Date: 21.07.2016 Enseignement secondaire technique Régime professionnel 02VE ANGL3F Participation à la vente 2 (Anglais) Division de l'apprentissage commercial Section des conseillers en vente Conseiller en vente Nombre de leçons: 1 Semestre: 5 Langue véhiculaire: allemand
Programme de formation Module 1.5. Participation à la vente 2 (Anglais) (ANGL3F) Formation Code: VE Type: CCP DAP DT Année scolaire: 2016/2017 Division: Section / Métier / Profession: Unité capitalisable / Module Titre de l'unité capitalisable: Division de l'apprentissage commercial Section des conseillers en vente Conseiller en vente Enseignement optionnel Modules facultatifs Titre du module: Participation à la vente 2 (Anglais) Module facultatif national Nom du module: PVEFACULFN05 Numéro du module: 5 Code du module: ANGL3F Durée exprimée en: leçons hebdomadaires: 1 leçons de rattrapage: 1 Semestre (1 8): 5 Période (1 ou 2): Nombre de semaines: 18 Lieu d'apprentissage: Ecole Mode d'évaluation (choix multiple): Epreuve écrite Exposé Entretien professionnel Simulation d'entretien Mise à l'essai Commande Portfolio Evaluation continue des compétences Remarques concernant le(s) mode(s) d'évaluation: Nb compétences sélectives à évaluer: 1 Compétences métier: ME1 : L'élève est capable de vérifier ses techniques de questionnement au cours d'un entretien avec un client anglophone et d'adapter son vocabulaire anglais, le cas échéant. ME2 : L'élève est capable de retenir les expressions interrogatives anglaises de base appropriées et de les affecter à des situations connues et nouvelles. Compétences sociales et personnelles: SCP1 : L'élève est capable de s'exprimer poliment et d'utiliser les formules de politesse courantes au cours de l'entretien avec le client. SCP2 : L'élève est capable d'améliorer sa façon de s exprimer, d'accepter des indications à propos d'expressions mal utilisées et d'effectuer les corrections. Obligatoire Obligatoire DAP VE 21.07.2016 Page 2 / 2
Modul F5 Lehrplan Make a dialogue between salesperson and customer Useful phrases / helpful phrases / May I help you? Are you being helped? Did you find everything you needed? Do you find what you are looking for? What can I do for you? If you want, I call an Englishspeaking collegue. Could you please wait a moment? I will get the supervisor / manager / a collegue Why do you say that? What makes you think that? What do you mean? How much is it? How does it sound? How does it look? How does it feel? What do you think about it? What do you think of this? What are your ideas? What is your opinion? How about one of these? How much would you like? Finalisiert am TT/MM/JJJJ_EC_27oct2011 DAP Verkaufsberater
How many would you like? What size are you? What size do you take? What size do you need? Would another colour do? Would you like to try it on? Would you like to try on a pair? Would you like a bag, a suitcase, an umbrella? Do you have any change? Will that be all? Is this ok for you? Anything else? Is there anything else I can get for you? Is there anything else you would like to buy? The sweater suits you very well. It is too small / big / wide / expensive / We have got this in another size. We have these shoes in your size seven. We have got this in a size smaller/ bigger. We have got this in another colour. The sweater is available in a bigger size. The sweater is available in a smaller size. We have plenty of warm winter clothing The sweater is on the rack. The sweater is out of stock. The sweater is in the stockroom. The fitting rooms are.. The checkout is.. Finalisé/Validé le JJ/MM/AAAA_EC_2012_01_26 DAP Verkaufsberater approuvé 02.02.2012 Page 2/3
I agree. I think so, too. I think it is the right thing to do. I fell that is a good idea. I disagree. I don t agree. Prices That is the best I can offer. These prices are expensive / reasonable / cheap We could offer a ten percent discount on that. We have a financing plan This promotion ends tomorrow. There is no payment until next October. Polite phrases Excuse me / good afternoon / good morning / good evening / hello / good bye / please / nice to meet you / good to see you / how are you / how do you do / you are welcome / thank you / with pleasure Sorry / please accept my apologies / sorry, I ll check Polite goodbye phrases: Have a good / nice day good bye / it was nice meeting you Good bye, have a nice weekend Enjoy your weekend / have a nice weekend Finalisé/Validé le JJ/MM/AAAA_EC_2012_01_26 DAP Verkaufsberater approuvé 02.02.2012 Page 3/3