Gestion et évaluation des services électroniques pour des techniciens et des activités des ventes au détail

Transcription

1 Gestion et évaluation des services électroniques pour des techniciens et des activités des ventes au détail GR1-LEO

2 Information sur le projet Titre: Code Projet: Gestion et évaluation des services électroniques pour des techniciens et des activités des ventes au détail GR1-LEO Année: 2008 Type de Projet: Statut: Accroche marketing: Projets de transfert d'innovation En cours EL-Grèce L'objectif principal de ce projet est d'appliquer et examiner complètement la méthodologie déjà développée par Leonardo/RELIABLE dans différents milieux des affaires et pays à l'intérieur de l'union européenne. L'utilisation de la formation en ligne et des langues multiples élimine plusieurs des barrières qui ont empêché une plus grandes inclusion et cohésion sociales. L'environnement de Web-étude permet la coopération européenne dans le VET et l'éducation de produit pour différentes compagnies. Son interface multilingue signifie que les mêmes matériaux d'étude peuvent être employés dans beaucoup de différents pays en même temps. L'environnement en ligne permettra également une meilleure interaction entre les étudiants et les étudiants. Le contenu multimédia sera employé afin d'augmenter apprendre l'efficacité. Le programme offrira également les modules en ligne d'évaluation, qui facilitent le retour sur investissement de surveillance - ROI (résultats RELIABLE de projet de Leonardo) pour la diverse vente et soutiennent des processus concernant les produits et les services. La plate-forme permettra à des utilisateurs d'entreprendre la formation de VET sur une base individuelle (guidée ou instruite par un ordinateur) ou comme partie d'une classe virtuelle de VET. Les classes virtuelles se réunissent synchroniquement (en même temps) ou asynchrone (à différentes heures), ou une certaine combinaison des deux, suivre des méthodes de Wiki et de blog (Web 2.0). Une boîte à outils de collaboration (Vétérinaire-Wiki) soutient la communication des étudiants et des administrateurs. Le but final du tout ceux-ci sera la livraison plus efficace du produit professionnel et soutiendra la formation, utilisant les 2.0 portails modernes de méthodologies et de collaboration du Web (portails de produit et de soutien d'entreprise - EPSP). Résumé: Description: In the MAESTRO project, an innovative and complete business process modelling and evaluation system, along with an e-learning methodology was proposed and tested. We exploited the extensive previous research and existing methodologies in the area of traditional education evaluation and especially in the area of students evaluation of (traditional) teaching effectiveness. Our innovation in this proposal pertains in finding the training needs of an enterprise, or generally a specific group, and then in using an extended new methodology for evaluating e-learning, which focuses both on the extent of use of the e-learning system by the learners and the extent of accomplishment of the educational objectives as central dependent variables. Transferring of innovation was implemented in an international level. The technical and research experience gained, as well as the products designed were employed in Bulgaria, Rumania, Sweden and Finland. The content created in one partner was translated in the native language of another. Since the whole procedure is web-based, transferring the innovation was automatically accomplished through electronic means. Additionally, the dissemination activities included publications in journals and conferences and a workshop that was planned. Moreover, the large amount of users that were involved contributed to the dissemination of the project results. The project reached most of its objectives. The proposed systems, methods and algorithms were fully developed and tested in a variety of test cases. A large number of users, more than 500, participated in the deployment of the systems and in the evaluation of the products of the MAESTRO project. Some of the methods were found to exceed expectations regarding their success. Specifically, the integrated Self-learning methodology was found to be by both instructors and trainees to be very easy to follow and very helpful. The Business Process Modelling and Evaluation method was also found to be accurate in locating business procedure problems. A problem however arose in the procedure: this 2

3 Information sur le projet Gestion et évaluation des services électroniques pour des techniciens et des activités method was difficult to implement in a large scale, due to the complexity of the Bank procedures we modelled. Nevertheless, we modelled and tracked a medium complexity procedure and extracted concrete and tangible results which led to specific recommendations for training sessions. Finally, a serious problem impeded the efforts of the project. The national agency continuously asked for revisions of the mid-term report and suspended the project funding. As a consequence, most of the dissemination activities and consortium meetings were cancelled. Nevertheless, the technical tasks of the projects were accomplished in full. Thèmes: Sectors: Types de Produit: Information sur le produit: *** Formation tout au long de la vie *** Validation, transparence, certification *** Orientation professionnelle ** Utilisation et diffusion de résultats ** Marché du travail ** Formation initiale * TIC * Entreprise, TPE, PME * Formation continue *** Enseignement ** Information et Communication * Activités de Services Administratifs et de Soutien Site Internet Programme/curriculum Matériel d'apprentissage Autres Méthodes d'évaluation The MAESTRO project designed, researched and developed two products. The first one is based on a novel Business Processing Modelling methodology. This method pinpoints the training needs in the vocational sector by modelling the business procedures and identifying, if applicable, possible problems. Then, the system proposes training sessions in order to increase the effectiveness of the business. The second system implements a designed for the MAESTRO project integrated self-learning methodology. This methodology creates new educational material and increases student collaboration. It was designed specifically to adapt the e-learning educational process to the needs of a corporation, a special target group or an investment. The aforementioned products were tested on over 500 users which found the products effective and user friendly. The Business Process Modelling system was employed by a bank, the stakeholders of which found it effective, although difficult to implement in a large scale. The research community approved the findings of the project by accepting for publication in 2 highly prestigious journals and several international conferences. We believe that the metrics-driven methodology proposed by this project correlates e-learning to business, increases its Return On Investment and finally persuades the business world of e -learning s effectiveness. The Training experience that the MAESTRO project proposes is more enriching for everyone, bi-directional and adapts to the special needs for training. Page Web du projet: 3

4 Contractant du projet Pays/Région: Type d'organisation: Site Internet: ICCS Athens Attiki EL-Grèce Institution de recherche Personne de contact Adresse: Téléphone: Fax: Site internet: Mr. Vassili Loumos Iroon Polytechniou 9 Zografou, Athens EL-Grèce loumos@cs.ntua.gr 4

5 Coordinateur Pays/Région: Type d'organisation: Site Internet: ICCS Athens Attiki EL-Grèce Institution de recherche Personne de contact Adresse: Téléphone: Fax: Site internet: Mr. Vassili Loumos Iroon Polytechniou 9 Zografou, Athens EL-Grèce loumos@cs.ntua.gr 5

6 Partenaire Partner 1 Pays/Région: Type d'organisation: Site Internet: Institute for Parallel Processing Bulgarian Academy of Sciences Sofia Sofia Stolitsa BG-Bulgarie Université/école supérieure spécialisée/academie Partner 2 Pays/Région: Type d'organisation: Site Internet: Swedish TelePedagogic Knowledge Center Nyköping Stockholm SE-Suède Entreprise de petite et de moyenne taille (jusqu'à 250 employés) Partner 3 Pays/Région: Type d'organisation: Site Internet: Atexcelixi SA Athens Attiki EL-Grèce Entreprise de petite et de moyenne taille (jusqu'à 250 employés) Partner 4 Pays/Région: Type d'organisation: Site Internet: Universitatea "Transilvania" Brasov Centru RO-Roumanie Université/école supérieure spécialisée/academie 6

7 Partenaire Partner 5 Pays/Région: Type d'organisation: Site Internet: Noema-CMI Lohilahti Aland FI-Finlande Autres 7

8 Données du projet Bank_Loan_Processes_using_BPMN_Modelling_IEEE_FORMAT.pdf CorpWiki.pdf Dental measurements using 3D models of plaster imprints.doc Enhancing student collaboration and knowledge production.doc EN - OPTIM2010-Sandu-Nedelcu-Cocorada-Dinu.pdf Keeping a course updated using collaborative Web 2.0 technologies_final.doc n-vis.pdf paper.pdf 8

9 Produits Computer Graphics Course in Greek Multimedia Technology Course in Greek Network Management Course in Greek Network Management Course in Bulgarian Network Management Course in Romanian An innovative methodology for integrated system design incorporating qualitative and quantitative 9

10 Produit 'Computer Graphics Course in Greek' Titre: Computer Graphics Course in Greek Type de Produit: Enseignement à distance Texte marketing: This is an intoductory course in Computer Graphics Description: Cible: Students of the School of Electrical & Computer Engineering, NTUA, Athens, Greece Résultat: Domaine d'application: Theory & Applications of Computer Graphics Adresse du site Internet: Langues de produit: grec moderne product files Computer Graphics GR.rar &prd=1 10

11 Produit 'Multimedia Technology Course in Greek' Type de Produit: Titre: Multimedia Technology Course in Greek Texte marketing: This is an introductory course in Multimedia Technology Description: Cible: Graduate Students of the School of Electrical & Compuer Engineering, NTUA, AThens,Greece Résultat: Domaine d'application: Basic notions and applications of Multimedia Signal Processing and Transmission Adresse du site Internet: Langues de produit: grec moderne product files Multimedia Technology GR.rar &prd=2 11

12 Produit 'Network Management Course in Greek' Titre: Network Management Course in Greek Type de Produit: Texte marketing: Advanced programm of Computer Network Management Description: Cible: ICT Engineers and High level Technicians Résultat: Domaine d'application: Computer Networks Adresse du site Internet: Langues de produit: grec moderne product files Network Management GR.rar &prd=3 12

13 Produit 'Network Management Course in Bulgarian' Titre: Network Management Course in Bulgarian Type de Produit: Texte marketing: Advanced programm of Computer Network Management Description: Cible: ICT Engineers and High level Technicians Résultat: Domaine d'application: Computer Networks Adresse du site Internet: Langues de produit: bulgare product files Network Management BU.rar &prd=4 13

14 Produit 'Network Management Course in Romanian' Titre: Network Management Course in Romanian Type de Produit: Texte marketing: Advanced programm of Computer Network Management Description: Cible: ICT Engineers and High level Technicians Résultat: Domaine d'application: Computer Networks Adresse du site Internet: Langues de produit: product files Network Management RO.rar &prd=5 14

15 Produit 'An innovative methodology for integrated system design incorporating qualitative and quantitative indices for optimal man-machine collaboration' Type de Produit: Titre: An innovative methodology for integrated system design incorporating qualitative and quantitative indices for optimal man-machine collaboration Texte marketing: An innovative methodology is introduced for integrated ICT system design incorporating qualitative and quantitative indices maximising ROI by optimising man-machine collaboration Description: An innovative methodology has being developed and tested for integrated ICT system design. This methodology incorporates qualitative and quantitative indices that maximise ROI by optimising man-machine collaboration. This new methodology is based Business Process Modeling Notation. Cible: Large Public and Private Organisations depending on complex ICT systems and extended human ressources Résultat: ROI optimised in the case of integrated ICT systems developemnt and exploitation Domaine d'application: ICT large scale applications Adresse du site Internet: Langues de produit: grec moderne product files D3.1 - Self Learning Integrated Methodology and Cases.doc &prd=6 15