F) Dry Normal Permanent Press/ wrinkle resistant Hand wash Gentle/ delicate High Medium Low No heat/air Any bleach (when needed) Line dry/ hang to dry Only non-chlorine bleach (when needed) Cold/cool (30 C/85 F) Do not wash Do not tumble dry Do not wring Do not dry (used with do not wash) Drip dry Dry flat In the shade Do not bleach Moving and Storage: Ask the service technician to remove water from drain pump and hoses. See the Installation Instructions packed with product for information on how to reinstall the shipping rod to keep the tub stationary when moving the washer. For more information in the United States, visit or call 800.GE.CARES ( ). In Canada, write to Manager, Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3. Do not store the washer where it will be exposed to the weather. Long Vacations: Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing. 14
15 Before you call for service Troubleshooting Tips Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service. PERFECTEMP PLUS Possible Causes What To Do PerfecTemp Plus wash temperature is incorrect The washer is in a cold rinse cycle This is normal. The PerfecTemp Plus feature is designed not to activate during a cold rinse cycle to improve the energy efficiency of your washer. (Review PerfecTemp All the water in the household Wait until the water in the water heater is heated to the Plus in the About washer water heater has been used correct temperature. features section) Safety Instructions PERFORMANCE Possible Causes What To Do Clothes too wet Incorrect spin speed Make sure the spin cycle selected matches the load you selected are washing. Some fabrics will feel wetter when rinsed with cold water. Colored spots Incorrect use of fabric Check fabric softener package for instructions and follow softener directions for using dispenser. Dye transfer Pretreat stain and rewash. Sort whites or lightly colored items from dark colors. Grayed or yellowed Not enough detergent Use more detergent (especially with larger loads). clothes Be sure to follow detergent manufacturer s directions. Hard water Water is not hot enough Washer is overloaded Detergent is not dissolving Dye transfer Use a water conditioner like Calgon brand or install a water softener. Make sure water heater is delivering water at 120 F 140 F (48 C 60 C). Select load size to match clothes load. Add detergent as wash basket fills with water before you load clothes. Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. Lint or residue on Clothes are air or line dried If you do not dry your clothes with a clothes dryer, your clothes clothes may retain more lint. Incorrect sorting Washing too long Detergent not dissolving Overloading Incorrect use of fabric softener Separate lint producers from lint collectors. Wash small loads for a shorter time than larger loads. Add detergent as wash basket fills with water, before you load clothes. Try a liquid detergent. Use warmer water temperature. Load clothes no higher than the top row of holes in the washer tub. Make sure load size selected matches clothes load size. Check fabric softener package for instructions and follow directions for using dispenser. Operating Instructions Troubleshooting Tips Consumer Support 15
16 Operating Instructions Safety Instructions Before you call for service PERFORMANCE (cont.) Possible Causes What To Do Pilling Result of normal wear on While this is not caused by the washer, you can slow the poly-cotton blends and pilling process by washing garments inside out. fuzzy fabrics Snags, holes, tears, rips Pins, snaps, hooks, sharp Fasten snaps, hooks, buttons and zippers. or excessive wear buttons, belt buckles, zippers and sharp objects Remove loose items like pins, objects in pockets and sharp buttons. left in pockets Turn knits (which snag easily) inside out. Undiluted chlorine bleach Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Chemicals like hair bleach Rinse items that may have chemicals on them before or dye, permanent wave washing. solution Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items (like blouses). Overloading or incorrect water level Incorrect wash and dry cycles Repeated washing in water that is too hot Try a fabric softener. Load your washer so clothes have enough room to move freely. Match Cycle selection to the type of fabric you are washing (especially for easy care loads). Wash in warm or cold water. Consumer Support Troubleshooting Tips OPERATION Possible Causes What To Do Washer pauses in cycle The HAND WASH or CASUALS This is normal. The washer alternates between agitate cycle was chosen and soak during the HAND WASH and CASUALS cycles to get your clothes cleaner with less wear. Washer won t operate Washer is unplugged Make sure cord is plugged securely into a working outlet. Water supply is turned off Controls are not set properly Lid is open safety feature prevents agitation and spinning when lid is up Circuit breaker/fuse is tripped/blown Electronics need to be reset START was not pressed Extremely low water pressure Turn both hot and cold faucets fully on. Check controls. Close lid and reset cycle, to the beginning if necessary. Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet. Unplug washer, wait 2 minutes, plug back in, and press START. Press START. Press START again. 16
17 WATER Possible Causes What To Do Too many suds Type of detergent Switch to a lower sudsing detergent brand and follow instructions on package. Very soft water Too much detergent Try less detergent. Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. Water leaks Fill hoses or drain hose is Make sure hose connections are tight at faucets improperly connected and at washer. Make sure end of drain hose is properly connected to washer and correctly inserted in and secured to drain facility. Household drain may Check household plumbing. You may need to call a be clogged plumber. Constant water pressure Tighten hoses at the faucets and turn the water off after to the fill hoses at the each use. water source Check condition of the fill hoses; they should be replaced every 5 years. Using too much detergent Use less detergent. Use less soap if you have soft water, in washer a smaller load or a lightly soiled load. Water temperature Control is not set properly Check water temperature control and adjust. is incorrect Water supply is turned off Turn both hot and cold faucets fully on and make sure or improperly connected hoses are connected to correct faucets. Water valve screens are stopped up House water heater is not set properly PerfecTemp Plus feature was not activated Water pumped out Lid lifted or cycle was put in Reset cycle. before cycle is pause for over 24 hours complete Turn off the water source and disconnect water fill hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on. Make sure house water heater is delivering water at 120 F 140 F (48 C 60 C). The lid must be closed for PerfecTemp Plus to work. Water won t drain Drain hose is kinked or Straighten drain hose and make sure washer is not sitting improperly connected on it. Top of drain outlet should be less than 8 ft (2.5 m) above floor. Water spraying during Washer in spin cycle Spray rinse during a spin cycle is normal. spin cycle Washer did not fill Extremely low water pressure Press the START button again. to chosen level (PerfecTemp Plus Inlet hoses are kinked Straighten hoses. and START lights are flashing) Water valve screens are stopped up Turn off the water source and disconnect water fill hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on. Water fills and drains Drain stand pipe is too low Drain stand pipe must be above 30 (76.2 cm). at the same time 17 Safety Instructions Operating Instructions Troubleshooting Tips Consumer Support
18 Operating Instructions Safety Instructions Before you call for service NOISE Possible Causes What To Do Washer is noisy Washer is uneven To level the front of the washer, adjust the front leveling legs by rotating the individual leg in the proper direction for up or down. To level back of washer, lift back of machine 4 (11 cm) and set down. Washer load is unbalanced Shipping rod is still assembled in unit Washer is sitting too close to wall (causes knocking during cycle) PerfecTemp Plus feature is being used OTHER Possible Causes What To Do Press START to pause the washer, open the lid and redistribute the load evenly. Close the lid and press START again. To remove shipping rod from washer, pull yellow tag and attached rod from the bottom right hand side of washer. Pull washer away from the wall; about 4 (11 cm) is needed. This is normal. PerfecTemp Plus turns water valves off and on to adjust water temperature. Labels on the exterior Occasionally the adhesive Use a hair dryer set at the lowest heat setting, directing of the washer will not used on the labels does the air at the label for a short amount of time. This will peel off cleanly not release cleanly release the adhesive easily, without damaging the surface of the washer. Consumer Support Troubleshooting Tips 18
19 GE Washer Warranty. For The Period Of: One Year From the date of the original purchase Two Years From the date of the original purchase Five Years From the date of the original purchase Ten Years From the date of the original purchase Lifetime From the date of the original purchase All warranty service provided by our Factory Service Centers, or an authorized Customer Care technician. To schedule service, on-line, 24 hours a day, visit us at or call 800.GE.CARES ( ) in the United States. In Canada, call We Will Replace: Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty. Any part of the washer which fails due to a defect in materials or workmanship. During this full one-year warranty, GE will also provide, free of charge, all labor and related service costs to replace the defective part. Any part of the washer which fails due to a defect in materials or workmanship. During this additional one-year limited warranty, you will be responsible for any labor or related service costs. The suspension rod and spring assembly, and main electronic control board, if any of these parts should fail due to a defect in materials or workmanship. GE will also replace the washer lid or cover, if they should rust under operating conditions. During this additional four-year limited warranty, you will be responsible for any labor or related service costs. The transmission and outer washer tub, if any of these parts should fail due to a defect in materials or workmanship. During this additional nine-year limited warranty, you will be responsible for any labor or related service costs. The washer basket, if it should fail due to a defect in materials or workmanship. During this lifetime limited warranty, you will be responsible for any labor or related service costs. Safety Instructions Operating Instructions What Is Not Covered (for customers in the United States): Service trips to your home to teach you how to use the product. Improper installation. Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially. Replacement of house fuses or resetting of circuit breakers. Damage to the product caused by accident, fire, floods or acts of God. Incidental or consequential damage caused by possible defects with this appliance. This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state s Attorney General. Warrantor: General Electric Company. Louisville, KY Troubleshooting Tips What Is Not Covered (for customers in Canada): Service trips to your home to teach you how to use the product. Damage to finish not reported within 48 hours following delivery of the appliance. Improper installation. If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, exhausting and other connecting facilities. Replacement of house fuses or resetting of circuit breakers. Failure of the product if it is misused, or used for other than the intended purpose or used commercially. Damage to product caused by accident, fire, floods or acts of God. WARRANTOR IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES. Consumer Support Warrantor: CAMCO INC. 19
20 Consumer Support. GE Appliances Website In the U.S.: Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! For greater convenience and faster service, you can now download Owner s Manuals, order parts, catalogs, or even schedule service on-line. You can also Ask Our Team of Experts your questions, and so much more... In Canada: Schedule Service In the U.S.: Expert GE repair service is only one step away from your door. Get on-line and schedule your service at your convenience 24 hours any day of the year! Or call 800.GE.CARES ( ) during normal business hours. In Canada, call Real Life Design Studio In the U.S.: GE supports the Universal Design concept products, services and environments that can be used by people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and mental abilities and impairments. For details of GE s Universal Design applications, including kitchen design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call 800.TDD.GEAC ( ). In Canada, contact: Manager, Consumer Relations, Camco, Inc. Suite 310, 1 Factory Lane Moncton, N.B. E1C 9M3 Extended Warranties In the U.S.: Purchase a GE extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime, or call during normal business hours. GE Consumer Home Services will still be there after your warranty expires. In Canada, call Parts and Accessories In the U.S.: Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or by phone at during normal business hours. Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. Customers in Canada should consult the yellow pages for the nearest Camco service center, or call Contact Us In the U.S.: If you are not satisfied with the service you receive from GE, contact us on our Website with all the details including your phone number, or write to: General Manager, Customer Relations GE Appliances, Appliance Park Louisville, KY In Canada: or write to: Director, Consumer Relations, Camco, Inc. Suite 310, 1 Factory Lane Moncton, N.B. E1C 9M3 Register Your Appliance In the U.S.: Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In Canada: 20 Printed in the United States
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