DIRECTORY OF SERVICES for

The Connexions Resource Centre DIRECTORY OF SERVICES for English-speaking Seniors 2014 0

i Contents Connexions Resource Centre... 1 Important Phone Numbers... 1 CLSC health and social services centres... 2 Gatineau Region... 2 MRC des Collines Region... 2 Papineau Region... 3 Pontiac Region... 3 Hospitals... 5 Rehabilitation Centres... 6 Long Term Care Facilities... 7 Gatineau... 7 MRC des Collines Region... 7 Papineau... 7 Pontiac... 8 Vallée-de Gatineau... 8 City of Ottawa Hospitals... 9 Government of Canada Services... 11 Government of Quebec Services... 13 Services Québec... 13 Québec Health Insurance Plan... 13 Seniors Council (Conseil des aînés)... 13 Québec Human Rights Commission... 13 Québec Immigration (Immigration et Communautés culturelles)... 13 Public Curator... 13 Québec Justice Department... 14 RPCU-(Your Health and Social Services Rights)... 14 Consumer Protection Office... 14 Quebec Office for the Handicapped... 14 Pensions... 14 Rent Review Board... 15 i

Revenue Québec... 15 Automobile licensing bureau... 15 Housing... 15 City Of Gatineau... 16 Residential Services... 16 Seniors Home Renovation... 16 Ville de Gatineau Seniors Commission... 16 Volunteer Seniors Assistance Organizations... 17 Aylmer-Volunteers... 17 Buckingham Masson-Angers Volunteers... 17 Gatineau Volunteers/Carrefour d information pour aines... 17 Gatineau Seniors Centre... 17 Hull Volunteers... 18 Volunteers & Assistance to Seniors... 18 Seniors Support Organizations... 19 Assistance for the hearing impaired... 19 Association for the Visually-Handicapped... 19 Association of Persons Living with Association Québécoise de Gérontologie (AQG)... 19 Bereaved Families of Ontario-Ottawa... 19 Canadian Arthritis Society... 19 Canadian Cancer Society... 19 Canadian Celiac Association... 19 Canadian National Institute for the Blind... 20 Centre C.A.R.M.E.N.... 20 Chronic Pain... 20 Community Support for Intellectually Deficient Individuals... 20 Council for the protection of the Ill... 20 Diabetic Support group... 20 Emotional Support for Existential Difficulties... 21 Epilepsy Outaouais... 21 Federation of Seniors Support and Rights for Seniors... 21 Financial Education and Support... 21 The Friendship House... 21 Gatineau Seniors Activity Centre... 21 Hearing Impaired... 22 ii

Hearing Impaired Support Services... 22 Intellectual Deficiency Support for Seniors and families... 22 L ARO-Social Activities and Resources for Seniors... 22 Multiple Sclerosis Society of Canada... 22 Muscular Dystrophy Association of Canada... 22 Muscular Dystrophy Association of Canada Québec Regional Office... 23 Outaouais Alzheimer's Society & La Maison-Fleur-Ange... 23 Remue Ménage Outaouais (RMO)... 23 Support for the Physically handicapped (Amicale des handicapés physiques de l Outaouais )... 23 Visually-handicapped Association... 23 Palliative Care Services... 24 Canadian Palliative Care Association... 24 Québec Palliative Care Association... 24 Palliative care Centre & Support Services... 24 Food Assistance... 25 Aylmer Food Centre... 25 Aylmer-Saint-Vincent-de-Paul-Community Counter... 25 Centre Frédéric-Ozanam... 25 Centre Yolande Duval... 25 Hull-St-Vincent De Paul-Community Counter... 25 La Manne de l Île Food Bank... 25 Le Grenier des Collines.... 25 Maison l Etincelle Meals on Wheels... 25 Meals on Wheels (Aylmer)... 26 Seniors Food Shopping Assistance... 26 Soupe populaire de Hull... 26 Legal Assistance and Individual Rights... 27 Aide juridique Aylmer... 27 Aide juridique Buckingham... 27 Aide juridique de Gatineau... 27 Centre juridique communautaire de Hull... 27 Chambre des notaires, info juridique... 27 Familis: Rights of Grand-Parents... 27 Federation of Seniors: Support and Rights for Seniors... 28 Quebec Association for the rights of retired persons... 28 iii

Housing Assistance... 29 Addictions Support and Services... 30 Drug, Alcohol, and Medication Treatment Centre... 30 Addiction Support & Prevention Centre... 30 Alcoholics Anonymous... 30 Gambling Addiction 24/7 help-line... 30 Mental Health Support and Services... 31 Ami-Quebec... 31 Centre d Aide 24/7... 31 Maison le Ricochet... 31 Mental Health Support... 31 Outaouais Mental Health-Rights and Support Services... 31 Hebergevac... 31 Abuse Support and Services... 32 Crime Victims Assistance Centre... 32 CALAS-Sexual Assault Help Centre... 32 Help for violent men... 32 Spousal Abuse: 24/7 support... 32 Telephone Crisis help-line... 32 Women s Shelters... 33 Transportation... 34 Gatineau Ottawa Executive Airport (YND)... 34 Outaouais Bus Services... 34 Outaouais Specialized Medical Transport (Private)... 34 Ottawa Macdonald Cartier International Airport (YOW)... 34 (STO) Special Transport for handicapped... 34 Via Rail Canada... 34 Voyageur /Greyhound bus services... 34 Service Quality and Complaints... 35 1st Recourse... 35 2nd Recourse... 36 If you need help with your complaint... 36 Your Responsibilities... 37 iv

1 Connexions Resource Centre Connexions is located at 2 Millar St., Gatineau (Hull). For help regarding access to health and social services information in English, please contact us at: Tel: 819-777-3206 Email: info@ohssn.org Website: www.ohssn.org Important Phone Numbers EMERGENCY (fire, police, or ambulance) 9-1-1 Info-Santé 8-1-1 City of Gatineau 3-1-1 Community Resources Information 2-1-1 Québec Provincial Police 514-598-4141 Poison Centre 1-800-463-5060 Crisis Centre 1-800-353-1143 SOS Spousal Abuse 1-800-363-9010 Elder Abuse Line 1-888-489-2287 APPUI Support Line for Caregivers 1-855-852-7787 Suicide Prevention Centre 1-866-277-3553 Hydro Québec 1-800-790-2424 Gazifière (Gas) 819-771-8321 1

2 CLSC health and social services centres CLSCs (Centre locale de services communautaires) are Quebec s local health and social services centres. The CLSCs are the entry point to most of the health and social services in the Outaouais. There are centres in all areas of the Outaouais. Gatineau Region CLSC de Gatineau de la Gappe 777 Boul. de La Gappe, Gatineau QC J8T 8R2 Telephone: 819-966-6550 CLSC de Gatineau Avenue Gatineau 80 Avenue Gatineau, Gatineau QC J8T 4J3 Telephone: 819-966-6590 CLSC de Gatineau - Saint-Rédempteur 85 Rue Saint-Rédempteur, Gatineau QC J8X 4E6 Telephone: 819-966-6510 CLSC de Gatineau- Saint-Raymond 92 Boul. Saint-Raymond, Gatineau QC J8Y 1S7 Telephone: 819-966-6525 CLSC de Gatineau- Le Guerrier 425 Rue LaGuerrier, Gatineau QC J9H 6N8 Telephone: 819-966-6540 MRC des Collines Region CLSC de Chelsea 490 Route 105 Suite 201, Chelsea QC J9B 1L2 Telephone: 819-459-1112 Toll Free: 1-877-459-1112 CLSC de Masham 9 Chemin Passe-Partout, Ste-Cécile de Masham QC J0X 2W0 Telephone: 819-459-1112 Toll Free : 1-877-459-1112

3 CLSC de Cantley 850 Montée de la Source, Cantley QC J8V 3H4 Telephone: 819-459-1112 Toll Free: 1-877-459-1112 CLSC Val des Monts 1884 Route du Carrefour, Val des Monts QC J8N 7N5 Telephone: 819-459-1112 Toll Free : 1-877-459-1112 Papineau Region CLSC de la Vallée de la Lièvre (Maclaren) 578 Rue MacLaren, Gatineau QC J8L 2W1 Telephone: 819-986-3359 CLSC de la Vallée de la Lièvre (Buckingham) 617 Avenue Buckingham, Gatineau QC J8L 2H4 Telephone: 819-986-3359 CLSC de la Vallée de la Lièvre (Val-des-Bois) 601 Route 309 C.P. 126, Gatineau QC J0X 3C0 Telephone: 819-454-2355 Pontiac Region CLSC Fort Coulonge 160 Chemin De la Chute Rd., Mansfield QC J0X 8R2 Telephone: 819-683-3000 Toll Free: 1-800-567-9625 CLSC Otter Lake 340 Martineau Ave., Otter Lake QC J0X 2P0 Telephone: 819-453-7392

4 CLSC Rapides-des-Joachims 48A Church St., Rapides-des-Joachims Telephone: 613-586-2357 CLSC Chapeau 72, St-Patrick St., Chapeau QC J0C 1M0 Telephone: 819-689-5080 CLSC Bryson 420 Terry Fox St., Bryson QC J0X 1H0 Telephone: 819-648-2193 CLSC Quyon 1164 Clarendon St., Bryson QC J0X 2V0 Telephone: 819-458-2848

5 Hospitals Hôpital de Gatineau 909 La Vérendrye Boul. West, Gatineau QC J8P 7H2 Telephone: 819-561-6100 Hôpital de Hull 116 Lionel-Émond Boul., Gatineau QC J8Y 1W7 Telephone: 819-966-6200 Hôpital de Papineau 155 Maclaren Est, Gatineau QC J8L 0C2 Telephone: 819-986-3341 Hôpital de Maniwaki 309 Desjardins Boul., Maniwaki QC J9E 2E7 Telephone: 819-449-4690 or 819-449-2300 Memorial Hospital-Wakefield 101 Burnside Rd., Wakefield QC J0X 3G0 Telephone: 819-459-1112 Toll Free: 1-877-549-1112 Pontiac Hospital-Shawville 200 Argue St. Shawville, QC J0X 2Y0 Telephone: 819-647-2211

6 Rehabilitation Centres Centre de Réadaptation La RessourSe (La RessourSe Rehabilitation Centre) 135 Saint-Raymond Boul., Gatineau, QC J8Y 6X7 Telephone 819-777-6269, ext. 4015 Website: www.crr-la-ressourse.qc.ca/index_f.html Pavillon du Parc 124 Lois St., Gatineau QC J8Y 3R7 Telephone: 819-770-1022 Website: www.pavillonduparc.qc.ca CRDO : La Centre de readaptation en dependance de l Outaouais (formerly Jellinek) 25 Saint-François St., Gatineau QC J9A 1B1 Telephone: 819-776-5584 Website: http://dependanceoutaouais.org/ E-mail: crdoutaouais@ssss.gouv.qc.ca

7 Long Term Care Facilities Gatineau www.csssgatineau.qc.ca/en/contact_us/ Maison Bon Séjour (CHLSD) 134 Jean-René-Monette St., Gatineau QC J8P 7C3 Telephone: 819-966-6450 Renaissance (CHSLD) 445 Wilifrid-Lavigne Boul., Gatineau QC J9H 6H9 Telephone: 819-966-6440 Résidence Foyer du Bonheur (CHLSD) 125 Lionel-Emond Boul., Gatineau QC J8Y 5S8 Telephone: 819-966-6410 Résidence La Pietà (CHSLD) 273 Laurier St., Gatineau QC J8X 3W8 Telephone: 819-966-6420 MRC des Collines Region Centre d Hébergement La Pêche (CHLSD) 9 Chemin Passe-Partout, Saint-Cécile-de-Masham QC Telephone: 819-459-1112, ext. 6252 Toll-Free: 1-877-459-1112 Website: http://santedescollines.qc.ca/ Papineau Centre d hébergement Vallée-de-la-Lièvre (CHLSD) 111 Gérard-Gauthier St., Gatineau QC J8L 3C7 Telephone: 819-986-1043 Website: http://www.cssspapineau.qc.ca/joindre/

8 Pontiac www.santepontiac.qc.ca/-chsld-8-.html?lang=en Centre Hospitalier Pontiac (CHSLD) 200 Argue St., Shawville QC J0X 2Y0 819-647-2211 Pavillon Centre d accueil Pontiac (CHSLD) 295 Allan Black, Shawville QC J0X 2Y0 Telephone : 819-647-3851 Pavillon Manoir Sacré Cœur (CHSLD) 230 Chemin de la Chute, Mansfield QC, J0X 1V0 Telephone 819-683-3392 Vallée-de Gatineau CSSS Vallée-de-la-Gatineau 309 Desjardins Boul., Maniwaki QC J9E 2 E 7 Telephone: 819-449-2300 Website: www.csssvg.qc.ca/

9 City of Ottawa Hospitals Élizabeth Bruyère Centre Palliative care centre 43 Bruyère St., Ottawa ON Telephone: 613-562-6262 Perley and Rideau Veterans Hospitals 1750 Russell Road, Ottawa ON Telephone: 613-562-7170 Ottawa Hospital-Civic Campus 1053 Carling Avenue, Ottawa ON Telephone: 613-722-7000 Hearing impaired: 613-761-4024 Regional Cancer Centre 1500 Alta Vista Drive, Ottawa ON Telephone: 613-247-3527 Ottawa Hospital-General Campus 501 Smyth Road, Ottawa ON Telephone: 613-722-7000 Hearing impaired: 613-761-4024 Ottawa Hospital-Riverside Campus 1967 Riverside drive, Ottawa ON Telephone: 613-722-7000 Montfort Hospital 713 Montreal Road, Ottawa ON Telephone: 613-746-4621 Queensway-Carleton Hospital 3045 Baseline Road, Ottawa ON Telephone: 613-721-2000

Ottawa Royal Hospital (Psychiatric) 1145 Carling Avenue, Ottawa ON Telephone: 613-722-6521 10

11 Government of Canada Services Service Canada Information on Programs and Services www.servicescanada.gc.ca Telephone: 1-800-622-6232 Hearing impaired: 1-800-926-9105 Canadian Revenue Agency www.cra.gc.ca Telephone: 1-800-267-6999 Hearing Impaired: 1-800-665-0354 Canadian Human Rights Commission www.ccdp-chrc.ca Telephone: 1-888-214-1090 Hearing Impaired: 1-888-643-3304 Canadian Pension Plan and Old Age Security Information on services, Canadian Pension Plans, Death benefits, Old Age Security, forms and publications. 85 Bellehumeur St. Room 150, Gatineau QC K8T 8B7 920 Saint-Joseph Boul., Gatineau QC, J8Z 1S9 Telephone: 1-800-277-9914 Hearing Impaired: 1-800-255-4786 Info-Seniors Canada www.seniors.gc.ca Telephone: 1-800-622-6232 Hearing Impaired: 1-800-926-9105 Social Insurance Number (Office) Telephone: 1-800 -206-7218 Passport Office www.pptc.qc.ca Information and passport requests Telephone: 1-800-567-6868

Veterans Affairs Canada Information and Assistance to war veterans Telephone: 1-866-522-2122 12

13 Government of Quebec Services www.gouv.qc.ca Services Québec Information on programs and services offered to seniors by the Quebec Government Telephone: 1-877-644-4545 Hearing Impaired: 1-800-361-9596 Local office: 170 Hotel-de-Ville, Gatineau, QC J8X 4C2 Québec Health Insurance Plan (Régie de l assurance maladie du Québec) Information and services related to health cards, drug insurance plan, hearing aids programs, free eye exams, physical aids, prosthetics, ambulance service, etc. Telephone: 1-800-561-9749 Hearing Impaired: 1-800-361-3939 Website: www.ramq.gouv.qc.ca Seniors Council (Conseil des aînés) Organization promoting the rights and interests of seniors Telephone: 1-800-622-6232 Website: www.conseildesaines.qc.ca Québec Human Rights Commission (Commission des droits de la personne et des droits de la jeunesse) Information on human rights in Quebec Telephone: 1-800-361-6477 Website: www.cdpdj.qc.ca Québec Immigration (Immigration et Communautés culturelles) Telephone: 1-877-864-9191 Website: www.immigration-quebec.gouv.qc.ca/en/ Public Curator 16 Impasse de la Gare-Talon, Room 320, Gatineau QC Telephone: 1 819-243-8393 Toll free: 1-800-363-9020 Website: www.curateur.gouv.qc.ca

14 Québec Justice Department Ministère de la Justice -Directeur de l état civil Information relating to birth & death certificates, marriage certificates, etc. Telephone: 1-866-536-5140 Website: http://www.justice.gouv.qc.ca RPCU-(Your Health and Social Services Rights) Regroupement provincial des comités des usagers Information relating to user s rights for health and social services Telephone: 514-436-3744 Webster: http://www.rpcu.qc.ca Consumer Protection Office (Office de la protection du consommateur) Information on consumer protection laws, small claims court, funeral home services, etc. Regional office-outaouais 170 Hôtel de Ville St. Office 8300, Gatineau, QC J8X 4C2 Telephone: 819-772-3016 Website: www.opc.gouv.qc.ca Quebec Office for the Handicapped (Office des personnes handicapées du Québec) Information and support for all things related to the handicapped 170 Hotel de Ville St. Room 8200 Gatineau, QC J8X 4C2 Website: www.ophq.gouv.qc.ca Telephone: 1-800-567-1465 Hearing Impaired 1-800-567-1477 Pensions (Régie des rentes du Québec) Information and forms related to pension supplement, spousal death benefits, etc. Édifice Jos Montferrand, 170 Hôtel de Ville St., Office 3450, Gatineau QC J8X 4C2 Telephone: 1 800 463-5185 Website: www.rrq.gouv.qc.ca

Rent Review Board (Régie du logement) Information on rights and obligations relating to renting and leasing, complaints and rental court related issues. Édifice Jos Montferrand, 170 Hôtel de Ville St. Office 4100, Gatineau QC J8X 4C2 Telephone: 1-800-683-2245 Website: www.rdl.gouv.qc.ca Revenue Québec (Revenu Québec) For information on income tax, taxes, contributions to the drug benefit program, tax credits for keeping the elderly at home RRSPs, RIFs. 170 Hôtel-de-Ville St., 6e étage, Gatineau QC Telephone: 819-770-1768 Toll free: 1-800-267-6299 Hearing Impaired: 1-800-361-3795 Website: www.revenu.gouv.qc.ca Automobile licensing bureau (Société de l assurance automobile du Québec) Telephone: 1-800-361-7620 Hearing Impaired: 1-800-565-7763 Website: www.saaq.gouv.qc.ca Housing (Société d habitation du Québec) Information on programs and housing for seniors. Telephone: 1-800-463-4315 Website: www.habitation.gouv.ca 15

16 City Of Gatineau Residential Services Telephone 3-1-1 Seniors Home Renovation Subsidies for independent living. City of Gatineau- Urbanism Office Telephone: 819-595-7331 Ville de Gatineau Seniors Commission Commission sur les aînés Telephone: 819-243-2345 ext. 2109

17 Volunteer Seniors Assistance Organizations Please note that the following organizations offer a wide variety of support services to seniors. Services vary widely with the different groups and NOT all services are free. However, most are volunteer-based and offer basic support services such as accompaniment for appointments, grocery shopping, meal assistance, home visits, telephone contact to reduce isolation, government forms and tax-filing assistance. Please contact the one nearest you for information about the services offered in your area. Aylmer-Volunteers Centre d action bénévole ACCÈS Membership required. 67 Principale St., Gatineau QC J9H 3L4 Telephone: 819 684-2242 E-mail: c.a.b.acces@bellnet.ca Buckingham Masson-Angers Volunteers Association des bénévoles de la Vallée-de-la-Lièvre 390 Buckingham Ave., Gatineau QC J8L 2G7 Telephone: 819 281-4343 E-mail: associationdesbenevoles@videotron.ca Gatineau Volunteers/Carrefour d information pour aînés Centre d action bénévole de Gatineau 42 Gatineau Ave., Gatineau QC J8T 4J3 Telephone: 819 568-0747 E-mail: benevole@ncf.ca Email: carrefourinfoaines@videotron.ca Website: www.ncf.ca/benevole Gatineau Seniors Centre Centre des aînés de Gatineau-Volunteers Membership required. 89 Jean-René-Monette St., Gatineau QC J8P 5B8 Telephone: 819-663-3305 E-mail: germains@vl.videotron.ca Website: www.ainesdegatineau.qc.ca

18 Hull Volunteers Centre d action bénévole de Hull 4 Taschereau St. Room 550, Gatineau QC J8Y 2V5 Telephone: 819-778-6133 E-mail: direction@benevoles-outaouais.org Website: www.benevoles-outaouais.org Volunteers & Assistance to Seniors Centre d entraide aux aînés Membership required. 331 Cité des Jeunes Boul. Room 101, Gatineau QC J8Y 6T3 Telephone: 819-771-6609 E-mail: centredentraideauxaines@videotron.ca Website: www.entraideauxaines.ca

19 Seniors Support Organizations Assistance for the hearing impaired Association de l ouïe de l Outaouais Support, Rights, Education and Sign Language 115 Sacré-Cœur Boul. Room 206, Gatineau QC J8X1C5 Telephone: 819-770-9653 E-mail: adoo@qc.aira.com Association for the Visually-Handicapped Association des personnes handicapées visuelles de l Outaouais (APHVO) 109 Wright St. Office 202, Gatineau QC J8X 2G7 Telephone: 819-771-5417 E-mail: aphvo@bellnet.ca Website: www.aphvo.qc.ca Association of Persons Living with Association Québécoise de Gérontologie (AQG) 180 Mont-Bleu Blvd. Room 215, Gatineau QC J8Z 3J5 Telephone: 819-771-8391 ext. 230 Bereaved Families of Ontario-Ottawa 211 Bronson Avenue Suite 303, Ottawa ON K1R 6H5 Telephone: 613-567-4278 office@bfo-ottawa.org Canadian Arthritis Society Telephone: 1-800-321-1433 Canadian Cancer Society 15 Buteau St. Room 105, Gatineau QC J8Z 1V4 Telephone : 819-777-4428 Canadian Celiac Association Association Canadienne de la Maladie Cœliaque Telephone: 905-507-6208 Toll Free: 1-800-363-7296 Website: www.celiac.ca

20 Canadian National Institute for the Blind Telephone: 1-800-563-2642 Ottawa Office: 613-563-4021 Centre C.A.R.M.E.N. Professional services supporting the ill and their families. 253 Bellehumeur St., Gatineau QC Q8Q 8Q8 Telephone: 819-243-0037 Chronic Pain Association des personnes vivant avec la douleur chronique 115 Sacré-Cœur Boul. Room 211, Gatineau QC J8X 1C5 Telephone: 819-246-4932 Email: info@apvdc.ca Community Support for Intellectually Deficient Individuals Association pour l intégration communautaire de l Outaouais (APICO) 405 Maloney Boul. East, Gatineau QC J8P 6Z8 Telephone: 819-669-7967 E-mail: apico@bellnet.ca Website: www.apico.ca Council for the protection of the Ill Conseil pour la protection des malades (CPM) For individuals using the health and social services in Quebec Toll free: 1 877 276-2433 E-mail: info@cpm.qc.ca Website: www.cpm.qc.ca Diabetic Support group Les diabétiques de l Outaouais 331 Cité-des-Jeunes Boul. Room 301, Gatineau QC J8Y 6T3 Telephone: 819-770-0442 Email: diabetiquesoutaouais@gmail.com

21 Emotional Support for Existential Difficulties La Maison Alonzo-Wright 2425-A Saint-Louis St., Gatineau QC J8V 1E7 Telephone: 819 246-7277 E-mail: maisonalonzowright@ncf.ca Epilepsy Outaouais Epilepsy sufferers and family support 115 Sacré-Cœur Boul. Room 111, Gatineau QC J8X 1C5 Telephone: 819-595-3331 E-mail: info@epilepsieoutaouais.org Federation of Seniors Support and Rights for Seniors Fédération des Clubs d âge d or du Québec (FADOQ) Outaouais 5-B St-Arthur St., Gatineau QC Telephone: 819-777- 5774 Toll Free: 1-800-828-3344 E-Mail: admin@fadoqoutaouais.qc.ca Website: www.fadoqoutaouais.qc.ca Financial Education and Support Association coopérative d économie familiale de l Outaouais 109 Wright St., Gatineau QC Telephone: 819-770-4911 E-mail: acefout@videotron.ca The Friendship House Maison de l Amitié Community Support-Social activities 58 Hanson St., Gatineau QC J8Y 3M5 Telephone: 819-772-6622 E-mail: orgcommunautaire@ncf.ca Gatineau Seniors Activity Centre Centre des aînés de Gatineau Social activities for seniors and those afflicted with Alzheimer s 196 Notre Dame St., Gatineau QC J8P 0E6 Telephone: 819-663-3305 Email: cag@videotron.ca

22 Hearing Impaired Association de l ouïe de l Outaouais 115 Sacré-Cœur Boul. Office 206, Gatineau QC J8X1C5 Telephone: 819-770-9653 E-mail: adoo@qc.aira.com Hearing Impaired Support Services Service régional d interprétation visuelle de l Outaouais (SRIVO) 115 Sacré-Cœur Boul. Room 212, Gatineau QC J8X 1C5 Telephone: 819-771-7273 Hearing Impaired: 819-771-6270 E-mail: srivo@qc.aira.com Intellectual Deficiency Support for Seniors and families Pavillon du Parc (must be referenced by CLSC) 124 Lois St., Gatineau QC J8Y 3R7 Telephone: 819-770-1022 Website: www.pavillonduparc.qc.ca L ARO-Social Activities and Resources for Seniors L ARO Académie des retraités de l Outaouais 331 Cite-des-Jeunes Boul., Gatineau QC J8Y 6T3 Telephone : 819-776-5052 Email: aro2@videotron.ca Website: www.academiedesretraites.ca Multiple Sclerosis Society of Canada 10 Noël St. Room 109, Gatineau QC J8Z 3G5 Telephone: 819-778-1450 E-mail: info.outaouais@scleroseenplaques.ca Muscular Dystrophy Association of Canada Association Canadienne de la Dystrophie Musculaire Telephone: 613-232-7334

23 Muscular Dystrophy Association of Canada Québec Regional Office Association Canadienne de la dystrophie musculaire 1425 René-Lévesque Blvd. West Office 506, Montréal QC H3G 1T7 Telephone: 514-393-3522 Toll Free: 1-800-567-2236 Outaouais Alzheimer's Society & La Maison-Fleur-Ange Société Alzheimer de l Outaouais Québécois 380 Saint-Raymond Boul., Gatineau QC Telephone: 819-777-4232 Email: saoq@saoq.org Website: www.saoq.org Remue Ménage Outaouais (RMO) Home support such as house cleaning 10 Noel St. Room 110, Gatineau, QC Telephone: 819-778-2461 Support for the Physically handicapped (Amicale des handicapés physiques de l Outaouais ) 405 Notre-Dame St., Gatineau QC J8P 1L7 Telephone: 819-663-2999 E-mail: amicale.handicapes@videotron.ca Website: http://www.amicale.ca/ Visually-handicapped Association Association des personnes handicapées visuelles de l Outaouais 109 Wright St. Room 411, Gatineau QC J8X 2G7 Telephone: 819 771-5 417 E-mail: aphvo@bellnet.ca

24 Palliative Care Services Canadian Palliative Care Association Association canadienne des soins palliatifs Toll Free: 1-800-668-2785 E-mail: info@chpca.net Website: www.acsp.net/debut.htm Québec Palliative Care Association Association québécoise des soins palliatifs Telephone: 1-514-826-9400 E-mail: info@aqsp.org Website: www.aqsp.org Palliative care Centre & Support Services Maison Mathieu-Froment-Savoie 170 Sherbrooke St., Gatineau QC J8Y 2L6 Telephone: 819-770-3900 E-mail: mmsf@qc.aira.com Website: www.mmsf.org

25 Food Assistance Aylmer Food Centre 70 Eardley St., Gatineau QC J9H 4K2 Telephone: 819-684-0163 Aylmer-Saint-Vincent-de-Paul-Community Counter 56 Principale St. Aylmer QC J9H 3L3 Telephone: 819-684-0754 Centre Frédéric-Ozanam 751 Saint-Joseph Boul., Gatineau QC J8Y 4B7 Telephone: 819-770-3789 Centre Yolande Duval 57 Charlevoix St., Gatineau QC J8X 1P3 Telephone: 819 778-0173 Hull-St-Vincent De Paul-Community Counter 102 Eddy St., Hull QC Telephone: 819-776-1068 La Manne de l Île Food Bank 119 de Carillon Road, Gatineau QC J8X 2P8 Telephone: 819-770-5261 Email : mannedelile@sympatico.ca Le Grenier des Collines. Emergency food relief, collective kitchens 34 de l Église St., Val-des-Monts, QC Telephone: 819-457-1010 Maison l Etincelle Meals on Wheels Meal delivery support for seniors 20 A Beurrerie Road, Masham, QC Telephone: 819-456-4696 Email: mdfetincelle@bellnet.ca

26 Meals on Wheels (Aylmer) Meal Delivery Support for seniors Telephone: 819-684-9800 Seniors Food Shopping Assistance Le Centre d entraide aux aînés Provides bus and accompaniment for seniors With their grocery needs and outings. Telephone: 819-771-6609 Soupe populaire de Hull Food and clothing support 751 St-Joseph Boul., Gatineau QC J8Y 4B7 Telephone: 819 770-3789 E-Mail: soupepophull@bellnet.ca

27 Legal Assistance and Individual Rights Legal assistance services are offered across the region for seniors with low income. Aide juridique Aylmer 8 Place Grande Rivière Place Room 203 Chemin Aylmer, Gatineau, QC J9H 6H4 Telephone: 819-684-0333 E-mail: bureauaylmer@ccjo.qc.ca Aide juridique Buckingham 135 Joseph St., Gatineau QC J8L 1G1 Telephone: 819-986-6733 E-mail: bureaubuckingham@ccjo.qc.ca Aide juridique de Gatineau 365 Gréber Boul. Office 202, Gatineau QC J8T 5R3 Telephone: 819-568-0990 E-mail: bureaugatineau@ccjo.qc.ca Centre juridique communautaire de Hull 768 Saint-Joseph Boul. Room 210, Gatineau QC J8Y 4B8 Telephone: 819-772-3011 E-mail: bureaucivil-famille@ccjo.qc.ca Chambre des notaires, info juridique Clinique juridique de Hull 155 Saint-Etienne St., Gatineau QC J8X 1K7 Telephone: 819-778-1147 Toll Free: 1-800-668-2473 E-mail: droitsocial@cliniquejuridique.org Website: www.cliniquejuridique.org Familis: Rights of Grand-Parents Rights pertaining to access to grandchildren. Website: www.riopfq.com Toll free: 1-877-527-8435

28 Federation of Seniors: Support and Rights for Seniors Fédération des Clubs d âge d or du Québec (FADOQ) Outaouais 5-B St-Arthur St., Gatineau QC Telephone: 819-777- 5774 Toll Free: 1-800-828-3344 E-Mail: admin@fadoqoutaouais.qc.ca Website: www.fadoqoutaouais.qc.ca Quebec Association for the rights of retired persons Association québécoise pour la défense des droits des personnes retraitées et préretraitées Telephone: 1-514 526-3845 Email: info@aqdr.org Website: www.aqdr.org

29 Housing Assistance City Subsidized Housing Office municipal d habitation de Gatineau 227 de la Savane Boul., Gatineau QC J8T 1R5 Telephone: 819-568-0033 E-mail: omhg@omhgatineau.qc.ca Website: www.omhgatineau.qc.ca Co-op Housing Fédération des coopératives d habitation de l Outaouais 178 Gréber Boul., Gatineau QC J8T 6Z6 Telephone: 819 243-3717 Email: fechohpot@fecho.qc.ca Website: www.cooperativehabitation.coop Quebec Housing Corp. La Société d Habitation du Québec Home support and housing subsidies Telephone: 1-800-463-4315 Website: www.habitation.gouv.qc.ca Shared Housing Les Habitations partagées de l Outaouais Urbain 331 de la Cité-des-Jeunes Boul., Gatineau QC J8Y 6T3 Telephone: 819-771-6576 Social Housing & Community Support Les œuvres Isidore Ostiguy 95 Lois St., Gatineau QC J8Y 3R5 Telephone: 819-778-1325

30 Addictions Support and Services Drug, Alcohol, and Medication Treatment Centre La Centre de readaptation en dependance de l Outaouais (formerly Jellinek) 25 Saint-François St., Gatineau QC J9A 1B1 Telephone: 819-776-5584 E-mail: crdoutaouais@ssss.gouv.qc.ca Addiction Support & Prevention Centre Centre d intervention et de prévention en toxicomanie de l Outaouais (CIPTO) 92 St-Jaques St., Gatineau QC J8X 2Z2 Telephone: 819-770-7249 Toll Free: 866-778-4372 E-mail: toxico@cipto.qc.ca Website: www.cipto.qc.ca Alcoholics Anonymous Telephone: 819-663-2676 Gambling Addiction 24/7 help-line Telephone: 1-800-461-0140

31 Mental Health Support and Services Ami-Quebec Free and bilingual services including one-on-one counselling for caregivers, teleworkshops, and interactive sessions by videoconference Telephone: 877-303-0264 Website: www.amiquebec.ca Centre d Aide 24/7 Bilingual psychosocial and suicide crisis intervention, referral services, and short term stays Telephone: 819-595-9999 Maison le Ricochet A community organization supporting those with serious mental health issues in their social rehabilitation and work integration. Telephone: 819-770-7249 Toll Free: 819-456-4230 Website: www.maisonlericochet.com Mental Health Support Centre Inter-Section H.A.G. 1232 Saint-René Boul., Gatineau QC J8T 6H3 Telephone: 819-568-4555 E-mail: info@inter-section.ca Outaouais Mental Health-Rights and Support Services Droits-Accès de l Outaouais 145 Eddy St., Gatineau QC J8X 2W7 Telephone: 819-777- 4746 Toll free: 1-800-667-4746 E-Mail: dao@droitacces.com Hebergevac Respite for caregivers and persons receiving care 140 chemin de la Montagne, Val-des-Monts, QC Telephone: 819-457-2474

32 Abuse Support and Services Crime Victims Assistance Centre Centre d aide aux victimes d actes criminels (CAVAC) 729 Saint-Joseph Boul. Suite 104, Gatineau QC J8Y 4B6 Telephone: 819-778-3555 Toll free: 1-800-331-2311 Toll free: 1-866-532-2822 E-mail: info@cavacoutaouais.ca. Website : www.cavac.qc.ca CALAS-Sexual Assault Help Centre Centre d aide et de lutte contre les agressions sexuelles de l Outaouais C.P. Succursale, Gatineau QC J8X 3Z1 Telephone: 819-771-1773 Toll Free: 1-866-757-7757 Website: www.calas.ca Help for violent men Donne-toi une chance 1939 St-Louis Local 4, Gatineau, QC J8T 4H5 Telephone: 819-205-1451 Email: administration@donnetoiunechance.org Spousal Abuse: 24/7 support SOS Violence Conjugale Telephone: 1-800-363-9010 E-mail: cstdenis@sosviolenceconjugale.com Telephone Crisis help-line Tel-Aide Outaouais Telephone: 819-775-3223 Toll free: 1-800-567-9699 E-mail: admin@tel-aide-outaouais.org Website : www.tel-aide-outaouais.org

33 Women s Shelters L Autre Chez-Soi (Aylmer) Telephone: 819-685-0006 La Maison d hébergement pour Elles des Deux Vallées (Buckingham) Telephone: 819-986-8286 (24/7 Help-Line) Toll Free: 1-877-986-8286 Women Centre-Support (Buckingham) Centre Actu-Elle 501 Des Pins St., Gatineau QC J8L 2L2 Telephone: 819-986-9713 Maison Libere-Elles (Des Collines) Help-line : 819-827-4044 Administration telephone: 819-827-4510 La Maison Unies-Vers-Femmes (Gatineau) Telephone: 819-568-4710 Centre Mechtilde (Hull) Telephone: 819-777-2952 Email: accueil@centremechtilde.ca

34 Transportation Gatineau Ottawa Executive Airport (YND) 1717 Arthur-Fecteau St., Gatineau QC 819-663-0737 Outaouais Bus Services Société de transport de l Outaouais (STO) Schedule Telephone: 819-770-7900 Information: 819-770-3242 Website: www.sto.ca Outaouais Specialized Medical Transport (Private) Telephone: 819-778-1602 Ottawa Macdonald Cartier International Airport (YOW) 1000 Airport Parkway Private, Ottawa ON Telephone: 613-248-2000 (STO) Special Transport for handicapped Registration required. Telephone: 819-770-7900 ext. 6950 Reservations: 819-773-2222 Website: www.sto.ca Via Rail Canada Telephone: 1-888-842-7245 Hearing Impaired: 1-800-268-9503 Website: www.viarail.ca Voyageur /Greyhound bus services Hull Terminal: 238 St-Joseph Boul. Telephone: 819-771-2442

35 Service Quality and Complaints It is important to remember that communicating your dissatisfaction will help improve service quality. As a first step, you are invited to communicate your dissatisfaction to the person in charge of the service involved. Often that person can intervene in the situation in a satisfactory manner. 1st Recourse If the issue is not resolved, contact your Local Complaints Commissioner. They are there to listen, handle your complaint, promote service quality, and ensure that your rights are respected in complete confidentiality. CSSS de Gatineau Jocelyne Guénette 819-966-6179 Guylaine Ouimette 819-966-6101 CSSS de Papineau Louis Philippe Mayrand 819-986-9917, ext. 2240 CSSS des Collines Sylvie Daigle 819-459-1112, ext. 2520 CRD Outaouais, CRR La RessourSe et Pavillon du Parc Marylyne Braind or Michelle Piché 819-771-9502 or 1-877- 77179502 CSSS du Pontiac Benoit Paré 819-683-3000, ext. 265 CSSS Vallee-de-la-Gatineau Marc Larocque 819-449-4690, ext. 511 Les Centres Jeunesse de l Outaouais Louis-Philippe Mayrand 819-771-6631, ext. 2148 Or 1-800-567-6810 CHSLD Champlain- Gatineau Hélène Poirier 1-888-999-7484 CHSLD Vigi de L Outaouais Nicole Gariépy 514-684-0930, ext. 1439 Note: If your complaint involves the Agence de la santé et des services sociaux de l Outaouais, including: Community organizations, private nursing homes, services provided by the Agence, Coopérative des paramedics de l Outaouais, your complaint should instead be sent to :

36 Regional Complaints Commissioner Marc Larocque 819-776-7653 1-800-567-9637, ext. 7653 2nd Recourse If your complaint is still unresolved, or if you are unfairly or improperly treated by a Government of Quebec department or agency, or by an agency in the health and social services network, contact: Québec Ombudsman 525 René -Lévesque Boul. East Suite 1.25 Québec, QC G1R 5Y4 1-800-463-5070 www.protecteurducitoyen.qc.ca If you need help with your complaint CAAP (Complaint Assistance for Health and Social Services) Outaouais is a regional community organization mandated by the Minister of the Ministère de la Santé et des Services Sociaux. Their role is to assist you in any steps you make take concerning a complaint before an institution of the health and social services network, the Health and Social Services Ombudsman, or the Council of Physicians, Dentists and Pharmacists. CAAP Outaouais Centre d assistance et d accompagnement aux plaintes Outaouais 92 Saint-Raymond Boul. Office 203, Gatineau QC J8Y 1S7 Telephone: 819-770-3637 Toll free: 1-877-767-2227 E-mail: caap-out@videotron.ca

37 Your Responsibilities Rights do not exist in isolation. In the institution s code of ethics and values, users too have responsibilities: To communicate clearly and openly; To respect all those around and follow the rules of the institution; To use services judiciously; To provide all the necessary information and collaborate in their treatment; To express their needs and their degree of satisfaction; To make personnel aware of any dissatisfaction they may have.