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ESCAUX Stratégie Commerciale Geographic Global 2012 2015 Europe Belgium Head office Belgium 2003 2008 2011 Direct Sales Integrators & Resellers Service Providers
ESCAUX Réfèrences Public Associational Finance Services Media/Comms Retail Industry And many more! Confidential
ESCAUX Architecture Stand-alone Hybrid Cloud Centrex ERP ERP TelCo LAN WAN ERP LAN WAN TelCo X LAN WAN TelCo Business Integration + Built-in Services - Features + Robustness & QoS + Certified engineer independency - International deployment - Confidential Business Integration + Built-in Services ++ Features + Robustness & QoS + Certified engineer independency + International deployment ++ Business Integration - Built-in Services + Features + Robustness & QoS - Certified engineer independency + International deployment -
ESCAUX Services Cloud SMP X Accurate & guaranteed back-up Disaster recovery Filtering, Alarming, Monitoring Complete and accurate back-up available at any time Quick and risk-free recovery for all applications Proacitve SLA monitoring, whatever the service architecture! Confidential
ESCAUX All-in-One TRADITIONAL Every application requires additional server (different OS, different HW, ) UNIFIED SOP All SOPs execute ALL applications + + + + Call manager IVR Voice Mail UC And more or or vsop Benefits: Lower capital & HW maintenance cost Scalability Redundancy & loadsharing by using more servers Virtualised server possible Confidential
ESCAUX Modèle Evolutif Simple Telephony Advanced Telephony UC - Advanced Call Center FMU Integration cloud & local appl. = Confidential
ESCAUX Téléphonie IP WAN LAN Mobile & fix networks
ESCAUX Visio Conférence WAN LAN Mobile & fix networks
ESCAUX Fusion + + Profile Status Communication tool USER MANAGER OFFICE T BUSY RING PHONE RECEPTIONIST TELEWORKING HOLIDAY PLAY MESSAGE Technical profile Device status GROUP SERVICE AVAILABILITY Time check IDLE BUSY NOT CONNECTED IVR CONFERENCE ROOM (virtual)
ESCAUX Fusion CHECK STATUS CHECK LINE TYPE 1 FIRST ACTION - OPTIONS : 2 SECOND ACTION: OPTIONS 1 RING PRIMARY PHONE 2 RING SECONDARY PHONE if : NO ANSWER if : BUSY 1 + 2 RING PRIMARY + SECONDARY PHONE VOICE MAIL MY GSM CALL WAITING PLAY STATUS-SPECIFIC MESSAGE* SKIP SAME ACTION AS WHEN I DON T ANSWER RECEPTION ALTERNATIVE NUMBER* = CALL FORWARD ON BUSY SAME AS WHEN NO ANSWER MY TEAM MY PERSONAL MENU
ESCAUX Telephony Features Transfert Déviation Appel de groupe File d attente Fonction Directeur / Secrétaire Numérotation abrègée Boites vocales DTMF Conférence Musiques d attente Touches raccourci Déviation GSM Files d attente Ring strategy Clic 2 Dial DTMF Deviation Integration CTI Web services Reporting Real Time Reporting non Rea Time Call Picking IVR Soufflage Ecoute Intrusion Routage ACD Intégration des GSM Gestion de présence Logg In/Out Agent
ESCAUX Connect Communications Unifiées A partir de n importe où (pas de VPN) Avec n importe quelle device
ESCAUX Connect FORMATS Smartphone Tablettes / PC
ESCAUX Connect Repertoire Interne Liste personnelle Intégration de DB Clic2Fix Clic2Mobile Clic2Mail Clic2Chat
ESCAUX Connect Presence management Instant Messaging
In a near future : Integrated softphone via Web RTC ESCAUX Connect
ESCAUX net.console Web plug-in area View full call history Auto-search when typing Up to 10 customizable information fields Up to 40 speed-dials Confidential
ESCAUX net.supervisor
ESCAUX Click2Call
ESCAUX Fax Server Fax2E-mail E-mail2Fax Analogue Fax
ESCAUX API & Services WEB API Functions Web Service ESCAUX Callflows In/Out DDI based routing URL Based Pop-Up Phone Screen Add Infos ABC Segmentation DB Integration
ESCAUX Enregistrements Customer s DB X Channels Recording & Archiving Module Temporary Hosting (3 months) Redundancy Taylor Made Searching Interface
ESCAUX Postes IP
ESCAUX Postes IP
ESCAUX Postes IP
ESCAUX Aastra DECT
ESCAUX ATA (Convertisseurs FAX)
Visio Conférence Perso Système comprenant: Polycom HDX 4500 1 x Moniteur professionnel 42'' 1 x Caméra Fixe sans zoom
Visio Conférence Petite Salle Système comprenant: Polycom RealPresence Group300 1 x Moniteur professionnel 65'' 1 x Soundbar 1 x Monitor Stand Camera Bracket 1 x Caméra fixe 1 x tablette avec tiroir intégré pour télécommande
Visio Conférence Salle Moyenne Système comprenant: Polycom RealPresence Group500 2 x Moniteur professionnel 55'' 1 x Soundbar 1 x Partage de Contenu 1 x Monitor Stand Camera Bracket 1 x Camera Mobile avec Zoom 4X 1 x tablette avec tiroir intégré pour télécommande
Visio Conférence Grande Salle Système comprenant: Polycom RealPresence Group 700 2 x Moniteur professionnel 75'' 1 x système de contrôle et commutation vidéo 1 x Système de gestion audioconférence comprenant 18 micros 1 x Système d acquisition de signal «content» full HD sur Cat5 1 x système de diffusion audio type N-1 Auto Echo Cancelling 2 x Camera Mobile Zoom 12X 4 x Micros Polycom Suspendus
ESCAUX FMU
ESCAUX FMU