KEYRUS, PARTNER OF PUBLIC SECTOR

Transcription

1 KEYRUS, PARTNER OF PUBLIC SECTOR E-GOV BUSINESS TRANSFORMATION AND EFFICIENCY DEVELOPMENT KEYRUS, PARTENAIRE DU SECTEUR PUBLIC E-GOUVERNEMENT, TRANSFORMATION ET EFFICACITÉ Delivering straight through processes, insights & predictive powers to enable fact based decisions

2 KPI DEFINITION, ANALYTICAL SOLUTIONS DEVELOPMENT & ROLL OUT FOR CITIZENS / RESIDENTS public sector employees in the world are developing governmental service performance & people care based on Keyrus analytical solutions & KPI definition by Services consulting agents public développent la performance des services et la prise en compte des enjeux humains et sociétaux en utilisant les solutions analytiques et indicateurs développés et mis en place avec Keyrus e-government strategy seek to empower people and transform territories for the better and ease companies development # 2

3 TYPICAL PUBLIC SECTOR VALUE CHAIN Citizens 3 to 10 days wasted Governmental organization 1.3% of GNI is wasted Territory attractivness 400 hours spent per years by companies in relation with administration To ease service access, we save citizen days and public sector working days Efficiency in adminstrative organization represente one year Growth for European country. Save public sector resources could be reallocated to develop territory competitiveness Transport inefficency represent 2,5 days wasted in large city in trafic jam. Total cost of wasted time at European level represent 50 Billions Euros per Year (source Inrix). Strasbourg reduce by 6 hours wasted time per year. In US 50% of Health care cost is administrative cost. 19% to 24 % explain over cost of US Health care system (Source Stanfrod Business professor Jeffrey Pfeffer) Each company in a large European country spend a minimum of 400 hours per years for various declarations. This can time can be divided at least by to with a single declaration point. ARE WE READY FOR A BETTER WORLD? # 3

4 KEYRUS ENGAGEMENT FOR PUBLIC SECTOR TRANSFORMATION " KEYRUS & PUBLIC SECTOR, A COMMON ENGAGEMENT FOR PERFORMANCE & PEOPLE CARE Keyrus has been working in the public sector from its origin in France and in Canada, Keyrus starting countries. Now Keyrus team are operating on 4 continents and we operate in Public sector in all those areas. Public sector is the key organizational agent to provide citizens & residences services and care. In that concern, we are pleased to share here after some key achievements Keyrus has performed with Presidence, ministeries, local governments and key public sector organizations to deliver a better service for people & territories care. General Manager France Norbert Faure " KEYRUS ENGAGÉ AUPRÈS DU SECTEUR PUBLIC Keyrus a travaillé depuis son origine pour le secteur public en France et au Canada, pays d origine de Keyrus. Maintenant les équipes de Keyrus sont présentes sur les 4 continents et nous intervenons partout dans le domaine public. Le secteur public est un acteur majeur de production de service pour le bien être des citoyens et résidents. C est pourquoi, nous sommes heureux de pourvoir partager avec vous les réalisations que Keyrus a livrées pour des Présidences, des ministères, des acteurs territoriaux ou agences contribuant à développer la qualité du contexte social et de l environnement. Directeur Général France Norbert Faure # 4

5 KEYRUS, EXTENSIVE EXPERIENCES IN PUBLIC SECTOR TRANSFORMATION AN INTERNATIONAL DIMENSION Canada Hydro-Quebec #11 France City of Paris #1 Ministery of Justice #2 Social Security #3 Ministery of Health #4 Belgium Flemish government #10 China Guangdong Hospital #5 Brazil Republic of Pernamubco #7 EMAE #8 Metro#9 Tunisia Présidence de la république #6 # 5

6 PUBLIC SECTOR VALUE CHAIN, DATA MANAGEMENT VALUE ADDED CITIZENS PUBLIC SECTOR COMPANIES ORGANIZATION SERVICE ANALYTICAL SOLUTIONS BUSINESS AUTHORIZATION INVESTMENT E-PRESENCE E-SERVICE SERVICES ORGANISATION CONTROL DATA GOVERNANCE OPTIMIZATION Keyrus services : Data Management Value Added # 6

7 PUBLIC SECTOR VALUE CHAIN, DATA MANAGEMENT VALUE ADDED 1 to 3 days Better service Better access For citizens For citizens Targeted service - 80 % Front line workforce For administrations - 10 % Time dedicated to administration relation For companies For administrations - 30 % (1) Resources alignment (1)Including BPM For administrations For companies Divided by 10 to 100 Data processing effort -30% Time dedicated to administration relation # 7

8 1 CITY OF PARIS 2,1 MILLIONS INHABITANTS; EMPLOYEES; 20 DIRECTIONS, 230 KINDS OF ACTIVITIES

9 1 CITY OF PARIS 2,1 MILLIONS INHABITANTS; EMPLOYEES; 20 DIRECTIONS, 230 KINDS OF ACTIVITIES HR DASHBOARD AND DEFINITION OF A GLOBAL STATISTICAL PLATFORM The HR dashboard analyzes the evolution of allocation of human resources. Its analyses enable the user to realize simulations of future allocation and evaluate the associated cost. Although, the HR dashboard is unique, it provides job-related analyses for the 20 directions (HR, Finance, Street cleansing, Real estate, Culture, IT, Children care, Social, Purchase). Financial data and definition of a global platform to improve data accuracy. The existing platform has been upgraded and a transformation roadmap defined so as to strengthen performances in terms of response time. This aimed at fostering the use of financial data in decision making process. TABLEAU DE BORD RH ET DEFINITION DE LA PLATE-FORME DÉCISIONNELLE FINANCE, IMMOBILIER, OPÉRATIONS Tableaux de bord ressources humaines pour analyser l allocation des ressources et leur évolution au court du temps, ainsi que le coût associé. Chacune des 20 directions, RH, Finance, Culture, Immobilier, Petites enfance, affaires scolaires, social, achat dispose des éléments d analyse. Données financières et plate-forme pour le suivi et l analyse de l exécution budgétaire pour mettre à disposition les données de qualité et selon des délais adaptés; La plate-forme existante a été upgradée, le plan d évolution défini et mis en oeuvre pour améliorer la performance et encourager l usage des données financières pour le suivi de l exécution des strategies opérationnelles Véronique Bédague-Hamilius, Secrétaire générale de la ville de Paris «Norbert Faure & Keyrus assisted City of Paris to develop performance indicators solution & roll out it to ease city resources management for citizen benefits» Business benefits Optimisation of resource allocation Forecasts and Prospects for budget and HR planning for each business unit Mobility follow up Technology Different engagements over 3 years, SAP HANA, BI 4, Cognos Perimeter of the solution 135 BI users / 750 targeted 43 KPI # 9

10 2 MINISTERY OF JUSTICE FRANCE 65 MILLIONS RESIDENTS; EMPLOYEES, 36 COURTS, 73 MILLIONS RECORDS -JAILS

11 2 MINISTERY OF JUSTICE FRANCE 65 MILLIONS RESIDENTS; EMPLOYEES, 36 COURTS, 73 MILLIONS RECORDS -JAILS ROAD MAP DEFINITION & EVOLUTION OF THE ENTIRE MINISTRY OPERATIONS HR, Real Estate, instruction files, jail monitoring dashboards. Defining and roll out of operational dashboard to analyse court operation, number of cases under instruction, cases progress status, human resources allocation for 800 users. To ease cross functional data sharing, Keyrus has been defining the ministry s decision making platform and assists the ministry in the Big data technology selection process. The new system will allow powerful simulations in cases analysis, jail management and security policy efficiency analysis DÉCISIONNEL DU MINISTÈRE DE LA JUSTICE Le projet décisionnel s'inscrit dans la démarche actuelle de modernisation de la gestion de l'etat dont l'objectif est de diminuer la dépense publique tout en renforçant l efficacite et la qualité de l'action publique. Il s'agit de professionnaliser le contrôle de gestion stratégique des services judiciaires afin de promouvoir une meilleure adéquation entre les moyens alloués aux juridictions et leur activité, en pilotant leur performance via un jeu d'indicateurs, dans le respect du principe d'indépendance du pouvoir judiciaire. Il doit fournir aux 800 utilisateurs, répartis dans les différentes juridictions et dans l'administration centrale, un système identique d'indicateurs corrélant des données budgétaires, en matière de ressources humaines et d'activité civile. Business issues Empower Courts to have further autonomy in managing judiciary files and issuing clear reports Enable centralised reports and simulations concerning jails capacity Improve performances relevant to files treatment capacity Business benefits Availability of software tools for a larger number of users Improvement of the service quality : general performances and functional needs. Common and shared practice for functional follow up, files management and info centres technics. # 11

12 3 SOCIAL SECURITY HUMAN RESOURCES MANAGEMEMENT, EMPLOYEES

13 3 SOCIAL SECURITY HUMAN RESOURCES MANAGEMEMENT, EMPLOYEES EXECUTIVE MANAGEMENT BOARD: DESIGN & SOLUTION IMPLEMENTATION UCANSS is managing the HR development for the French Social Security. In order to monitor and manage career prospects, UCANSS is monitoring and defining employees training plan, salary management to comply with the bipartite contract Convention de Gestion- COGE signed with the state for a 3 years period. Keyrus assisted UCANSS in designing & implementing the solution in an agile mode. In a 6 months time the solution is up & running. It deals with wages, training, recruitment and workforce analysis for employees. TABLEAU DE BORD DE DIRECTION GÉNÉRALE : DÉFINITION ET MISE EN ŒUVRE Tableaux de bord ressources humaines pour analyser l allocation des ressources et leur évolution au court du temps, ainsi que le coût associé. Chacune des 20 directions, RH, Finance, Culture, Immobilier, Petites enfance, affaires scolaires, social, achat dispose des éléments d analyse. Données financières et plate-forme pour le suivi et l analyse de l exécution budgétaire pour mettre à disposition les données de qualité et selon des délais adaptés; La plate-forme existante a été upgradée, le plan d évolution défini et mis en œuvre pour améliorer la performance et encourager l usage des données financières pour le suivi de l exécution des stratégies opérationnelles Business issues General difficulty to establish a logical link between monitoring indicators and UCANSS general action plans Excessive consumption of resources to produce dashboards Imprecise definition of indicators Business benefits Goal management :Definition of sixty monitoring indicators. They enabled the UCANNS to measure its progress in comparison with the strategic objectives. Global management: Building of a Qlikview dashboard for global management. It fosters : Information sharing Goal communication Activity management Easier and quicker decision making Technology Agile Keyrus solution, 6 months Perimeter of the solution 30 QlikView applications 60 indicators for Top Management Combination of different data source # 13

14 4 MINISTERY OF HEALTH ARS, 11 MILLIONS PATIENTS, 73 MILLIONS OF TRAITEMENTS, HOSPITALS

15 4 MINISTERY OF HEALTH ARS, 11 MILLIONS PATIENTS, 73 MILLIONS OF TRAITEMENTS, HOSPITALS DIAMANT, THE HEALTHCARE SYSTEM EFFICIENCY & OPERATIONAL DATA SHARING PLATFORM AT NATIONAL AND REGIONAL SCALE In order to increase the Healthcare performances, the ARS (Regional agency for health) framed a unique dashboard solution shared by the 1500 French public hospitals. It aimed at sharing activity analyses (73 millions activities per year) and providing standard reports. A data exploration component was set for expert users to run activity analyses. Those two features are available at national, regional and hospital scale. They provide infra annual data of different kinds: financial data, activity and quality. RENFORCEMENT DE L EFFICACITÉ DU SYSTÈME DE SOIN PAR LE PARTAGE D INFORMATIONS DE PRODUCTION DE SOIN ET D UN SYSTÈME D ANALYSE UNIFIÉ Pour encourager l amélioration de la performance du système de santé et notamment la production de soin hospitalier, l ARS a déployé un système unifié d analyse d activité, réalisé par Keyrus. Ce système consolide les 73 millions d actes de soins réalisés annuellement auprès de 11 Millions de patients dans les 1500 hôpitaux. Ce système fournit de façon pluri-annuelle des informations financières, d activités et de qualité des soins. Claude Evin, Ancien Ministre des affaires sociales et de la santé «Diamant allows to have all data concerning activity, finance, and soon HR for healthcare sites. It s for me a tool «indispensable» (not able to work without it) for site management but also to do simulations and take decision» Technology Microsoft technology, 3 years project, 600 users # 15

16 5 GUANGDONG CHINA NO.2; PROVINCIAL PEOPLE'S HOSPITAL;CHINA SQUARE METERS; 800 BED SHEETS,OF 45 DEPT.

17 5 GUANGDONG CHINA NO.2; PROVINCIAL PEOPLE'S HOSPITAL;CHINA SQUARE METERS; 800 BED SHEETS,OF 45 DEPT. SETTING UP NEW FINANCE AND OPERATION MONITORING SOLUTION The second largest regional hospital has to cope with new regulations issued by both the Ministry of Health and the Ministry of Finance to improve service quality and the use of financial resources. It aims at improving the efficiency of the investments in new medical devices (Magnetic Resonance, automatic biochemical analyzer ) & reduce the escalation of operating costs. The solution implemented contributes to improve operational management practices and address new regulations rules. MISE EN PLACE DU NOUVEAU SYSTÈME DE PILOTAGE DE L HOPITAL Le deuxième plus grand hôpital de la province de Guangdong doit répondre à une nouvelle réglementation émise par le ministère de la santé et le ministère des finances. Cela doit permettre de mieux employer les financements et les ressources absorbés par l investissement dans les nouveaux matériels médicaux, de même que limiter l augmentation des coûts de fonctionnement. La solution mise en place a aidé à renforcer le management opérationnel et à répondre aux nouveaux enjeux réglementaires. Business issues Adapt to new legal regulation Evaluate the investment efficiency Foster new equipment acquisition Reduce the operating costs Business benefits Sharper financial reports on investment efficiency Smooth adaptation to new regulations Strengthened focus on management efficiency Technology SAP technology, 9 months Perimeter of the solution 15 BI users 100 KPI 10 to 20 dashboards # 17

18 6 PRESIDENCE DE LA REPUBLIQUE E-SERVICE DEVELOPMENT, LEGAL TEXTS, ARTICLES, UP-TO-DATE CONSTITUTIONAL WORK, REFRESH DELAY 5MIN.

19 6 PRESIDENCE DE LA REPUBLIQUE E-SERVICE DEVELOPMENT, LEGAL TEXTS, ARTICLES, UP-TO-DATE CONSTITUTIONAL WORK, REFRESH DELAY 5MIN. EASE THE ACCESS TO LAW AND PUBLIC INFORMATION The Prime Minister of the Tunisian Republic selected Keyrus for several projects related to the e-government national program Justice: sharing through web portal legal texts published since 1956 Country attractiveness: promotion portal for trade fare and international events Public tenders and e-procurement FACILITER L ACCÈS AUX INFORMATIONS JURIDIQUES ET INFORMATIONS PUBLIQUES Le Premier Ministre de la République tunisienne a choisi Keyrus Tunisie pour la réalisation de plusieurs projets dans le cadre de la mise en place du programme national d Administration électronique. Le Portail National de l Information Juridique : Publication de toutes les lois depuis 1956 et intégration du moteur de recherche «Google» Le site web du Centre de promotion des exportations : enregistrement de sociétés, participation à des salons internationaux, Knowledge Management Le site national des marchés publics : les acheteurs publics publient les cahiers des charges relatifs à leurs appels d offres. Les sociétés intéressées peuvent acheter les cahiers des charges en ligne. En deuxième phase, un projet de e-procurement est en préparation Business issues Synchronise five portals with the main source of legal data (Official Gazette) Organise vast quantity of files Facilitate the access to legal data Simplify and increase speed of search in different languages Business benefits Transparency : strengthen the accessibility to law thanks to a unique search interface dealing with heterogeneous data Business Environment: improve the interface between public services, public contractors and foreign investors Streamline: create a new and resourceefficient way of gathering legal data Technology Google Search Appliance v7.0, Drupal 6 # 19

20 7 PERNAMBUCO STATE BRAZIL 8 MILLIONS RESIDENTS

21 7 PERNAMBUCO STATE BRAZIL 8 MILLIONS RESIDENTS TRANSPARENCY & PUBLIC MANAGEMENT The state of Pernambuco, for giving continuity to its policy of transparency and a professional public planning acquired recently BI technology for attending and providing BI solutions for the several sectors of govern as Transportation, HR, Security, Health, Public Planning, Tourism, Public affairs and others. After defining technology and buying licenses for most government departments, Keyrus and its partner named Global have been in charge of understanding more precisely the needs of each dept and developing the application for the use of main executive and managers of its sector. We started the development in April 2013 and have developed within 12 months more than 50 applications with just a team of 15 people. TRANSPARENCE ET GESTION PUBLIQUE L Etat de Pernambuco pour assurer la continuité de sa politique et la transparence de sa planification stratégique a réalisé l acquisition d une solution de Business Intelligence couvrant plusieurs domaines: transport, RH, sécurité, santé, tourisme, planification stratégique, affaires publiques. Keyrus, après l acquisition de technologies travaille avec son partenaire sur la définition des besoins de chaque département pour les directions et les managers opérationnels. En 12 mois, 50 applications ont été développées avec une équipe de 15 personnes. «ATI The agency of Information Technology of Pernambuco State in Brazil northeast is today a reference in terms of Public services with IT use for planning, management and transparency. ATI provides and supports all government depts and secretaries with its IT specialists and services from infrastructure to more sophisticated systems such as BI and Predictive analysis solutions.» # 21

22 8 EMAE,SAO PAULO ENERGY AND WATER SUPPLY

23 8 EMAE,SAO PAULO ENERGY AND WATER SUPPLY SET UP DATA QUALITY AND DATA INTEGRATION FOR HR & FINANCIAL EMAE is providing Sao Paulo Metropolis in water and energy. To increase management quality, EMAE needs to have HR and budget data in a reliable mode, and produce automated dash board. HR and budget data were not accessible. By implementing Keyrus expertise, the final platform not only allows to have a standard reporting for HR and Budget, but also to implement security rules and hierarchical data organization that allow to have top management data view and detailed data level access for budget and historical data for HR. MISE EN QUALITÉ DES INFORMATIONS ET INTEGRATION DE DONNÉES FINANCE ET RH EMAE fournit l énergie et l eau pour la Métropole de Sao Paulo. Pour améliorer la qualité du management, EMAE a besoin d avoir les données RH et budget fiabilisées et générées automatiquement. Les données RH et budget n étaient pas accessibles. Par l utilisation de l expertise de Keyrus, la plate-forme a permis non seulement de mettre à disposition les données RH et budget, mais aussi d implementer les règles de sécurité d accès à ces données, et de structurer l information afin de disposer d un seul système fournissant une vision des rapports agrégés pour la direction et détaillés pour les opérationnels et le management. Business issues Increase management quality Reach to relevant data Set up data quality for HR and financial data Foster and industrialise the follow up of performances Business benefits Industrialised data integration and reporting Safer and organised data communication Rationalized infrastructure Adaptable data view : in terms of history and detail level. # 23

24 9 METRÔ, SAO PAULO 3 MILLIONS PASSAGERS PER DAY, 61 KM RAILWAY

25 9 METRÔ, SAO PAULO 3 MILLIONS PASSAGERS PER DAY, 61 KM RAILWAY MERGER OF 10 TYPES OF TECHNOLOGIES AND DATA SOURCES METRÖ company needed to simplify its price scale practices. The different data sources needed to be merged in order to set up a unique fare. Keyrus has reviewed the global data architecture to integrate information stored in various databases (Oracle, Microsoft SQL, DB2..) as well as e-text files. The new integrated architecture using new technology brought two major benefits: for people s finance, data loading process for 2 millions records takes only 9 minutes instead of 5 hours; a unified HR database requires 1 hour for replication instead of 12 hours. FUSION DE PLUS DE 10 BASES DE DONNÉES ET SOURCES DE DONNÉES La société METRO réalise le transport public pour la métropole de Sao Paulo. L enjeu de création d un tarif unique pour toute l agglomération nécessite l intégration de nombreuses informations issues de différents systèmes. Keyrus a revu l architecture d ensemble des données et constitué un système intégrant les différentes données issues non seulement des bases (Oracle, Microsoft SQL, DB2 ) mais aussi des fichiers texte. Le nouveau système a permis de passer d un temps de chargement de 5 heures à 9 minutes pour la partie finance et de 12 heures à 1 heure pour la partie RH. Business issues Simplify pricing practices Merge data sources to get a unique reporting Organise the migration from several technologies and data sources to a new framework Business benefits Robust data management architecture State of the art technology for data processing Faster data analysis Unified RH database # 25

26 10 FLEMISH GOVERNMENT POPULATIONS 6 200

27 10 FLEMISH GOVERNMENT POPULATIONS DATA SHARING PROCESS BETWEEN DIFFERENT ENTITIES Leveraging its project management experience, Keyrus developed a BI project workflow that allows the program leader and management to monitor and steer the current and forthcoming BI projects. All BI projects within the organisation are now based on this uniform workflow. This uniformity ensures all required project steps are taken and reduces job duplication, positively affecting the organization s efficiency. For data modelling the same methodology is applied from now on, which allows for the re-use of data, using conformed dimensions. All these measures ensure a reliable and efficient data warehouse environment. PARTAGE D INFORMATION ET PROCESSUS DE GOUVERNANCE DES DONNÉES Sur la base de son expérience en gestion de projet de système d aide à la décision, Keyrus a assisté le gouvernement dans le développement de sa gestion de projet dédié aux projets de pilotage et d analyse. Tous les projets utilisent maintenant une approche uniforme pour chaque étape évitant ainsi la duplication des activités et renforçant l efficacité de l organisation. La modélisation de données utilise aussi la même méthodologie, ce qui permet de réutiliser les différents référentiels et de renforcer la qualité des données. Business issues Rationalise data sharing processes between different entities Improve data modelling Foster a better data warehouse environment Business benefits Uniform workflow Reduced job duplication Improved organization s efficiency Accurate data modelling Reliable data warehouse # 27

28 11 HYDRO-QUÉBEC EMPLOYEES, MW

29 11 FLEMISH GOVERNMENT POPULATIONS MANAGEMENT INFORMATION ON THE POWER DISTRIBUTION NETWORK The Keyrus team assists H-Q Distribution in the creation, maintenance and evolution of its BI solutions updated in barely real time. The goal is to track key performance indicators on the efficiency and reliability of its distribution network. The network continuity indicators, the number of customers without power and the number of working team in the field are the main indicators, calculated every 30 minutes and broadcasted internally and publically to track the evolution of the situation and to serve its customers base efficiently. INFORMATION DE GESTION SUR L ÉTAT DU RÉSEAU DE DISTRIBUTION ÉNERGÉTIQUE L équipe Keyrus assiste H-Q Distribution dans la mise en place, l entretien et l évolution d une solution BI, mise à jour en quasi temps réel, pour le suivi et la gestion des indicateurs de performance portant sur l efficacité et la fiabilité de son réseau de distribution. L indice de continuité du réseau, le nombre de clients privés d électricité ainsi que le nombre d équipes à pied d œuvre sont les principaux indicateurs, recalculés toutes les 30 minutes et diffusés en interne comme au grand publique afin de suivre l évolution de la situation et de desservir sa clientèle efficacement. Business issues Track key performance indicators on efficiency Monitor the reliability of its distribution network Permanent follow up of data evolution Business benefits Real time alerts of breaches in the network Accurate evaluation of customers without power Permanent follow up of the teams on the field High frequency reports and broadcasts of situation reports # 29

30 KEYRUS : A UNIQUE VALUE PROPOSITION 153 M 2012 Revenues A GROUP STRONG AND AGILE SPECIALIST IN ORGANIZATIONS PERFORMANCE 350 Large accounts* & LME 3800 SME customers *including 80 Global Fortune 500 OUR VALUES FOR THE BENEFIT OF OUR CUSTOMERS 1650 Employees AN INTERNATIONAL DIMENSION on 4 continents in12 countries The infrastructures and processes (quality HR,..) of a large professionnal services Group Simple and formalized governance to maintain agility at all times A customer-focused decision center Listed on NYSE-Euronext Paris An ability to act on performance management strategy, systems and organizations Different Business Units to serve different types of clients (Large corporations, mid-market, and SMEs) Functional, Industry and Technology skills Revenue by Sector Industries: 31% Banking - Insurance: 19% Telecom : 8% Services - Distribution: 16% Public Services: 14% Utilities: 12% Entrepreneurship Customer proximity Building our brand on quality of service A culture of innovation that defines how we operate and is also part of our value proposition Diversity as a key component of our HR policy Expertise in deploying international projects Nearshore & offshore capacities Belgium Brazil Canada China France Israel Luxembourg Mauritius Spain Switzerland Tunisia USA # 30

31 PITFALLS ON DASHBOARD AND INDICATORS IN THE PUBLIC SECTOR The choice of indicators and especially their relationship with the strategic objectives is paramount. A recent international study showed that 80% of operational indicators are not systematically linked with the strategic objectives set by the management Difficulty to establish a logical link between monitoring indicators and general action plans Excessive consumption of resources to produce dashboards for the CEO and for the operational departments Imprecise definition of indicators: calculation rules, business scope, data sources, no documentation, no target defined,... Lack of overall and transversal vision Le choix des indicateurs et spécifiquement ceux en relation avec les objectifs stratégiques sont un enjeu majeur. Une étude internationale récente a identifié que 80 % des indicateurs ne sont pas systématiquement liés aux objectifs stratégiques. Difficulté à établir le lien logique entre les indicateurs et les plans d actions Dépense excessive d énergie et de ressources humaines pour produire les rapports et les analyses pour les CEO et directions opérationnelles Imprécision dans la definition des indicateurs et les formules de calcul, l origine des données, les objectifs Pas de vision d ensemble et de vision transversale impliquant plusieurs directions # 31

32 KEYRUS SUCCESSFUL ANALYTICAL SOLUTIONS HAVE THE FOLLOWING FEATURES A USEFUL DASHBOARD MUST CONTAIN FOUR ESSENTIAL ELEMENTS: Performance and process / activity indicators, Target values, Action plans, Comments or observations. A DASHBOARD THAT INFORMS AND GUIDES MUST BE: Easy to produce and read Simple to calculate Sensitive: establishing correlations between initiated action plans and effects on performance, Impactful: identifying levers for optimizing resources and organization and for achieving the objectives UN TABLEAU DE BORD EFFICACE COMPREND 4 ÉLÉMENTS CLÉS: Des indicateurs d activité et de performance des processus Des valeurs cibles, Des plans d actions, Des commentaires & observations UN TABLEAU DE BORD QUI AIDE À LA DÉCISION: Facile à produire et à lire Permettant de réaliser des calculs Intuitif: pour établir des corrélations entre les plans d actions, les incidences et les performances, Opérationnel: permettant d identifier les leviers d amélioration, les ressources à mobiliser pour atteindre les objectifs # 32

33 REFERENCES E-GOVERNMENT BPM JUSTICE & DEFENSE BUSINESS INTELLIGENCE PERFORMANCE MANAGEMENT SID SEARCH SOLUTION Solution using GSA v7: Intelligent search interface for a single unified portal for all information despite heterogeneous content, formats and silos (Tunisian Official Gazette, Deputies Debates, Debates of the Chamber of Councillors,...) Multilingual portal Powerful textual search based on the Google Search Appliance technology GSA v7 texts and codes. SID REDESIGN Redesign of the overall decision support system with a technological migration to the new SAP BusinessObjects XI platform. Parallel redesign of the decision support chain, including reporting for finance, HR, operation SID REDESIGN Implementation of a set of projects designed to modernize the decision support architecture of the computer system for the «Conseil Général» of the Rhône-Alpes region: Platform migrations - Redesign and establishment of a new data center for various parts of the business (HR, finance, etc.). GOVERNMENT BI COCKPIT Leveraging its project management experience, Keyrus developed a BI project workflow that allows the program leader and management to monitor and steer the current and forthcoming BI projects. All BI projects within the organisation are now based on this uniform workflow. This uniformity assures that all required project steps are taken and reduces job duplication, positively affecting the organization s efficiency. For data modelling the same methodology is applied from now on, which allows for the re-use of data, using conformed dimensions. All these measures ensure a reliable and efficient data warehouse environment OUTSOURCING Restructuring of maintenance for the eight data centers used by the Ministry of Justice as part of a Third-Party Maintenance Agreement (TMA), assigned to Keyrus: Definition of a shared decision support platform and architecture - Implementation of a shared decision support infrastructure that meets the specific needs and requirements of each area of business - Definition of a migration plan for the existing applications - Streamlining of extractions - Implementation of the migration of data center applications to this platform. # 33