SAVE THESE INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS. H o m e De p o t STRONG SPAS OWNERS MANUAL ENGLISH

Transcription

1 ENGLISH STRONG SPAS OWNERS MANUAL H o m e De p o t ACRYLIC SPAS To be covered under the Strong Spas Warranty you must register your product within 30 calendar days of delivery. SAVE THESE INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS STRONG-9 P.O. BOX 108, ROUTE 11 NORTHUMBERLAND, PA

2 CONTENTS Introduction / Knowing Your Spa... 3 Safety Instructions... 4 Installation Instructions... 5 Filling Your Spa, Removing the Filter... 6 Wiring Diagram...8 Control Panel Identification (1-pump spas) Unlocking Modes Control Panel Identification (2-pump spas) Removing an Airlock Control Pack Codes (1-pump spas)...14 Control Pack Codes (2-pump spas) Spa Water Quality Maintenance Surface and Pillow Care and Cleaning...19 Winterizing Your Spa Spa Controls, Jet Types Troubleshooting Frequently Asked Questions...24 Credit/Return Policy...25 Warranty...26 Registration...27 Warnings...Back Cover 2

3 Congratulations on your purchase of a Strong Spa! Congratulations on your purchase of a Strong spa. With proper care, operation and maintenance, your spa will provide your family many years of comfort and pleasure. Please take time to read all the instructions before you install or operate your Strong Spa. This manual explains safety precautions, installation instructions, operating directions and maintenance procedures. If you have any questions after reading this manual, please call Strong Pools & Spas service representative at Please read and understand all safety instructions, operating instructions and all warnings and cautions before adding water or attaching electrical power. Knowing your spa Get to know these few simple parts of your spa before calling tech support with a problem. This will help us help you solve problems faster. or 3

4 IMPORTANT SAFETY INSTRUCTIONS Warning: Children should not use spas or hot tubs without adult supervision. Avertissement: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance Warning: Do not use spas or hot tubs unless all suction guards are installed to prevent body and hair entrapment. Avertissement: Pour éviter que les cheveux ou une partie du corps puissent étre aspirés, ne pas utiliser une cuve de relaxation si les grilles de prise d aspiration ne sont pas poutes en place. Warning: People using medications and/or having an adverse medical history should consult a physician before using spa or hot tub. Avertissement: Les personnes qui prennet des medicaments ou ont des problemes de sante devraient consulter un medicin avant d utiliser une cuve de relaxation. Warning: People with infectious diseases should not use a spa or hot tub. Avertissement: les personnes atteintes de maladies infectieuses ne devraient pas utiliser une cuve de relaxation. Warning: To avoid injury, exercise care when entering or exiting the spa or hot tub. Avertissement: Pour éviter des blessures, user de prudence en entrant dans une cuve de relaxation en sortant. Warning: Do not use drugs or alcohol before or during the use of a spa or hot tub, to avoid unconsciousness and possible drowning. Avertissement: Pour éviter l évanouissement et la noyade éventuelle, ne prendre ni drogue ni alcool avant d utiliser une cuve de relaxation ni quand on s y trouve. Warning: Pregnant or possibly pregnant women should consult a physician before using a spa or hot tub. Avertissement: Les femmes enceintes, que leur grossesse soit confirmée ou non, devraient consulter un médecin avant d utiliser une. Warning: Water temperature in excess of 38 C may be injurious to your health Avertissement: Il peut etre dangereux pour la sante de se plonger dans de l eau a plus de 38 C. Warning: Before entering the spa or hot tub, measure the water temperature with an accurate thermometer. Avertissement: Avant d utiliser une cuve de relaxation mesurer la température de l eau á l aide d un thermométre précis. Warning: Do not use a spa or hot tub immediately folowing strenuous exercise. Avertissement: Ne pas utiliser une cuve de relaxation immédiatement aprés un exercise fatigant. Warning: Prolonged immersion in a spa or hot tub may be injurious to your health. Avertissement: L utilisation prolongee d une cuve de relaxation peut etre dangereuse pour la sante. Warning: Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.5 meters of spa or hot tub. Avertissement: Ne pas placer d appareil électrique (luminaire, téléphone, radio, téléviseur, etc.) á moins de 1.5 meters de cette cuve de relaxation. Caution: Maintain water chemistry in accordance with the manufacturer s instructions. Attention: La teneur de l eau en matiéres dissoutes doit étre conforme aux directives du fabricant. HYPERTHERMIA Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 37 C. The symptoms of hyperthermia include: 1) Unawareness of impending hazard; 2) Failure to perceive heat; 3) Failure to recognize the need to exit the spa or hot tub; 4) Physical inability to exit the spa or hot tub; 5) Fetal damage in pregnant women; and 6) Unconsciousness and resulting in the danger of drowning. Effets de l'hyperthermie: 1) Non-reconnaissance du danger. 2) Insensibilité à la chaleur. 3) Ne pas se rendre compte qu'il faut sortir du spa. 4) Impossibilité physique de sortir du spa. 5) Risques pour le fétus chez les femmes enceintes. 6) Perte de connaissance pouvant entraîner la noyade. Warning: The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot tubs or spas. Avertissement: La consommation d alcool ou de drogue augmente considerablement. 4 CHILDREN SHOULD BE SUPERVISED IN OR NEAR THE SPA AT ALL TIMES

5 INSTALLATION INSTRUCTIONS Spa Location: Improper installation may result in equipment damage and will void the warranty. Your spa must be placed on a solid, flat, level surface. The space you choose to install your spa is a very important decision, you should consider all of the listed suggestions. Check your local code office for understanding of building, fencing, gates, electrical, plumbing and enclosure required codes. A location should be selected to compliment your lifestyle, the view from your house and the ability to supervise the spa. Position the spa in relation to the surroundings of trees, sunlight exposure, wind, bathroom location, landscaping and evening lighting. A spa filled with water is very heavy, if the spa is placed on flooring or decking, be sure the structure is strong enough to support the weight. The necessary support should be at least 75 pounds per square foot. Install your spa, in a way that will allow easy access to the equipment door. Storage area for maintenance equipment and chemicals (storing chemicals inside your spa cabinet will void the warranty). Indoor Considerations: The interior of your home where the spa is located must be able to withstand high humidity. The spa chemicals may have some corrosive effect. Floor drain is needed to carry off splashed water from the spa. It is strongly advised NOT to locate a spa on second story location that may be above finished living space. 5

6 FILLING YOUR SPA WITH WATER THROUGH THE FILTER CHAMBER Spa unions may loosen during shipping. Prior to spa operation, make sure plumbing fittings on pump & control pack are tight. There are FOUR unions that may require hand tightening prior to operation of your spa; SIX unions if your spa has 2 pumps. When filling the spa with water, keep observing these fittings for any slight water drips. If a drip is observed, just hand tighten until dripping ceases. Make sure all gate valves are in the UP position (and white plastic clips are inserted), also make sure all pump & heater unions and black drain cap are tight. Be sure to check that blue ball valve on drain is turned to the off position (counter-clockwise) with cap installed. 6

7 FILLING YOUR SPA THROUGH THE FILTER CHAMBER (cont.) Remove filter as shown below. Then place the hose into the filter hole as shown. This will ensure that air bubbles are removed from the lines while you fill the system. It is important that you fill your spa with water to the proper level. The water level must be between 1-2 above the highest jet, not counting rollover neck/shoulder jets. REMOVING AND/OR REPLACING THE FILTER FIGURE 1 FIGURE 2 FIGURE 3 FIGURE 4 To remove the filter in your spa you must first reach into the filter chamber, then turn the weir counterclockwise until you hear the cover unlock (FIGURE 1). Lift out the weir (FIGURE 2) and remove the filter basket (FIGURE 3). Then lift out the filter (FIGURE 4). Reverse the order to replace with a new filter. 7

8 ELECTRICAL - WIRING DIAGRAM It is recommended that a licensed electrician install the power to your spa, in accordance with the National Electric Code and/or any local electrical codes in effect at the time of installation. Power supply installation must include a properly rated GFCI circuit breaker. The circuit must be dedicated and should not be shared with any other appliances. It should be labeled and easily accessible to users. The power supply must be hard wired into the power pack. A hole may be drilled through the resin cabinet near the electrical pack to accommodate wiring. Foam insulation may be sprayed around the hole to fill any gaps between the cabinet and the wiring. 220V THREE WIRE & GROUND N L1 L2 GRND THESE WIRES GO TO THE PC BOARD CONTROL CIRCUIT Your wiring should look like this. If wiring appears differently, DO NOT power your spa and contact our tech support for assistance. 8

9 ELECTRICAL - WIRING DIAGRAM 1 Pump Spa 220 Volt Wiring Diagram House Breaker Box OFF OFF OFF OFF OFF ON ON ON ON ON RED (HOT) BLACK (HOT) Spa peak electrical demands: RECOMMENDED 2-pump spas (220V) 37 amps 1-pump 40 AMP GFI spas Rated (220V) Breaker 30 amps 8 Guage, 4 wire GRN WHT ON BOTTOM VIEW OF G.F.C.I. (SQUARE D) G.F.C.I. Breaker Box OFF Front View of G.F.C.I. (Square D) ON RED (HOT) FROM SPA BLK (HOT) FROM SPA OFF WHT GRN (GROUND) WHT (NEUTRAL) RED (HOT) BLK (HOT) BLK (HOT) LOAD OUT (BLK) LOAD OUT (RED) RED (HOT) WHT WHT GRN (GROUND) GRN (GROUND) WHT FROM SPA Neutral Hot Hot Ground USE COPPER 240V WIRE MIN 8 AWG 40A 60Hz SPA CIRCUIT BOARD 220V THREE WIRE & GROUND N L1 L2 GRND THESE WIRES GO TO THE PC BOARD CONTROL CIRCUIT ILLUSTRATIONS COURTESY OF BALBOA INSTRUMENTS 9

10 CONTROL PANEL IDENTIFICATION (1-pump spas) System Settings When your spa is first actuated, it will go into Priming mode, indicated by Pr. The Priming mode will last for less than 5 minutes (press Warm or Cool to skip Priming Mode) and then the spa will begin to take temperature readings, followed by the heater test cycle. After completed, the heater will turn on, heat the spa and maintain the water temperature in the Standard mode. The start-up temperature is set at 100 F/37 C. The last measured temperature is constantly displayed on the LCD. Note that the last measured spa temperature displayed is current only when the pump has been running for at least 2 minutes. To display the set temperature, press the Warm or Cool pad once. To change the set temperature, press the pad a second time before the LCD stops flashing. Each press of the Warm or Cool pad will continue to either raise or lower the set temperature. After three seconds, the LCD will stop flashing and display the current spa temperature. Jets Touch the Jets button once to turn the pump on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours, and the high speed will automatically turn off after 15 minutes. Light Press the Light button to turn the light on and off. If left on, the light automatically turns off after 4 hours. Preset Filter Cycles The first filter cycle begins 6 minutes after the spa is energized. The second filter cycle begins 12 hours later. Filter duration is programmable for 1-8 per 12 hours or for continuous filtration. The default filter time is 2 hours. Example 1: In a 12 hour period (1 cycle), a setting of F1 means 1 hour of filtration on, 11 hours of filtration off. Example 2: In a 12 hour period (1 cycle), a setting of F4 means 4 hours of filtration on, 8 hours of filtration off. You may choose F1, F2, F4, F6, or F8. To program, press Warm then Jets. Press Warm to adjust. Press Jets to exit programming. During the filter cycle, the low speed on the pump never turns off until filter cycle is completed, and in Economy and Sleep Mode, heating only occurs during the filter cycle. Freeze Protection If the temperature sensors detect a drop to below 44 F/6.7 C within the heater, the pumps will automatically activate to provide freeze protection. The equipment stays on until 4 minutes after the sensors detect that the spa temperature has risen to 45 F/7.2 C or higher. 10

11 MODE (optional) All one pump spas are factory locked in STANDARD MODE. Mode is changed by pressing the Warm or Cool button, then pressing the Light button. Standard Mode is programmed to maintain the desired temperature. Note that the last measured spa temperature displayed is current only when the pump has been running for at least 2 minutes. ST will be displayed momentarily when you switch into Standard Mode. This is the best mode to use during COLD weather. Economy Mode heats the spa to the set temperature only during filter cycles or if the temperature falls to 20 degrees below set temperature. EC will display solid when temperature is not current, and will alternate with temperature when temperature is current. This is the best mode to use during WARM weather. Sleep Mode also heats the spa to the set temperature only during filtration cycles. SL will display solid when temperature is not current, and will alternate with temperature when temperature is current, but only within 20 degrees of your set temperature. If you would like to use Economy or Sleep Mode you must flip dip switch #7 to the OFF position. SEE FIGURE 5 BELOW. Note: in all modes, the spa will turn on 1 minute each hour for a temperature reading. (Figure 5) PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO INSTALL ANY ELECTRICAL COMPONENTS TO YOUR SPA. 11

12 CONTROL PANEL IDENTIFICATION (2-pump spas) System Settings When your spa is first actuated, it will go into Priming mode, indicated by Pr. The Priming mode will last for less than 5 minutes (press Warm or Cool to skip Priming Mode) and then the spa will begin to take temperature readings, followed by the heater test cycle. After completed, the heater will turn on, heat the spa and maintain the water temperature in the Standard mode. The start-up temperature is set at 100 F/37 C. The last measured temperature is constantly displayed on the LCD. Note that the last measured spa temperature displayed is current only when the pump has been running for at least 2 minutes. To display the set temperature, press the Warm or Cool pad once. To change the set temperature, press the pad a second time before the LCD stops flashing. Each press of the Warm or Cool pad will continue to either raise or lower the set temperature. After three seconds, the LCD will stop flashing and display the current spa temperature. Jets 1 Touch the Jets 1 button once to turn pump 1 on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours; the high speed will automatically turn off after 15 minutes. Jets 2 Touch the Jets 2 button once to turn pump 2 on or off and to shift between low and high speeds. If left running, pump 2 will automatically turn off after 15 minutes. Light Press the Light button to turn the light on and off. If left on, the light automatically turns off after 4 hours. Mode Mode is changed by pressing the Warm or Cool button, then pressing the Mode button. Standard Mode is programmed to maintain the desired temperature. Note that the last measured spa temperature displayed is current only when the circulation pump has been running for at least 2 minutes. STD will be displayed momentarily when you switch into Standard Mode. This is the best mode to use during COLD weather. Economy Mode heats the spa to the set temperature only during filter cycles or if the temperature falls to 20 degrees below set temperature. ECL will display solid when temperature is not current, and will alternate with temperature when temperature is current. This is the best mode to use during WARM weather. Sleep Mode heats the spa to the set temperature only during filtration cycles. SLP will display solid when temperature is not cur rent, and will alternate with temperature when temperature is current and will only heat to within 20 degrees of set temperature. Option The Option button is not used in any of our spas. Preset Filter Cycles The first filter cycle begins 6 minutes after the spa is energized. The second filter cycle begins 12 hours later. Filter duration is programmable for 2, 4, 6, 8 hours or for continuous filtration (indicated by Filc ). The default filter time is 2 hours. Example 1: In a 12 hour period (1 cycle), a setting of F2 means 2 hours of filtration on, 10 hours of filtration off. Example 2: In a 12 hour period (1 cycle), a setting of F4 means 4 hours of filtration on, 8 hours of filtration off. You may choose F2, F4, F6, or F8. Freeze Protection If the temperature sensors detect a drop to below 44 F/6.7 C within the heater, the pumps will automatically activate to provide freeze protection. The equipment stays on until 4 minutes after the sensors detect that the spa temperature has risen to 45 F/7.2 C or higher. 12

13 REMOVING AN AIR LOCK NOTE: See Union Adjustment Information before operating spa. Before starting up your spa, make sure you have read and understand all of the previous instructions. Make sure the spa has been installed correctly, including the electrical wiring connections as specified. Spa s water is at the correct level Ensure all gate valves are opened with clip installed. See page 6. The circuit breaker on the control panel has automatic functions that operate upon start up and normal operation to protect the system. Upon power up, PR will appear for 2 minutes while system is in purge mode and then normal operation will resume. Approximately six minutes after the system has been powered up the first filtration cycle will begin to operate. Any time after the start up, you will be able to change the filter cycle and reset your temperature set point. Upon startup, the pump may sound sluggish and the flow from the jets will be minimal, this indicates you have an air lock in the pump. To release the air from the pump, simply open the highest union (or upper union) to release the air trapped in the water lines, or gently, using a 17mm or 18mm wrench (varies on pump size) slowly loosen the black plastic hex head bolt in front of pump. You will hear air being pushed out the union or bolt, once the air stops and water starts to come out, the pump will pick up speed and the jets flow will increase. Carefully tighten the union or bolt until the water does not leak from the union or bolt. Be careful not to overtighten the black hex head bolt this may cause the bolt to strip or you may pinch the gasket. Strong recommends that you loosen the upper union to relieve the air from the lines since this method lessens the chance of stripping the hex bolts. 13

14 CONTROL PACK CODES (1-pump spas) ST STANDARD MODE EC ECONOMY MODE SL SLEEP MODE Problem: No message on display. Power has been cut off to spa. Solution: The control panel will be disabled until power returns. Or.3 amp fuse is blown and needs to be replaced. Problem: Temperature unknown. Solution: After the pump has been running for 2 minutes, the temperature will be displayed. Problem: Overheat - The spa has shut down. One of the sensors has detected that 110ºF/43ºC at the heater. Solution: DO NOT ENTER THE WATER. Remove the spa cover and allow water to cool. Once the heater has cooled reset by pushing any button. If spa does not reset, shut off the power to the spa and call your dealer or service organization. Problem: Overheat - The spa has shut down. One of the sensors has detected that the spa water is 110ºF/43ºC. Solution: DO NOT ENTER THE WATER. Remove the spa cover and allow water to cool. At 107ºF/42ºC, the spa should automatically reset. If spa does not reset, shut off the power to the spa and call your dealer or service organization. Problem: Ice - Potential freeze condition detected. Solution: No action required. The pump and blower will automatically activate regardless of spa status. Problem: Spa is shut down. The sensor that is plugged into the Sensor A jack is not working. Solution: If the problem persists, contact your dealer or service organization. (May appear temporarily in an overheat situation and disappear when the heater cools.) Problem: Spa is shut down. The sensor that is plugged into the Sensor B jack is not working. Solution: If the problem persists, contact your dealer or service organization. (May appear temporarily in an overheat situation and disappear when the heater cools.) OR Problem: Sensors are out of balance. If alternating with spa temperature, it may just be a temporary condition. If flashing by itself, spa is shut down. Solution: If the problem persists, contact your dealer or service organization. Problem: A significant difference between temperature sensors has been detected. This could indicate a flow problem. Solution: Check water level in spa. Refill if necessary. If water level is okay, make sure the pumps have been primed. Check gate valves are open and have clips installed. See page 6. If problem persists, contact your dealer or service organization. Problem: Persistent low flow problems. (Displays on the fifth occurrence of HFL message within 24 hours.) Heater is shut down, but other spa functions continue to run normally. Solution: Follow the action required for HFL message. Heating capability of the spa will not reset automatically; you may press any button to reset. Problem: Possible inadequate water, poor low, or air bubbles are detected in the heater. Spa is shut down for 15 minutes. Solution: Check water level in spa. Refill if necessary. If water level is okay, make sure the pumps have been primed. Press any button to reset, or this message will automatically reset within 15 minutes. If problem persists, contact your dealer or service organization. On a fresh fill your pump may be air locked. Refer to page 13 for removing an air lock. Problem: Inadequate water detected in heater. (Displays on third occurrence of DR. Spa is shut down. Solution: Follow action required for DR message. Spa will not automatically reset. Press any button to reset. On a fresh fill your pump may be air locked. Refer to page 13 for removing an air lock. 14

15 CONTROL PACK CODES (2-pump spas) STD STANDARD MODE ECN ECONOMY MODE SLP SLEEP MODE Problem: No message on display. Power has been cut off to the spa. Solution: The control panel will be disabled until power returns. Spa settings will be preserved until next power up. Or.3 amp fuse is blown and needs to be replaced. Problem: Temperature unknown. Solution: After the pump has been running for 2 minutes, the temperature will be displayed. OHH Problem: Overheat - The spa has shut down. One of the sensors has detected 118 F/43 C at the heater. Solution: DO NOT ENTER THE WATER. Remove the spa cover and allow water to cool. Once the heater has cooled, reset by pushing any button. If spa does not reset, shut off power and call customer service or service organization. OHS Problem: Overheat - The spa has shut down. One of the sensors has detected 118 F/43 C at the heater. Solution: DO NOT ENTER THE WATER. Remove the spa cover and allow water to cool. At 107 F/ 42 C, the spa should automatically reset. If spa does not reset, shut off the power and call customer service or service organization. Problem: Ice potential freeze condition detected. Solution: No action required. The pump will automatically activate regardless of spa status. Problem: Spa is shut down. The sensor that is plugged into the Sensor A jack is not working. Solution: If the problem persists, contact you customer service or service organization. (May appear temporarily in an overheat situation and disappear when the heater cools.) Problem: Spa is shut down. The sensor that is plugged into the Sensor B jack is not working. Solution: If the problem persists, contact you customer service or service organization. (May appear temporarily in an overheat situation and disappear when the heater cools.) Problem: Sensors are out of balance. If alternating with spa temperature, it may just be a temporary condition. If flashing by itself, spa is shut down. Solution: If the problem persists, contact customer service or service organization. Problem: A significant difference between temperature sensors has been detected. This could indicate flow problem. Solution: Check water level in spa. Refill if necessary. If the water level is okay, make sure the pumps have been primed. If problem persists, contact customer service or service organization. Problem: Persistent low flow problems. (Displays on the fifth occurrence of HFL message within 24 hours.) Heater is shut down, but other spa functions continue to run normally. Solution: Follow action required for HFL message. Heating capability of the spa will not reset automatically; you may press any button to reset. Problem: Possible inadequate water, poor flow, or air bubbles in detected in the heater. Spa is shut down for 15 minutes. Solution: Check water level in spa. Refill if necessary. If water level is okay, make sure the pumps have been primed. Press any button to reset, or this message will automatically reset within 15 minutes. If problem persists, contact customer service or service organization. On a fresh fill, pump may be air locked. See page 13 for removing an air lock. Problem: Inadequate water detected in heater. (Displays on third occurrence of dr message) Spa is shut down. Solution: Follow action required for dr message. Spa will not automatically reset. Press any button to reset. On a fresh fill, pump may be air locked. See page 13 for removing an air lock. 15

16 Spa Water Quality Maintenance As the owner of a Strong Spa, it is important that you maintain your spa water and keep your spa equipment in excellent condition. To do so, you must first balance your spa water. If your spa is equipped with an ozone generator it will automatically produce ozone, but it cannot be used as the sole means of maintaining safe spa water. You must select and use a spa chemical system in addition to your ozone generator. The ozone generator is a wearable, non-warranty item and it needs to be replaced approximately every two years. Ozone Ozone is a natural purifier. Chemically known as O3, it is produced from simple oxygen molecules in our atmosphere. Ozone is produced in nature from lightning during electrical storms and from ultraviolet rays from the sun. It forms our protective ozone layer. Your spa s ozone generator is designed to duplicate this natural sanitizer. Ozone breaks down and oxidizes oils, suntan lotions, sweat, urea, etc. from spa water more effectively than commercial oxidizers. Ozone works with chlorine or bromine systems in your spa to destroy bacteria and viruses and will do so more effectively. Ozone only leaves simple oxygen in the water as a by-product. Filtering Cycle The filtering cycle of your spa should be operated at least two hours or more a day (whether or not the heater is heating) to remove impurities and to prevent disposition of contaminants in your spa. The filtering system works automatically. Keep the spa covered when not in use to reduce the loss of heat and to keep debris from settling in the water. Important: STRONG POOLS & SPAS does hereby claim no responsibility or liability for use of and quantities of the chemicals used. Follow instructions and dosages recommended by chemical manufacturers and use only spa chemicals in your spa. Do not mix chemicals or add chemicals while bathers are using your spa! Do not use salt-based systems in your spa! Damage caused by salt-based systems will not be covered under your warranty. Do not use soaps or detergents of any kind in your spa! Damage caused by soaps and detergents will not be covered under your warranty. Changing Spa Water Spa water should be changed periodically, depending upon frequency of use and other conditions that may affect water suitability. Typically 60 to 90 days is a satisfactory interval under normal conditions. With heavy usage, the interval between water changing should be less. Spa Filter Cartridge Clean filter cartridge every 2 to 4 weeks depending on the frequency of use. Rinse the filter cartridge with a pressure hose and reinstall. When changing spa water it is good practice to soak the filter cartridge in filter cleaner. The filter cleaner is specially made to remove accumulation of oils and other contaminates, ensuring sanitary water and extending filter cartridge life. Adding Chemicals Add to the center of the spa with the pump running. Make sure the water is heated. Never add chemicals to cold water, as this will effect chemical action. Also, never add chemicals directly into the skimmer. Store all chemicals in a cool, dry place and in such a way as to prevent children and pets from contacting. Balanced Water Balanced water is important for the safety of bathers. It also protects your spa components from corrosion and your spa surfaces from scale deposits that will reduce the efficiency of your spa equipment. Important: Poor water chemistry can result in premature failure of parts and components and may void your warranty. Balanced water is achieved by correctly adjusting chemical components in the water... ph, total alkalinity and calcium hardness. ph ph is measured on a scale that runs from ph indicates whether water is neutral, acidic, or basic. A ph equal to 7.0 is neutral. A ph below this point is acidic and a ph above this point is basic. Since the water capacity of your spa is far less than that of a swimming pool, the chemical reaction caused by the presence of one or more persons in the spa is more rapid and pronounced. In other words, it is much more difficult to maintain the proper ph balance in a spa than in a swimming pool. For these reasons, it is important to check frequently, the total alkalinity of the water, the ph level, and the sanitize level, then add prescribed chemicals as necessary to maintain the proper chemical balance. 16

17 Spa Water Quality Maintenance cont. Test ph weekly IDEAL ph RANGE BETWEEN 7.2 and ACIDIC NEUTRAL BASIC Recommended Range to 7.8 If the ph is too low it can If the ph is too high it can 1. Corrode metal surfaces. 1. Deposit scale on surfaces. 2. Cause a need for excessive sanitizer. 2. Contribute to cloudy water. 3. Irritate skin and eyes. 3. Cause eye irritation. 4. Reduce sanitizer efficiency Adjusting ph If you need to raise ph, add a granular ph increaser (sodium carbonate) at the rate recommended on the container. Should you need to lower ph, add a granular ph decreaser (sodium bisulfate) at the rate recommended on the container. After the initial application, allow water to circulate approximately 15 minutes at high speed. Test ph again and reapply, if necessary to adjust your ph to the proper level. Total Alkalinity Minerals in your spa water can act as buffering agents. Total alkalinity is the measurement of these alkaline materials that help prevent corrosion and staining. The correct amount of alkalinity in your spa water will keep the water s ph consistent while allowing for ph adjustment as needed. At low total alkalinity levels, your spa water s ph easily drifts, making frequent, expensive ph adjustments necessary. However, a high total alkalinity level keeps the water s ph rigidly fixed. If ph adjustment is needed, excessively high amounts of chemicals will be required to change the ph. Recommended Range: 80 to 120 Parts Per Million (PPM) Possible Problems: 1. The ph is difficult to maintain. If total alkalinity is too low, ph will drift. 2. Corrosive tendencies. If total alkalinity is too high: ph difficult to adjust (it remains fixed.) Cloudy water. Potential for scaling. High ph and low sanitizer efficiency. Testing Weekly Adjusting Total Alkalinity Total Alkalinity can be raised with alkalinity increaser (sodium bicarbonate) at the manufacturer s recommended dose. Calcium Hardness Calcium hardness is the amount of dissolved calcium in your spa water. Too little calcium in the water will etch plastic surfaces and too much will leave deposits on spa surfaces and equipment. Recommended Range:

18 Spa Water Quality Maintenance cont. Possible Problems: Calcium Hardness Too High: Scaling of surface, piping and equipment May contribute to cloudy water. Calcium Hardness Too Low: Equipment corrosion. Some surfaces may be etched. Adjusting Calcium Hardness Raise hardness by the addition of calcium chloride. Decrease calcium hardness by draining spa and replacing with water containing lower levels of calcium hardness. Disinfectant Granular chlorine, granular bromine and brominating tablets are popular disinfectants designed to work well with your spa s ozone system, and to function well in water with elevated temperatures. Granular chlorine (dichlor dihydrate, lithium hypochlorite), dissolves quickly, completely and provides a steady source of available chlorine to control the growth of algae, kill bacteria and destroy organic contaminants. Maintain a chlorine residual of between 1.0 and 3.0 ppm. Non-chlorine type shock will oxidize or destroy most of the organic contaminants that result from bathers. It is a fastacting oxidizing shock treatment that works almost immediately to improve water quality and eliminate odors and irritants. However, it is designed to be a shock treatment only, and is not a disinfectant. Brominating tablets and granular bromine are effective as a spa water sanitizer and disinfectant. Follow manufacturer s recommendations for correct amounts and usage. Maintain an active bromine residual of 2.0 to 4.0 ppm. Shock Treatment with Granular Disinfectant Adding granular chlorine or bromine disinfectant to the water in unusually high amounts is called shocking the spa and should not be confused with non-chlorine shock. An occasional shock treatment destroys algae, bacteria, and chloramines. After shocking your spa, do not allow bathers to enter the spa until disinfectant levels drop to normal. Causes of Loss of Disinfectant Algae consumes large amounts of disinfectant. With an algae problem, the use of an algaecide in addition to disinfectant may be required. The amount of disinfectant needed is directly affected by the number of people using your spa. A high ph above 7.8 substantially retards disinfecting. Keep the ph between 7.2 and 7.8. The sun s ultraviolet (UV) rays quickly dissipate disinfectant levels. High water temperature accelerates the loss of disinfectant. Rain and wind can deposit contaminants into your spa. Maintain: ph 7.2 to 7.8 Total alkalinity 80 to 120 ppm If using brominating tablets the proper level in dispenser Maintain granular chlorine residual level at 1.0 to 3.0 ppm Maintain bromine residual level at 2.0 to 4.0 Calcium hardness Non-chlorine shock weekly or as needed based on spa use Test ph, total alkalinity and calcium hardness weekly Test disinfectant daily with a spa test kit, available through your spa dealer. Important: STRONG POOLS & SPAS does hereby claim no responsibility or liability for use of and quantities of the chemicals used. Follow instructions and dosages recommended by chemical manufacturers and use only spa chemicals in your spa. Do not mix chemicals or add chemicals while bathers are using your spa! Do not use salt-based systems in your spa! Damage caused by salt-based systems will not be covered under your warranty. Do not use soaps or detergents of any kind in your spa! Damage caused by soaps and detergents will not be covered under your warranty. 18

19 Cleaning and Care Instructions Resin and Acrylic Spa Surfaces For normal care and cleaning, use a soft cloth or sponge with soap and water. Rinse well and dry with a soft, clean cloth. Before using any household cleaner on an acrylic surface, make sure it is recommended for use on acrylic by the manufacturer. Remove dust and dry dirt with a soft, clean, damp cloth. Clean grease, oil, paint and ink stains with isopropyl (rubbing) alcohol. Rinse well and dry with a soft, clean cloth. Never use abrasive cleaners. Do not allow your surface to come into contact with nail polish, nail polish remover, wintergreen oil (methyl salicylate), dry cleaning solution, lacquer thinners, gasoline, pine oil, etc. Avoid placing razorblades or other sharp instruments on this surface as they may scratch it. Small scratches can be removed by buffing lightly with a clean cloth and using either an automotive polishing liquid or a toothpaste containing a fine polishing ingredient. For deeper scratches, sand the surface lightly with 400 grit wet or dry paper and buff with fine-grit buffing compound. Spa Pillow Attachment and Removal To attach Insert ball pin into receptacle in spa wall. To remove Gently pull pillow ball pin out of receptacle (if ball pin is pulled out of receptacle in pillow, it can be reinserted) Cleaning and Care Pillows can be cleaned with soap and water, mild household cleaners. 19

20 Spa Winterization Procedure Questions? Call Damage caused by improper winterization is not covered under the Strong Spas Warranty. Strong Spas invites you to enjoy your spa year-round, but should you choose to close up your spa for the winter, please follow proper winterization procedures. If you have any questions, please call Strong Spas Technical Support department at You may also wish to contact a professional to perform these services for you. 1. Turn off power at the GFCI circuit breaker before draining or servicing your spa. 2. Open access door, or remove exterior panels by inserting a flathead screwdriver at the bottom edge of the panel and prying out. (Figure 1). 3. Attach a garden hose to the drain and open the blue ball valve (Figure 2). Water will start to drain. You may have some water left in the spa shell that did not drain. Remove it with a wet-vac or by hand with a small cup. 4. Loosen all unions from heater and pump(s) to let excess water drain from the lines (Figure 3). Your spa may have more than one pump. Be sure to follow winterization procedures for each pump and all unions. 5. Remove lowest drain plug on front of each pump (Figure 4). Drain out any water in pump(s). 20

21 Spa Winterization Procedure (cont.) Questions? Call After the spa has drained, you MUST also use a wet-vac to remove the water from the lines by vacuum/ suction. Water left in the lines and jets will freeze and damage them. To adequately clean out the lines, place the wet-vac for seconds over: each drain (Figure 5); each union (Figures 6 and 7); each jet face (Figure 8); each suction (Figure 9); and the filter cavity (Figure 10). See your manual for filter removal procedure. 7. After all the water is removed from the spa, jets, and plumbing, re-insert drain plug into each pump (Figure 4). Tighten all unions and make sure all gate valves are open with clips installed (Figure 3). 8. Pour a gallon of spa antifreeze into the top of each pump (Figure 11) and a gallon into the filter cavity (Figure 12). 9. Replace all exterior panels. 10. Close your spa cover. To reverse the winterization procedure, fill the spa s footwell with water, then drain the spa to clear the antifreeze out of the spa. Important: Damage caused by improper winterization is not covered under the Strong Spas Warranty. If you have any questions, please call Strong Spas Technical Support department at You may also wish to contact a professional to perform these services for you. 21

22 Spa Controls AIR CONTROLS & WATERFALL Turning the air control knobs will adjust the amount of air flow coming out of the jets. You can adjust them from MINIMAL to FULL power. Turn off air when not in use to prevent evaporation and heat loss. WATERFALL FLOW ADJUSTMENT JET TYPES 2 STAINLESS FIXED 2 STAINLESS ADJUSTABLE DIRECTIONAL 3 STAINLESS ADJUSTABLE DIRECTIONAL SUCTION 22

23 TROUBLESHOOTING No power to spa: 1. Check proper connection to the pack 2. Check fuse in pack. (30 AMP Slow Blow) 3. Must have very good ground connection. If none, call tech support. 4. Check that light on cord is on. Trips Breaker: 1. Make sure your spa is on a dedicated line. 2. Check breaker to make sure it is wired properly. See pages First, take note as to how the pump runs before it trips. Trips instantly: 1. Mis-wired. Check electrical wiring. See pages Breaker replacement. 3. Short in ozone. Unhook to check. Call tech support. 4. Short in pumps. Unhook to check. Call tech support. Poor Water Flow: 1. Clean filter. 2. Check to see if all adjustable jets are open. 3. May have air lock. Prime pump by loosening top pump union. See page If gate valves are present, make sure they are all the way open and clips are installed. 5. If none of this works, possible line obstruction or impeller loose on pump drive shaft. No water or air flow to jet: 1. If adjustable jets, probably in off position. (At times the jets can lock into position. May require some effort.) 2. Pinched line, cutting off flow before reaching spa. 3. Water diverter valve, if present, may be closed. Replacing or fixing a jet: This is done by holding the silver facing of the jet in the palm of your hand and turning counter-clockwise past the stop of the jet. Once past the stop of the jet pull out on the jet. Turn the jets on at the control panel and make sure you are getting proper flow from the housing. Keep in mind that since there is no jet facing to concentrate the flow of water, the flow will be diminished. If the flow is good, hold the jet with the white part of the jet facing you. You will notice a raised rectangular-shaped bump on the black plastic part of the jet. Find the corresponding groove on the jet housing (still in the spa). Re-insert the jet, lining the raised rectangle with the groove, and smack the jet into place with your hand. This should solve a low flow/no flow jet problem. Air controls not working: 1. Remove cap on air valve, (with flat head screw driver) and make sure internals are not broken or improperly aligned. 2. If internals are broken, call tech support. Jets only have one speed: 1. Programming error: call tech support. 2. Button not responding: call tech support. Heat not working: 1. Make sure the desired temperature is higher than current temperature. 2. Make sure spa is in Standard mode. If in Economy or Sleep modes, the heater will only heat during filter cycle. If problem persists contact tech support. 23

24 FREQUENTLY ASKED QUESTIONS Q: Why is my spa not heating? A: Check which mode you are in; standard, sleep, or economy. See page 11. The spa MUST be in STANDARD mode for continuous heating. If problem persists, please contact tech support. Q: Why does the system power input fuse (30 A) keep blowing? A: Chances are the control box is improperly wired or is connected to an insufficient power source. Check all wires to GFCI Breaker, and check all wires from GFCI to your control box. Make sure to replace any blown fuses with a fuse of the exact same type and rating. You may also have a faulty pump, ozonator, or element. Please contact tech support. Q: Why does the control panel display OH? A: 1. Overheat protection may occur if the pump is set to operate for extended filter cycles. 2. In extremely hot weather, check for proper cabinet ventilation. 3. Check gate valves. Make sure that they are open with clips installed. See page Check for blockage in the filter cartridge, skimmer basket and pump intake fittings. If problem persist please call tech support. Q: Why isn t the system maintaining the set temperature of the water? A: Make sure that the water temperature displayed on the topside panel is at least 1 degree below the heaters set temperature, and set the control to (standard mode). Q: The system is receiving proper voltage, why doesn t anything function? A: 1. Check for blown fuses, burn marks or signs of tampering in the box. 2. Power down the spa, and reset the GFCI. If problem persists contact tech support. Q: Why does the GFCI trip immediately upon power up? A: 1. If this is a new installation, make sure GFCI breaker is wired correctly. Refer to pages Disconnect all the components (pumps, ozonator, and plug them back in one at a time to verify which component is causing the GFCI to trip. 3. Check for any loose connections or cut wires in the box. If problem persist contact tech support. Q: Why is my spa running all the time? A: Check your filtration settings, you might be in continues filtration mode Filc or just set in a high filtration. Factory setting is F2 or Fil 2 which means your spa will filtrate 2 hours out of every 12 hours...twice a day. If problem persists contact tech support. Q: What the ozonator does: (The ozonator located inside your spa may either be a white or black box. See page 3.) A: An ozonator purifies naturally. It reduces the need for high chemical doses, helps destroy bacteria, viruses, algae and yeasts and oxidizes other contaminants to prolong equipment life. An ozonator reduces maintenance time and cost. Q: Why shouldn t I solely use an ozonator for water purification? A: Ozone dissipates very quickly and cannot be measured over time. High ozone concentration is not good for the spa s gaskets and seals. An ozonator used along with your favorite chemical system reduces the amount of chemicals needed. Q: How do I know if my ozonator is working? A: During a filter cycle, a green LED light on the ozonator will light and bubbles will move through the clear water line that connects to the ozonator. 24

25 STRONG POOLS AND SPAS CREDIT/RETURN POLICY In order to receive credit for a damaged or returned part you must first: 1. Contact Tech Support in the Returns/Warranty department at or via at support@strong9.com 2. Please have the model and serial number of the spa ready along with a credit card number. No part(s) will be shipped out if the serial number of the spa and the serial number of the pack is not given at the time of the call. The serial number of the pack is only needed if the pack is being replaced. 3. When you receive the new replacement part(s), there will be a return authorization form enclosed which will have an RMA# on it. THIS FORM MUST ACCOMPANY THE DEFECTIVE PART/PARTS THAT ARE SENT BACK TO US FOR PROPER CREDIT. IF NOT, NO CREDIT WILL BE ISSUED. 4. This RMA confirmation number MUST appear on the outside of the box with Attention: TECH SUPPORT-Returns/Warranty Department. 5. The part or parts will be shipped out within hrs. If the part(s) are not available, you will be notified as soon as possible. 6. No credit will be issued to any customer/dealer account until the defective part(s) are received at our facility. You have 20 days to return the defective part or your credit card will be charged. NO EXCEPTIONS. Credits are issued at the discretion of Strong Pools and Spas. Any credit can and will be rejected by Strong Pools and Spas: if we feel that the damage to the part was not due to a manufacturing problem; if the part/parts are received after the 20 day allowance; or if paperwork is not returned with the defective parts. Should you have any questions, please contact Tech Support at Strong Pools and Spas Returns/Warranty Department at or us at support@strong9.com BY ACCEPTING YOUR RMA CONFIRMATION NUMBER YOU AGREE AND COMPLY WITH THIS CREDIT/RETURN POLICY 25

26 Home Depot WARRANTY Spa Surface (Acrylic): 5 years Strong Spas warrants the original retail purchaser the surface integrity of the spa against blistering or delaminating as a result of defects in material or workmanship for a period of 5 years. (repair or replacement) Plumbing & Equipment: Strong Spas warrants the original retail purchaser the integrity of the spa s plumbing against leaks as a result of defects in material or workmanship for a period of 5 years (parts) and 5 year (labor). Strong Spas warrants the original retail purchaser the integrity of the spas Equipment Pack (pumps, heater, control system) to be free from defects in material and workmanship for a period of 5 years (parts) and 5 year (labor) from the original date of purchase. Cabinet Structure: For as long as the original purchaser owns the product Strong Spas warrants the original retail purchaser the integrity of the spa s cabinet structure to be free from defects in material and workmanship for as long as the customer shall own the spa. (repair or replacement) Warranty Specifics Ozonators - Strong Spas warrants the original retail purchaser that the factory installed ozonators will not malfunction due to defects in workmanship for a period of 1 year from the date of the original retail purchase. LED Lighting - Strong Spas warrants the original retail purchaser that the factory installed LED Lighting System will have a 1 year warranty to be free from defects in workmanship and materials from the date of the original retail purchase. Exclusions This limited warranty is enforceable only by the original retail purchaser. Fuses, covers, light bulbs, light lenses, spa pillows, seals on pump and motor, and any dealer installed accessories are specifically excluded from this limited warranty. All warranties are null and void if any of the following occur: - the spa has been subject to alteration, neglect, misuse or abuse. - any damages caused by failure to install, maintain, and operate the spa in accordance with the recommendations contained in Strong Spas Owners Manual. - any and all costs of spas removal and replacement including but not limited to removal and transportation, damages to landscaping, house structures. - the spa has been used in a non-residential application or an application in which it was not designed. - spa shell damage caused by excessive heat build-up due to failure to cover the spa while empty of water and/or exposure to direct sunlight. - any damages caused by improper maintenance of spa water chemistry or by any undissolved spa chemicals which may cause bleaching of the spa shell and erosion or discoloration of stainless jets. - any repairs that are done by any one other than authorized Strong Spas agent, or anyone without expressed written permission by Strong Spas warranty department. DISCLAIMERS To be covered under the Strong Spas Warranty you must register your product within 30 calendar days of delivery. STRONG SPAS AND ITS AUTHORIZED AGENTS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, COST OR OTHER DAMAGE, WHETHER INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE, ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY, INCLUD- ING WITHOUT LIMITATION, LOSS OF USE OF THE SPA AND COST FOR REMOVAL OF DEFECTIVE PRODUCT, EVEN IF STRONG SPAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, THE LIABILITY OF STRONG SPAS UNDER THIS LIMITED WARRANTY, IF ANY, SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE PRODUCT. COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIOD. THESE DISCLAIMERS SHALL BE EQUALLY APPLICABLE TO ANY SERVICE PROVIDED BY STRONG SPAS OR ITS AUTHORIZED AGENTS. LIMITATIONS THIS LIMITED WARRANTY IS NONTRANSFERABLE AND ONLY APPLIES TO THE ORIGINAL PURCHASER. THIS LIMITED WARRANTY SUPER- SEDES THE PLACE OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, IN FACT OR AT LAW, INCLUDING IMPLIED WARRANTIES OF FIT- NESS WARRANTY FOR A PARTICULAR QUESTIONS? PURPOSE. ALL WARRANTY STRONG-9 SERVICE MUST or BE AUTHORIZED techsupport@strong9.com BY STRONG SPAS AND PERFORMED BY ITS AUTHO- RIZED AGENT. NO DEALER, DISTRIBUTOR, SERVICE COMPANY, OR OTHER PARTY IS AUTHORIZED TO CHANGE, MODIFY, OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER. SOFT COVERS ARE NOT COVERED UNDER THE WARRANTY BY STRONG SPAS, WARRANTIES FOR SOFT COVERS WILL BE COVERED BY THE COVER MANUFACTURER. 26