Alain Roset Mail Division i i LA POSTE - IPC November 29 1
Key figures Over 29 billion pieces of mail handled, 16 billon with address 1st employer in France: 1st Retail network With 299, employees in Europe: 17, post offices 63 Million inhabitants Turnover: 21,6 billion Mail division: 12 billion 45 million accounts 251 billion deposits LA POSTE - IPC November 29 2
Coverage of the entire mail value Mail chain Mail subsidiaries which work in total synergy with La Poste Over 2, employees Mediapost - targeted admail and geomarketing Maileva - online mail operator Dynapost - integrated processing of business mail Aspheria & Orsid electronic publishing and document management solutions Sofrepost - consulting and international postal surveys Seres - development and hosting of B-B Bdata exchange services LA POSTE - IPC November 29 3
Business goals Adapt the cost of the operation to the future trend of the mail traffic. Transform our activities in accordance with sustainable development of the French society. Increase revenue with new activities. LA POSTE - IPC November 29 4
Productivity at workplace Switch from the annual budget approach (cost, number of employees) built in accordance with relatively stable traffic figures to the concept of cost per item. Switch from a long term view (annual) of the operations to short term (daily) adaptation between resources and traffic: Forecast traffic (daily prediction for priority and economical flows). Resources planning (daily with competence of the employees). LA POSTE - IPC November 29 5
Productivity at business level Challenge for the next years: how to rebuilt the delivery of the future?: Increase of the number of French inhabitants Increase of the number of the points of delivery (less high-rise buildings, more individual houses) Decrease of the global traffic and the traffic per point of delivery All the solutions are being studied to build a cost-effective delivery network in the mid term. LA POSTE - IPC November 29 6
Dashboard for sorting centre Integration of the performance indicators in the daily quality analysis management already in place. New focus on the ratio of utilization of the resources (equipments, human resources). New focus on the adaptation of the volume sorted to the needs of the delivery (from push to pull mail flow management). Daily dashboard up to the team manager. Benchmark between sorting centres of the number of item sorted per employees and the ratio of use of the human resources. LA POSTE - IPC November 29 7
Daily dashboard of the first line manager Name of the team manager Unsorted mail (outbound) Unsorted mail (inbound) Cost per 1 item Use of human resources LA POSTE - IPC November 29 8
Benchmark between sorting centers Number of item sorted per employee Volume of Human resources Use of human resources: comparison between a model and the real figures (number of employees) LA POSTE - IPC November 29 9
Dashboard one page New principles for managers: standardization of identical monthly dashboards for each type of plant (sorting, collection, delivery) Focus on a small number of indicators (one page) 4 directions: financial, customer satisfaction, human resources, industrial efficiency Methodology of implementation: use of the dashboard in the meetings between the plant manager and the territorial manager. LA POSTE - IPC November 29 1
SYNTHÈSE PILOTAGE MENSUEL Réalisé : JUIN 29 Tendance : JUILLET 29 Performance financière Modèle CTC/PIC Date d'édition : 1/8/29 Mensuel JUIN 29 (K ) Cumul JUIN 29 (K ) Objectif ΔObjectif Δ MPAP Objectif ΔObjectif ΔMPAP CA Cour/Colis 9-3 -3 48-9 -6 Tot. Charges 247 122-257 1 642 37-489 (hors CT LIN) Masse salar. 782 2-4 4 817 12-236 The one page : sorting centre Sales, costs, wages, volume of paid holidays remaining Global volume of employees Customers complaints Dette sociale N A N A N A N A N A N A Number day off per employee Force de travail, engagements client et climat social FGTi mens JUILLET - EAM FGTi cum JUILLET - EAM Réponse réclam. J+5 3 265 3 267 252 254 245 252 Illness per employees 25 25 2 2 15 15 1 1 5 5 Budget Réalisé MPAP Budget Tendance MPAP 24 239 249 241 239 252 Volume of paid holidays per employees RH 4% 35% 3% 25% 2% 15% 1% Δ Objectif : 7 EAM FTP FVTI FTP FVTI TGA CG 35,5% 2, 1,5 1, Δ Objectif : 2 EAP Nb j ATM/Agent 1,4 Nb CA/RC accordés/agent 3 2 Nb ATA Δ objectif cumulé : x % Nb ATM/agent cumulé : 1.8 Nb CA/RC cumulé : 29.86 Nb ATA cumulé : Réalisé Objectif A-1 Réalisé Objectif A-1 Réalisé Objectif A-1 Réalisé Objectif A-1 Production,5, 8 6,4 7 6 5 4 3 2 1 Tx restes Lettres Arrivée Tx tri Distri Méca Tx de respect FA Tx d'occupation 2,5% 2% 2,% 1,5% 1,%,5%,%,21% 7% 6% 5% 4% 3% 2% 1% % 1 1% 8%, Taux cumulé : x% Taux cumulé : x% Taux cumulé : x% Taux cumulé : x% Réalisé A-1 Réalisé A-1 Réalisé A-1 6% 4% 2% % 64,9% Volume of accident at work Volume of unsorted mail Proportion of sequenced mail Accordance between volume order by the delivery and volume sorted Rate of the efficiency of human resources LA POSTE - IPC November 29 11
SYNTHÈSE PILOTAGE MENSUEL Réalisé : JUIN 29 Tendance : JUILLET 29 Performance financière Modèle PDC The one page : delivery centre Date d'édition : 1/8/29 Sales, costs, wages, volume of paid holidays remaining Global volume of employees Mensuel JUIN 29 (K ) Cumul JUIN 29 (K ) Objectif ΔObjectif Δ MPAP Objectif ΔObjectif ΔMPAP CA Cour/Colis 5 28 1 2 Tot. Charges 21-7 -5 155-1 -6 (hors CT LIN) Masse salar. 269-3 -22 1 62 18-78 Dette sociale N A N A N A N A N A N A Customers complaints: mean of 4 ratios Number day off per employee Force de travail et Engagements client FGTi mens JUILLET - EAM FGTi cum JUILLET - EAP Engagements client 1 91 89 84 83 84 85 8 8 6 4 2 RH 82 82 Δ Objectif : -1 EAM 86 Budget Réalisé MPAP 1 Illness per employees 6 4 2 FTP FVTI FTP FVTI 82 83 Δ Objectif : 1 EAP 85 Budget Tendance MPAP Moyenne des 4 indicateurs comme en DOTC TGA CG Nb j ATM/Agent Nb CA/RC accordés/agent Nb ATA 35% 2, 7 3 3% 1,3 6 4,6 26,31 1,5 5 2 25% % 4 1, 2% 3 15%,5 2 1 1, 1%, Δ objectif cumulé : x % Nb ATM/agent cumulé : 1.4 Nb CA/RC cumulé : 18.46 Nb ATA cumulé : 3 Réalisé Objectif A-1 Réalisé Objectif A-1 Réalisé Objectif A-1 Réalisé Objectif A-1 Production Tx restes distri Tx tournées à découvert Ratio plis/ftu totale 1,2% 1, 1,%,8%,6%,4%,2%,%,%,8,6,4,2,.2% Volume of paid holidays per employees Volume of accident at work Volume of unsorted mail Number of routes without delivery Number of item per employee Taux cumulé : x% Taux cumulé : x% Réalisé A-1 Journée Matin Réalisé A-1 LA POSTE - IPC November 29 12
Thank you for your kind attention LA POSTE - IPC November 29 13