DIRECTORY OF SERVICES for

Transcription

1 The Connexions Resource Centre DIRECTORY OF SERVICES for English-speaking Seniors

2 i Contents Connexions Resource Centre... 1 Important Phone Numbers... 1 CLSC health and social services centres... 2 Gatineau Region... 2 MRC des Collines Region... 2 Papineau Region... 3 Pontiac Region... 3 Hospitals... 5 Rehabilitation Centres... 6 Long Term Care Facilities... 7 Gatineau... 7 MRC des Collines Region... 7 Papineau... 7 Pontiac... 8 Vallée-de Gatineau... 8 City of Ottawa Hospitals... 9 Government of Canada Services Government of Quebec Services Services Québec Québec Health Insurance Plan Seniors Council (Conseil des aînés) Québec Human Rights Commission Québec Immigration (Immigration et Communautés culturelles) Public Curator Québec Justice Department RPCU-(Your Health and Social Services Rights) Consumer Protection Office Quebec Office for the Handicapped Pensions Rent Review Board i

3 Revenue Québec Automobile licensing bureau Housing City Of Gatineau Residential Services Seniors Home Renovation Ville de Gatineau Seniors Commission Volunteer Seniors Assistance Organizations Aylmer-Volunteers Buckingham Masson-Angers Volunteers Gatineau Volunteers/Carrefour d information pour aines Gatineau Seniors Centre Hull Volunteers Volunteers & Assistance to Seniors Seniors Support Organizations Assistance for the hearing impaired Association for the Visually-Handicapped Association of Persons Living with Association Québécoise de Gérontologie (AQG) Bereaved Families of Ontario-Ottawa Canadian Arthritis Society Canadian Cancer Society Canadian Celiac Association Canadian National Institute for the Blind Centre C.A.R.M.E.N Chronic Pain Community Support for Intellectually Deficient Individuals Council for the protection of the Ill Diabetic Support group Emotional Support for Existential Difficulties Epilepsy Outaouais Federation of Seniors Support and Rights for Seniors Financial Education and Support The Friendship House Gatineau Seniors Activity Centre Hearing Impaired ii

4 Hearing Impaired Support Services Intellectual Deficiency Support for Seniors and families L ARO-Social Activities and Resources for Seniors Multiple Sclerosis Society of Canada Muscular Dystrophy Association of Canada Muscular Dystrophy Association of Canada Québec Regional Office Outaouais Alzheimer's Society & La Maison-Fleur-Ange Remue Ménage Outaouais (RMO) Support for the Physically handicapped (Amicale des handicapés physiques de l Outaouais ) Visually-handicapped Association Palliative Care Services Canadian Palliative Care Association Québec Palliative Care Association Palliative care Centre & Support Services Food Assistance Aylmer Food Centre Aylmer-Saint-Vincent-de-Paul-Community Counter Centre Frédéric-Ozanam Centre Yolande Duval Hull-St-Vincent De Paul-Community Counter La Manne de l Île Food Bank Le Grenier des Collines Maison l Etincelle Meals on Wheels Meals on Wheels (Aylmer) Seniors Food Shopping Assistance Soupe populaire de Hull Legal Assistance and Individual Rights Aide juridique Aylmer Aide juridique Buckingham Aide juridique de Gatineau Centre juridique communautaire de Hull Chambre des notaires, info juridique Familis: Rights of Grand-Parents Federation of Seniors: Support and Rights for Seniors Quebec Association for the rights of retired persons iii

5 Housing Assistance Addictions Support and Services Drug, Alcohol, and Medication Treatment Centre Addiction Support & Prevention Centre Alcoholics Anonymous Gambling Addiction 24/7 help-line Mental Health Support and Services Ami-Quebec Centre d Aide 24/ Maison le Ricochet Mental Health Support Outaouais Mental Health-Rights and Support Services Hebergevac Abuse Support and Services Crime Victims Assistance Centre CALAS-Sexual Assault Help Centre Help for violent men Spousal Abuse: 24/7 support Telephone Crisis help-line Women s Shelters Transportation Gatineau Ottawa Executive Airport (YND) Outaouais Bus Services Outaouais Specialized Medical Transport (Private) Ottawa Macdonald Cartier International Airport (YOW) (STO) Special Transport for handicapped Via Rail Canada Voyageur /Greyhound bus services Service Quality and Complaints st Recourse nd Recourse If you need help with your complaint Your Responsibilities iv

6 1 Connexions Resource Centre Connexions is located at 2 Millar St., Gatineau (Hull). For help regarding access to health and social services information in English, please contact us at: Tel: info@ohssn.org Website: Important Phone Numbers EMERGENCY (fire, police, or ambulance) Info-Santé City of Gatineau Community Resources Information Québec Provincial Police Poison Centre Crisis Centre SOS Spousal Abuse Elder Abuse Line APPUI Support Line for Caregivers Suicide Prevention Centre Hydro Québec Gazifière (Gas)

7 2 CLSC health and social services centres CLSCs (Centre locale de services communautaires) are Quebec s local health and social services centres. The CLSCs are the entry point to most of the health and social services in the Outaouais. There are centres in all areas of the Outaouais. Gatineau Region CLSC de Gatineau de la Gappe 777 Boul. de La Gappe, Gatineau QC J8T 8R2 Telephone: CLSC de Gatineau Avenue Gatineau 80 Avenue Gatineau, Gatineau QC J8T 4J3 Telephone: CLSC de Gatineau - Saint-Rédempteur 85 Rue Saint-Rédempteur, Gatineau QC J8X 4E6 Telephone: CLSC de Gatineau- Saint-Raymond 92 Boul. Saint-Raymond, Gatineau QC J8Y 1S7 Telephone: CLSC de Gatineau- Le Guerrier 425 Rue LaGuerrier, Gatineau QC J9H 6N8 Telephone: MRC des Collines Region CLSC de Chelsea 490 Route 105 Suite 201, Chelsea QC J9B 1L2 Telephone: Toll Free: CLSC de Masham 9 Chemin Passe-Partout, Ste-Cécile de Masham QC J0X 2W0 Telephone: Toll Free :

8 3 CLSC de Cantley 850 Montée de la Source, Cantley QC J8V 3H4 Telephone: Toll Free: CLSC Val des Monts 1884 Route du Carrefour, Val des Monts QC J8N 7N5 Telephone: Toll Free : Papineau Region CLSC de la Vallée de la Lièvre (Maclaren) 578 Rue MacLaren, Gatineau QC J8L 2W1 Telephone: CLSC de la Vallée de la Lièvre (Buckingham) 617 Avenue Buckingham, Gatineau QC J8L 2H4 Telephone: CLSC de la Vallée de la Lièvre (Val-des-Bois) 601 Route 309 C.P. 126, Gatineau QC J0X 3C0 Telephone: Pontiac Region CLSC Fort Coulonge 160 Chemin De la Chute Rd., Mansfield QC J0X 8R2 Telephone: Toll Free: CLSC Otter Lake 340 Martineau Ave., Otter Lake QC J0X 2P0 Telephone:

9 4 CLSC Rapides-des-Joachims 48A Church St., Rapides-des-Joachims Telephone: CLSC Chapeau 72, St-Patrick St., Chapeau QC J0C 1M0 Telephone: CLSC Bryson 420 Terry Fox St., Bryson QC J0X 1H0 Telephone: CLSC Quyon 1164 Clarendon St., Bryson QC J0X 2V0 Telephone:

10 5 Hospitals Hôpital de Gatineau 909 La Vérendrye Boul. West, Gatineau QC J8P 7H2 Telephone: Hôpital de Hull 116 Lionel-Émond Boul., Gatineau QC J8Y 1W7 Telephone: Hôpital de Papineau 155 Maclaren Est, Gatineau QC J8L 0C2 Telephone: Hôpital de Maniwaki 309 Desjardins Boul., Maniwaki QC J9E 2E7 Telephone: or Memorial Hospital-Wakefield 101 Burnside Rd., Wakefield QC J0X 3G0 Telephone: Toll Free: Pontiac Hospital-Shawville 200 Argue St. Shawville, QC J0X 2Y0 Telephone:

11 6 Rehabilitation Centres Centre de Réadaptation La RessourSe (La RessourSe Rehabilitation Centre) 135 Saint-Raymond Boul., Gatineau, QC J8Y 6X7 Telephone , ext Website: Pavillon du Parc 124 Lois St., Gatineau QC J8Y 3R7 Telephone: Website: CRDO : La Centre de readaptation en dependance de l Outaouais (formerly Jellinek) 25 Saint-François St., Gatineau QC J9A 1B1 Telephone: Website: crdoutaouais@ssss.gouv.qc.ca

12 7 Long Term Care Facilities Gatineau Maison Bon Séjour (CHLSD) 134 Jean-René-Monette St., Gatineau QC J8P 7C3 Telephone: Renaissance (CHSLD) 445 Wilifrid-Lavigne Boul., Gatineau QC J9H 6H9 Telephone: Résidence Foyer du Bonheur (CHLSD) 125 Lionel-Emond Boul., Gatineau QC J8Y 5S8 Telephone: Résidence La Pietà (CHSLD) 273 Laurier St., Gatineau QC J8X 3W8 Telephone: MRC des Collines Region Centre d Hébergement La Pêche (CHLSD) 9 Chemin Passe-Partout, Saint-Cécile-de-Masham QC Telephone: , ext Toll-Free: Website: Papineau Centre d hébergement Vallée-de-la-Lièvre (CHLSD) 111 Gérard-Gauthier St., Gatineau QC J8L 3C7 Telephone: Website:

13 8 Pontiac Centre Hospitalier Pontiac (CHSLD) 200 Argue St., Shawville QC J0X 2Y Pavillon Centre d accueil Pontiac (CHSLD) 295 Allan Black, Shawville QC J0X 2Y0 Telephone : Pavillon Manoir Sacré Cœur (CHSLD) 230 Chemin de la Chute, Mansfield QC, J0X 1V0 Telephone Vallée-de Gatineau CSSS Vallée-de-la-Gatineau 309 Desjardins Boul., Maniwaki QC J9E 2 E 7 Telephone: Website:

14 9 City of Ottawa Hospitals Élizabeth Bruyère Centre Palliative care centre 43 Bruyère St., Ottawa ON Telephone: Perley and Rideau Veterans Hospitals 1750 Russell Road, Ottawa ON Telephone: Ottawa Hospital-Civic Campus 1053 Carling Avenue, Ottawa ON Telephone: Hearing impaired: Regional Cancer Centre 1500 Alta Vista Drive, Ottawa ON Telephone: Ottawa Hospital-General Campus 501 Smyth Road, Ottawa ON Telephone: Hearing impaired: Ottawa Hospital-Riverside Campus 1967 Riverside drive, Ottawa ON Telephone: Montfort Hospital 713 Montreal Road, Ottawa ON Telephone: Queensway-Carleton Hospital 3045 Baseline Road, Ottawa ON Telephone:

15 Ottawa Royal Hospital (Psychiatric) 1145 Carling Avenue, Ottawa ON Telephone:

16 11 Government of Canada Services Service Canada Information on Programs and Services Telephone: Hearing impaired: Canadian Revenue Agency Telephone: Hearing Impaired: Canadian Human Rights Commission Telephone: Hearing Impaired: Canadian Pension Plan and Old Age Security Information on services, Canadian Pension Plans, Death benefits, Old Age Security, forms and publications. 85 Bellehumeur St. Room 150, Gatineau QC K8T 8B7 920 Saint-Joseph Boul., Gatineau QC, J8Z 1S9 Telephone: Hearing Impaired: Info-Seniors Canada Telephone: Hearing Impaired: Social Insurance Number (Office) Telephone: Passport Office Information and passport requests Telephone:

17 Veterans Affairs Canada Information and Assistance to war veterans Telephone:

18 13 Government of Quebec Services Services Québec Information on programs and services offered to seniors by the Quebec Government Telephone: Hearing Impaired: Local office: 170 Hotel-de-Ville, Gatineau, QC J8X 4C2 Québec Health Insurance Plan (Régie de l assurance maladie du Québec) Information and services related to health cards, drug insurance plan, hearing aids programs, free eye exams, physical aids, prosthetics, ambulance service, etc. Telephone: Hearing Impaired: Website: Seniors Council (Conseil des aînés) Organization promoting the rights and interests of seniors Telephone: Website: Québec Human Rights Commission (Commission des droits de la personne et des droits de la jeunesse) Information on human rights in Quebec Telephone: Website: Québec Immigration (Immigration et Communautés culturelles) Telephone: Website: Public Curator 16 Impasse de la Gare-Talon, Room 320, Gatineau QC Telephone: Toll free: Website:

19 14 Québec Justice Department Ministère de la Justice -Directeur de l état civil Information relating to birth & death certificates, marriage certificates, etc. Telephone: Website: RPCU-(Your Health and Social Services Rights) Regroupement provincial des comités des usagers Information relating to user s rights for health and social services Telephone: Webster: Consumer Protection Office (Office de la protection du consommateur) Information on consumer protection laws, small claims court, funeral home services, etc. Regional office-outaouais 170 Hôtel de Ville St. Office 8300, Gatineau, QC J8X 4C2 Telephone: Website: Quebec Office for the Handicapped (Office des personnes handicapées du Québec) Information and support for all things related to the handicapped 170 Hotel de Ville St. Room 8200 Gatineau, QC J8X 4C2 Website: Telephone: Hearing Impaired Pensions (Régie des rentes du Québec) Information and forms related to pension supplement, spousal death benefits, etc. Édifice Jos Montferrand, 170 Hôtel de Ville St., Office 3450, Gatineau QC J8X 4C2 Telephone: Website:

20 Rent Review Board (Régie du logement) Information on rights and obligations relating to renting and leasing, complaints and rental court related issues. Édifice Jos Montferrand, 170 Hôtel de Ville St. Office 4100, Gatineau QC J8X 4C2 Telephone: Website: Revenue Québec (Revenu Québec) For information on income tax, taxes, contributions to the drug benefit program, tax credits for keeping the elderly at home RRSPs, RIFs. 170 Hôtel-de-Ville St., 6e étage, Gatineau QC Telephone: Toll free: Hearing Impaired: Website: Automobile licensing bureau (Société de l assurance automobile du Québec) Telephone: Hearing Impaired: Website: Housing (Société d habitation du Québec) Information on programs and housing for seniors. Telephone: Website: 15

21 16 City Of Gatineau Residential Services Telephone Seniors Home Renovation Subsidies for independent living. City of Gatineau- Urbanism Office Telephone: Ville de Gatineau Seniors Commission Commission sur les aînés Telephone: ext. 2109

22 17 Volunteer Seniors Assistance Organizations Please note that the following organizations offer a wide variety of support services to seniors. Services vary widely with the different groups and NOT all services are free. However, most are volunteer-based and offer basic support services such as accompaniment for appointments, grocery shopping, meal assistance, home visits, telephone contact to reduce isolation, government forms and tax-filing assistance. Please contact the one nearest you for information about the services offered in your area. Aylmer-Volunteers Centre d action bénévole ACCÈS Membership required. 67 Principale St., Gatineau QC J9H 3L4 Telephone: c.a.b.acces@bellnet.ca Buckingham Masson-Angers Volunteers Association des bénévoles de la Vallée-de-la-Lièvre 390 Buckingham Ave., Gatineau QC J8L 2G7 Telephone: associationdesbenevoles@videotron.ca Gatineau Volunteers/Carrefour d information pour aînés Centre d action bénévole de Gatineau 42 Gatineau Ave., Gatineau QC J8T 4J3 Telephone: benevole@ncf.ca carrefourinfoaines@videotron.ca Website: Gatineau Seniors Centre Centre des aînés de Gatineau-Volunteers Membership required. 89 Jean-René-Monette St., Gatineau QC J8P 5B8 Telephone: germains@vl.videotron.ca Website:

23 18 Hull Volunteers Centre d action bénévole de Hull 4 Taschereau St. Room 550, Gatineau QC J8Y 2V5 Telephone: direction@benevoles-outaouais.org Website: Volunteers & Assistance to Seniors Centre d entraide aux aînés Membership required. 331 Cité des Jeunes Boul. Room 101, Gatineau QC J8Y 6T3 Telephone: centredentraideauxaines@videotron.ca Website:

24 19 Seniors Support Organizations Assistance for the hearing impaired Association de l ouïe de l Outaouais Support, Rights, Education and Sign Language 115 Sacré-Cœur Boul. Room 206, Gatineau QC J8X1C5 Telephone: adoo@qc.aira.com Association for the Visually-Handicapped Association des personnes handicapées visuelles de l Outaouais (APHVO) 109 Wright St. Office 202, Gatineau QC J8X 2G7 Telephone: aphvo@bellnet.ca Website: Association of Persons Living with Association Québécoise de Gérontologie (AQG) 180 Mont-Bleu Blvd. Room 215, Gatineau QC J8Z 3J5 Telephone: ext. 230 Bereaved Families of Ontario-Ottawa 211 Bronson Avenue Suite 303, Ottawa ON K1R 6H5 Telephone: office@bfo-ottawa.org Canadian Arthritis Society Telephone: Canadian Cancer Society 15 Buteau St. Room 105, Gatineau QC J8Z 1V4 Telephone : Canadian Celiac Association Association Canadienne de la Maladie Cœliaque Telephone: Toll Free: Website:

25 20 Canadian National Institute for the Blind Telephone: Ottawa Office: Centre C.A.R.M.E.N. Professional services supporting the ill and their families. 253 Bellehumeur St., Gatineau QC Q8Q 8Q8 Telephone: Chronic Pain Association des personnes vivant avec la douleur chronique 115 Sacré-Cœur Boul. Room 211, Gatineau QC J8X 1C5 Telephone: Community Support for Intellectually Deficient Individuals Association pour l intégration communautaire de l Outaouais (APICO) 405 Maloney Boul. East, Gatineau QC J8P 6Z8 Telephone: apico@bellnet.ca Website: Council for the protection of the Ill Conseil pour la protection des malades (CPM) For individuals using the health and social services in Quebec Toll free: info@cpm.qc.ca Website: Diabetic Support group Les diabétiques de l Outaouais 331 Cité-des-Jeunes Boul. Room 301, Gatineau QC J8Y 6T3 Telephone: diabetiquesoutaouais@gmail.com

26 21 Emotional Support for Existential Difficulties La Maison Alonzo-Wright 2425-A Saint-Louis St., Gatineau QC J8V 1E7 Telephone: Epilepsy Outaouais Epilepsy sufferers and family support 115 Sacré-Cœur Boul. Room 111, Gatineau QC J8X 1C5 Telephone: Federation of Seniors Support and Rights for Seniors Fédération des Clubs d âge d or du Québec (FADOQ) Outaouais 5-B St-Arthur St., Gatineau QC Telephone: Toll Free: admin@fadoqoutaouais.qc.ca Website: Financial Education and Support Association coopérative d économie familiale de l Outaouais 109 Wright St., Gatineau QC Telephone: acefout@videotron.ca The Friendship House Maison de l Amitié Community Support-Social activities 58 Hanson St., Gatineau QC J8Y 3M5 Telephone: orgcommunautaire@ncf.ca Gatineau Seniors Activity Centre Centre des aînés de Gatineau Social activities for seniors and those afflicted with Alzheimer s 196 Notre Dame St., Gatineau QC J8P 0E6 Telephone: cag@videotron.ca

27 22 Hearing Impaired Association de l ouïe de l Outaouais 115 Sacré-Cœur Boul. Office 206, Gatineau QC J8X1C5 Telephone: adoo@qc.aira.com Hearing Impaired Support Services Service régional d interprétation visuelle de l Outaouais (SRIVO) 115 Sacré-Cœur Boul. Room 212, Gatineau QC J8X 1C5 Telephone: Hearing Impaired: srivo@qc.aira.com Intellectual Deficiency Support for Seniors and families Pavillon du Parc (must be referenced by CLSC) 124 Lois St., Gatineau QC J8Y 3R7 Telephone: Website: L ARO-Social Activities and Resources for Seniors L ARO Académie des retraités de l Outaouais 331 Cite-des-Jeunes Boul., Gatineau QC J8Y 6T3 Telephone : aro2@videotron.ca Website: Multiple Sclerosis Society of Canada 10 Noël St. Room 109, Gatineau QC J8Z 3G5 Telephone: info.outaouais@scleroseenplaques.ca Muscular Dystrophy Association of Canada Association Canadienne de la Dystrophie Musculaire Telephone:

28 23 Muscular Dystrophy Association of Canada Québec Regional Office Association Canadienne de la dystrophie musculaire 1425 René-Lévesque Blvd. West Office 506, Montréal QC H3G 1T7 Telephone: Toll Free: Outaouais Alzheimer's Society & La Maison-Fleur-Ange Société Alzheimer de l Outaouais Québécois 380 Saint-Raymond Boul., Gatineau QC Telephone: saoq@saoq.org Website: Remue Ménage Outaouais (RMO) Home support such as house cleaning 10 Noel St. Room 110, Gatineau, QC Telephone: Support for the Physically handicapped (Amicale des handicapés physiques de l Outaouais ) 405 Notre-Dame St., Gatineau QC J8P 1L7 Telephone: amicale.handicapes@videotron.ca Website: Visually-handicapped Association Association des personnes handicapées visuelles de l Outaouais 109 Wright St. Room 411, Gatineau QC J8X 2G7 Telephone: aphvo@bellnet.ca

29 24 Palliative Care Services Canadian Palliative Care Association Association canadienne des soins palliatifs Toll Free: Website: Québec Palliative Care Association Association québécoise des soins palliatifs Telephone: Website: Palliative care Centre & Support Services Maison Mathieu-Froment-Savoie 170 Sherbrooke St., Gatineau QC J8Y 2L6 Telephone: Website:

30 25 Food Assistance Aylmer Food Centre 70 Eardley St., Gatineau QC J9H 4K2 Telephone: Aylmer-Saint-Vincent-de-Paul-Community Counter 56 Principale St. Aylmer QC J9H 3L3 Telephone: Centre Frédéric-Ozanam 751 Saint-Joseph Boul., Gatineau QC J8Y 4B7 Telephone: Centre Yolande Duval 57 Charlevoix St., Gatineau QC J8X 1P3 Telephone: Hull-St-Vincent De Paul-Community Counter 102 Eddy St., Hull QC Telephone: La Manne de l Île Food Bank 119 de Carillon Road, Gatineau QC J8X 2P8 Telephone: mannedelile@sympatico.ca Le Grenier des Collines. Emergency food relief, collective kitchens 34 de l Église St., Val-des-Monts, QC Telephone: Maison l Etincelle Meals on Wheels Meal delivery support for seniors 20 A Beurrerie Road, Masham, QC Telephone: mdfetincelle@bellnet.ca

31 26 Meals on Wheels (Aylmer) Meal Delivery Support for seniors Telephone: Seniors Food Shopping Assistance Le Centre d entraide aux aînés Provides bus and accompaniment for seniors With their grocery needs and outings. Telephone: Soupe populaire de Hull Food and clothing support 751 St-Joseph Boul., Gatineau QC J8Y 4B7 Telephone: soupepophull@bellnet.ca

32 27 Legal Assistance and Individual Rights Legal assistance services are offered across the region for seniors with low income. Aide juridique Aylmer 8 Place Grande Rivière Place Room 203 Chemin Aylmer, Gatineau, QC J9H 6H4 Telephone: bureauaylmer@ccjo.qc.ca Aide juridique Buckingham 135 Joseph St., Gatineau QC J8L 1G1 Telephone: bureaubuckingham@ccjo.qc.ca Aide juridique de Gatineau 365 Gréber Boul. Office 202, Gatineau QC J8T 5R3 Telephone: bureaugatineau@ccjo.qc.ca Centre juridique communautaire de Hull 768 Saint-Joseph Boul. Room 210, Gatineau QC J8Y 4B8 Telephone: bureaucivil-famille@ccjo.qc.ca Chambre des notaires, info juridique Clinique juridique de Hull 155 Saint-Etienne St., Gatineau QC J8X 1K7 Telephone: Toll Free: droitsocial@cliniquejuridique.org Website: Familis: Rights of Grand-Parents Rights pertaining to access to grandchildren. Website: Toll free:

33 28 Federation of Seniors: Support and Rights for Seniors Fédération des Clubs d âge d or du Québec (FADOQ) Outaouais 5-B St-Arthur St., Gatineau QC Telephone: Toll Free: admin@fadoqoutaouais.qc.ca Website: Quebec Association for the rights of retired persons Association québécoise pour la défense des droits des personnes retraitées et préretraitées Telephone: info@aqdr.org Website:

34 29 Housing Assistance City Subsidized Housing Office municipal d habitation de Gatineau 227 de la Savane Boul., Gatineau QC J8T 1R5 Telephone: omhg@omhgatineau.qc.ca Website: Co-op Housing Fédération des coopératives d habitation de l Outaouais 178 Gréber Boul., Gatineau QC J8T 6Z6 Telephone: fechohpot@fecho.qc.ca Website: Quebec Housing Corp. La Société d Habitation du Québec Home support and housing subsidies Telephone: Website: Shared Housing Les Habitations partagées de l Outaouais Urbain 331 de la Cité-des-Jeunes Boul., Gatineau QC J8Y 6T3 Telephone: Social Housing & Community Support Les œuvres Isidore Ostiguy 95 Lois St., Gatineau QC J8Y 3R5 Telephone:

35 30 Addictions Support and Services Drug, Alcohol, and Medication Treatment Centre La Centre de readaptation en dependance de l Outaouais (formerly Jellinek) 25 Saint-François St., Gatineau QC J9A 1B1 Telephone: crdoutaouais@ssss.gouv.qc.ca Addiction Support & Prevention Centre Centre d intervention et de prévention en toxicomanie de l Outaouais (CIPTO) 92 St-Jaques St., Gatineau QC J8X 2Z2 Telephone: Toll Free: toxico@cipto.qc.ca Website: Alcoholics Anonymous Telephone: Gambling Addiction 24/7 help-line Telephone:

36 31 Mental Health Support and Services Ami-Quebec Free and bilingual services including one-on-one counselling for caregivers, teleworkshops, and interactive sessions by videoconference Telephone: Website: Centre d Aide 24/7 Bilingual psychosocial and suicide crisis intervention, referral services, and short term stays Telephone: Maison le Ricochet A community organization supporting those with serious mental health issues in their social rehabilitation and work integration. Telephone: Toll Free: Website: Mental Health Support Centre Inter-Section H.A.G Saint-René Boul., Gatineau QC J8T 6H3 Telephone: info@inter-section.ca Outaouais Mental Health-Rights and Support Services Droits-Accès de l Outaouais 145 Eddy St., Gatineau QC J8X 2W7 Telephone: Toll free: dao@droitacces.com Hebergevac Respite for caregivers and persons receiving care 140 chemin de la Montagne, Val-des-Monts, QC Telephone:

37 32 Abuse Support and Services Crime Victims Assistance Centre Centre d aide aux victimes d actes criminels (CAVAC) 729 Saint-Joseph Boul. Suite 104, Gatineau QC J8Y 4B6 Telephone: Toll free: Toll free: info@cavacoutaouais.ca. Website : CALAS-Sexual Assault Help Centre Centre d aide et de lutte contre les agressions sexuelles de l Outaouais C.P. Succursale, Gatineau QC J8X 3Z1 Telephone: Toll Free: Website: Help for violent men Donne-toi une chance 1939 St-Louis Local 4, Gatineau, QC J8T 4H5 Telephone: administration@donnetoiunechance.org Spousal Abuse: 24/7 support SOS Violence Conjugale Telephone: cstdenis@sosviolenceconjugale.com Telephone Crisis help-line Tel-Aide Outaouais Telephone: Toll free: admin@tel-aide-outaouais.org Website :

38 33 Women s Shelters L Autre Chez-Soi (Aylmer) Telephone: La Maison d hébergement pour Elles des Deux Vallées (Buckingham) Telephone: (24/7 Help-Line) Toll Free: Women Centre-Support (Buckingham) Centre Actu-Elle 501 Des Pins St., Gatineau QC J8L 2L2 Telephone: Maison Libere-Elles (Des Collines) Help-line : Administration telephone: La Maison Unies-Vers-Femmes (Gatineau) Telephone: Centre Mechtilde (Hull) Telephone: accueil@centremechtilde.ca

39 34 Transportation Gatineau Ottawa Executive Airport (YND) 1717 Arthur-Fecteau St., Gatineau QC Outaouais Bus Services Société de transport de l Outaouais (STO) Schedule Telephone: Information: Website: Outaouais Specialized Medical Transport (Private) Telephone: Ottawa Macdonald Cartier International Airport (YOW) 1000 Airport Parkway Private, Ottawa ON Telephone: (STO) Special Transport for handicapped Registration required. Telephone: ext Reservations: Website: Via Rail Canada Telephone: Hearing Impaired: Website: Voyageur /Greyhound bus services Hull Terminal: 238 St-Joseph Boul. Telephone:

40 35 Service Quality and Complaints It is important to remember that communicating your dissatisfaction will help improve service quality. As a first step, you are invited to communicate your dissatisfaction to the person in charge of the service involved. Often that person can intervene in the situation in a satisfactory manner. 1st Recourse If the issue is not resolved, contact your Local Complaints Commissioner. They are there to listen, handle your complaint, promote service quality, and ensure that your rights are respected in complete confidentiality. CSSS de Gatineau Jocelyne Guénette Guylaine Ouimette CSSS de Papineau Louis Philippe Mayrand , ext CSSS des Collines Sylvie Daigle , ext CRD Outaouais, CRR La RessourSe et Pavillon du Parc Marylyne Braind or Michelle Piché or CSSS du Pontiac Benoit Paré , ext. 265 CSSS Vallee-de-la-Gatineau Marc Larocque , ext. 511 Les Centres Jeunesse de l Outaouais Louis-Philippe Mayrand , ext Or CHSLD Champlain- Gatineau Hélène Poirier CHSLD Vigi de L Outaouais Nicole Gariépy , ext Note: If your complaint involves the Agence de la santé et des services sociaux de l Outaouais, including: Community organizations, private nursing homes, services provided by the Agence, Coopérative des paramedics de l Outaouais, your complaint should instead be sent to :

41 36 Regional Complaints Commissioner Marc Larocque , ext nd Recourse If your complaint is still unresolved, or if you are unfairly or improperly treated by a Government of Quebec department or agency, or by an agency in the health and social services network, contact: Québec Ombudsman 525 René -Lévesque Boul. East Suite 1.25 Québec, QC G1R 5Y If you need help with your complaint CAAP (Complaint Assistance for Health and Social Services) Outaouais is a regional community organization mandated by the Minister of the Ministère de la Santé et des Services Sociaux. Their role is to assist you in any steps you make take concerning a complaint before an institution of the health and social services network, the Health and Social Services Ombudsman, or the Council of Physicians, Dentists and Pharmacists. CAAP Outaouais Centre d assistance et d accompagnement aux plaintes Outaouais 92 Saint-Raymond Boul. Office 203, Gatineau QC J8Y 1S7 Telephone: Toll free: caap-out@videotron.ca

42 37 Your Responsibilities Rights do not exist in isolation. In the institution s code of ethics and values, users too have responsibilities: To communicate clearly and openly; To respect all those around and follow the rules of the institution; To use services judiciously; To provide all the necessary information and collaborate in their treatment; To express their needs and their degree of satisfaction; To make personnel aware of any dissatisfaction they may have.