Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'e-banking

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1 Systèmes d'information et Management Volume 13 Issue 2 Article Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'e-banking Michel DUBOIS Université Pierre Mendes France, Grenoble 2, michel.dubois@upmf-grenoble.fr Didier RETOUR IAE Grenoble, admin@localhost.admin Marc-Éric BOBILLIER CHAUMON Université de Lyon 2, marc-eric.bobillier-chaumon@univ-lyon2.fr Follow this and additional works at: Recommended Citation DUBOIS, Michel; RETOUR, Didier; and BOBILLIER CHAUMON, Marc-Éric (2008) "Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'e-banking," Systèmes d'information et Management: Vol. 13 : Iss. 2, Article 3. Available at: This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Systèmes d'information et Management by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.

2 Les conséquences sur les compétences du chargé de clientèle du... Dubois, Michel;Retour, Didier;Chaumon, Marc-Éric Bobillier Systèmes d'information DUBOIS et Management; et al.: Les conséquences Jun 2008; sur 13, les 2; ABI/INFORM compétences du chargé Complete de clientèle du dé pg. 33 Reproduced Published by with AIS permission Electronic Library of the (AISeL), copyright 2008owner. Further reproduction prohibited without permission. 1

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