IBEW English & French Courses

Transcription

1 IBEW English & French Courses All About Desktop (8) All About Access All About Excel All About Introduction to PCs - Learning Module All About Outlook All About PowerPoint All About the Internet All About Windows XP All About Word MS Office 2003 (4) Excel 2003 Outlook 2003 PowerPoint 2003 Word 2003) MS Office 2007 (10) Access 2007: Level 1 Access 2007: Level 2 Excel 2007: Level 1 Excel 2007: Level 2 Outlook 2007: Level 1 Outlook 2007: Level 2 PowerPoint 2007: Level 1 PowerPoint 2007: Level 2 Word 2007: Level 1 Word 2007: Level 2 MS Office 2010 (5) Microsoft Access 2010 Microsoft Excel 2010 Microsoft Outlook 2010 Microsoft PowerPoint 2010 Microsoft Word 2010 Windows 7 (2) Windows 7: Level 1 Windows 7: Level 2 Finance Basics and Financial Statements (8) Banking, Credit and Money Basic Business Finance Basic Finance Interpreting Financial Statements Introduction to Financial Statements Investing 101 Personal Finance Understanding Financial Statements Health & Safety Canadian Courses (31)

2 Accident Investigation Annual Safety Review Asbestos Awareness Back Safety Contractor Safety Due Diligence Electrical Hazards Fall Prevention and Fall Arrest First Aid First Aid Basics [Canada] H1N1 Flu Preparedness for Employees Health and Safety for Small Business [Canada] Ladder Safety Lockout/Tagout 1: Electrical Sources of Energy Lockout/Tagout 2: Other Sources of Energy Manual Material Handling and Back Safety Mould Awareness Office Ergonomics Office Safety OSHA Personal Protective Equipment Protection from Asbestos Hazards for Ontario Safe Driving [Canada] Safety Attitudes and Actions Safety in Bloodborne Pathogens for Employees Safety in Driving Safety in Fire Prevention Slips, Trips and Falls Working at Heights Workplace Hazardous Materials Information System Young Worker Safety Orientation All About Supervisory Skills (28) Business Writing: Being Effective Business Writing: Preparation Business Writing: Reports and Proposals Communicating as a Team Communicating at Work Communicating Cross Culturally Communicating Interpersonally Communicating Negative Messages Communicating Non Verbally Communicating Persuasively Communicating Proactively Communicating Reactively Conflict Management Delegation Enhancing Your Speaking Skills Individual Leadership Power Individual Productivity Enhancement Meeting Effectiveness Problem Solving in the Workplace

3 Problem Solving: The 5 Steps Project Management: Getting Ready Project Management: Goals and Stakeholders Project Management: The Basics Quality Management Refresher Report Organization and Presentation Strategies for Meeting Goals Telephone Techniques Work Process Basics Small Business (5) A Lone Wolf is a Dead Wolf Entrepreneurs Are Made and Not Born It's All About People New Ventures - Getting It Right Opportunities, Opportunities All About Business Skills (44) Acting Effectively on a Team Basic Finance for Non-Financial Managers Being a Successful Supervisor Business Intercultural Ettiquette Change Management Communication Basics Delegating Delivering Effective Feedback Developing A Strategic Plan Developing A Strong Leadership Team Developing Strong Customer Relationships Discharging an Employee Doing Performance Reviews Employee Disciplining Employee Motivation Employee Performance Recognition Establishing Performance Goals and Expectations Handling Difficult Customers Handling Violence in the Workplace Identifying and Avoiding Burnout Identifying and Managing Anger Internet Basics Intervening in Conflict Job Candidate Interviewing Managing Work and Family Negotiating Skills For The Professional Presentation Skills Project Management Reaching Personal Goals Running A Virtual Office Running Effective Meetings Running Effective Teams Sales Qualifying Prospects Sales: Closing

4 Sales: Cold Calls Sales: Team Effectiveness Sales: Telephone Skills Sales: The Basics Skills for Job Candidates While Interviewing Stress Management Team Problem Solving Time Management Understanding Contracts and Their Use Using Leadership Basics All About Sales Skills (10) Customer Loyalty Improvement Customer Support Employee Time Management Individual Anger Management Individual Goal Contract Individual Goal Personalization Individual Goal Setting Individual Goals and Challenges Individual Listening Skills Individual Priority Management All About HR/Legal (22) ADR Commercial Arbitration ADR Labor and Employment Arbitration ADR Mediation ADR Negotiations ADR Summary Jury Trial and Mini-Trial Developing Brand You Developing Diverse Teams Developing Your Career Path Effective Approaches to Employee Discipline Employee Discipline Ethics for Managers Implementation of 360 Degree Feedback Litigation and Dispute Resolution Managing Your Career Path Mentoring for Improved Performance Negotiating and Starting Right Networking Your Career Path Overview of 360 Degree Feedback Performance Appraisal Basics Settling Disputes Using ADR Skills for Interviewing The Family and Medical Leave Act (Revised 2009) Sexual Harassment (3) Defining Sexual Harassment Strategies for Preventing Sexual Harassment Understanding Sexual Harassment Legislation

5 Petite Entreprise (5) Les gens d abord Nouvelles entreprises Bien faire les choses On ne vient pas au monde entrepreneur on le devient Opportunités, opportunités Un loup solitaire est un loup mort Thème de la communication (30) Accroître vos aptitudes oratoires Aptitudes à l'écoute personnelles Communiquer des messages négatifs Communiquer en équipe Compétences en présentation Développer votre profil «Brand You» Diriger efficacement les réunions Éléments fondamentaux de la finance des Affaires Encadrer pour un meilleur rendement Établir de bonnes relations avec les clients Établissement des objectifs de rendement et attentes Être un brillant superviseur Faire les évaluations du rendement Faire une entrevue d'embauche de candidat Fournir une rétroaction efficace Gérer des équipes efficaces Identifier et éviter l'épuisement La communication non verbale La correspondance commerciale : Comment la réussir La gestion de votre parcours de carrière Le feed-back efficace sur le rendement Le pouvoir du leadership personnel Les 5 étapes dans la résolution des problèmes Les compétences nécessaires à l'entrevue L'éthique chez les employés Motivation des employés Organisation et présentation des rapports Reconnaissance du rendement des employés Stratégies pour atteindre les objectifs Vue d'ensemble du 360 Degree Feedback Santé et sécurité (20) Cours de santé et sécurité au travail pour les petites entreprises Diligence raisonnable Formation SIMDUT Glisser, trébucher et chuter Initiation à la sécurité à l'intention des jeunes travailleurs L équipement de protection individuelle (EPI) Générique La sécurité au bureau Le travail en hauteur (CCHST) Le verrouillage et l étiquetage 1: Les sources d énergie électrique Le verrouillage et l étiquetage 2: Les autres sources d énergie L'ergonomie au bureau Les échelles en toute sécurité

6 Les entrepreneurs et la sécurité Les risques électriques Les systèmes de protection contre les chutes et les dispositifs antichutes Manutention manuelle des matériaux et prévention des blessures au dos Préparation à la grippe H1N1 à l'intention des employés Revue de sécurité annuelle Sensibilisation à l amiante Sensibilisation aux moisissures