1 FRANCE BOUTHILLIER, PhD. 1. PERSONAL BACKGROUND 1.1 BIOGRAPHY France is director of the School of Information Studies, McGill University, since 2004 and associate professor since Her teaching areas are related to the management of information services, business information, competitive intelligence and information and society. Her publications, presentations and research projects deal with the information needs of small businesses, knowledge management, education of information professionals, competitive intelligence and ethnographic research. In , she was elected president of the Corporation of Professional Librarians in Quebec, and president of the Canadian Association of Information Science. Prior to her hiring at McGill, she held various teaching and administrative positions in other universities and public agencies. France has been working as a consultant for conducting various organizational studies in both the public and private sectors. 1.2 EDUCATION University of Toronto 1996 Ph.D. in Information Studies 1987 Université de Montréal Master in Library and Information Science (M.B.S.I.) 1985 Université du Québec à Montréal Business Administration Certificate (C.Adm) 1981 Université du Québec à Montréal Bachelor in Education (B.Ed.) 1.3 ACADEMIC APPOINTMENTS McGill University, SIS: Director McGill University, SIS: Associate Professor McGill University, SIS: Assistant Professor McGill University, SIS: Assistant Professor (Special Category) Université du Québec à Montréal, School of Management: Lecturer Université de Montréal, École de bibliothéconomie et sciences de l information & Université de Sherbrooke, Faculty of Management : Lecturer.
2 2 1.4 PROFESSIONAL APPOINTMENTS 1990 Université du Québec à Montréal Department of Education: Research Assistant Federal Business Development Bank Facilitator for seminars on Strategic Planning, Human Resource Management, Negotiation Strategies, Time Management Université du Québec à Montréal School of Management, International Cooperation Office: Coordinator Bibliothèque Centrale de Prêt de l'estrie Regional Library in Eastern Township Assistant Director. 1.5 CONSULTANCIES (Selected Projects) 2009 Canadian Institute for Scientific and Technical Information -NRC : Study on the impact of intelligence services 2000 Ministère de la Culture et des Communications (Québec) et Conseil régional de développement de Lanaudière : Study of scenarios for developing library services in rural and semi-rural areas 1999 Centre régional de services aux bibliothèques publiques des Laurentides : Facilitator for workshops for improving library service quality 1997 Canadian International Development Agency Canada/Indonesia Islamic Higher Education Project: Organizational study of libraries in Islamic Institutes 1996 Saint-Laurent Municipal Library: Design of a workshop on customer service orientation 1996 Standard Life: Analysis of information needs and information flow: internal survey at the top management level 1992 National Library of Canada: Study on of multilingual library services
3 3 2. RESEARCH 2.1 PROJECTS AND FUNDING Social Sciences and Humanities Research Council Standard Research Grant 2008 Competition $ PI: Shaheen Shariff, Faculty of Education Co-Applicants: F. Bouthillier, T. Beran, V. Talwar, D. Zinga Title: Developing an Interactive Virtual Forum to Study Children s Online Interactions and Stakeholder Responsibilities to Promote Cyber-Safety for Canada s Youngest Technology Users (ongoing) Summary: The purpose of the project is to develop and moderate a virtual space to mobilize knowledge on cyberbullying and cyber-safety and to encourage various audiences to interact such as technology firms, educators, policy makers, librarians, information specialists and youth. By providing content based on competitive intelligence strategies, and by monitoring online discussions, the intention is to increase awareness and to examine the information behavior of the various target groups. Canadian Institutes of Health Research Meetings, Planning & Dissemination Grant. Fall 2008 Competition $ PI: Pierre Pluye and Roland M. Grad, Department of Family Medicine, Faculty of Medicine Collaborators: F. Bouthillier, R. Ladouceur, J. Mercer, B. Burnand, F. Légaré, G. Thériault, P. Frémont, F. Luconi, M. Labrecque, B. Marlow. Title: Courriels Cochrane : Dissémination de la méthode d évaluation des informations en milieu francophone (ongoing) Summary: The project seeks to disseminate the McGill Information Assessment Method (IAM) in the francophone world by translating and adapting the synopses of Cochrane systematic reviews of literature already disseminated by through the Cochrane Primary Health Care Field. The IAM systematically documents the situational relevance (seven items), the cognitive impact (10 items) and the use of information (four items) in a comprehensive manner in push and pull contexts. The ultimate objective is to integrate these synopses in continuing medical education programs that are made available to family physicians.
4 4 Canadian Institutes of Health Research - Workshop & Research Community Development Grant. Winter 2006 Competition $ PI: Pierre Pluye and Roland M. Grad, Department of Family Medicine, Faculty of Medicine Collaborators: F. Bouthillier, C. Campbell, M. Dawes, B. Marlow, D.Tabatabai Title: Electronic Knowledge Resources in Primary Healthcare (completed) Summary: The goal of this project was to conduct an environmental scan of trends and leader opinions on the problems and issues related to policies in continuing medical education of physicians regarding specifically the relevance of information delivery and retrieval to their learning process. Social Sciences and Humanities Research Council Standard Research Grant 2004 Competition $ Title: The Use of Competitive Intelligence Technology by Competitive Intelligence Practitioners: A Comparison between the Private and Public Sectors (ongoing) Summary: The purpose of this program of research is to investigate to what extent competitive intelligence (CI)/collaborative technology is used in the public and private sectors, and to identify how such technology can better address the needs of CI practitioners and organizations. CI technology refers to information technology applications that are used for: identifying CI needs; acquiring competitive information; organizing, storing and retrieving competitive information; analyzing information; and developing and distributing CI products for supporting strategic decision-making in organizations. Social Sciences and Humanities Research Council Standard Research Grant/New Scholar 2000 Competition $ Title: Design of Information Services for Small Businesses in the Context of the Public Library (completed) Summary: To design information services that fit small businesses information needs, this project entailed the examination of public library websites to develop a typology of existing business information services (BIS). It was found that 108 public libraries out of 194 were offering BIS in Canada, USA, England, Denmark, Australia and New Zealand. To discover small business (SB) managers service expectations, 26 managers were interviewed in three sectors representing Montreal s economy (aerospace, pharmaceutical, and multimedia). Interestingly, SB managers in
5 the multimedia sector were the most interested in BIS offered in public libraries and they showed also interest for competitive intelligence (CI) software that would enable them to access strategic information. A gap was found between the perceptions of library personnel and the needs and expectations of the SB community. While library staff thought that SB managers need sophisticated services, SB managers expressed interest for typical and simple library services such as book reviews, traditional reference services, library collection including books and magazines. The major conclusion of the study is that SB managers would value BIS if they have some guarantee that they would receive high service quality based on a good understanding of the particularities of their industrial sector. Finally, the examination of CI software for delivering strategic information to SB managers became highly relevant for the design of an information service model based on the expectations of SB managers, as revealed in interviews. This examination led to the development of a set of 32 evaluation criteria for assessing such technology. These criteria are seen now both in academic and non-academic circles as a solid foundation for appraising intelligence needs and the added-value of technology in the context of CI. Fond québécois de recherche sur la société et la culture Standard Research Grant /New Scholar 2000 Competition $ And Fond québécois de recherche sur la société et la culture - Equipment Grant 2000 Competition $ Title : Identification des facteurs de succès menant à l implantation et à l utilisation de services d information spécialisés pour les PME au sein d une bibliothèque municipale au Québec (completed) Summary: The purpose of this research was to identify the key factors that would facilitate the use of BIS in public libraries by SB managers in terms of service quality, library policies, staff training, and marketing of information services. Nine case analyses of large and small public libraries offering BIS, including interviews with library directors and key library staff, were conducted in three countries (Canada, USA, Denmark). The findings reveal that the historical background of each case was very particular, and that no market analysis preceded the establishment of BIS. These services were created mostly in relation to the willingness and vision of critical municipal actors or of the librarians themselves. Other key factors that played a role in the success of BIS include: availability of financial resources, strong government support, availability of trained staff; development of services for specific industrial sectors as opposed to general services for a whole community; proactive approach for marketing BIS among small business such as making MBA students and any newly hired top executives aware of these services through workshops, letters, or invitations; close monitoring of service quality; and special attention given to corporate demands in designing BIS such as opening the library at critical hours for business people. Social Sciences and Humanities Research Council Special Competition for New Scholars 1999 Competition $3 235 Title: Design of an Information Service Model for Small Businesses (completed) 5
6 6 McGill University, Social Sciences Grants Competition 1998 Competition $1 500 Title: Design of an Information Service Model for Small Businesses in the Context of the Public Library - Phase One - Analysis of Current Situation (completed) Summary: These two small grants were used to conduct a review of the literature on business information services in public libraries and a survey in Quebec municipal libraries to identify the types of services currently offered in the province. It was found that such services were not offered in Quebec, and that library managers offered several reasons to explain their absence: lack of funds, lack of demand, lack of trained staff, and lack of municipal support. 2.2 PUBLICATIONS Book Bouthillier, F. & K. Shearer Assessing Competitive Intelligence Software: A Guide to Evaluating CI Technology. Medford, NJ: Information Today. (Competia Award) See review: Book Chapters Bouthillier, F Bibliothécaire: Une profession en constante évolution. In Bibliothécaire: Passeur de savoirs, edited by Corporation des bibliothécaires professionnels du Québec. Montréal : Carte Blanche Jin, T. & F. Bouthillier Facilitating Access to Information through Collaboration: Examining the Role of Collaborative Technology in Competitive Intelligence. In Competitive Intelligence: An Introduction, edited by Amitabha Ghose. Hyderabad, India: ICFAI University Press Bouthillier, F. & K. Shearer, Understanding Knowledge Management and Information Management: Review of Empirical Evidence. In Introducing Information Management: Information Research Reader, edited by Elena Maceviciute and Tom Wilson. London: Facet Publishing Bouthillier, F L organisation du travail dans les bibliothèques du Québec. Bibliothécaire: Quel métier?, edited by Bertrand Calenge. Paris: Bibliothèques du Cercle de la Librairie Bouthillier, F The Teaching of Marketing and Quality Management in Schools of Library and Information Studies: The Case of North America. Education and Research for Marketing and Quality Management in Libraries. International Federation of Library Associations Satellite
7 7 Pre-Conference, Quebec City, August 2001, edited by Réjean Savard. München: KG Saur, Bouthillier, F Les personnels, in Diriger une bibliothèque d'enseignement supérieur, edited by Bertrand Calenge, Jean-Michel Salaün, Réjean Savard and Silvie Delorme. Montréal: Presses de l'université du Québec Bouthillier, F La formation à la situation de service, in Diriger une bibliothèque d'enseignement supérieur, edited by Bertrand Calenge, Jean-Michel Salaün, Réjean Savard and Silvie Delorme. Montréal: Presses de l'université du Québec Refereed Journal Articles Julien, C.A, & F. Bouthillier Le catalogue réinventé. Documentation et bibliothèques. 54 (3) : Bouthillier, F., J.- M. Salaün Le Québec, un endroit privilégié pour la formation en bibliothéconomie et sciences de l information. Joint issue of Argus 37 (1) and Documentation et bibliothèques 54(2) : Bouthillier, F La réorganisation du travail dans les bibliothèques. Argus. 36(3) : Julien, C.A, Leide, J.E.& F. Bouthillier Controlled User Evaluations of Information Visualization Interfaces for Text Retrieval: Literature Review and Meta-Analysis. Journal of the American Society for Information Science & Technology. 59 (6): Bouthillier, F. & T. Jin Competitive Intelligence and Webometrics: An Exploratory Study on the Status of CI in Five Countries. Journal of Competitive Intelligence and Management. 3 (3): Bouthillier, F. & T. Jin Competitive Intelligence Professionals and their Interactions with CI Information Technology: A Research Agenda. Journal of Competitive Intelligence and Management. 3 (1): Bouthillier, F Access to Information for Small Businesses: Examination of Some Strategies and Values. Canadian Journal of Library and Information Science. 27 (3): Bouthillier, F La sélection du personnel: Petit guide à l usage des gestionnaires de bibliothèques et de services d information. Argus. 31(3) : Bouthillier, F. & Kathleen Shearer Understanding Knowledge Management and Information Management: The Need for an Empirical Perspective. Information Research: An International Electronic Journal 8 (1).
8 8 Bouthillier, F La concurrence dans les métiers de la documentation: réalité ou fiction? Bulletin des bibliothèques de France. 47 (1): Bouthillier, F Les compétences en gestion de bibliothèques: une question de motivation ou de formation? Argus 30 (3): Bouthillier, F The Meaning of Service: Ambiguities and Dilemmas for Public Library Service Providers. Library and Information Science Review. 22 (3) : Bouthillier, F Le service et sa signification dans une bibliothèque publique au Québec. Documentation et bibliothèques. 43 (3) : Panshyshyn, R. & F. Bouthillier Cataloguer le cyberespace: le défi des ressources électroniques. Documentation et bibliothèques. 43 (3) : Bouthillier, F. & J. O'Shaughnessy Transformation d'un vieux métier ou émergence d'une nouvelle profession? Documentation et bibliothèques. 43 (2) : Bouthillier, F Des idéologies et une culture: la signification sociale des bibliothèques publiques. Documentation et bibliothèques.41 (4) : Bouthillier, F La gestion financière des bibliothèques à l'heure de l'internationalisation. Argus. 22 (3): Bouthillier, F Services d'information et évaluation du rendement. Argus. 22 (2): Bouthillier, F Planification stratégique et bibliothèques: concepts et enjeux. Argus. 22(1): Bouthillier, F Educating Librarians and Information Resources Managers: Differing Management Perspectives? Canadian Journal of Information and Library Science. 18 (1): Bouthillier, F La qualité totale et la qualité des services dans les bibliothèques. Argus. 21 (3): Refereed Proceedings Published Proceedings Bao, Xiaomen & F. Bouthillier IT-mediated Information Sharing in Supply Chains: A Formative Measurement Model. Proceedings of the Fourth IASTED International Conference on Knowledge Sharing and Collaborative Engineering. St. Thomas US Virgin Islands, November 11-December 1, edited by M. Boumedine & C. Touzet,
9 9 Bouthillier, F. & K. Dalkir Knowledge Management and Competitive Intelligence: Examination of Similarities, Differences and Intersections. In Suliman Hawamdeh (ed.), Knowledge Management: Nurturing Culture, Innovation and Technology. Proceedings of the 2005 International Conference on Knowledge Management. Singapore: World Scientific Publishing Co., Bouthillier, F. & T. Jin Understanding Competitive Intelligence (CI) Practitioners as Users: Contexts, Situations, and Social Interactions. In Amos David (ed.), Organisation des connaissances dans les systèmes d information orientés utilisation: contexte de veille et d intelligence économique. International Society of Knowledge Organization- France Chapter- Actes du Colloque international. Nancy: Presses Universitaires de Nancy, Bouthillier, F. & K. Shearer Assessing Collaborative Tools from an Information- Processing Perspective: Identification of Value-Added Processes. Proceedings of the 12 th IEEE International Workshops on Enabling Technologies Infrastructure for Collaborative Enterprises (WETICE 2003). Johannes Kepler University, Linz, Austria June. Institute of Electrical and Electronics Engineers, Bouthillier, F Examen et comparaison d outils de veille concurrentielle. IDT Net : L information numérique. 19 th Conference. Paris, France. June 4-6, Bouthillier, F The Teaching of Marketing and Quality Management in Schools of Library and Information Studies: The Case of North America. Education and Research for Marketing and Quality Management in Libraries. International Federation of Library Associations Satellite Pre-Conference, Quebec City, August Ed. by Réjean Savard, Bouthillier, F & K. Shearer Étude comparative des systèmes de veille concurrentielle en regard du traitement de l information. Filtrage et résumé automatique de l information sur les réseaux. 3 ième Congrès International Society for Knowledge Organization Chapitre français- Université de Nanterre - Paris X, sous la direction de Stéphane Chaudiron et Christian Fluhr. July 5-6, Refereed Abstracts of Conference Papers, Posters and Panels Bouthillier, F & X. Bao Information Sharing in the Supply Chain: Towards a Metric Model. Panel on Knowledge Sharing : Who Benefits and How? International Conference on Knowledge Management ICKM Columbus, Ohio, October Bouthillier, F Les nouveaux rôles des bibliothécaires et leurs enjeux dans l organisation du travail. Francophonies et bibliothèques : Innovations, changements et réseautage. First Conference of the Association internationale francophone des bibliothécaires et documentalistes. Montréal, August 3-5.
10 Jin T. & F. Bouthillier Information Behavior of Competitive Intelligence Professionals: A Convergence Approach. Information Beyond Borders: LIS interacting with other disciplines 36 th Annual Conference of the Canadian Association for Information Science. University of British Columbia, June F. Bouthillier & A. Dillon In need of appropriate theory: What is the discipline of CI? SCIP 08. San Diego, April Jin T. & F. Bouthillier Beyond Information: A Study on Work Activities of CI Professionals. SCIP 08. San Diego, April F. Bouthillier & T. Jin Intelligence Practices in an Era of Social Computing. American Society for Information Science and Technology Annual Meeting:Joining Research and Practice: Social Computing and Information Science. Milwaukee, Wisconsin. Oct Bao, X. & F. Bouthillier Information Sharing As a Type of Information Behavior. Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian Association for Information Science. McGill University. May Bouthillier, F The Use of Competitive Intelligence Technology in the Private and the Public Sectors. Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian Association for Information Science. McGill University. May Jin, T. & F. Bouthillier What do Competitive Intelligence Professionals Do?: A Pilot Study. Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian Association for Information Science. McGill University. May Julien, C.A., Leide, J.E. & F. Bouthillier Information Visualization User Testing Guided by BASSTEP Approach to Design: Preliminary Results. Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian Association for Information Science. McGill University. May Bouthillier, F. & K. Dalkir Competitive Intelligence and Knowledge Management Technological Tools: Convergence, Divergence or Emergence? SCIP 07, New York, April 30- May 3. Julien, C.-A., Bouthillier, F. & J. Leide Spatialized Information Visualizations: A Basstep Approach to Application Design. American Society for Information Science and Technology Annual Meeting: Information Realities- Shaping the Digital Future for All. Austin, Texas, Nov
11 Jin, T. & F. Bouthillier Understanding Information Transformation Process in the Context of Competitive Intelligence. American Society for Information Science and Technology Annual Meeting: Information Realities- Shaping the Digital Future for All. Austin, Texas, Nov Jin, T. & F. Bouthillier Developing concept of information transformation for the synergy of knowledge management and competitive intelligence. Third International Conference on Knowledge Management, University of Greenwich, London, UK, 31st July - 2nd August. Julien, C.-A. & F. Bouthillier Visualisation de l information et problèmes d évaluation des applications. 74 e Congrès de l Association francophone pour le savoir Le savoir, trame de la modernité, mai, McGill University, Montreal, Canada. Bouthillier, F., Jin, T. & C.A Julien The Use of Competitive Intelligence Technology by Competitive Intelligence Practitioners: A Comparison Between the Public and Private Sectors. SCIP06, Orlando, April Bouthillier, F Public Library Personnel s Perceptions of Small Business Managers Information Culture: A Quantitative Analysis of Qualitative Data. Data, Information and Knowledge in a Nedtworked World. 33 rd Annual Conference of the Canadian Association for Information Science. University of Western Ontario, London, Canada, June Bouthillier, F. & T. Jin Information Architecture for Competitive Intelligence: The Role and Value-Added Dimensions of Intelligent Agents and RSS Tools. Crossing Boundaries: ASIST 2005 Information Architecture. Montreal, March Bouthillier, F Designing Information Services for Small Businesses in Public Libraries: The Need for an Interdisciplinary Approach. Boundary Crossing: LIS Education in a Global Context - ALISE 2005 Annual Conference. Boston, Mass. January Bouthillier, F The Provision of Business Information Services in Public Libraries: A Review of Trends and Issues in Six Selected Countries. Access to Information: Technologies, Skills and Socio-Political Context: 32nd Annual Conference of the Canadian Association for Information Science. University of Manitoba, May 29-June 5. Jin, T. & F. Bouthillier Facilitating Access to Information through Collaboration: Examining the Role of Collaborative Technology in Competitive Intelligence. Access to Information: Technologies, Skills and Socio-Political Context: 32nd Annual Conference of the Canadian Association for Information Science. University of Manitoba, May 29-June
12 Bouthillier, F. & T. Jin Competitive Intelligence Professionals and their Interactions with Information Technology: A Research Agenda. Society of Competitive Intelligence Professionals Boston, March Bouthillier, F Access to Information for Small Businesses: Examination of Some Strategies and Values. Bridging the Digital Divide: Equalizing Access to Information and Communication Technologies: Proceedings of the 31st Annual Conference of the Canadian Association for the Information Science. Dalhousie University, May 30-June 1. Ed. by Wilhelm C. Peerkhaus and Louise Spiteri Bouthillier, F Learning about a New Industry: The Case of New Information Technology Companies. 3 rd Conference on Knowledge Management. Penang, Maylasia August. Bouthillier, F. & K. Shearer Comparative Analysis of Competitive Intelligence Software Applications : An Examination of Some Value-Added Processes. Beyond the Web : Technologies, Knowledge and People: Proceedings of the 29th Annual Conference of the Canadian Association for the Information Science.Université Laval, Québec, May ed. by D. Grant Bouthillier, F. May 1996: La signification sociale du service dans une bibliothèque publique: résultats de recherche. 64th Annual Conference ACFAS. McGill University, Canada. Bouthillier, F Valoriser divers types de savoirs chez le personnel de bibliothèques. Comptes rendus du 23e Congrès de l'asted. Montréal: ASTED, Bouthillier, F. May 1994: Le service et sa signification dans une bibliothèque publique du Québec: état de la question. 62nd Annual Conference ACFAS. UQAM, Canada. Large, A. & Bouthillier, F Obstacles à l'utilisation et l'exploitation des technologies de l'information. Comptes rendus du 20e Congrès de l'asted. Montréal: ASTED,
13 Articles in Professional Journals Bouthillier, F La société de l information: nouveaux métiers de la documentation ou nouveaux défis documentaires? Notes bibliographiques Caraibes. 2001/2: 5-8. Bouthillier, F Competing Visions of Service in a Library: Issues for Intellectual Freedom. Progressive Librarian. 14 (Spring): Bouthillier, F Managing in Times of Technological Change. Bulletin ABQLA. 38 (1): Bouthillier, F Quel rôle la bibliothèque doit jouer dans le développement de la culture. Défi. 6 (1): Bouthillier, F L'étude des besoins des clientèles: un outil de gestion essentiel. Défi. 5 ( 2): 8-10, with M. Perreault Book Reviews Bouthillier, F Trust in Knowledge Management & Systems in Organizations. Huotari, Maija-Leena and Mirja Iivonen. Canadian Journal of Information and Library Science. 29(1) Bouthillier, F Les médiateurs en bibliothèque. Leturcq Sandrine. Documentation et bibliothèques 46 (2) : Bouthillier, F L action culturelle en bibliothèques. Sous la direction de Viviane Cavannes et Martine Poulain. Documentation et bibliothèques 46 (1): Bouthillier, F Économie et bibliothèques. Sous la direction de Jean-Michel Salaün. Documentation et bibliothèques 45 (1) : Bouthillier, F Accueillir, orienter, informer: l organisation des services aux publics dans les bibliothèques, Bertrand Calenge. Documentation et bibliothèques 44 (1) : Bouthillier, F Vers une bibliothèque publique universitaire: l'exemple de Valence, Esther Cattant. Documentation et bibliothèques 42 (3) : 141. Bouthillier, F Les bibliothèques municipales: enjeux et acteurs, Anne-Marie-Bertrand. Documentation et bibliothèques 42 (1): 45. Bouthillier, F Integrating Total Quality Management in a Library Setting, ed. Susan Jurow and Susan B. Barnard. Feliciter 41 (5): Bouthillier, F Critical approaches to information technology in librarianship: Foundations and Applications, ed. John Buschman. Education for Information 12 (2): Bouthillier, F Developing library staff for the 21st century, ed. Margaret Sullivan. Education for Information 11(2) : Bouthillier, F Staff development: a practical guide, ed. Anne Grodzins Lipow and Deborah A. Carver. Education for Information 11 (2) :