Ceci a pour but d'augmenter l'efficacité au niveau des demandes de retour.

Transcription

1 Att: De: Michel Numi jr pour R.G. Dobbin Sales Ltd. Sujet: Demande de retour Depuis le 1er Octobre 2007 les demandes de retour devront être faites directement chez R.G. Dobbin Sales. Veuillez à bien remplir le document officiel (en attachement) et le retourner chez R.G. Dobbin soit par courriel ou par fax à l'attention de : Claudia (tel qu'indiqué dans le formulaire). Ceci a pour but d'augmenter l'efficacité au niveau des demandes de retour. Merci Michel *Gardez-vous une copie originale du formulaire pour d'autres demandes éventuelle rue Berlier, Laval, Québec, H7l 4A1 T / F

2 23O WILDCAT RD.. DOWNSVIEW ONTARIO ph. (416) fax (416) info@dobbinsales.com http ://www. d obbinsa les. com.m3j2n5ffibat] SFll_85 September 24,2007 ALL WHOLESALERS'MEMO Ladies and Gentlemen: Re: New RGA Form In order to process your requests more efficiently, we have changed our Return Form. Effbctive October Itt, the attached form must be completed and submitted to the Returns Department for an approved RGA Number. Please review the attached new Form and Policy. Feel free to make additional copies for your staff as required. For your convenience, we hope to make this policy and form available on the 'Dobbinlink' in the near future. If you are not familiar with 'Dobbinlink', please contact your local representative for more information. In the interim, please contact Claudia Casciato in the Returns Department at to discuss any concern regarding the new Return form. peration is much appreciated! cc Claudia Casciato - Returns Department

3 Return Goods Authorization Policy Effective: October 1 st, 2007 Department: Returns In effort to process your Request to Return Product Form more efficiently, the Returns Department requires the following information from our customers and/or agents in order to receive a Return Goods Authorization Number (a.k.a. RGA#): Company name Contact Name, phone number, fax number and address (if possible) Original Invoice Number and/or Sales Order Number Original Purchase Order Number Product code/description and Quantity Reason for Return (i.e. no longer required, defective, customer cancelled, job surplus) For defective product, if replaced, please indicate replacement Purchase Order Number. Failure to provide the necessary information will result in a delay in the approval for the Return Goods Authorization Number. Our return policy consists of the following and may be amended with notice from time to time at the sole discretion of R.G. Dobbin Sales Ltd.: 1. Returned goods require an RGA # which must accompany all shipments returned. R. G. Dobbin Sales will not accept return shipments not properly tagged with the appropriate RGA #. This number must appear on the shipping label. The Request to Return Product form must be completed and submitted to our designated Returns Department for issuance of a Return Goods Authorization Number. 2. R. G. Dobbin Sales will only accept returns on regular products that have been shipped from our warehouse within one year of purchase. Modified/special order products and/or custom fabricated products are not subject for return. 3. Returned products will be subject to a 25% Restocking Charge. 4. Approved products must be returned to our warehouse in their original containers, unless otherwise instructed. All returned goods will be subject to inspection to ensure they are in resalable condition. Failure to comply may result in goods being returned to sender and/or no issuance of credit (i.e. no charge credit). Copies of the completed Request to Return Product Form must be forwarded to the Returns Department to the Attention: Claudia Casciato, Fax (416) or ccasciato@dobbinsales.com Page 1 of 1

4 REQUEST TO RETURN PRODUCT TO DOBBIN SALES WAREHOUSE RGA# TO BE PROVIDED BY OUR CREDIT DEPARTMENT UPON APPROVAL OF COMPLETED FORM FAX COMPLETED FORM TO ATTN: CLAUDIA FAX OR Date of Request: Customer Name: Requested By: Fax #: City: Phone #: Customer Account #: Agent/Sales Rep: (REQUIRED FIELDS: ) INVOICE/SALES ORDER# REASON FOR RETURN RECEIVED ( ) OK (X) NO INITIAL CONDITION DEFECTIVE OR OK QUANTITY INVOICE/SALES ORDER# REASON FOR RETURN ///////////////////////////////////////// QUANTITY INVOICE/SALES ORDER# REASON FOR RETURN ///////////////////////////////////////// QUANTITY RETURN AUTHORIZATION RGA # (MUST BE CLEARLY MARKED ON ALL SHIPPING LABELS) STANDARD 25% RESTOCKING CHARGE: ALL MATERIAL SUBJECT TO INSPECTION RETURN VIA: PREPAID (CUSTOMER) OR COLLECT (DHL ACCT. CC3622) MUST INCLUDE RGA ON WAYBILL AUTHORIZATION: DATE:

5 DEMANDE DE RETOUR UN RGA# VOUS SERA DONNÉ PAR NOTRE DÉPARTEMENT DE CREDIT SUR ACCEPTATION DE CE FORMULAIRE COMPLETÉ FAXER À L' ATTENTION DE: CLAUDIA AU OU PAR COURIEL Date: Votre Nom : Nom d'entreprise: Faxe #: Ville: Tél : Votre Numéro de Compte #: Agent/Sales Rep: Lambert et Bégin inc. ( DOIT ÊTRE COMPLETÉ ) VOTRE COMMANDE ORIGINALE RECEIVED ( ) OK (X) NO INITIAL CONDITION DEFECTIVE OR OK QUANTITÉE CODE DU PRODUIT / DESCRIPTION: VOTRE COMMANDE ORIGINALE RAISON DU RETOUR ///////////////////////////////////////// QUANTITÉE CODE DU PRODUIT / DESCRIPTION: VOTRE COMMANDE ORIGINALE RAISON DU RETOUR ///////////////////////////////////////// QUANTITÉE CODE DU PRODUIT / DESCRIPTION: RETURN AUTHORIZATION RGA # (DOIT ÊTRE CLAIREMENT INDIQUÉ SUR CHAQUE COLIS RETOURNÉ) 25% FRAIS MINIMUM STANDARD: SUJET À INSPECTION RETOURNER PREPAID (CLIENT) OU COLLECTE (DHL ACCT. CC3622) RGA# DOIT PARAITRE SUR LE CONNAISSEMENT AUTHORISATION: DATE: