Fiche Pabx MITEL. 1 Acquisition des SMDR

Transcription

1 1 Acquisition des SMDR L acquisition des SMDR s effectue sur le port 1752 de l adresse IP du Pabx. Le Pabx possède un buffer permettant de conserver les SMDR en cas de coupure de la liaison avec le PC. Pour tester la communication avec le Pabx, utilisez la commande suivante : Telnet [Adresse IP du Pabx] Configuration du Pabx Ecran de configuration du Pabx : 09/04/2009 Page 1

2 Validez les options Report Incoming s (Appels entrants) et Report Internal s (Appels internes) en fonction des besoins du client. Activez ensuite le ticket SMDR external et internal dans la COS (class of services) des postes et du T2. 09/04/2009 Page 2

3 3 Détail des SMDR Name Column, Symbol Format Definition Notes Length 1,1 Z (blank) Less than 5mn Long (call length) - From 5 :00 to 9 :59 % From 10 :00 to 29 :59 mn + 30 mn or more Date 2,5 mm/dd mm Month (01-12) dd Day (01-31) Spacer 7,1 - (blank) Space Start Time 8,6 hh :mmp hh Hour (00-12 or 00-23) mm Minutes (00-59) p 12-hour clock : blank (A.M.) or P (P.M.) 24-hour clock: blank Spacer 14,1 - (blank) Space Duration Of 15,10 Hhhh:mm:ss hhhh Hour ( ) mm Minutes (00-59) ss Seconds (00-59) Maximum recorded time is 9999:59:59 Spacer 25,1 - (blank) Space ing Party 26,7 ppppppp ccccccc Extension number ( ) ATTmm Attendant console number (00-99) Tnnnn CO trunk number ( Xnnnn Non-VO trunk number (0-9999) Extension number can also contain * and #. Attendant 33,1 F * Attendant involved Attendant answered or initiated the call, then (blank) Attendant not involved transferred it to an extension. Utilisé comme n de poste dans le cas d un appel interne ou départ Time To Answer 34,4 Tttt tttt Time to answer in seconds (0000 to 9999) **** unanswered Applies to incoming calls only. Utilisé pour identifier les appels entrants Spacer 38,1 - (blank) Space Digits Dialed On The Trunk 39,21 or 39,26 xxx...xxx xx.xxyyyyy x...x: Node ID + extension number (14 digits maximum) yyyyy: actual digits dialed T: network call 26 digits maximum (20 is Meter pulses enabled). If number of digits dialed exceeds space, remaining digits are not shown. Numéro appelé pour les appels sortants. Le numéro est en position 43. Tx..xxyyyyy 09/04/2009 Page 3

4 Meter Pulses Completion Status Speed / Forward 60,5 mmmmm mmmmm Number of reversals received from outgoing trunk (00000 to 64000) 65,1 H 66,1 S ed Party 67,7 qqqqqqq A B R T I P S Answer supervision (outgoing) ed party busy (incoming) er error (incoming) Toll-denied (outgoing), TAFASanswered (incoming) or pickupanswered (incoming) Internal call MLPP Preemption System or personal speed call F External call forwarded using External Forward or internal call forwarded using Forward ccccccc Extension number ( ) Tnnnn CO trunk number ( ) Xnnnn Non-CO trunk number ( ) Optional. If not enabled, digits are used for Digits Dialed on the trunk field. For forwarded internal calls, Third Party field is blank. Extension numbers can also contain # ans *. IP trunks are identified by X9999 La valeur I est utilisée pour identifier les appels internes. Numéro pour les appels internes Ou poste pour les appels entrants si Third Party est vide. ATTmm Attendant (00-99) Spacer 74,1 - (blank) Space LND ed 75,7 lllllll lllllll Extension number of attendantanswered call Transfer / 82,1 k T Supervised transfer Conference X Unsupervised transfer C 3-way call or conference call U Path unavailable (ACD 2000) I Interflow (ACD 2000) Spacer 83,1 - (blank) Space Third Party 84,7 rrrrrrr ccccccc Extension number ( ) Can also contain # and *. Poste pour les appels entrants si renseignés. Spacer 91,1 - (blank) Space Account Code Route Optimization System 92,12 aa...aa aa...aa Account code number (2-12 digits, ) or Tag (2 to 12 digits,a=0-9,a-z,# or *) 104,1 s r R (blank) Pre-optimization trunk Post-optimization trunk No route optimization 105,3 iii iii System ID or Node ID ( , 000 if system ans node ID not programmed) Spacer 108,1 - (blank) Space Autovon Priority Level Spacer 110,1 - (blank) Space ANI 111,20 aa...aa aa...aa ANI number (1-20 character, ) Spacer 131,1 - (blank) Space DNIS 132,10 dd...dd dd...dd DNIS number (1-10 character, ) Spacer 142,1 - (blank) Space Optional. Note: some third-party SMDR log readers can only handle numeric characters in the field. Applies to MSDN/DPNSS only. When both System and Node ID are programmed field dislays System ID. 109,1 a a Autovon call priority level Autovon is not used in Release 8.0 or later. Suite 143,7 sssssss Suite identifier Spacer 150,1 - (blank) Space 09/04/2009 Page 4

5 151,8 pssscccc p Plane (A-Z, odd letters for plane A, even letters for plane B) sss System identifier ( ) cccc number ( ) Spacer 159,1 - (blank) Space 160,1 s s sequence identifier (A-Z) Does not rollover. Sequence Spacer 161,1 - (blank) Space Associated 162,8 pssscccc p Plane (A-Z, odd letters for plane A, even letters for plane B) sss System identifier ( ) 4 Remarques cccc number ( ) Deux drivers sont fournis avec l application : Mitel1.drp -> Analyse des appels sortants, entrants et internes (Si les informations sont fournies par le Pabx). Mitel2.drp -> Analyse des appels sortants, entrants et internes (Si les informations sont fournies par le Pabx) plus ajout de l intégralité des rubriques du SMDR 09/04/2009 Page 5