Entreprise System Architecture Cloud Computing and big data Human Computer Interactions / Social Media X UEF2 UEF3

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1 Descriptif détaillé du parcours Université : Sfax Etablissement : ISIMS Licence Mastère Recherche Domaine de formation : Sciences et Technologie Mention Informatique Parcours : Enterprise System Engineering Semestre 1 N Unité d'enseignement Type de l'ue Volume des heures de formation présentielles (14 (Fondamentale / Transversale Elément constitutif d'ue (ECUE) semaines) (UE) / Optionnelle) C TD TP CI UE Fondamentale Entreprise System Architecture Cloud Computing and big data Human Computer Interactions / Social Media Advanced Applied Mathematics UEF1 UEF2 UEF3 UEF4 Entreprise System Architecture Cloud Computing and big data Human Computer Interactions / Social Media Nombre des Crédits accordés ECUE (le cas échéant) UE Coefficients ECUE (le cas échéant) UE Modalité d évaluation Contrôle continu Régime mixte X X X Advanced Applied Mathematics X UE Optionnelle 6 Computer Networks UEO1 Computer Networks ,5 1,5 X 7 Enterprise Mobile computing UEO2 Enterprise Mobile computing ,5 1,5 X Total

2 Descriptif détaillé du parcours Université : Sfax Etablissement : ISIMS Licence Mastère Recherche Domaine de formation : Sciences et Technologie Mention Informatique Parcours : Enterprise System Engineering Semestre 2 N Unité d'enseignement Type de l'ue Volume des heures de formation présentielles (14 (Fondamentale / Transversale Elément constitutif d'ue (ECUE) semaines) (UE) / Optionnelle) C TD TP CI Nombre des Crédits accordés ECUE (le cas échéant) UE Coefficients ECUE (le cas échéant) UE Modalité d évaluation Contrôle continu Régime mixte UE Fondamentale 1 E-Business UEF1 E-Business X Integrated Application systems Entreprise Business Intelligence Interoperability systems UEF2 UEF3 UEF4 Integrated Application systems X Entreprise Business Intelligence X Interoperability systems X 6 UE Optionnelle Customer Relationship Management (CRM) UEO1 Customer Relationship Management (CRM) ,5 1,5 X 7 SCM/Logistics UEO2 SCM/Logistics ,5 1,5 X Total

3 Descriptif détaillé du parcours Université : Sfax Etablissement : ISIMS Licence Mastère Recherche Domaine de formation : Sciences et Technologie Mention Informatique Parcours : Enterprise System Engineering Semestre 3 N 1 2 Unité d'enseignement Type de l'ue Volume des heures de formation présentielles (14 (Fondamentale / Transversale Elément constitutif d'ue (ECUE) semaines) (UE) / Optionnelle) C TD TP CI UE Fondamentale Testing/quality management Research Methodologies UEF1 UEF2 Nombre des Crédits accordés ECUE (le cas échéant) UE Coefficients ECUE (le cas échéant) UE Modalité d évaluation Contrôle continu Testing/quality management X Research Methodologies X Régime mixte 3 People Management UEF3 People Management X 4 Entreprise strategic Management UEF4 Entreprise strategic Management X 6 7 UE Optionnelle IT project management UEO1 IT project management ,5 1,5 X Final thesis (introduction) UEO2 Final thesis (introduction) ,5 1,5 X Total

4 Semestre 4 Stage et Mémoire de fin d études (30 crédits) At the end of the third semester, students will be asked to work on a master project. This project will be held in a research center, private firmes, research laboratory and will be for 6 mounths. Each master's thesis must be approved by a committee composed of a regular member of the graduate faculty under whose direction it was written and two other members of the graduate faculty nominated by the department chairperson or graduate program coordinator and appointed by the dean of the Graduate School. The master thesis credits is : 30 ECTS. 4

5 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Enterprise Systems Architecture Nombre des crédits :6 Code UE : UEF1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours : Enterprise System Engineering Semestre S1 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) This module intends to frame the student with the actual situation of Enterprise information systems development and integration. From nowadays and future context emerge the need to develop solutions efficiently integrated with existent ones (legacy) and competitive against new business paradigm rules: flexibility to multimodal support, agility to easily adapt and react to continuous requirements changes and interoperable with different solutions. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Students must be prepared with: Information System analysis skills Computer/Web Programming skills Students must be provided with: Learning materials guides Access to integration frameworks Learning hand-outs and relevant literature 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Enterprise Systems Architecture 42 6 Total Activités pratiques (Projets, stages, mémoires ) Activités pratiques Durée Crédits 5

6 de l UE Travaux sur terrain Projets Stages Autres Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Enterprise Systems Architecture 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) The students will be prepared to deal in a pragmatic way to objective questions related to the information systems integration within and between business enterprises. The intended competencies will allow the student to be able: to behave as a System Architect to model solutions and to project new architectures to use paradigms, define efficient strategies and supporting technologies to apply. to identify and follow integrations patterns 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) This learning unit will run within class as well as in blend-learning environment, using remote communication tools (mainly videoconference). It is supported in study cases specific documentation and supporting technology documentation. All the contents for each lecture and exercise have to be delivered in form of powerpoint presentation or any other digital form. Basic References P. Eeles and P. Cripps, The Process of Software Architecting, Addison-Wesley, 2010 The Art of Enterprise Information Architecture: A Systems-Based Approach for Unlocking Business Insight, IBM Press, 2010 O. Zimmermann, An Architectural Decision Modeling Framework for Service-Oriented Architecture Design, PhD thesis, Univ. of Stuttgart, 2009 Cloud Computing, A Practical Approach, Toby Velte, Anthony Velte, Robert Elsenpeter, McGraw-Hill Osborne, 2009 Ubiquitous Computing: Smart Devices, Environments and Interactions, Stefan Poslad, Wiley-Blackwell,

7 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Enterprise Systems Architecture Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 7

8 Fiche descriptive de l UE : ENTERPRISE SYSTEMS ARCHITECTURE Code UE : UEF1 Annexe 1 : ECUE n 1 ENTERPRISE SYSTEMS ARCHITECTURE course plan Objectifs This module intends to frame the student with the actual situation of Enterprise information systems development and integration. From nowadays and future context emerge the need to develop solutions efficiently integrated with existent ones (legacy) and competitive against new business paradigm rules: flexibility to multimodal support, agility to easily adapt and react to continuous requirements changes and interoperable with different solutions. Cloud-based Multi-Enterprise Information Systems scenarios will be considered. Module content Lecture 1: Motivation and Framework Lecture 2: Enterprise Systems Architecture: RoadMap Lecture 3: Enterprise Architecture Frameworks Lecture 4: Enterprise Architecture towards Enterprise Interoperability Lecture 5: Enterprise Interoperability Frameworks Lecture 6: Architecture Description Language (ADL) Lecture 7: Enterprise Application Architecture Planning Lecture 8: Supporting Technologies (I): WCF Lecture 9: Supporting Technologies (I): Restful Lecture 10: Supporting Technologies (I): SOA and Cloud Computing Lecture 11: System Architect - Enterprise Systems Integration Patterns 8

9 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Cloud Computing and Big Data Nombre des crédits :6 Code UE : UEF2 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S1 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) This module will provide hands on study of cloud computing and big data. The first part of the class will introduce the benefits of cloud computing as well as the challenges associated with it. The course will introduce different models of services that are common in cloud computing, namely: Infrastructure as a service (IaaS), platform as a service (PaaS), and Software as a service (SaaS). The class will discuss the types of clouds and benefits of each one as well as its cost model. Finally, the class will study current commercial offerings from major providers of cloud computing solutions like Amazon, Google, Microsoft and others. The second part of the class Big Data will explain the challenges with analyzing the huge amounts of data being generated by worldwide social media and web applications. The course will adopt a map reduce framework (ex: Hadoop) to demonstrate the analysis of big data. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Students must be prepared with: Data analysis skills. Computer/web programming skills. Students must be provided with: Learning materials guides. Access to cluster computing lab. Learning hand-outs and relevant literature. 9

10 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Could computing and big data 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Could computing and big data 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Computer based assessment Paper- based assessment Practical demonstration 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional lecture type Self-based learning Live demonstrations Group discussions Case studies Group projects References Basic references Marinescu, Cloud Computing - Theory and Practice, Morgan Kaufmann, Jules Berman, Principles of big data : preparing, sharing, and analyzing complex information, Morgan Kaufmann,

11 Miner and Shook, MapReduce Design Patterns: Building Effective Algorithms and Analytics for Hadoop and Other Systems,Oreilly Media, Supplementary References Buyya and Vecchiola and Selvi, Mastering Cloud Computing, Foundations and Applications Programming, Morgan Kaufmann, May Kenneth P. Birman, Guide to Reliable Distributed Systems Building High-Assurance Applications and Cloud-Hosted Services, Springer, Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Could computing and big data Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 11

12 Fiche descriptive de l UE : CLOUD COMPUTING AND BIG DATA Code UE : UEF2 Annexe 1 : ECUE n 1 CLOUD COMPUTING AND BIG DATA Course plan Objectifs Students will be capable of: Identifying and explain the cloud computing concept and the different service types available. Identifying available solutions for implementing cloud computing solution. Understanding the problem and limitations of analyzing big data sets. Applying techniques/algorithms to process and analyze large data sets (for example the map-reduce approach). Module contents Lecture 1: Introduction to cloud computing What is cloud computing: An old idea whose time has come? Architecture services: Infrastructure, platform and software Cost model Lecture 2: Parallel and distributed systems Definition Global state Communication protocols Logical clocks and causal history Concurrency and atomic actions Lecture 3: Virtualization Virtual machines Virtual machine monitor Performance and security isolation Reference: Cloud computing ch5 Lecture 4: Infrastructure of cloud service providers Case studies for Amazon, Google and Microsoft 12

13 Reference: Cloud computing ch3 Lecture 5: Cloud application deployment Available solutions for Amazon web services, Google apps Reference: Cloud computing ch11, Google apps receipts Lecture 6: Big data Definition: Big data vs. small data Data identification and immutability Ontologies Data processing with map-reduce frameworks (Hadoop) (Ch. 4.6) Storage systems: Hadoop, gfs, nosql (Ch. 8) References: Cloud computing Ch. 4.6 and 8; principles of big data 13

14 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Human Computer Interactions / Social Media Nombre des crédits :6 Code UE : UEF3 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S1 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) The term Human factors relates to both how people interact with technology, and the ways in which technology can affect people s performance. This course provides an introduction to human factors related to the design of information systems. The emphasis is on the human component of human-computer interaction (HCI), and the process of usercentered design and evaluation. In general, lectures will be interactive, combining in-class discussions with small group problem-solving exercises. In this course students develop knowledge, skills and learn a set of techniques that, if used appropriately, enable the design of enhanced human-computer interfaces and usercomputer interaction designs that can be achieved using just personal judgments. The objectives of this course are to: Understand the role of human factors in the design of information systems. Develop an understanding of basic human factors concepts such as affordances, mental models, mappings, feedback and visibility. Be able to apply those basic concepts to the design of physical objects and computer systems. Be familiar with the constraints on perception, attention and memory that are critical to a usable design. Know how to evaluate a device or system using a usability engineering approach. Understand the human factors involved in current HCI areas including computersupported collaborative work (CSCW). 14

15 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Prerequisites for courses has to be specified (such as inter-dependencies between courses) General conditions to pass the course: Student should attend at least 80% of the lectures Students should attend at least 10 exercise sessions Student should submit all the exercise assignments on time Final exam will cover the contents of the lectures, reading assignments, and the exercises sessions If a student does not show-up in the exam, her/his course note will be not present Students must have a minimum grade of 60% in the final exam to pass the course. 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Human Computer Interactions 42 6 / Social Media Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Human Computer Interactions / Social Media 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Apply modern tools, techniques and technology Analyze, design, implement and maintain Information Systems (IS). Coordinate with IS user community requirements analysis/design activities. 15

16 Able to work in team environment and learn group dynamics. Apply theory to practice through industry-based learning. Apply Ethical, privacy and societal issues in IS. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) It is strongly recommended that students follow the work plan section. The workload is divided into 3 types of activities: those developed in class (plenary and seminar sessions), directed work (assignments), and final exam. Class Sessions Plenary lessons: sessions where the teacher introduces and explains the predefined course contents. These sessions include definitions, introduction to the most relevant methodologies with examples. Seminar Sessions In the seminar sessions, several activities will be undertaken according to the schedule of activities. Correction of lists of exercises Session of invited business representatives and key persons Exercises Sessions In the exercises sessions, several activities will be undertaken according to the schedule of activities. Discussion if the results and explanation Demonstrating the use of the tool and practicing it Practice doing exercises (unannounced re-take of exercise lists) Directed and Autonomous Compulsory readings to prepare for each plenary class Compulsory exercises (exercise lists) to be handed-in Reading the material provided (slides) and working on comprehension of the topics developed Working on the complementary exercises (those not to hand in) and revising solutions with those provided Internet search and visits to recommended websites 16

17 Learning the tools utilized in the practice sessions Preparing to take examinations Practice quizzes to prepare for exams 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Human Computer Interactions / Social Media Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 17

18 Fiche descriptive de l UE : HUMAN COMPUTER INTERACTIONS / SOCIAL MEDIA Code UE : UEF3 Course plan Objectifs Annexe 1 : ECUE n 1 HUMAN COMPUTER INTERACTIONS / SOCIAL MEDIA HCI basic and advanced concepts are identified and clearly explained. Applications, technologies and competitive strategies in the context of HCI are identified. Practical projects using the identified technologies to illustrate the concepts are designed and implemented. Module contents Lecture 1 : Introduction to HCI and Syllabus Lecture 2: Why Good Design Matters, Overview of Systems Design Lecture 3: The Design of Everyday Things & Mental Models Lecture 4: The Design of Everyday Things & Mental Models Lecture 5: Understanding the Needs of Users Lecture 6: Establishing Requirements through Data Gathering Lecture 7: Establishing Requirements through Data Gathering Lecture 8: Design Methodologies & Design Principles Lecture 9: Prototyping and Construction, Universal Usability, Assignment 3 Description Lecture 10: Evaluation Techniques Lecture 12: Non-Visual Interfaces Lecture 13: Internationalization of Interfaces Lecture 14: Emotional Design Lecture 15: Direct Manipulation & Virtual Environments Lecture 16 : Menus and Form Filling Lecture 17 : Interaction Devices Lecture 18 : Collaboration Lecture 19: Quality of Service and User Frustration, User Support and Help Lecture 20 Information Search and Visualization 18

19 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Advanced Applied Mathematics Nombre des crédits :6 Code UE : UEF4 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S1 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) The advances in technology and business are achieved by applying technical knowledge from statistics, computing science, finance, economics, management and mathematics. The advanced applied mathematical curriculum deals with computer and computational methods that play an important role in all of these areas. It prepares students to deal with mathematical problems that arise in science, engineering, or management. The curriculum will emphasize on the construction, analysis, evaluation of mathematical models of real-world problems and the mathematical methods used to solve them. These models are analyzed to form better decisions in areas such as management, engineering, and the social sciences. In mathematical programming, a problem is modeled as an objective function then the resulting model is optimized. The models are solved using computer programs. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Students must be provided with: Learning material guides Access to E-Learning facilities Relevant literature 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Advanced Applied Mathematics 42 6 Total Activités pratiques (Projets, stages, mémoires ) Activités pratiques Durée de l UE Travaux sur Projets Stages Autres Crédits 19

20 terrain Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Advanced Applied Mathematics 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Group project assessment Read/write assessment Fern assessment Oral assessment 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Interactive way of teaching "Fill-in" slides in the class room and/or after the class room 2/3 class room teaching 1/3 self-learning Enterprise case studies Series games based teaching - Enterprise simulation Group projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Advanced Applied Mathematics Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 20

21 Fiche descriptive de l UE : ADVANCED APPLIED MATHEMATICS Code UE : UEF4 Annexe 1 : ECUE n 1 ADVANCED APPLIED MATHEMATICS Course plan Objectifs Algorithms Development Skills Modeling Skills Data Analysis Skills Complexity Analysis Module contents Lecture 1: Introduction to modeling process Problem identification Goal determination Making assumptions Define variables Model analyzing and simulation Model testing and validation Model application and prediction Model calibration and extension Lecture 2: Discrete time models Age setting time steps Initial conditions Choosing the model Model solution and discussing equilibrium Graphical approach Linear stability analysis Lecture 3: Optimization of discrete models Selecting the decision variables Defining the objective function Setting the constraint functions Graphical optimization Lecture 4: Continuous time models Derivation of continuous model 21

22 Differential equation models Separation of variables Linear equations Lecture 5: Optimization of continuous models Selecting the decision variables Defining the objective function Setting the constraint functions Lagrange multiplier Lecture 6: Sensitivity analysis The effect of varying the input on output Parameter perturbation Normalized forward sensitivity index Lecture 7: Systems of difference equations Two dimensional discrete time systems Linear stability analysis Characteristic equation and eigenvalues Lecture 8: Systems of differential equations Qualitative analysis of two dimensional systems Equilibrium points Stability of equilibrium points Analysis of higher order dimensional systems Lecture 9: Bifurcation analysis Saddle node bifurcation Transcritical bifurcation Generic saddle node bifurcation Hopf bifurcation Lecture 10: Matlab programming Introduction to Matlab Simulation using Matlab Lecture 11: Data fitting Least square method 22

23 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Computer Networks Nombre des crédits :3 Code UE : UEO1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S1 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) This module covers the computer networking basis and components. It introduces the design strategies used to solve computer networking problems and it explains how the networks work. Such a course will be supported by practical activities. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) In order to follow the course computer network in the best conditions, it is recommended to have some knowledge of computer architecture 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Volume horaire semestriel Eléments constitutifs (1 semestre= 14 semaines Crédits Cours TD TP Autres Computer Networks 42 3 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Computer Networks 23

24 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) The specific learning goals for this module are: Acquisition of elementary knowledge about computer networks. Ability to configure and support a range of network devices. Strong general knowledge background in routing protocols. Development of the student skills in wireless networking. Dealing with emerging computer network trends. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Interaction-based learning Group working Class labs References CISCO networking academy, ciscopress, 2013 S. Fdida, G. Pujolle: Modèles de systèmes et de réseaux, (tome 1 et 2), Performance, Eyrolles, avril G. Pujolle, M. Schwartz: Les réseaux locaux informatiques, Eyrolles, T. S. Rappaport, Wireless Communications: Principles and Practice, Prentice Hall. M. Gast, Wireless Networks: The Definitive Guide Creating and Administering Wireless Networks, 2002 J. Schiller, Mobile Communications, Addison-Wesley, Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Computer Networks Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% 1,5 1, Validation des stages et des projets 24

25 Fiche descriptive de l UE : COMPUTER NETWORKS Code UE : UEO1 Annexe 1 : ECUE n 1 COMPUTER NETWORKS Course plan Objectifs The specific learning goals for this module are: Acquisition of elementary knowledge about computer networks. Ability to configure and support a range of network devices. Strong general knowledge background in routing protocols. Development of the student skills in wireless networking. Dealing with emerging computer network trends. Module contents Lecture 1: Introduction to computer networking Definition, role, network classification Network key components and challenges Networks characteristics Lecture 2: Network communication Objectives Network structure Network protocols Lecture 3: Network protocols: TCP/IP model and OSI model- part I TCP/IP model Application and operation of TCP mechanisms Managing TCP sessions UDP protocol FTP, HTTP, DHCP, Telnet, DNS, etc. Lecture 4: Network protocols: TCP/IP model and OSI model- part II OSI model: functionalities and services Physical layer Data link layer Network layer 25

26 Transport layer Session layer Presentation layer Application layer Lecture 5: Ethernet technology Original version of Ethernet Evolution of Ethernet: Fast Ethernet, Giga Ethernet Medium access control method: CSMA/CD Encapsulation / decapsulation and CRC (mechanism of errors detection) Lecture 6: Network cabling and configuration Basic network media required to make a LAN connection Design a cabling plan Types of connections in a LAN Design an addressing scheme for an inter-network Importance of network designs Lecture 7: Routing protocols and notions General concepts Static routing Dynamic routing Internal routing protocols Distance-based vector Link- based state External routing protocols: BGP Lecture 8: Design of new LAN architecture part I Basic functionalities of switch 2 and 3 levels VLAN Lecture 9: Design of new LAN architecture part II VTP and STP protocols Inter-VLAN routing Lecture 10: Wireless networking Introduction to wireless network Wireless networking classification (WLAN, WMAN, WWAN, etc.) LAN Lecture 11: Next generation networks 26

27 Definition of NGN and their principles NGN architecture NGN classification (class4, class 5 and multimedia, etc.) 27

28 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE E-Business Nombre des crédits :6 Code UE : UEF1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) E-Business is radically changing the ways in which business organizations operate and compete in the global market. This course introduces students to various aspects and models for e-business. It provides an overview of e-business from architectural and managerial perspectives. This includes fundamental concepts and frameworks for exploring e-business opportunities by comparing and contrasting e-business models. The course will also examine E-Business strategies and implementation issues faced by new Internet ventures as well as established firms. Current issues surrounding E-Business practices such as electronic commerce infrastructure, designing on-line storefronts, payment acceptance and security issues, and the legal and ethical challenges of e-business will also be discussed. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Introduction to Computer Science Course Programming Languages Course Database System Course 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Volume horaire semestriel Eléments constitutifs (1 semestre= 14 semaines Crédits Cours TD TP Autres E-Business 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits 28

29 Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : E-Business 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) By completing this course, students will be able to: Understand the current state of E-Business and follow its new development; Identify E-Business opportunities and develop business models for such opportunities; Recognize e-commerce business models types, including B2B, B2C, B2G, C2C, C2G. Appreciate and realize E-commerce issues, including shopping carts, human computer interface designs, interactions with payment processing mechanisms, relationships to information technology development and support. Appreciate and understand e-business topics such as supply chain management, customer relationship management change management, E-procurement, and e- marketing. Articulate the pros and cons of business strategies of implementing E-Business initiatives; Recognize the key management issues associated with implementing E-Business strategies; and Appreciate the importance of the security, legal, ethical and privacy issues and understand how they may impact a firm s E-Business strategy. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional Lecture Type Self-based learning Live demonstrations Group discussions Case studies 29

30 Group Projects References Basic References: Turban, E., King, D., Lee, J., Liang, T., & Turban, D. (2012). Electronic commerce: A managerial and social networks perspective Upper Saddle River, NJ: Pearson/Prentice Hall. Supplementary References: Laudon, K. C., & Traver, C. G. (2012). E-Commerce: Business, technology, society (8th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall. ISBN: or Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours E-business X 30 % X 70% Validation des stages et des projets 30

31 Fiche descriptive de l UE : E-BUSINESS Code UE : UEF1 Annexe 1 : ECUE n 1 E-BUSINESS Course plan Objectifs E-Business is radically changing the ways in which business organizations operate and compete in the global market. This course introduces students to various aspects and models for e-business. It provides an overview of e-business from architectural and managerial perspectives. This includes fundamental concepts and frameworks for exploring e-business opportunities by comparing and contrasting e-business models. The course will also examine E-Business strategies and implementation issues faced by new Internet ventures as well as established firms. Current issues surrounding E-Business practices such as electronic commerce infrastructure, designing on-line storefronts, payment acceptance and security issues, and the legal and ethical challenges of e- business will also be discussed. Module contents Lecture 1: Overview of e-business Concepts, Histories, and Characterizations' Agenda History and Scope E-Business and E-Commerce Concepts Types of e-business The E-Commerce Framework E-Commerce Business Models Constructing the E-Business Architecture References Lecture 2: Retailing and EC Applications and models Agenda E-commerce Business Models Case Study: Online Grocers - Finding and Executing the Right Model E-commerce Business Models categories: (B2C Business Models, B2B Business Models) Private Industrial Networks Business Models in Emerging E-commerce Areas E-commerce Enablers: The Gold Rush Model How the Internet and the Web Change Business 31

32 Industry Value Chains Business Strategy Lecture 3: E-Commerce Applications building and Infrastructure Agenda Major E-Commerce Applications and Their Functionalities Steps to Developing an E-Commerce Web Site Development Options for E-Commerce Applications Criteria for Selecting a Development Approach E-Commerce Software Packages and Suites Connecting to Databases and Other Enterprise Systems Vendor and Software Selection Lecture 4: E-commerce Marketing Concepts part1 Agenda Internet Audience and Consumer Behavior Type of Internet Connection: Broadband Impacts Consumer Behavior Models Case study: NetFlix Develops and Defends Its Brand Trust, Utility, and OpporSfaxm in Online Markets Lecture 5: E-commerce Marketing Concepts part 2 Agenda Intentional Acts: How Shoppers Find Vendors Online Basic Marketing Concepts The Revolution in Internet Marketing Technologies Databases and Data Warehouses Customer Relationship Management (CRM) Systems Net Pricing Strategies Case Study: Zoomerang Lecture 6: Online Security and Payment Systems Agenda The E-commerce Security Environment What Is Good E-commerce Security? Most Common Security Threats in the E-commerce Environment Case study: Cyberwar Becomes a Reality Technology Solutions 32

33 Management Policies, Business Procedures, and Public Laws Types of Payment Systems E-commerce Payment Systems Electronic Billing Presentment and Payment (EBPP) Lecture 7: Order Fulfillment along the Supply Chain Agenda Order Fulfillment and Logistics: An Overview Problems in Order Fulfillment Along Supply Chains Solutions to Order Fulfillment Problems along Supply Chains RFID and CPFR as Key Enablers in Supply Chain Management Other E-Commerce Support Services Managerial Issues Case Study: How Amazon.com Fulfills Orders Lecture 8: EC System Implementation Agenda Why Justify E-Commerce Investments? How Can They Be Justified? Difficulties in Measuring and Justifying E-Commerce Investments Methods and Tools for Evaluating and Justifying E-Commerce Investments Examples of E-Commerce Metrics and Project Justification The Economics of E-Commerce A Five-Step Approach to Developing an E-Commerce System Development Strategies for E-Commerce Projects Organizational Impacts of E-Commerce Opportunities for Success in E-Commerce and Avoiding Failure Managerial Issues Lecture 9: E-Commerce: Regulatory, Ethical, and Social Environments Agenda Ethical Challenges and Guidelines Intellectual Property Law Privacy Rights, Protection, and Free Speech Other EC Legal Issues Consumer and Seller Protection from Online Fraud Public Policy and Political Environments 33

34 Intitulé de l UE Integrated Application Systems Nombre des crédits :6 Code UE : UEF2 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) Based on the following of value chain of industrial enterprises business processes over all its R&D, sales, procurement, production, logistics and service departments, an introduction and overview of standard enterprise activities supported by information systems will be given. It will be shown which functions of the processes are supported by which information systems and by which methods. An Enterprise Resource Planning system (ERP) plays here a significant role to integrate and support business process activities. The main key elements and structure of an ERP system will be described and explained. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Database 1 and Operating System 1 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Volume horaire semestriel Eléments constitutifs (1 semestre= 14 semaines Crédits Cours TD TP Autres Integrated 42 6 Application System Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 34

35 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Integrated Application System 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional Lecture Type Self-based learning Live demonstrations Group discussions Case studies Group Projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Integrated Application System Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 35

36 Fiche descriptive de l UE : INTEGRATED APPLICATION SYSTEM Code UE : UEF2 Annexe 1 : ECUE n 1 INTEGRATED APPLICATION SYSTEM Course plan Objectifs Access and understanding advanced integrated software technology Understand the general functionalities and key elements of modern integrated system Development of practical skills for the administration of complex ERP systems Learning techniques and methods for the development and reconstruction of complex architectures of real-world business information systems using the example of component SAP Enterprise Service Architecture (ESA) Introduction of SAP programming language ABAP Module contents Lecture 1 Functions and Processes in industry: R&D, Overview and Applications Lecture 2: Sales and customer contact Lecture 3: Material Managements Lecture 4: Production Planning Lecture 5: Introduction to the ERP Basis Technologies Lecture 6: ERP Change and Transport Management and 'ERP Interfacing Lecture 7: ERP Buffer and Memory Management and Analysis Lecture 8: DBMS and ERP System Lecture 9: Backup Strategies an techniques under ERP Systems Lecture 10: Restore and Recovery Lecture 11: Very large database under ERP 36

37 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Enterprise Business Intelligence Nombre des crédits :6 Code UE : UEF3 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) Helping the enterprises managers in answering the following questions while using Business Intelligence concepts and tools: What is the current BI situation? What is the BI process? What is the Data - information - knowledge triangle? What is Business Intelligence? In which business areas BI can be utilized? What is the Data Warehouse concept? What are the differences between transaction-oriented systems and analysis-orientied systems? What are the Logical and Physical Models? 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Students must be provided with: 1- Learning materials guides 2- CDs and access to VLBA lab 3- Learning hand-outs and relevant literature 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Volume horaire semestriel Eléments constitutifs (1 semestre= 14 semaines Crédits Cours TD TP Autres Enterprise Business

38 Intelligence Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Enterprise Business Intelligence 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional Lecture Type Self-based learning Live demonstrations Group discussions Case studies Group Projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Enterprise Business Intelligence Ecrit Epreuves Oral Contrôle TP et Autres Pondération 38 Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% 3 3

39 Fiche descriptive de l UE : ENTERPRISE BUSINESS INTELLIGENCE Code UE : UEF3 Course plan Annexe 1 : ECUE n 1 ENTERPRISE BUSINESS INTELLIGENCE Objectifs This module gives an introduction to the electronic business. Graduates will be familiar with the basic and current technologies together with advanced concepts, applications, and competitive strategies in the context of enterprise business intelligence supported by practical examples Module contents Lecture 1: Motivation Lecture 2: Software, Benefits and Business Areas Lecture 3: Data Warehouse and ETL Lecture 4: Life Cycle, Reporting and OLAP Lecture 5: Semantic Modeling Part I Lecture 6: Semantic Modeling Part II Lecture 7: Logical Modeling Lecture 8: Physical Modeling and Adaptive BI Lecture 9: Open Source Business Intelligence and SAP Netweaver Lecture 10: SAP HANA Lecture 11: Customer Relationship Management Part I Lecture 12: Customer Relationship Management Part II 39

40 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Interoperability Systems Nombre des crédits :6 Code UE : UEF4 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) System Interoperability course covers the ability of diverse systems and organizations to work together (inter-operate). It set a broad framework on the services which allows for information exchange with heterogeneous systems takes into account social, political, and organizational factors that impact system to system performance. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) System Analysis Course Programming Languages Course Database System Course Software Engineering Course 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Interoperability Systems 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 40

41 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Interoperability Systems 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) The student shall be able to explain the need for interoperability between enterprises.. The student shall be able to explain the different levels of interoperability as well as different kinds of Interoperability. The student shall be able to analyze, evaluate and select appropriate methods, technologies and tools from current state of the art research to support interoperability. The student shall be able to differentiate between syntax and semantic interoperability system need and usage. The student shall be able to handle several Interop cases in various fields such as medical, public safety, etc. The student shall be able to describe how systems, units, or forces will provide services to and accept services from other systemsthe student shall be able to describe single query for several Interop systems The student shall be able to introduce the capability of different programs to exchange data via a common set of exchange formats The student shall be able to define ability of diverse business processes to work together. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional Lecture Type Self-based learning Live demonstrations Group discussions Case studies Group Projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 41

42 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Enterprise Systems Architecture Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 42

43 Fiche descriptive de l UE : INTEROPERABILITY SYSTEMS Code UE : UEF4 Annexe 1 : ECUE n 1 INTEROPERABILITY SYSTEMS Course plan Objectifs System Interoperability course covers the ability of diverse systems and organizations to work together (inter-operate). It set a broad frame work on the services which allow for information exchange with heterogeneous systems takes into account social, political, and organizational factors that impact system to system performance.. Module contents Lecture 1: Introduction to System Interoperability Levels of Conceptual Interoperability Model Enterprise Interoperability Architecture of Interoperable Information Systems Model Driven Interoperability Lecture 2: Syntax Interoperability Data formats communication protocols XML or SQL standards Lecture 3: Semantic interoperability Interpret the information exchanged Common information exchange reference model Lecture 4: Interoperability and open standards Define open standard difference between open standard and interoperability Post-facto interoperability Lecture 5: Interop System communication Describe how systems, units, or forces services from other systems different programs to exchange data via a common set of exchange formats file formats, protocols, OSLC Lecture 6: Interop System Search 43

44 Two or more information collections of Interop systems to be searched by a single query Federated Search technology Lecture 7: Business Process Interoperability Define Business Process Interoperability (BPI) Enterprise software systems in which functions designed to work together Lecture 8: Interoperability in Medical industry, E-government and Public safety Medical E-Government Public safety 44

45 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Customer Relationship Management (CRM) Nombre des crédits :3 Code UE : UEO1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) Students will become familiar with the importance of customer relationship servicing in companies, and they will learn what functions and what tools in customer relationship management are necessary. Students will learn and work on recommendation engines as a tool to design a mutually profitable interaction between companies and customers, and become familiar with their functions, requirements and process evaluation mechanisms of recommendation systems. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) General conditions to pass the course: Student should attend at least 80% of the lectures Students should attend at least 10 exercise sessions Student should submit all the exercise assignments on time Final exam will cover the contents of the lectures, reading assignments, and the exercises sessions If a student does not show-up in the exam, her/his course note will be not present Students must have a minimum grade of 60% in the final exam to pass the course. 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Customer Relationship 42 3 Management (CRM) Total

46 3.2- Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Customer Relationship Management (CRM) 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Acquisition of basic knowledge about CRM Acquisition of basic knowledge on the use and de-sign of recommendation engines Development of skills for the analysis of customer data with data mining methods Acquisition of basic skills for data analysis and evaluation within recommendation engines Dealing with recommendation systems in practice Understanding of the central role of customers in the enterprise, and the role of IT for the analysis and enhancement of customer relationships 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) It is strongly recommended that students follow the work plan section. The workload is divided into 3 types of activities: those developed in class (plenary and seminar sessions), directed work (assignments), and final exam. Class Sessions Plenary lessons: sessions where the teacher introduces and explains the predefined course contents. These sessions include definitions, introduction to the most relevant methodologies with examples. Seminar Sessions In the seminar sessions, several activities will be undertaken according to the schedule of activities. Correction of lists of exercises Session of invited business representatives and key persons 46

47 Exercises Session In the exercises sessions, several activities will be undertaken according to the schedule of activities. Discussion if the results and explanation Demonstrating the use of the tool and practicing it Practice doing exercises (unannounced re-take of exercise lists) Directed and Autonomous Compulsory readings to prepare for each plenary class Compulsory exercises (exercise lists) to be handed-in Reading the material provided (slides) and working on comprehension of the topics developed Working on the complementary exercises (those not to hand in) and revising solutions with those provided Internet search and visits to recommended websites Learning the tools utilized in the practice sessions Preparing to take examinations Practice quizzes to prepare for exams 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Customer Relationship Management (CRM) Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% 1,5 1, Validation des stages et des projets 47

48 Fiche descriptive de l UE : CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Code UE : UEO1 Course plan Objectifs Annexe 1 : ECUE n 1 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CRM basic and advanced concepts are identified and clearly explained. Applications, technologies and competitive strategies in the context of CRM are identified. Practical projects using the identified technologies to illustrate the concepts are designed and implemented. Module contents Lecture 1: Introduction to CRM Lecture 2: Strategic CRM part I Lecture 3: Strategic CRM part II Lecture 4: Operational CRM Lecture 5: Introduction to Analytical CRM association Rules Lecture 6: Analytical CRM part I Lecture 7: Analytical CRM Classification Lecture 8: Analytical CRM Clustering Lecture 9: Analytical CRM Part II Lecture 10: ETL Process (Additional Material) Lecture 11: Case studies and practical studies with SAP CRM 48

49 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE SCM / Logistics Nombre des crédits :3 Code UE : UEO2 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S2 (M1) 1- Objectifs de l UE (Savoir, aptitude et compétences) Students will become familiar with logistics and supply chain which include all the activities required to move product and information to, from, and between members of a supply chain. The supply chain provides the framework for businesses and their suppliers to jointly deliver goods, services and information efficiently, effectively, relevantly and in a sustainable manner to customer. Supply Chain Management presents the mission, business processes, and strategies needed to achieves integrated logistical management. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) No prerequisites are needed to attend this course General conditions to pass the course: Student should attend at least 80% of the lectures Students should attend at least 10 exercise sessions Student should submit all the exercise assignments on time Students will have to present a final assignment in a group of two or three to define a supply chain strategy for a new business or to analyze a supply chain strategy for an established current company Final exam will cover the contents of the lectures, reading assignments, and the exercises sessions If a student does not show-up in the exam, her/his course note will be not present Students must have a minimum grade of 50% in the final exam to pass the course. 3- peléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits 49

50 Cours TD TP Autres SCM / Logistics 42 3 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : SCM / Logistics 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Understanding the global supply chain as a process of integration, coordination and collaboration among multiple stakeholders. Analyzing current systems of organization and management of the international supply chain. Strategically analyze the design of the international supply chain in different sectors, companies and competitive contexts. Designing new systems and working methods to improve the management of relationships between suppliers, companies, logistics operators and end customers. Make decisions and effectively and efficiently manage key aspects of international logistics and international transportation, inventory and asset tracking. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) It is strongly recommended that students follow the work plan section. The workload is divided into 3 types of activities: those developed in class (plenary and seminar sessions), directed work (assignments), and final exam. Class Sessions Plenary lessons: sessions where the teacher introduces and explains the predefined course contents. These sessions include definitions, introduction to the most relevant methodologies with examples. Seminar Sessions: 50

51 In the seminar sessions, several activities will be undertaken according to the schedule of activities. Group discussion of selected business cases Global class discussion of selected business cases Group Supply Chain simulations with software programs Correction of exercises Session of invited business representatives and key persons Directed and Autonomous: Compulsory readings to prepare for each plenary class Compulsory business cases Compulsory exercises (exercise lists) to be handed-in Reading the material provided (slides) and working on comprehension of the topics developed Internet search and visits to recommended websites Learning the tools utilized in the practice sessions Preparing to take examinations 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE SCM / Logistics Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% 1,5 1, Validation des stages et des projets 51

52 Fiche descriptive de l UE : SCM / LOGISTICS Code UE : UEO2 Annexe 1 : ECUE n 1 SCM / LOGISTICS Course plan Objectifs Global supply chain basic and advanced concepts are identified and clearly explained. Applications and competitive strategies in the context of Global supply chain are identified and linked with the general strategy of the company. Identify clearly the strategies to add value to the relation with the suppliers, logistics operators and end consumers. Define clearly the most appropriate strategy to each of the key operational aspects of the SCM: transportation, inventory and asset tracking. Practical projects using the identified strategies to illustrate how to design and implement concepts learned. Module contents Lecture 1: Introduction to International Logistics Class presentation about supply chain basic concepts Topics: Review the basic concepts of logistics and its evolution Understand the difference between SCM and logistics Understand challenges of today logistics Seminar 1: Introduction to International Logistics Class video about IKEA company Assignment 1 Topics: Understand how supply chain affects IKEA business and the other way around Lecture 2: Logistics network configuration Class presentation about defining and simulating supply chain networks Topics: Challenges in designing logistics networks Center of gravity models Distance-based approach models 52

53 Seminar 2: Logistics network configuration Group simulation of logistics networks with MS-Excel Assignment 2 Topics: Center of gravity model simulations Distance-based approach model simulations Discussion of the different methods Lecture 3: Logistics network configuration (ii) Class presentation about configuration and strategies of supply chain Topics: Strategies and integration in the SC Structural configurations Seminar 3: Logistics network configuration (ii) Group discussion of selected business case Class discussion of selected business case Assignment 3 Topics: Understand advantages and disadvantages of different logistics network configurations Analyze how logistics affects to business and profits Business case reference: Amazon s European Distribution Strategy HBS Lecture 4: Customer value and SCM Class presentation about how supply chain affects customer value and how it can be used to give competitive advantage Topics: Logistics costs and performance Customer value parameters International trends Seminar 4: Customer value and SCM Group discussion of selected business case Class discussion of selected business case Assignment 4 Topics: 53

54 Understand how logistics decisions affect to customer value Analyze how logistics can give more customer value being a driver of competitive advantage Business case reference: Business case: Supply Chain Management at World Co. Ltd. HBS-1603S07-E Lecture 5: Stocks management Class presentation about basic and main parameters of stocks management Topics: Stocks management Warehouses configuration Best practices Seminar 5: Stocks management Group simulation about stocks management Class discussion of group results Assignment 5 Topics: Understand how stocks management affects all supply chain Analyze bullwhip effect Simulation internet reference: Lecture 6: The value of information Class presentation about how information can improve supply chain efficiency Topics: Effective forecasts Information for the coordination of systems Locating desired products Lead-time reduction SC Trade-offs Seminar 6: The value of information Group discussion of selected business case Class discussion of selected business case Assignment 6 Topics: Understand how information helps in supply chain Analyze effects of IT systems in supply chain 54

55 Business case reference: Business case: Zara: IT for Fast Fashion HBS-1605S17-E Lecture 7: Offshoring and Outsourcing Class presentation about criteria and methodology to offshore and outsource parts of the supply chain Topics: Relocation factors Relocation decisions Project relocation Seminar 7: Offshoring and Outsourcing Group discussion of selected business case Class discussion of selected business case Assignment 7 Topics: Understand how outsourcing parts of supply chain can improve business results Analyze how these decision affects to competitive advantage Business case reference: Business case: Dell Computers (A) HBS Lecture 8: Strategic alliances Class presentation about how to establish strategic alliances with supply chain agents Topics: Strategic alliances definition Reasons to establish strategic alliances in supply chain Criteria to develop and maintain successful strategic alliances Seminar 8: Strategic alliances Group discussion of selected business case Class discussion of selected business case Topics: Understand benefits of an alliance in logistics Analyze risks and opportunities for both sides of the alliance Business case reference: Laura Ashley and Federal Express Strategic Alliance HBS Lecture 9: International transportation and logistics 55

56 Class presentation about international transportation main characteristics Topics: Key factors in transportation General characteristics Maritime transportation Airplane transportation Selecting a transportation partner Seminar 9: International transportation and logistics Group discussion of selected business case Class discussion of selected business case Assignment 9 Topics: Analysis of transportation options Business case reference: DR Corporation HBS E Lecture 10 and Seminar 10: Presentation of supply chain group business analysis 56

57 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Testing / Quality Management Nombre des crédits :6 Code UE : UEF1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S3 (M2) 1- Objectifs de l UE (Savoir, aptitude et compétences) This is an IT development course. Students will be familiar with the roles of both testing and quality management for ESE. Students will be equipped with necessary knowledge, tools and techniques for developing effective sound tests, analyzing test results and assessments of both correctness and quality of ESE products.. TBD 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) 3-Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Testing / Quality Management 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4-Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Testing / Quality Management 57

58 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Participants are expected to be able to: Develop an in-depth knowledge of essential testing/quality requirements and standards as well as its critical role. Enhance personal awareness of the key role of testing and quality. Apply tools and techniques necessary for effective sound testing/quality assessment. Demonstrate proficiency in analytical problem solving. Develop the capability to lead testing/quality team. Be able to effectively and formally specify testing/quality requirements. 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Adopting hands on experience method of learning: Lecture and class discussion. Case study report. Student s real life problems. The workload of the course amounts to 180 hours. It is strongly recommended that students follow the work plan section. The workload is divided into 3 types of activities: those developed in class (plenary and seminar sessions), directed work (assignments), and final exam. Class Sessions Plenary Lessons : Sessions where the teacher introduces and explains the predefined course contents. These sessions include definitions, introduction to the most relevant methodologies with examples. Seminar Sessions : In the seminar sessions, several activities will be undertaken according to the schedule of activities. Correction of lists of exercises Session of invited business representatives and key persons Exercises Sessions : In the exercises sessions, several activities will be undertaken according to the schedule of activities. Discussion if the results and explanation Demonstrating the use of the tool and practicing it Practice doing exercises (unannounced re-take of exercise lists) 58

59 Directed and Autonomous : Compulsory readings to prepare for each plenary class Compulsory exercises (exercise lists) to be handed-in Reading the material provided (slides) and working on comprehension of the topics developed Working on the complementary exercises (those not to hand in) and revising solutions with those provided Internet search and visits to recommended websites Learning the tools utilized in the practice sessions Preparing to take examinations Practice quizzes to prepare for exams 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Testing / Quality Management Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 59

60 Fiche descriptive de l UE : TESTING / QUALITY MANAGEMENT Code UE : UEF1 Annexe 1 : ECUE n 1 TESTING / QUALITY MANAGEMENT Course plan Objectifs Each student is expected to be able to derive testing/quality requirements from formal descriptions Each student is expected to apply at least two techniques/tools used in any of the testing/quality being delivered while meeting the following: Understanding and reflecting the principles of these techniques. Using a technique appropriate to the context and situation within the classroom at that time. Adequately evaluate the effectiveness of his/her actions, consequences of it, recognizing any ways of improving. Module contents Lecture 1: Testability and testability specification Lecture 2: Testability requirements and cycle Lecture 3: Formal description techniques Lecture 4: Formal test derivation techniques Lecture 5: ESE special requirements and LOTOS (ISO/IEC 8807, Information processing Systems - Open Systems Interconnection - LOTOS - A Formal Description Technique Based on Temporal Ordering of Observational Behaviour ) Lecture 6: Automated derivation of sound test suites and analysis of test results Lecture 7: Quality assurance, elements and assessments 60

61 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Research Methodologies Nombre des crédits :6 Code UE : UEF2 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S3 (M2) 1- Objectifs de l UE (Savoir, aptitude et compétences) This course aims to introduce students to a number of research methods useful for academic and professional investigations of information practices, texts and technologies. It provides an understanding of the different decisions and steps involved in executing a research methodology. Students, after this course, will be able to: Understanding the research terminology. Understanding the ethical and research principals, challenges and processes. Learning, understanding and using the quantitative/qualitative and hybrid methods approaches to research. Knowing the literature review process and the evaluation methods. Analyzing and evaluating others published research. Reporting a project's results. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) This course has no prerequisites 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Research Methodologies 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits 61

62 Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : Research Methodologies 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Group project assessment Read/write assessment Fern assessment Oral assessment 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) It is strongly recommended that students follow the work plan section. The workload is divided into 3 types of activities: Developed in class (plenary and seminar sessions), Directed work (assignments) Final exam. 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Research Methodologies Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 62

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64 Fiche descriptive de l UE : RESEARCH METHODOLOGIES Code UE : UEF2 Annexe 1 : ECUE n 1 RESEARCH METHODOLOGIES Course plan Objectifs The course offers an overview of the different methods, considerations and challenges involved in social research. Those methods are generally based on core human research methods such as interviews, ethnographies, surveys and experiments. We will explore methods used in critical analysis of technologies with an emphasis on the digital (e.g. virtual worlds, edutainment, and online ethnographies). We will also discuss mixed method approaches, case studies, participatory and user-centered research. Module contents Lecture 1: Introduction to research What is research? Research concepts Research ethics Lecture 2: Quantitative research methods Principals of quantitative research methods Survey of the toolkits for the quantitative research methods Quantitative research articles based on data analysis Lecture 3: Qualitative research methods Principals of the scientific method Survey on the QRM QRM Wrap up Lecture 4: Hybrid research methods (HRM) Introduction HRM survey HRM evaluation 64

65 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE People Management Nombre des crédits 6 Code UE : UEF3 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S3 (M2) 1- Objectifs de l UE (Savoir, aptitude et compétences) This is a skill development course designed to equip participants with necessary knowledge, tools and techniques for leading people towards organizational and individual success. The novelty in this course is considering positive psychology a cornerstone towards development of people leadership skills. The course revolves around three main skill sets which are personal skills, interpersonal skills and group skills. Each group of skills include specific skills that proved to be most required in the current labor market such as the ability to solve problems analytically and creatively, communication skills, motivating others, building high performing teams and teamwork and leading positive change. Moreover, the course is designed to help in filling in main leadership skills gap discovered by different surveys conducted and funded by Tempus. These surveys have been submitted to different sizes and types of enterprises in Egypt, Sfax and Jordan. The main focus is on promoting effective people management practices and addressing current management challenge. This will be achieved pragmatically rather than theoretically. Therefore, active learning is the fundamental mechanism through which this course is delivered. Participants are expected to be engaged in activities and higher order thinking (analysis, synthesis and evaluation) since more emphasis is placed on skill development rather than information transmission. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) This course has no prerequisites 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres People Management 42 6 Total Activités pratiques (Projets, stages, mémoires ) 65

66 Activités pratiques de l UE Travaux sur terrain Durée Projets Stages Autres Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : People Management 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Group project assessment Read/write assessment Fern assessment Oral assessment 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Interactive way of teaching "Fill-in" slides in the class room and/or after the class room 2/3 Class room teaching 1/3 Self-learning Enterprise case studies "Series games" based teaching - enterprise simulation Group projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 66

67 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE People Management Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 67

68 Fiche descriptive de l UE : PEOPLE MANAGEMENT Code UE : UEF3 Annexe 1 : ECUE n 1 PEOPLE MANAGEMENT Course plan Objectifs Leadership skills Positive psychology principles Communication skills Teamwork skills Goal settings and assessment Stress management Module contents Lecture 1: Leadership What is leadership? Importance of leadership Difference between leaders and managers Lecture 2: Leadership and positive psychology What is positive psychology approach? Why is positive psychology approach? Key principles of psychological skills training (PST) Positive psychology model for PST Lecture 3: Three levels of positive psychology Positive subjective states Positive individual traits Positive community level Sharpen your psychological skills Lecture 4: Successful leader Different ways of leadership Successful leader characteristics Lecture 5: Evaluation of communication skills Importance of communication skills 68

69 Communication concept Communication model Evaluate your communication skills Lecture 6: Communication skills development - part I Confidence and appreciation Behave positively Giving instructions The discipline of team Lecture 7: Communication skills development - part II Stability of your behavior Be a good listener Body language effect Managing your boss Lecture 8: How to deal with difficult people? Who are difficult people? Dealing with difficult people is a special skill Tips for leading difficult people Lecture 9: Motivation Importance of motivation Motivation functionality Main sources of motivation Satisfaction and positive addiction Enjoyment and the flow state Lecture 10: Achievement and excellence motivation Achievement motivation concept Characteristics of highly achievement motivated people Factors influence achievement motivation Desire for success or fear of failure Achievement aim (outcomes goals or performance goals) Lecture 11: Goal setting and assessment S.M.A.R.T goals Different kinds of goals Reward the behavior Kinds of rewards Timing of rewards Repeatability of rewards 69

70 Behavior reformation through rewards Constructive punishment Lecture 12: Stress management Kinds of stress Sources of stress Stress symptoms Burnout Facing stress 70

71 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE Enterprise Strategic Management Nombre des crédits :6 Code UE : UEF4 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S3 (M2) 1- Objectifs de l UE (Savoir, aptitude et compétences) The course prepares students to become familiar with strategic vision, strategic planning, strategic diagnosis, strategic choices strategy implementation, creating value for the enterprise stakeholders. It includes an understanding of technology innovation, power relationships and key factors of enterprise competitiveness and performance in each functions especially financial function. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) Minimum level of: personal skills group skills 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres Enterprise Strategic Management 42 6 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) 71

72 Annexe 1 : Enterprise Strategic Management 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Computer based assessment Paper- based assessment Practical demonstration 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Traditional lecture type Self-based learning Live demonstrations Group discussions Case studies Group projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE Enterprise Strategic Management Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% Validation des stages et des projets 72

73 Fiche descriptive de l UE: ENTERPRISE STRATEGIC MANAGEMENT Code UE: UEF4 Annexe 1 : ECUE n 1 ENTERPRISE STRATEGIC MANAGEMENT Course plan Objectifs Students are expected to be able to: Deal with strategic diagnosis Elaborate strategic planning Make strategic choices Understand strategy implementation Module contents Lecture 1: Core concepts Strategy and organization, what is strategic management Lecture 2: Strategic diagnosis - part I Understanding the influence of the environment (opportunities and threats), understanding the strengths and weakness of the firm (assets, capabilities and competence, knowledge, learning and innovation, financial performance Lecture 3: Strategic diagnosis - part II Case study Lecture 4: Strategic diagnosis - part III Student project groups presentation Lecture 5: From strategic diagnosis to strategic formulation - part I Corporate strategies Lecture 6: From strategic diagnosis to strategic formulation - part II Business strategies, operating strategies Lecture 7: Strategic planning 73

74 Lecture 8: Strategic formulation and strategic planning Case study Lecture 9: Strategic formulation and strategic planning Student project groups' presentation Lecture 10: Strategy implementation - part I Enterprise structure and culture Organizational change Lecture 11: Strategy implementation -part II Case study 74

75 Fiche descriptive d une unité d enseignement (UE) et de ses éléments constitutifs (ECUE) Intitulé de l UE IT Project Management Nombre des crédits :3 Code UE : UEO1 Université : Sfax Domaine de formation : Science et Technologie Diplôme Mastère : Recherche Etablissement : ISIM de Sfax Mention : Informatique Parcours (spécialité) : Enterprise System Engineering Semestre S3 (M2) 1- Objectifs de l UE (Savoir, aptitude et compétences) The advances in technology and business are achieved by applying technical knowledge from statistics, computing science, finance, economics, management and mathematics. The advanced applied mathematical curriculum deals with computer and computational methods that play an important role in all of these areas. It prepares students to deal with mathematical problems that arise in science, engineering, or management. The curriculum will emphasize on the construction, analysis, evaluation of mathematical models of real-world problems and the mathematical methods used to solve them. These models are analyzed to form better decisions in areas such as management, engineering, and the social sciences. In mathematical programming, a problem is modeled as an objective function then the resulting model is optimized. The models are solved using computer programs. 2- Pré-requis (définir les UE et les compétences indispensables pour suivre l UE concernée) It can be different from school to school but usually better for the students who are done more than 60% of their studies 3- Eléments constitutifs de l UE (ECUE) 3.1- Enseignements Eléments constitutifs Volume horaire semestriel (1 semestre= 14 semaines Crédits Cours TD TP Autres IT Project Management 42 3 Total Activités pratiques (Projets, stages, mémoires ) Durée Activités pratiques Travaux sur de l UE Projets Stages Autres terrain Crédits Total 4- Contenu (descriptifs et plans des cours) 75

76 4.1- Enseignements (Présenter une description succincte des programmes de chaque ECUE et joindre le programme détaillé à la fiche descriptive de l UE) Annexe 1 : IT Project Management 4.2- Activités pratiques de l UE (Présenter une description succincte des objectifs, des contenus et des procédures d organisation de chaque activité) Group project assessment Read/write assessment Fern assessment Oral assessment 5- Méthodes pédagogiques et moyens didactiques spécifiques à l UE (méthodes et outils pédagogiques, ouvrages de référence, recours aux TIC-possibilités d enseignement à distance ) Lecture Online activities Homework In-class exercises Group discussion Presentations Exams Team projects 6-Examens et évaluation des connaissances 6.1- Méthodes d évaluation et régimes d examens (Préciser le régime d évaluation préconisé : contrôle continu uniquement ou, régime mixte c à d contrôle continue et examens finaux) Régime mixte 6.2- Validation de l UE (présenter les poids des épreuves d examens pour le calcul de la moyenne de l ECUE, les coefficients des ECUE et le coefficient de l UE au sein du parcours). ECUE IT Project Management Ecrit Epreuves Oral Contrôle TP et Autres Pondération Epreuves Examen final Ecrit Oral TP et Autres Pondération Coef.de l ECUE Coef.de l UE au sein du parcours X 30 % X 70% 1,5 1,5 76

77 Fiche descriptive de l UE : IT PROJECT MANAGEMENT Code UE : UE01 Annexe 1 : ECUE n 1 IT PROJECT MANAGEMENT Course plan Objectifs Understand Project management from a theoretical, methodological and practical perspective, including Methodologies and Mechanics Understand the new demands, specific needs and practical problems when introducing ICT in the areas of health, government and education (e-health, e-learning and e-government) Understand and operationalize a holistic and customer oriented approach to project management Understand the peculiarities of academic projects in computing and information sciences and be able to work with different types of them. Understand and discuss the differences and similarities between project management in developed and developing countries Module contents Topics divided over weeks, W1: Course introduction, Introduction to Project, Project Management, program, and Portfolio Management Class 2: Continue W 1 Plan presentations, discuss HW 1,2 ideas W2: UML-x Class 2: Discuss UML, then project proposals, begin forming teams W3, Project Integration Management Continue forming teams Class 2 Project Scope Management W4: Project Time Management Class 2: Project Time Management (cont.) W5: Project Cost Management Class2: Project Risk Management W6: Project Scope Management Class 2: Project Quality Management Exam: week

78 W7: Project Organisation Structure, Stake Holder & HR ResourcesManagement Project Communication Class2: Project Organisation Structure, Stake Holder & HR ResourcesManagement Project Communication (cont.) W8: Project Risk Management Class 2: Project Risk Management (cont) W9: Project Procurement Management Class2: Discuss/ Work on team projects W10: Discuss/ Work on team projects Exam: week 5-9 W11: Last day to present / Guest speaker/ Work on team deliverables Class 2:Team final presentations Class3:Team final presentations W12:Class - Last day of Homeworks 78