Become unique Stay unique Start today

Transcription

1 Become unique Stay unique Start today

2 ESCAUX Stratégie Commerciale Geographic Global Europe Belgium Head office Belgium Direct Sales Integrators & Resellers Service Providers

3 ESCAUX Réfèrences Public Associational Finance Services Media/Comms Retail Industry And many more! Confidential

4 ESCAUX Architecture Stand-alone Hybrid Cloud Centrex ERP ERP TelCo LAN WAN ERP LAN WAN TelCo X LAN WAN TelCo Business Integration + Built-in Services - Features + Robustness & QoS + Certified engineer independency - International deployment - Confidential Business Integration + Built-in Services ++ Features + Robustness & QoS + Certified engineer independency + International deployment ++ Business Integration - Built-in Services + Features + Robustness & QoS - Certified engineer independency + International deployment -

5 ESCAUX Services Cloud SMP X Accurate & guaranteed back-up Disaster recovery Filtering, Alarming, Monitoring Complete and accurate back-up available at any time Quick and risk-free recovery for all applications Proacitve SLA monitoring, whatever the service architecture! Confidential

6 ESCAUX All-in-One TRADITIONAL Every application requires additional server (different OS, different HW, ) UNIFIED SOP All SOPs execute ALL applications Call manager IVR Voice Mail UC And more or or vsop Benefits: Lower capital & HW maintenance cost Scalability Redundancy & loadsharing by using more servers Virtualised server possible Confidential

7 ESCAUX Modèle Evolutif Simple Telephony Advanced Telephony UC - Advanced Call Center FMU Integration cloud & local appl. = Confidential

8 ESCAUX Téléphonie IP WAN LAN Mobile & fix networks

9 ESCAUX Visio Conférence WAN LAN Mobile & fix networks

10 ESCAUX Fusion + + Profile Status Communication tool USER MANAGER OFFICE T BUSY RING PHONE RECEPTIONIST TELEWORKING HOLIDAY PLAY MESSAGE Technical profile Device status GROUP SERVICE AVAILABILITY Time check IDLE BUSY NOT CONNECTED IVR CONFERENCE ROOM (virtual)

11 ESCAUX Fusion CHECK STATUS CHECK LINE TYPE 1 FIRST ACTION - OPTIONS : 2 SECOND ACTION: OPTIONS 1 RING PRIMARY PHONE 2 RING SECONDARY PHONE if : NO ANSWER if : BUSY RING PRIMARY + SECONDARY PHONE VOICE MAIL MY GSM CALL WAITING PLAY STATUS-SPECIFIC MESSAGE* SKIP SAME ACTION AS WHEN I DON T ANSWER RECEPTION ALTERNATIVE NUMBER* = CALL FORWARD ON BUSY SAME AS WHEN NO ANSWER MY TEAM MY PERSONAL MENU

12 ESCAUX Telephony Features Transfert Déviation Appel de groupe File d attente Fonction Directeur / Secrétaire Numérotation abrègée Boites vocales DTMF Conférence Musiques d attente Touches raccourci Déviation GSM Files d attente Ring strategy Clic 2 Dial DTMF Deviation Integration CTI Web services Reporting Real Time Reporting non Rea Time Call Picking IVR Soufflage Ecoute Intrusion Routage ACD Intégration des GSM Gestion de présence Logg In/Out Agent

13 ESCAUX Connect Communications Unifiées A partir de n importe où (pas de VPN) Avec n importe quelle device

14 ESCAUX Connect FORMATS Smartphone Tablettes / PC

15 ESCAUX Connect Repertoire Interne Liste personnelle Intégration de DB Clic2Fix Clic2Mobile Clic2Mail Clic2Chat

16 ESCAUX Connect Presence management Instant Messaging

17 In a near future : Integrated softphone via Web RTC ESCAUX Connect

18 ESCAUX net.console Web plug-in area View full call history Auto-search when typing Up to 10 customizable information fields Up to 40 speed-dials Confidential

19 ESCAUX net.supervisor

20 ESCAUX Click2Call

21 ESCAUX Fax Server Fax2 2Fax Analogue Fax

22 ESCAUX API & Services WEB API Functions Web Service ESCAUX Callflows In/Out DDI based routing URL Based Pop-Up Phone Screen Add Infos ABC Segmentation DB Integration

23 ESCAUX Enregistrements Customer s DB X Channels Recording & Archiving Module Temporary Hosting (3 months) Redundancy Taylor Made Searching Interface

24 ESCAUX Postes IP

25 ESCAUX Postes IP

26 ESCAUX Postes IP

27 ESCAUX Aastra DECT

28 ESCAUX ATA (Convertisseurs FAX)

29 Visio Conférence Perso Système comprenant: Polycom HDX x Moniteur professionnel 42'' 1 x Caméra Fixe sans zoom

30 Visio Conférence Petite Salle Système comprenant: Polycom RealPresence Group300 1 x Moniteur professionnel 65'' 1 x Soundbar 1 x Monitor Stand Camera Bracket 1 x Caméra fixe 1 x tablette avec tiroir intégré pour télécommande

31 Visio Conférence Salle Moyenne Système comprenant: Polycom RealPresence Group500 2 x Moniteur professionnel 55'' 1 x Soundbar 1 x Partage de Contenu 1 x Monitor Stand Camera Bracket 1 x Camera Mobile avec Zoom 4X 1 x tablette avec tiroir intégré pour télécommande

32 Visio Conférence Grande Salle Système comprenant: Polycom RealPresence Group x Moniteur professionnel 75'' 1 x système de contrôle et commutation vidéo 1 x Système de gestion audioconférence comprenant 18 micros 1 x Système d acquisition de signal «content» full HD sur Cat5 1 x système de diffusion audio type N-1 Auto Echo Cancelling 2 x Camera Mobile Zoom 12X 4 x Micros Polycom Suspendus

33 ESCAUX FMU

34 ESCAUX FMU