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5 ) &.5* * B I/ * *+ 4! 8 4!9 ) 9:! 48$; 9 9 < = 4! : '48$:! 9! : 9>!9 :8 >! 48 : 8 "8$ 8! 4!&8 8 ) F91K1##* 4$! 8! : 8? :98 ; 4 A$ $9! 9 7@ 4 $ 9 9$ $ $9 B#/- B I/ * *+ ) 4 9: K #*#*! ** # 1-* * *+ 9? 9 9 $ 6 9 :! 9+H B I/ * *+ C9 $ A$ A D'9E 1 : <52=?'-$ 4!: - "

6 ) !9 ; 4 9 8#,9 $ 8 $ 9 <: =9: 4 #, ) 8 $! 8 98>.! 9 $ # 8& 9 8#, A $ < 7 = 6!)9 8 '9 8#,** 8#,**'.4 8! # $ 9 $ $ 8 9 $ #,**'.4 $ < =?.'*4 8#,**. 9 <+(+!* 8=? 9 8>9-9 8 $!"#$""" ". 9 *.F 3?* 04 $ $9 $ $ 9 $ $ 9 $ $ 9 *.F 3?*!!0 4 : $ ) *"+(90 :&#, (

7 & '( " "" 69&! $ K/#-I ** # #+*. * * &C 9 -> + :&9 ( K/#-I -* #2 3 : : & ' 9 2 :&9 )092 )C 0+- #--? )6-/*I-#*9 $ $! $ 9C 9 :8:8! 6 $*I/ -#*! C 9! ':@ H?! :! $ $ 6* *I/-#* A!. 9 $ $!4#*I/-#* 9 #$ $ 9 $9 9 $ +

8

9 <#*="",0:0>0?030,0 0

10 B! C * $9! $9 -#** 2*#) 9! -.*! <9 = C9. 9 &! 4 ' 9 ## +#-*#*.

11 @ 4$ **+# + :! : 4$ $!;99 : $" ")*" + +,, 4-+* *+#, $ 5#/- +(+, $I 0+2"0 / " -.., $ 2, $ I 2), $ ((), $ " "+(, $$ 0)22, $ ((, $ ( (0" 3, $ + 00"0(, $ 2 "0 * ;16'? $ #,* <= " / $ J 9! 9 J : $ ( 4 $ 9& + 4 $ 2 4 $ $ <! =

12 4 3$ B! )4F! 9:! 9 $ $ < = 4 $ 9 : $< =9 $" ") / 0 + 1,,+,,2 *+# C! A 3 ") 2) ( ") 20 0 "+( (+"0 2+" )+ ) (0" / 022) 0+) ( ))0(( ""+)2 0 (("22) +(+ 3$ <= 3< = "9( +9 9 )290 ("9 +29( 0) "90 "9 +9( * ;16'? $ #,<= 34) " / 0 + 1,,+,,2 " " " " ( (+ 2 0 ( 3 8 ) 0 ( ) / 0 (( ) ) 0 ) 3$ <= ( 2+ " 3 " ++ )2 2 ( ) * ;16'? $ #,<= 0 ;16'?? #,

13 ) # * *+ * -* #+/ B I/ 9! +( )!)4 $ 5! +:9 # ) $ 0 4 : 9 : 4 $ 34) " " + 1,,+,,2 2 + ( " ( ) " ) ) " ( + 2 0, $8 022) 0+) ( ))0(( ""+)2 (("22) +(+? 0 (( ) ) 0 ) * ;16'? $ #,<=, $

14 ),-#**2*# ** # * *+ 43$ $- : 4 F9 (9( 9 - <"29= K (9 : $- 4 3$ 9 09!? : <(922= F 09" 9!$29 $! 2929 K - $" ") " "! 54'+"" """,, >** # * *+ #+*. <-#*# LM9) <# ** # #+*. # # N N ((+0" 292 2) F )(0"+ (9( )2+"( "29 09" K 0" 9( ("( #!) N )!) N AN * ;16'? $ * <=1,*<= 3 9&-9 $ 4??! 4 $ $! F 9$L * $ $9 9'9M9 N? )

15 ")"" " """ 6" "," ",, * ;16'? $ * <=1,*<= * $ $ ) $ # 9!9 : F 4 $ : ) 09 ) 4 $ K 0 &! F9 -! $" ") " + "41,,7+,,2 A ())" 00 "02 ((+0" " " 7#-8 -#8 #78 F 0(0 )0" )++0) )(0"+ " ".#78 9#-8 #,8 K "+ (02( )+ 0" " " -#78,#&8 #8 # CCA)!C )C!!)C!) " " #,8.#8 #8 * ;16'? $ #,<=? : 9 9 K + '9 F $9 (" +:(9( 9! K : 9( $ 9"90+:292 "

16 34) " + "41,,7+,,2 + ( " ) +<,O))0()= 2<,O""+)2= 0<,O(("22)= <,O+(+= " F ()90 (9( (9 (9( K 09 9) 9+ 9( * ;16'? $ #,<= ) <.* ** # * *+ 4 & : * 9$&! #! " " 63$"9 > -? > ":"" 9 )( / > (" 4 $ $ 1 - ' 09(9 $ " F K <)= 4 K F ("<( ::= $" "&) " "! :4"4,, "#@M C!)A! P"<,O)0= "9 09( )92 )9 ")) <,O220)= )"") <,O"0"= ""() <,O)0= ("+0 <,O0++= )92 "9" " ) 9" "9+ "9+ 9" "90 "90 QO2<+)0= #@M!!)C N N N N * ;16'? $ * <= (

17 " " '("0 " 4& 4 3$( 9 <=:9 9 9? - 6 $; ) +5#*# )4 : <92 -= 4 - O+5#2. "9 9-5#*+#-)? $:<90= F<"92= 4 <"92= ##*.+*#* )* * -- * 4 <= $: <9(= -< 2= + ++-#*O/- -* /*/- /- -*?! F<9 +9:09K = 4 5#/ #*.* <("9= 4 ( F:+"92: 4 +#2*! $ '9 )/- /- )/- 4 F $C9 C 9 ** # * *+ & ; '":))@? $9 :@ * :@ R@ - )/- 3 9,2* : 1 S <=: 9 : 9 9 K F >9 9: <=9 : $ 4 F < K = $ D $ +

18 $" "9)! " + " " '(,, *. : * -,? ) ? $ +"9+ (+9 +(9 ++9 : 0) )9 0"9 : * "9 90 "92 )90 "92 "(9( "9+ "9 1 9) )9( 9 9) <= ( F ( 1 9" ' "9) "9 "92 )9+ 9) ) +"9 (09 +)9" 9) ( )9) 29" (92 9( (92 )9+ 9 ("9 +"92 (9 (290 ' OPTI 9 9( 9) 9 TTI TTI T)TI )T"TI "9) 9" ( 9 9) 9 9 9" Q"TI )90 (9+ )92 )9" U * ;16'? $&!<= / 2

19 )C >** # * *+.+* #+** 4& $! 4 F) &!9 :& 1S * : 9 & 9 : : $ 4 V W 9 <9(=? 9 9 I> < 3$0=?9,2* C 9S - : <= : <"92=. 9 K 9 : <9)= : <90= F9 34)"4 "!/"1"42,, + ( " ) 4 4I ! 4 : $ 3 <,O+2= (9 (9" ) 9" 9" 9) <,O(+= "(9) "92 9) 9 9( F<,O)))(= (9( ( "9( 9+ 9( 9 K <,O= ( " 9) 9 9" 9( ' * ;16'? $&!<= 4 F" P2 '9<: := 9(" $? > 9 9 : $9 ). $ <= 0

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

21 1$ $2 0 /-#*?$! $$: +:+9"/- 0? X $2? $ < = $ 0 $ 9+": "1 $0 1 &! 2 ( < = 0 349) / + "6 " " " " 1,,7+,,2 " " " " " " " + 2 0, $ + " )? * ;16'? $ * <= "

22 )! >** #** *+ +* 4 & : * 9$&!#! 9 " " 4 3$ 2 $ - 9 $ 9( : C 9 $ <+92= K <92 $ =4F > '9 B > $" "-); " + '!!# 1,,2 N** # * +* 3 3 <,O(("22)= 9( - ' <,O((+0"= F<,O)(0(+= K <,O0"= P"<,O)0= "))<,O220)= )"")<,O"0"= ""()<,O)0= ("+0<,O0++= QO2<+)0= * ;16'? $ * <= ( "92 "92 4 F + (9 :9( :9+(# (:3 9 ( + 4 : 9:

23 34 7) "4 " + ' 2 ( ), $ +)( )2( " Y 8 ( ) 9(? )"9 29 )9( * ;16'? $ * <= " )" ) " " " " 9 " " '( 4 & 43$(. ; $ J :&<"9(=J$ <9(=? & $ * 4 3$( <"9+=9<(9(= <9)= $. 9! I?.'* <"9=9'*4 <9=9'4 <9+= <+9=?! $$ <=! <!=9 $" ".); " '!/ '(1,,2 N** # * +* 3 3 <,O+(+= "9(.<,O0= 1<,O2= 9) (9( 3 1<,O)"+= +9 '*4<,O2)"= 9? I?.'*<,O(= "9 '4<,O0(=. <,O(0= 9+ "9+ * ;16'? $&!<=

24 C 4,DD0 * *+ * -* 1*+* B I/ ' 09 #,5 $ (() 9 "+( &? $. : 09?! : + 4 $ $ < +(9" ": 0(9+ =? : $ : 4 0 $ 5 $ $ 9 * #,9 #, "2 6 & 9. <2"= 9 #, 5? $ 34-) "4 " & 1,,+,,2 + " " " ( " )?? * ;16'? $ #,<= ) " ( " 2 )2 + )00 (() ") 2) ( ") 20 0 "+( 0 ) + + (+ 2 0 ( " 4 $ $9 $! )

25 C),-#**2*# -* * *+ 4 3$ $! 9 # $ < (9(=9 '9 $ F K S 9) "90 S $0<"90 "0= $" ",) + "4 "41,,7+,,2 A ) " )" )" " " <7#8 <&#,8 <&#.8 F 0 ( 2 + " " <,#8 <#,8 <#78 K "2" +00 0)( )) " " <9#98 <-#8 <,#8 # ) ) )CAA )!!C " " <#-8 <7#8 <9#98 * ;16'? $ #,<= 4 F 0 $ K + 9 K 9 ")9( F 9 )* $<F0=9 F ' 9 K $4 : 9 9! < = K 9 $! <! = 34.)=+" + " "2"4 1,,7+,,2 ( " ) +<,O+= 2<,O= 0<,O)00= <,O(()= 9 )92 +9 (90 F ")9( )+9+ )"9 )90 K 9 +9" * ;16'? $ #,<= "

26 4 3$ $ K 9 : F $. 9 + $ L 4 9! F K 9 $$4 : 9 $! $" ") " 1 " " 04 "2" / Q-#* / "20"(2 +9 F )++(20" "9) K "2( 9) # AC)) N * ;16'? $ #,<= 4 F $ 4 <! = : <"9(=9 R <)90= 4! <= R9! < = 34,) "1 04 "2,, Bruxelles Anvers Limbourg Flandre occidentale Flandre orientale Brabant flamand Hainaut Namur Liège Total (N=2.291) 15,6 9,6 6,5 10,8 10,7 7,4 14,9 4,5 11,0 6,5 2,6 * ;16'? $ #,<= Brabant wallon Luxembourg (? $ $ : &#, (

27 C) <.* -* * *+ 4 &? $ & &#,5 + 4$ $ 4<))9(= 9 <"9+=$<9= # ("9 4 F $ $9?.'* <"9(= 9 K! $ $ <"9(= 4 $ F<9= :K <29= F 1 $" ") + "/ "4! 04 ",, * ))9( ("9 )9( ( 9+ )9) '*4 9 9) 9 "9(?.'* 9+ 9( "9( 09 '4 9 9" "9+ ) * ;16'? $ #,<= 4F '9. R < = 4 :. '4$ 4'4?.'*I F## +?$&& 9 4 2? $ :& #,5 +

28 34) "1 04 "2 /,, Bruxelles Anvers Limbourg Flandre occidentale Flandre orientale Brabant flamand Hainaut Namur Liège Total (N=2.291) 15,6 9,6 6,5 10,8 10,7 7,4 14,9 4,5 11,0 6,5 2,6 Privé (N=1.021) 22,8 10,6 6,4 9,6 9,5 6,9 12,1 3,9 9,5 7,4 1,3 Intérim (N=28) 21,4 17,9 21,4 10,7 3,6 3,6 7,1 0,0 14,3 0,0 0,0 Insertion (N=101) 5,9 4,0 3,0 7,9 4,0 3,0 43,6 5,0 14,9 5,0 4,0 ASBL (N=304) 15,8 7,6 5,3 9,2 9,5 6,3 19,1 4,6 13,2 6,3 3,3 Commune/CPAS (N=246) 0,8 17,1 4,9 15,0 16,3 12,2 13,0 3,7 7,7 6,5 2,8 ALE (N=231) 3,9 4,8 13,4 15,2 14,3 10,4 7,4 5,6 14,7 1,3 9,1 Pers. phys. (N=360) 14,7 7,2 4,4 10,6 11,1 6,4 18,1 6,1 11,9 8,1 1,4 Brabant wallon Luxembourg * ;16'? $&!<= C)C +** -* * *+ ' $ 9 9 $. 9: VW9 +" " J 4 V W 9 : 4F *$ :!<(9(=J9!<+9=49 9 $ & $?! & +! $ # 2*# ': 9 J7: 34) " " 4,, Nettoyage Lessive/ repassage à la maison Travaux de couture Repas Transport de personnes à mobilité réduite Courses ménagères Repassage en dehors du domicile Total (N=1.180) 72,0 7,2 0,5 0,9 1,6 1,1 16,6 Bruxelles (N=198) 74,8 12,9 1,0 1,5 0,2 1,6 7,8 Flandre (N=515) 69,6 6,5 0,3 0,8 2,5 0,8 19,5 Wallonie (N=467) 73,4 5,5 0,5 0,7 1,3 1,3 17,3 * ;16'? $&!<= 2

29 4 B-1-* 4F 9 $ & 4 <9 '4= >!4: '*49 9< =9 4! '*4 34) " " /,, Nettoyage Lessive/ repassage au domicile Travaux de couture Privé (N=536) 69,0 7,9 0,6 0,9 1,5 0,8 19,3 Intérim (N=14) 88,0 5,9 0,7 1,2 0,2 0,7 3,4 Insertion (N=51) 76,1 6,3 0,5 0,8 0,3 2,0 14,0 ASBL (N=152) 62,9 5,9 0,4 1,0 5,6 3,4 20,9 Commune/CPAS (N=115) 81,9 6,6 0,2 0,3 0,2 0,6 10,1 ALE (N=106) 83,6 8,1 0,3 1,1 0,2 0,5 6,2 Pers. phys. (N=205) 73,4 6,8 0,5 1,0 0,8 0,8 16,7 Repas Transport de personnes à mobilité réduite Courses ménagères Repassage en dehors du domicile * ;16'? $&!<= 0

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

31 <=9 : 9 '*49 '4?.'*I 4 9 $ < = '*49'4?.'*I 4 : $ <P 9 9 # 9 '*49 '4?.'*I $; >9 : 9 <=9 :$4 9: 9 9 * *+ / 4 3$ ) $ $ 9 6! 9 )"0 ( # 4 <+(=9 $ 4 $9 *$9 (+ 9 / '*4 (+9 +2 I?.'* $" ")$ + "" *+ - @/ * -# ##* N 3B) N 3B) * )"92 )+ )"9 ( ("( 1 )9 )()(" "9( +( )0) 29 ((( '*4 )9 ) ( (+? I?.'* "9( 2 "9 +2 '4 29+ "2 29 " +. 9) 22+ 9) (0 # N C)A N!! * ;16'? $ #,<= 0? $ :& #,5

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

33 4 F ) $ #, (# $ 09 $ 929 9! +?! : 34) "" + 1,,9+,,2 ( ) 2 ( ), $ ( (+"0 2+" )+ ) (0"? )9 29+ (9 92 * ;16'? $ #,<= )" ) " " " "

34 ),-#**2*# ##* * *+ 43$+! $+ $ &! 6 +9 $ F< )= 6! 9 K F? : F9 Z!! ) : K ' 9 9 $ $ : $" "7) "" + "41,,7+,,2 A + 2) )( +"( " " )9( 29) 9 F ""0+0 ((( +))" 22 " " ( K 0( 0"+ () ++2 " " # ) )C )C!)A " " 29+ (9 92 * ;16'? $ #,<= 4 F "! $ F( ("9+ F9 9)"09 * $ <F = : <F0=9 ;. 9 <(90=<9)=<292=. 9 F <)90=<(9(=<"09=. 9 K <09=<9(= <(90= )

35 34&)"" + "41,,9+,,2 + ( " ) ( ( 9) F ("9+ (92 (9 "09 "09 K 9 ( " (90 * ;16'? $ #,<= 4 3$ $ 8! 8 # !9 (0" "0?8 $ : I F9! K # : < : = $" " -) "" + " 4 1 ""2 1 04"2,, ##* /*+* /-* + N +"( 9( 02( )9 F 22 (9 2020) "090 K (9 #!)A N )A N * ;16'? $ #,<= 6 9 < F= "

36 4$ $ 9 $. 9 94$ F 4$9F#' $" ".) "" + """ " "" 4 1 ""2 ##* * *+ # +# / ##* N +"( 9( (( +90 ' )0+ (9) "++ +9) 4$ )+" 092 +(0 29 F + 9( +2) 9) F 2+) 9+ )02)0 "9 $ 2 +9( +"2 9 R 02" 9 "( 9(, "2) 90 )0 )9 4! ( 292 $L 0 90 "++ 9) 4$ 0( 9 "("+) 9+ #!)A N )) N ;16'? $ #,<=#,**<= (

37 ) <.* ##* * *+ 6 3$ 9 09 $ #,9: 9>9 3 $" ",)? "" '! "" +,, * ' R 92 )9+ 9" 9( F 0+9 0"9 0+9" 0+9) P 9( )9+ 9) 9 6:0 09" " ):)0 9( "9" 9" 9 Q" +9) )9+ 09 )9(, (90 (09 "09 ()90 5 )9+ ( R 9) )92 92 )9, +"9" ) "9 /+ < = +9 ")9 90 9, /+ +9" 9 (9) 9+ * ;16'? $ #,<= Y &; 4 Y 8:9! 8 9)9+: * 8> 9 ( 8 >:"4F >9 * :> $ ) 9 ><"[=!9 ) >")9( ")0( "*9( < )> )= +9) " < ( $ =4!$ > 4!! $ <(09=4F 9299! 9 9 )92! 9 : 9)9!! 1 $ A:!: < 7 = 19\! $ + / + < = +9"! / ) * ;1,* +

38 '99] $. $ /9 / 43$ B!J +9" 9 FB,9 $ < = $" ")" "" "40 6@ "" N#@M!)A. + +9" F (0 9. )2 9( - 9". 9" 1 ("2 9 5 " ( -6? ++ 9( "02 9)? 0" 9 ' * ;16'? $ #,<= 2

39 )C,-#** /-* -#B-1-* 43$$ 4 <( =?! 9 $ 9 (? 4?.'*9 '4 # $ / $ :<()9 (9=? $! : 4 $?.'* $9 :9 " FK 4'*4'4 $ FK : $" ") + "/ "#@M A)AC * )"90 ()9 )9 )92 1 (9 9 "9" ) '*4 9) "9 "9+ 9(??.'* "9 9 (9 )90 ' ". 90 "9" 9( "90 # N N N N * ;16'? $ #,<= 0

40 9 B 9 9!# ; 9'4$ 4 $ 9 4! $ L 4F#9F#9R, 4$ $" ") "" + 12# "2 " 12,, >** 9( "9( 292 ' (9) 09( "9" 4$ 092 (9" +9" F 9( 92 9 F " $ +9( +9) 90 R 9 )90 9(, 90 )9" )9 4! $L 90 (9" )90 4$ 9 9( 9 # N N N * ;16'? $ #,* <= )

41 $" ")? "" 5I/ 0 5I/ ##* '! / -. ' 1 3!+9 4! 9 9 $ 4! 4 $$ : S <=4 $ $ < =9 09 $!??F!909" 9 292K 29: < )9= # & 4 F#9 F#9 $ L $ ' 9<9'9M9E=$ # $ ; o"))@ o? $9 :@ o* :@ or@ om) 4! <=: 9 : 9 ' 9 K F $9: >9 :9<=9 4 9: '9 : K 9? 4 )9 : <"=9$ :2<=? 0 4 >""" <9) 0= 4 9? $$ < = < $= )

42 3 -. '. -. F 9 #, $ (() 9 "+( 9 $ : 0 4 $ < +(9":0(9+=9$ 4 K $ 9 S <09=4F9 9 4 <))9(= 9 <"9+='*4<9=49 $ 9( 4?.'*9 '4? 4 :<("9=9$<?.'*=F'*4K <"9(= 4 9 :? <9 '4= >!4?.'*9 < =9 4 9 '*49'4?.'* $; >9 : 9 <=9 4 ; 9 9 <=:9? 9! (0" 9 "0? : ' 900"0( 9+! 09 $ 92;! 9 <(90= <9)= <292=4F <)90=<(9(= <"09=@K 9:9 <09=<9(= <(90= ' 9 9 4$ F# :$@$9F#:' 4! 9 >9 <)=94! <+9" = )

43 )

44 6 9 :!, $ 9 $ $ 6 9!!. 9 $ &6 9 4& $ B! & ; ** ##*/#* ##* * *+ ; #$. $ 9 #,5 #,**I#,**'.4 9 $ &!,#* ##* * *+?! &! $ #,5 &! 6 &9 "/#*+#/ ##* * *+? : * +*/*#* ##* * * $&! -+ #*.#+*19 $&!9! 9? $ * :1*/-#+1** #* * *+ - ** # ;! 9 :!! : 7! 9. 9 $ &! <**1-* -* * *+ 9 $ 9 & 9 9 $ 3 &! ##* -* -** $ $? $, 4 $ ))

45 0,6::>,0,00,60 ) B-+# 4& : 4 : 9 4! 6$09 & :9!! 6 9 & 9 $ 4$ $ :<?66=: <?61= 1 :: 4 " * 9 9 :. 9 9?66?619 9 $" "&) " " / # -# ##* * (00( + (2 "2") (" 0) 00" "9" ( )0 "2 +"" 9") '* ( )+( 9?.'*I? ++2 (0+ (+ 2)0 9( '4 ) +)0 +2 )" 9+. )( 0 )" () 9" #!)A )! C)! A)! * ;16'? $ #, 4 $ $!? $ F ( $ ( 3 09 ((! 9 $ 9 0(? : <(2=9 $ : 9 9 ) < 3$ "= 6 9 $ $ : 0 <9 " 0= 1 $0 " 4F( $ $! +:'! +9 $ $ $ (9 9) 9? " ^'! 9 : & $ _ )"

46 ! $ $ 349)" " /" """ 1,,9+,,2 2 2 ( ( ) ) ( + 2 0, $ +"(" 02((2 +(+2 ((("2 0(? I 9) 9 (9 "9 9 * ;16'? $ #, ) :2*/##* ##* * *+ 43$(4 $9 $ : $ : : 9( :! : * : 6 09 :'99) : 2* 9 S $ : <= F <9(= K <9= $" "9)$"" + 4"" "4,, # &$ ( 9 5 (9) (9 (9 (9 3 " ) "9( # N N N N * ;16'? $ #,<= *! 9$ :' 92 9 :!: 29? : 0' 9(9:4 9 9 $ : :? 9! )(

47 $" "7)$"" + 4"",, # /- -* 3*/- R ( F ) # N N N N * ;16'? $ #,<= 4 3$ 2 6?.'*I 9! :@J 9 (9'49"9" : 9 (9, 9$9 :04: '4 <++=9?.'*I <+"= $ <+= 4 : <")= $" " -) $"" + 4 "" " /,, /- -* 3*/- /- -#* <,O(00(= 92 (90 )9 1<,O+= (9 09 ")9( <,O(= )9 (092 (9 '*4<20= 9 +9 (9?.'*I <,O++2= 092 +)9" "9+ '4<,O)= "9" +( <,O)(= (9 "29" "9 #@M!)A AN!CN N * ;16'? $ #,<= )+

48 ) 0##*5#*5 ##*- ""6"/ * $9 9 #,**I#,**'.49 9"? (92 9(" :09 Z 09( 4 # B!)90 Z 9 4 $ 2 4 :$ 4 $ 4 $ $ 347) ""6" "" + 1,,+,,2 9" 2 ( 09" ) 0 29" 2 ) " ( * 29+( 09" ) ( 9"? 9 9" 9" "9) 9 (92 ;16'? $ #,**#,**'.4 ) /6 "" "" + M> #,**I#,**'.49 $? 3$0 $" ".) /6 """ " "" +,, T*/ T*/ T*/ CT*/ #,** ") (9" 292 #,**' )( 9"( * ;16'? $ #,**#,**'.4<= 4 $ : #,**'.4 : #,**; 9( #,**'.4 29 #,** )2

49 $ * 09 $ :#,** <+9:+9(=:#,**'.4<9(:9=? $ #,** #,**'.4". #,**9 $ #,**'.4'!+ 9 9 $ $: 9( 0 : :99 #,**9 $ "9 : 2 34-) /6 "" + 1,,&+,,2 " " " " " " R#,** " "9( (9" ( ( R #,**'.4 " ( ( 90 9" 9 9( 9? #,** )9 "92 9) 92 9? #,**'.4 9) ) ;16'? $ #,**#,**'.4 " "" + 4 4$ Y(0 ( 9 :0 Z ("9@ ( (.!) * 9 5 K 9 ;"< 90:= $" ",) " "" + "4,, # &$ ( "9 P "90 "9 "90 (9" ( 9 9( 90 9 Q( (290 (09" (09( (+9 # N N N N ;16'? $ #,<= 4 3$ 9 Y)9( 92? : 9 ( 9 4 )0

50 $! $$ 9 $ 9! 1! 4 `` : $" ") " "" + "" '!,, U/* R 9" )9( F 0+9" 0"9) 0( # N N N N N ;16'? $ #,<= 43$ 4 '9 (?.'*I <2= '4 <2= 4 : # <"=$<"9=9 906J < "90= $" ") " "" + /,, #+*. U/*!/* L!/* <,O(00(= 9 (9 )9+ ("92 1<,O+= )9" +9 29" (092 <,O(= "9 (9( 9" (+9 '*4<20= "9 "9" 29) +90?.'*I <,O++2= )9) '4<,O)= )9 9" 9( <,O)(= ""92 #@M!)A AN AN N!AN * ;16'? $ #,<= "

51 )C ##2 - ##* * * $ :? 9 :4 :?? < = $ 69? 9 &! # 3$ : < "9 =. <2+9=4 <+09"=9 <+92= & <(092= $ : /! <")9= 6!<)= # $'9 F<2"92 ((:='9! <9"= : M*5 <"9(= F < 9) )9= K 9 <+090= M*5<(90 )9F= $" ")""4 "+ """ "" + "54 # ) +09" ((9 2"92 +29)?! ")9 (290 (9" )9" ' 9( )9) D& (092 ()9 (29 +)9 & "9( "09+ )+9 "9?! 92 9" 9) 9+ U 9+ 9) +9) 90? (9 229? +92 +"9) ( ' $ )9( 9+ )9) (9) D )9 9 "9) )9 D 9 9 9" )9? (9 09+ "9( "9+ M*5 (92 "9( )9 ( ( 09 9 ' 9+ 9" )9 9( # N CN ACN N * ;16'? $&!<= #? I?.'*! 1 '! "

52 9 4 I?.'* 9&! 4 $ 6&9 : $ < : = 4 F 0! ( $ ' 9 &: ((9K 9!:"4F (# :+9 Z("? $??3 $ $$ $ 34.)=+" '! ' " """ """54 +9 (9 "9 ) <,O= <,O(= F<,O)+ =. "+92 ("9( (92 "9( * ;16'? $&!<= K <,O)+= 4 F? I?.'*9 '4 <+"9(0(+=4 ((5 $9 $ )0" "

53 34,)=+" '! ' " "" 4" " """/ (9 "9 ) <,O)+= 1 <,O= 1 <,O"= '*4 <,O)+=? I?.'* <,O=. "+9 (09 ("9( "9) +)92 ((9( )09 * ;16'? $&!<= '4 <,O)(=. <,O((= "

54 * - ** #* #$##* * *+ 4 $ 09 : 6 &9 4 3$ ) Y <0)= &? K <0"= 4 :& $ 9 9& $ :I$ :*+(? $F <+29"= 4! 9 : $ 2" # F K 9 &(2< 2:= 4 Y+?F <2 (+:K = $" " ) A " "' " " "4 # ) "9 PI +(9 +9" +29" +"9 '!?61 2)9+ 2(9 2)9( 2)9. :+ +9( 29( (29 (29+ ' +9( (( (+90 ;16'? $&!<= 4 3$ " 4 3 9: 4 $ $?.'*I? 9 & : I?.'*<""= $" " &) A " "' " " "/ //R <0@M < )-5B 5 0"9( I (29+ ""9 2(9 +9) '!?61 2(9" ) ("9 "+90 +"9+ (29 1 +"92 29( ()9) (09) 29" (92 * ;16'? $ &!<= ")

55 ) # B I/ * *+ " / 0 " "?9 $!4 $ 9)0)!909 $ 4 $9?J 9 )(!. 9 " $9 29"* 09 $< 29: 9)= 6 $9! $" "9)" / 1 <+#21 -##--O1/-* -* -*)+/) )C )ACC CN " #.8 * 7, 7 #8 6/ ', 9 &#.8 -* -*) +//+*# )A C)!A CN -7 9,#78 B 9, -., #8.,,.#8 -* -* )C! ) N,- #,8, 9.7, -#78 # C)AC!)A AN * ;16'? $ #,<= ""

56 4 F! 4 :$+9 : ) ! 34 ) " '+" "" " " / 0 + 1,,7+,,2 ) ) ( " 2) (0+ 0) )0) Y )90 " " )" ) " " " " * ;16'? $ #,<= "(

57 "" "" + 6 F 9 01S2(:0:!! 0? : ("!2:))+/ <))= 0!?!9!! )"" "" +,,7,, # # # # # # # #! " * ;16'? $ *.F3?*<= "+

58 "" + 4 &9 4 F 4!? ; O@ 4 <9"=4 4 D6'I'IF! 4$ <9+=4 * J <9+=9 :<90= '4<9)2=?! + :*! &! <+=9 S! ' :9 9 D6'IF I' 4 $!+:! 34)""4"4"" +? <9"= ) " D6'I'IF <9(= + 0?$ <9+= + 2 ( 0 ' <90= ) ) *L$8 <9"= " ) <9= )(? '4 <9)2= (0 + )? <90= " *L$* <9+= 2 " ) " ( U - -! * ;16'? $&!<= "2

59 4F) # * 9 :9$ : a' F9 $ D6'<922= F K <9)0= 34 )"" "" + " " 9" 9" Canditatures spont. Annonce dans la presse VDAB-Actiris-Forem Propre campagne publ. M aison locale pour l'emploi Site web de l'entreprise Total (N=1.110) 2,35 1,09 1,6 1,27 1,01 1,05 0,27 0,48 0,39 0,18 Bruxelles (N=159) 2,24 0,95 1,2 1,33 0,74 1,09 0,37 0,35 0,63 0,2 Flandre (N=469) 2,37 1,27 1,88 1,36 1,1 1,31 0,25 0,49 0,43 0,11 Wallonie (N=482) 2,37 0,94 1,49 1,13 1,04 0,78 0,24 0,5 0,26 0,24 * ;16'? $&!<= Sodexo Conversion des trav. ALE Conversion de propres trav. Autre " " "" : <'9*9=/ 9 $ 6 &9 : 4F" )9 $ 9 9 : # $!? K * ) $ 9 ( 9 : 4 K!;K 9+04! & $ ; & $ I! 9 : $ 1?: ;) 4 F "0

60 34&)" "4 3 <9"=<,O"+= 9) (9 (9 )9) <9=<,O)"= )90 (9( F<9"=<,O))+= "9( 9 "9 +9+ K <9+0=<,O)("= )9 )92 09" 9( ) " ( ! * ;16'? $&!<= 4 ")! *? $ <9)=? $9 I?.'* '4* :! 9 $ $ 4 <9(=9 <9=<9)='9! 3 $? 349)" "/.<9)= <,O))= ( 1<9(= <,O= " + 1<9)= <,O"= 0 ( ") '*4<9+)= <,O)0= ) 2 2? I?.'* <9+)=<,O= ) 2 0 '4<9+"= <,O)= 2 +. <9=<,O)(= ) 2 2 ) ( ! * ;16'? $&!<= (

61 & "' "" + 6&9 ` Z ` : <= 4 F + ' 9()?!&!<+=? :?K $! + $!9 : 9 )2 5 Z :4F 4 9 K 9 :$?& ) =+" " "" " 4,, $ $ $ $ $ $ $ $ $ &'()* +, &'(* - &'(* #! $ $ $ $ * ;16'? $&!<=. &'(* 6 9!: &? <0= : <2= $!? 9 & 9 : 9"0 J $ +9 4?.'*I " 2 J 4 + (

62 34-))=+" """ "/,, (9 "9 ) <,O)(0= 1<,O= 1<,O"= '*4<,O"=? I?.'* <,O2= '4<,O)(=. <,O()= Y ( "09 ("9 ()92 "29" * ;16'? $&!<= 4 F 0 1 $F <2=9 4$ <2= $! ' ' <+=, <+=9 : $! 34.)A"'"" "1C9, Flandre Bruxelles-Capit ale Anvers Limbourg Flandre orient ale Brabant f lamand Hainaut Namur Liège Brabant wallon Luxembourg occident ale Manque * ;16'? $&!<= 4F 9 4 < $= < 9((= $ <9(=! 9 <92+=<9++=?7 9 '99$ $ $ F9 $!$9 9 K 9 7 * &! +9 +9! 9!!$ (

63 34,) "' "" + " " 9" 9" 9" Statut du travail Pénibilité du travail Relations de travail Conditions de travail Total (N=708) 1,43 2,61 0,45 0,37 2,66 0,21 0,67 1,77 1,87 0,45 Bruxelles (N=75) 0,8 2,4 0,26 0,23 2,61 0,3 0,92 1,93 2,39 0,64 Flandre (N=301) 1,83 2,88 0,76 0,43 2,57 0,2 0,42 1,45 1,73 0,52 Wallonie (N=332) 1,19 2,4 0,19 0,36 2,78 0,18 0,84 2,06 1,88 0,32 Salaire Sorte de contrat Nombre d'heures de travail Compétence s techniques Compétence s génériques Accession * ;16'? $&!<= 9 $ " 4! $ 4! : 4 & : 4 $ $ 4! 9" $ ' 9 9 9(F $" "7) " " 3 <,O)"= 9" <,O()= F<,O"+= K <,O+= 9 9( 9 * ;16'? $&!<= 5 $ 9!? 4 3$ 2 $! & # 69? :9 '9 9 9F:* 9 9 : 9+ K F9 9 )92 9 " * 9 F <9=9:<9+=K <9(= (

64 $" "-)$ "/1 " 2,, 0 -* 0 ** # # 3 <,O+= <,O= 9+ 9+,2* F<,O(= )9+2 9 K <,O(+)= 9+) 9(.<,O+")= <,O2= <,O2= B- '*4<,O"= 92 90? I?.'*<,O= +9) 9 '4<,O(= "9)) 92. <,O"= 9( 92 * ;16'? $&!<= * 9 4 $: 5 3 $ J I?.'* * 9! J 9(9+ 6 I?.'*9$ 9 +9) "9) $ $ 4?.'*I 99 &* 9 I?.'* Y 9 &!" ( Z +9)9 " ) 0* B I/ * *+ / 0 + " " ' 7 9!43$0 $ : / ( )( $ : <+(9+=??.'*I '4 9 2(9+ 29( 4 (29 :4 : I?.'*'4!$$7 $ $ ( 6! Z < &+= ()

65 3$0;, $ ##* -# ##* ( )( +"9) 1 +( "2" +( (29 ( )+ +)9(?.'* ( 2(9+ '4 )0 ) 29( '*4 +(90 #! C!!N * ;16'? $ #,<2= 4 F +9! :9 09) 0 29 $ 9+9 : + Z 9! 4 : $ 0? : $ 9!9& $$ 34) '+" "" " " / 0 + 1,,7+,,2 " " " " " " " (( ) ;16'? $ #,? " $ 4 $ $ J. :! 4 $ : Z 2. : 09 9! $ ("

66 $" ",) / /-* A N1/-* A -* -*)+//+*#!)A!C!) N ",,& -, #8 * &9 79 #78 6/ ' &. 9#8 -* -*)+//+*# )! ) N 9&.., 7#98 B. 7-& 9#78,.,,,#8 -* -* C!) N - -#&8 7 9, #8 # ) )C ACN * ;16'? $ #,<0= 6 &9 4 Z 2) <0(= '4 <0=9 : $. 9 (2 I?.'* # $ <=4FK 29 22: 34 ) =+" D 1 2 "" "1 2 "4# /,, Total (N=1.115) Privé (N=475) Intérim (N=11) Insertion (N=52) ASBL (N=151) Commune/ CPAS (N=119) Quote-part 84,0 88,2 100,0 96,4 78,6 68,3 90,7 77,1 * ;16'? $&!<= ALE (N=147) Pers. phys. (N=160) 5" + 4 F $!.! ? & / 92. :09!0909" J 9 +9" ((

67 34)=+" "" + "/" /,, $ $ $ $ $ / / / 0 / $ * ;16'? $ #, (+

68 A! 4F) Y )+ 9 :# 4 : <)2= F <"= K <))= F9 & <)=<=. F<(=:<= 34)"! "" + "4 $ $ $ $ $ $ $ 1 &'(* $ $ $ +, &'(* $ $ $ -&'( * $ $ $. &'( * $ $ $ * ;16'? $&!<= 4F" 4 I?.'* <=9 $ <= J <)=6 <")=9 <"= '4 <"='& $ <"=9 I?.'*<)= 34&)"! "" + / (9 "9 ) F B.<,O)+= +9+ )292 9" 1<,O= +92 "9+ 29" 1<,O)0= 9( "9 (9 '*4<,O+= 9) )9+ )90? I#?5K<,O+0= 9 ))9 92 '4<,O= 09 "9) 09". <,O= 9( ))9) 9 * ;16'? $&!<= # J * (2

69 <)=9 <=.! 0 * 9 4 :<"9+=F<)9(= $" " ) A! ">+4" " " " 4 # &$ ( 9 5 )92 +9 ))9 09 ' " 5 09 "9+ )9( 9( 9( 9( 9" 9( ' +9) 9+ 9) +9 # N N N N * ;16'? $&!<= (0

70 " " " "" <'9*1,9 =? # 4F( ) 9 * " : 3 9 : <"= $K <) : = Y $ 9S <9= <9"= 349)*" " " "" " 4 3 <9=<,O02= 29 (92 92 )9 <90=<,O2= ) F<9"=<,O)+= 29 9) 29" 9 K <9"=<,O)"= )9( ) ) " ( F * ;16'? $&!<= 4 F + 9? $9 I?.'*.) : 4 $ ' 9 +

71 347)*" " " "" /.<9)=<,O)= ) ) 1<9"=<,O= " 1<9=<,O"= ) 0 '*4<9=<,O"= 0 ) 0? I?.'* <9=<,O= 0 0 '4<92(=<,O= )) "2. <9= <,O2= + ) ) ( F * ;16'? $&!<= ) /-#+ * - ** 1/-* 4 $09!9? $ 9 )9 6 )9 ; ) 9 6 ) 9 A +9 9 &: 4 $ 4 $K.! : F 4 : F 3 $ $ 9! < : = $" ")*" "" + "4 #)!A #9 9( 90 9( 9" #9 (9+ )9( 09 "9 #9 : +9 )92 09) (9, +9) (09+ (09 ++9" # N N N N * ;16'? $&!<= +

72 * 9 3$) 9?.'*I <0=9 <2+= '4 <2)= B $? * B J? 6 9 :9? '9( S 9 : & <0=9 <)= $" ")*" "" + / #9 #9 6 : //R < ) -5B "9+ )9) "9( 92 (9( +9 ( ( )9( 9" "90 9( )9) 9", ((92 9 2(9+ +)9" 09 2)9 +(9 # N N N N N N N * ;16'? $&!<= +

73 )C <* 1*#+** '" " 1 9 : 6 9 > M9. 9 $ 4 : &! : 4 3$)) $ Y B ; ><9=<=9 7 <=9 $ <= : & <= * 9 7 F <= : <)= K <=. K <(= F<=:<2= K <"=:<= F<)= <2= <= I?.'*7 > <= $" ")" "4 " ""4 > 9) )9( 9 9" / )9 92 "9 90 4a " )9 "9 4 )9+ )9 90 "90 ' )9+ "90 "9) 9( # N N N N * ;16'? $&!<= +?$ +

74 """ "" 6!29 $ $ $!.$ 9 $.$9 $ 9 9 I $ 4 $ $ 9$: 6 &! +9 $ : 9" $ : 9" 4 3$)" $ $ $ & # $$!:(9(9 : + K 9 & 29 )92:, & $ 4$!: 9)9: : + K 9 "9+ 9:4$ $"9(29 2 4! < =!$$ <= * 9 $ 9 '4 I?.'* 4$ 4 $ <"9(= $ $ <29+= 4 $ 9 '4?.'*! $$ * +29$: 0 $" "&) """""/"4/,, * /##* /B * //##* /B # 3 <,O)0= (9( 9) <,O(= )92 9,2* F<,O)= "90 9 K <,O)""= 29 "9+.<,O)")= (9 9 1<,O= "9( 29+ 1<,O"= 090 )9( B- '*4<,O)= (9 90? I?.'*<,O(= +9( (9 '4<,O= 29 )9). <,O")= "9( 9 * ;16'? $&!<= 2?*9 0?$ +)

75 6E"4" 3$)( 7 9 )7 9 T"2(29 T. :09! < F 2= 09 ( T". 9 T $ 5 4 : D $ 9 9'44 7? 9 I?.'* 09 T 9 : T2 $" "9) "6E"4" /,, 3B)/# 3B)@/ 3B)/#+5V/#2 +5V/#2 9 +5V/#2 /-#*-# /-#* /-#* ##*>, >, * (09" +)(9" )90 1 ()9+ +))) (9 090 '*4 09" 009" +9?.'* 290 2) '4 9+ )+"9 0( (9+ 09( # )!C C * ;16'? $ #,<=? +"

76 4F2 7 2# 7 :9 9 $ 29 2"9+ 99 :92/& $ *! 7! 9 $ $9 7 $ +920? $ 7!: $ 34-) "6E"4"1,,-+,,2 + ( " ) "" "2(2, $ 2"9+ ( ") 0+9( 9) * ;16'? $ #, ( ) 2 ( ) *$ #,5 +(

77 C C) 3#+/-+ ##* * *+ * 9 J < =. $ <= 9 $ 4 B +#+ +/-+ 2* 9 : &* 9:9 <9)= $ $<9)= 4 <92= <92= $! 4! <9+"=9 I B<90=9 <90+= $ 34.)" 4' 6@ """ 1C,&-2 5 <9)= ( )9( F$ $<9)= 29 29( 29 )92? <92= "90 ")9 (9) 92 1<92= 9 "9" '<9= "9 " " * <9= 9 " <902= 292 )09( (9) "9 ' <90+= )90 "(9 (9)?,4IF-<90= )9+ )9( R!<9+"= )9+ "+9 (9" ) " ( $ 3! * ;16'? $&! 4F) B+#+ +/-+ +5* 9 : & 4 <9+=9 > <9)= <9=* $;! <9"=9 <9=# 9 9 $ $ 9 : : 9 $ 3 9 $I $? 4 $I $ 4 ++

78 34,)" 6' """ 1C,2 3<9+= 9+ )"9 9 9 <9)= 9 ) <9= (90 ) ) 3B <9= 09) 09) 9( 9(? <9= 9( "9) ( <9= "92 "9 "9" (9" *!<9"= )9 "9 09"9 ) " ( $ 3! * ;16'? $&! C) F.../#* -# -* * *+!!" $ : 9 3 $; 9 9 $! $ 4 & $ $ )/-I 9 $ 9(/-I 4 : /-I "/- : C 9 : + /- 2 $09 $ $ $ 9 $ /-.9$ $ +2

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

80 * 9 $ <F)=' $ : +2(/- 9 "()/- 34) " " F"!""4"" +! "!!" + 1,,7+,,.2 " " " " " " ( "() Y * ;*.F 93? <= 2

81 3" " 4 3$)0 9 9 : ) ))9? 9 : # $ :+ 4 ; )9" : 9 2 9" 9-9 <=F9<"=C9$ <"0=<(=6-9 9! 9 K 9 9 <+= * 9 I?.'* $ <+2 += 4 <=9 <("= $ <""9= <)9=: $" ".)"4 "!",, "/#* ++/-#2/ + $ # 3 <,O= )9+ ))9 9 <,O(= 9" "290 9(,2* F<,O)+"= "9 (9 9" K <,O)+"= (92 )(9 +9.<,O)+)= )9 ""9 9" 1<,O= ("9 ( <,O"= B- '*4<,O"= " ? I?.'*<,O0= +92 "9) 92 '4<,O)" (29( 9) 9. <,O(= 9 ()9( 9 * ;16'? $&!<= 4 3$" B $ :+9 1S : 9 # ' 9 "" : < = + 6 F K 9 +" 9 K F<29+ :9=4K : < (92 )9+ = 9 9-2

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

83 C) :1+#/ ##* * *+ " 43$" B $ 9)0 : 9! $ : 0 <)+0=? $ 9 Z $?9 & #, 4! 0 1! $$ 0 $ $ 4! & 0 4 <)=9 9 4 $ <92=J <9(=69 : <9= 9 $? $ 9 4 $ #! $ J 9 ) 1 $$! $# I?.'* Z $ $" " &) "" + " " /,, < 1+#/ N #)R+#/ * +( )9 (00( )"9 " 1 ( 92 + "9( "() 9" ( 29 '*4 + ( ??.'* ) "9 + '4 )+( 9) ) 29 ). 9( )( 9) ) # C)A N!)A N ;16'? $ #,<= 2

84 ! " M> #,:&!9 $ $! 4 3$"9> $" "&)! ""41 2,, 0$ #@MC)A R )9) 90 9( (9 F 2"9( +(9 229) 290 P 9 +9( )9 +9( 9( )9 ))0 92 )9 9+ (9" >" ) "29 0)9 09" /+<= 29 "9+ )90 "9, /+ 9" ( * ;16'? *$ #,<= D &; '9S 9 <2(=.) 9 92? - C 9 9 F 4 J > 9 0 K F9 > >9 : 9 <+" 0 = 6-9 " > 09 () * 9 0 $ / </+= # - 4 F K 0) $ (9 /+3 9:9 "2 " /+ ( 4 $ $! $ $ * 9 S $ #!F9 & <29 "9+ = 2)

85 4 3$ " 4 J 9 Z 99(/++99 /# 69 (;) /+ / $" "&)"" " /,, < )-5B 2) "9 0( "92 (09 /+ 92 "9 9+ 9( (, / ) 9) +9 * ;16'? $ #,<= 4 3$") $ 4. 9 ' 9) 9 * FB 1 4 B: ; - 9,9 *!. $" "&)"" + 4!' 6@ N#@MC)A. ) 9) F " 9 1 ) (. $ 9" * ( 9). ) 9-6? 9 * ;16'? $ #,<= 4& $ 4 3$"" 9 < = &. ( : *) # : <+= K <= $ : $ <"=9 $ <= F9 + 2"

86 3$"";* 3& ' <: =& ' (9" +9 9) 9) 9 " ( )9( 6 (9 9 9" 090. )9 9" )9 9( * ;16'? $&!<= 4 3$"( # J <"=<)=4 I?.'*<(=<0=?J!9 B <)"92= 4 $ '4 <)=9<9=<= $" "&9)"! " " /,, //R < ) -5B 33* & 9" ( "9( 09 "9) ' <: 3*= )90 (9+ 9) 290 & ' 9( )" (9( 09" 9) 9" 6 9( 9) 9 "9( 9 )9) "9". 9" 9+ 9( "9) 9 )9) )9+ * ;16'? $&!<= "" ' " 4 #, 43$"+ B - 2" : " : 4 * $ -9 $ F9 9) : 9 K $" "&7)$/" ""4,, 6 )92 "9" 9) 9 6 2"9 2)9" 229( +090 # N N N N * ;16'? $ #,<= 2(

87 * 9 S 9'4 : 9 9!! 4 $ <+9)=<9= $" "&-)$/" " /,, # @M)! 2) "2 +9) 09( '*4 +) ??.'* )"" '4 "" 09) 29(. ) "90 +)9 # C)C CN N ;16'? $ #,<= 9 3$ "0 ( : 9 : 0: C 9 $ : <+=9 F K B: :<=K <=* 9 : < ( = 9" 9( 0.+ ( # - C K 9 $ F<29)09 :9+=4& :( 9 F : K <+( ( "0: ("K =* 9S <+9) :(290 ( = $" "&.) "!4"" " "4,,,2*/ ##* < #* 3 (9 +92 "290 "29 5 9) 9) 9+ 9( (9+ +9) 9. "9 29) (9 09( "9 (9) :( 29( ( +9) "292 +(9 ()9+ * ;16'? $ #,<= 2+

88 ) * +*/*#*-#*-# ** # -* 4 : 9 >9 >9)) & "( : 9 "! 1 $ '9)29!? $ 2 &! : )A " "'! F" " "" "!4+ ' <9(=<,O"+= 29" )9( R <902=<,O0"2= )29 29( 9 9 3><922=<,O(0= ))9 09 9" "9 ) " ( U -. -! * ;16'? $&!<= 6 F ))9 9! $4 > < 922 =9 <902=4 9 $ 9 $ <9(= -9 $ $ C 9 : 9 -. $9 $: - 4 $ $$ 7 :?9 > : F K 9 1 $ $! 9 $ # F K '9 K 9 : 9F9 22

89 34)! F" """ "!" ( 9) ( 9) 9 3> R ' 3 <,O(0= ( <,O"(= 9 9) 9() F<,O))0= ) K <,O)()= ( * ;16'? $&!<= 69 <F)"=9 6! 9& S ; > 9 * 9 I?.'*9 '4? ::1 9 4 $ '4?.'*I & : : 4 > 9'4! # 4 99 '*4 20

90 34&)! F" """ " / 1 2 9" 9" 3> R '.<,O))0= 90" 9" 9)" 1<,O= 9+" 92) 9" 1<,O"= 92 9" 9+" '*4<,O)= 92) 9( 9)(? I?.'*<,O0= 9+0 9"0 92 '4<,O))= <,O"= 9+ 9+) 9 * ;16'? $&!<= ) * +*/*#*-#*-# ** # 4 3$ ( B : : >9 9 <-9>= 19 9 & 1 '! $9 4 : : <9)= : <"92=? > V $W<090= * -9 4$ $ : : <9(=9 $ F K 9 : > <90=? 9 $ : 4 : <0=9! <29+= 4 > : 9 4 L! : 9 $ 9 - <90= 4 9 > 4 $9 9 $! 4 VUW? $ 4 V W V W: 0

91 * >9 $ $ $ ; > $9 4 : >#! >9: " $ 2 / $> :9 (" 9 & ; $!9 >4 $ $ : <9 09"= $" "9,)"4 " "/" """"" :4 #" "6!! < P2 3# +* +5 # 3 <,O"2= 090 9) "92,2* 2 0# <,O)2+= 90 9) 9( F<,O(= K <,O+= P"<,O"2= 090 9) 9+ "))<,O= 290 "9+ "9 )"")<,O= 29( 29( "90 ""()<,O0+2= 92 9 )9) ("+0<,Ob0= Q2<,O""= 09" 92 9(?$<,O02= ? $<,O))= 9 09" 9( * ;16'? $&!<= 0

92 ! 0#*.#+* ** # ++# B I/ * *+ 4 B!22 9!9!*!9 : $ 9! +0 9!9 92 $+9 349)"!"4" "" / 0 +! " 4! <"9+=<,O+= 2 ) )( '<)90+=<,O(22= ( " + 6$<"9=<,O++= " )) +.8<)92)=<,O+= " )+ ) " ( Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= 43$(: (# $! $ <"9+ (=# $ -9! F K * >9! > 4 )"() <"9"9"= $" "9)"!" " / 0 +! # 3 <,O+)= "9+,2* 2 <,O(= F<,O))= K <,O= P"<,O()2= "))<,O)")= )"")<,O"((= ""()<,O)= ("+0<,O"(= Q2<,O+)(= * ;16'? $&!<= "9) "9+ "9( "9( "9) "9 "9" "9) "9) 4!!. 9S $<"9= $ 0

93 <)90+= 9 9 <)92)=?! B:!9! # -: C 9 <"9= $ <"9"= - 4 $ ;)92) F)9++K? -? <.;04 & = 347)"!" " """! " / 0 +!"41 2 "9 "9 " )90 )92 )9+ )9( )9" 48 4$ 3 <,O+)= )92) "9 )90+ <,O(+= "9 "9" )90 F<,O)))= )92) "9 " K <,O= )9++ "9( )90 * ;16'? $&!<= 4 4 F )2! >. >9 $ 9 * (": +0.& <9 =9 # 9 9 >?S: $ )) 0

94 34-)"!" " " " / 0 +!:41 2 "9) "9 "9 )92 )9( )9) )9 48 4$ 4 P"<,O()0= )9( )90 )90( "))<,O)"= )9+ )900 )90+ )"")<,O"(= )920 "90 )902 ""()<,O+= )902 "9 )902 ("+0<,O""= )90+ "9+ )90) Q2<,O+)= )90( "9 )902 * ;16'? $&!<= 9 "!" " " + " + ' 4 F)0 6 &9 9 $9 4! < =9 "I( 1 S. 9 $ C 9! <"9)= <"9= 4 <"9 :"9(= 34.)"!" " + "12' 12 F$.<"9=<,O"0= ") F$<"9)=<,O+(= 0 ) ))?.<"9(=<,O"20= "? <"9=<,O+(+= 0 ))?.<"92=<,O"0= ")?<"9=<,O++= )" + ) " ( ! * 3! * ;16'? $&!<= 0)

95 9 A! ' " " " + ' 4 & <3$(=.!& 3 9 &! <+9"=4! <9=? :!: 9 4! $ <9= / $ 9 $9! <"9(=6 VW9!9 <.?=9! 9 9! : / & $ - K <= : <=9 F <"= F K 9 < )9( 9 +9+:= $" "9)A!" + ' "4 # &$ (. "9( +9+ )92 (9) *! 4 3* )(90 )9) )090 )9" )9(. +9" 9 "9 9+ ' )9( 9( )90 )9 # N N N N * ;16'? $&!<= * ><$(==* >9 $ 1 S >. 9 : B >? 21 > 4 >9 $ 2 U: ")9 $?2":))# $ S 9 + : ("9 :92>? 9! 0"

96 $" "9))A!' " + ' : )9 "9". "9 "9 "9+ (9 "9( "92 *! 4! )+9 )9" )(9 "9 "9" ))9) 9( 29 " " "92 92 ' (9 "9" )9( 90 9 )9 # N N N N N N * ;16'? $&!<= 9 " + F + H 43$() B! 0 :? & :1 $F<9=K <9)=:<92= C 9 29)9) : & & 4 $9$ $?! 09 $2 & &<0= $" "9) "0 " +, # &$ # ) #9, 9& & " ) U ) 9 # N N N N * ;16'? $&!<= 9 5" ' " + 1 9: 9 & & 4 <2=9 <+9"=9! $ <"9"=99 :<9)=29 < = <)=4 <"=4 $ 9 $ & <90= 3 9! $ >. 9 9 > <)9= 9 9 $ <+9= 0(

97 $" "9&)A! ' " "( " + :4 1a 9) (9" 29 ) ( "9" 09" "9" " ( 1 90 (9" (92 9 9( 9 9 * "9" ( )9 9) (9 9 9 )9 9( "9) +9 * )9( 9 )9" ) )9" - +9" )9 ' 9+ (9" )9" # N N N N N N N * ;16'? $&!<= 1 > 92" & $*9 6 )) 29 $9 (. 29 : <9=9 <)9= <)9=?.'*<09=! $ $: >&<(9)=9 >9$ $" "99)" :6 "40!:4 5 $ 2)9( 0"9" 229 0"9 09 (9) Y 9 )9" " (9 3' *?.'* 9) * : " ) ( ) ' )9 # N N N N N N N * ;16'? $&!<=. 0+

98 !) 0#*.#+* ** # ++# -* * *+ 9 "!"4" " " + 4 : +(&9!* 9$ '4 I?.'* $9 +" +( :!?9! 34&,)"!" " ""F +!/ Total (4,97) (N=6.594) Privé (4,94) (N=2.301) Intérim (4,97) (N=820) Insertion (5,02) (N=455) ASBL (5,03) (N=843) Commune/CPAS (5,04) (N=236) ALE (5,09) (N=295) Pers. phys. (5,03) (N=69) Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= / <3$(+= 9)90+(9: : $! <"9+= K 9! : <)90)=9!F:1 >9$ )922:9S "92 * : 9 $4<)90)= <)90+= 9'4 <"9+=4 &! <2=9 '4 : 9! 02

99 $" " 97) "!" " " + "! 0+ # 3 <,O+)= )90+ <,O(= )900,2* F<,O))= )902 K <,O= )90) P"<,O()2= )922 "))<,O)")= )90 2 )"")<,O"((= )900 ""()<,O)= "9 ("+0<,O"(= "9 Q2<,O+)(= "92.<,O= )90) 1<,O2= )90+ 1<,O)""= "9 B- '*4<,O2)= "9? I?.'*<,O(= "9) '4<,O0"= "90. <,O(0= "9 * ;16'? $&!<= * 9 $<)92= $! <)9(= 4 <)90)=9 :? $ :<)92= 34&)"!" " "! " Concordance heure/titre (4,94) (N=6.305) Minimum prestation heures (4,82) (N=4.621) Relation de confiance (4,78) (N=6.126) Frais supplémentaires (4,77) (N=2.531) Laps de temps jusqu'au 1er travailleur (4,68) (N=5.348) Procedure laisser passer un tour (4,68) (N=5.208) Communication (4,68) (N=6.134) Intervention problèmes trav.(4,63) (N=3.883) Remplacement en cas d'absence (4,28) (N=4.055) * ;16'? $&! Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait 00

100 9 "4 " "/"6" $ (2 B? 9! 9 C 9 $ # 2? K F * $ >9 9$4 $$ " " 9 :(9( 2?! $ 4 9 :. >9 $$ 9 4 > $" "9-)"4 " "/"6"4,,"! N+5#2 # 3 <,O+)(= 9 <,O("=,2* F<,O))= K <,O= P"<,O()+= "))<,O")= )"")<,O"(= 2 ""()<,O"= ("+0<,O"= Q2<,O+)2= * ;16'? $&!<= "9 )92 9( 9 29" (9( 9 5" ' 6" :&<0= <+= 4 <9+=4 9 $9 +9" $" "9.)5" ' N- N*** ) (92 I ( (9 +9" * 2" ) 9 ' 0 )9 )92 # A N AN * ;16'? $&!<= 4 : <=9 $! <"=9 $ <29"= <"9"=* -9S

101 $! : <+ : 0 F=? $ : 9 F9 $! 9 $! 9 ":( K 19$ 9 F K : 4 $! : K F<( :9"=?:&! 2' : : $" "7,)A! "!""!F!"4 # &$ F 9) 9 92 " ) 9 3 )9( )92 9 (9) * 29" "9+ 9" 92 - "9" (9 )9 (92 ' (9 (9 (9+ "9( # N N N N * ;16'? $&!<= 4 9 <9"=9$<=9 <(= <= 6 & 29! 4 -! F K $!C9 $ $ <2 )= $ $! <290= K 9 $! <"9=9 $<"9+= $" "7)A!' " " 6"4 " "!" ""#!"4 # &$ 1 9" $ IJ 9 +9( 9 9( 5 (9) (9" " ( "9+ # N N N N * ;16'? $&!<=

102 !) 0#*.#+* ** # ++# ##* * *+ 9 "!"4" " " "" + 4 +" 9! 9 4!:29: 6 I?.'*9!&: " 34&)"!" " ""F "" +!/ Total (5,02) (N=7.134) Privé (5,01) (N=2.301) Intérim (5,01) (N=820) Insertion (5) (N=455) ASBL (5,03) (N=843) Commune/CPAS (5,19) (N=236) ALE (5,11) (N=295) Pers. phys. (5) (N=69) Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<= * 9 S!9 "9(# :* -9 "99 F9 " 4 > $; > 4 > <)90" : "9+= 4 9 '4 I?.'* $ <"90"9=

103 $" "7)"!" " """ +!! 0+ # 3 <,O+)= "9,2* 2 B- <,O(= F<,O))= K <,O= P"<,O()2= "9 "9 "9) )90" "))<,O)")= )900 )"")<,O"((= ""()<,O)= ("+0<,O"(= Q2<,O+)(=.<,O= 1<,O2= 1<,O)""= '*4<,O2)= "9( "9 "9( "9+ "9 "9 "9 "9? I?.'*<,O(= "90 '4<,O0"=. <,O(0= * ;16'? $&!<= "9 "9 4 F " B : 4 <"90= <"9= 4 $ <)90+= <"9=9 1 S? J 4 4! $! 34&)"!" " '"F" "" ' "" + Relation de confiance (5,19)(N=6.667) Ponctualité (5,13) (N=6.641) Respect heures de travail (5,1) (N=6.564) Communication (5,07) (N=6.666) M otivation (5,03) (N=6.596) Qualité prestation (4,97) (N=6.857) Très insatisfait Insatisfait Relativement insatisfait Relativement satisfait Satisfait Très satisfait * ;16'? $&!<=

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

106 9 "!" " "!" 9 ; " * * 9 & S<"9+= 0 :! C9 $ Z&7 ) 4! <"9(= 1 $ $ < J =: <)9"0=! <)9()= + :! 34&&)"!" " ""F!" 4 <"9+=<,O(0+= 2 )+ )? <"9(= <,O+22= )+ 2 4 <)90(=<,O(02= ) ) ) ( *!<)9()= <,O)"= 2 2 )? <)9"0= <,O)(= " + )( " ) " ( ! * 3! * ;16'? $!<= ) * $ 9 & (

107 9 4 $* 4 $ <)9")=9 <)9)=6 9 <92=9 $ <)9"=.! " :! * $ 9 $:+9 4 & : * : : 3 9 && &$ / +"4 $ $ 9 $ 34 &9) "!" " " F!" 1C,-2 -$ <)9")= (92 +9" )9( (9? <)9)= +9" +9) $ <)9"= (? <92= )9) ( "9) ) " ( + 2 0! * 3! * ;16'? $&!<= : * 9 $! 9 9! $ <9 (=* $ : <92= $ <9(= 6 $9 I?.'* 4 Z& & " ".&9* : I?.'* +

108 34&7)"!" "! "!/ 1 2 ( " ) 3 <,O2=. <,O)"+= 1 <,O= 1 <,O"= '*4 <,O)=? I?.'* <,O2= '4 <,O))=. <,O"+=? ( 9)) 9+( 9 9+0? )9) )92 92( )9)0 )9 )9" )9" )9)) -$ )9") )9)2 90 )9( )9( )92 )9( )9)+ 6$ )9" 92 9(" )9 )9+ )90 )9)( 9() * ;16'? $&!<= 2

109 <F>,:0>:0>,0 ) 3*. 1*2#*# B I/ * *+ 4 3$ +( :! 4 <)=9 $ $ <2=9 <"9"=9 <)9(=4 &29: 9 <= $ <+=? $" "79)A!4"" / 0 N 4 2" 09) 4 "9" 4 $ +" +92 3$ "+ 29. $ ) )9( * )+ 9 *!! 2 90 ' " 9+ # )! N * ;16'? $&!<= 4 :!! >* >9< ")= $!?J>9 4 9 : $ 9! J > $" " 77) A! 4" " / 0 +,,# : " 90 90" (2 * ) )? $ 9"" 9)0 9 9( 90 9) ' " 9) $ 9 9 9( 9+( 90 9(2 * 9" *!! ( 9 9 * ;16'? $&!<= 0

110 ) >** #*#*1# B I/ 4 3$ +2 :!? :9 K 4 F :!. 9 >?J "9 +99:" ")): ':29 $:0 $" "7-)=+" " '!" ""F" / 0,, N# B I/ # 3 <,O+("= (9,2* 2 <,O((= F<,O))2= K <,O= P"<,O("= "))<,O)"(= )"")<,O"+= ""()<,O= ("+0<,O")= Q2<,O+"= * ;16'? $&!<= 9 +9" " "9" ( * 9 <()= : ' 9 (92! 6 & 29 +! 9 (+ 9 2$ 4? <=! ' 9 :'4<(= <+9+=* 9 : <2=9 F <(= K <("=4'4 :<+9=9 "K F9: $<(= $" "7.)4" " "' ",,"4 # &$ Y ()9 29) (9 ("9 '4 (9 +9 "90 09( *?.'* 90 9" 9) 9) * : )9" 9" (9 90 )9) )9) "9 9)? ' ) # N N N N * ;16'? $&!<=

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

112 $" "-) 4" " "' " "4 # &$ '4 29 )9 "90 ))92 *?.'* ) 290 * : "9 )9( 29( 29 "90 (9 "92 "90 ' 9" # N N N N * ;16'? $&!<= 4 3$ 2 >4: >9&?.'*9& 4 ")4 '4 >9 "9 $ :9)J2 $" "-) 4" " "' " :4 U CC '4 "9 )+9( ")9" "29 "92 9) *?.'* (9+ )9 9( (9 )9 (9 * : ( " 9( 9+ ""9 ( ) 9+ 9( 9) ' ) # N N N N N N * ;16'$&!<=

113 4 3$ 2) : )" 9 <=9 : >9 <(= <(= * >9!9 (J"))""@J9 )" $:J24: 9 J "@ >9 J2 $" "-) " ' "!"F" 4" " :4 @M! M ) " "9" 9 "9 290 (90 9" +9" 3 )9 9 (9 "9) U ))90 "9 (9" )9 (9+ (9 92 ' 5I >I 9" 9 9" "9) ( "92 9 (9 9" 90 +9" 09 * < = 9" 9 9" (9 29( "9 9 * 9) 9 9" ( (9) M 9 9 ( ' +9" 9 (9 9" "9 (9" "9+ # N N!AN C!N C!N CN!N * ;16'? $&!<=

114 )C /-#+ # *#*-. * ** # 4 $ $ 4 3$ 2" ( 9( & *$9 :99 9 F <9)=. 9 F :29K $" "-&)*" + "4 # @M) #9 : 9( 9 9) 9( # #9 92 (9( 9" 292, " +"9 29" # N N N N * ;16'? $&!<= 4 B $ 99 )9 4 $ 34&-) "" " 1C92 $ $ $ $ $ $ $ $ $ $ $ $ $ * ;16'? $&!<= 43$2(. 0 )'! ( / > )

115 ? &.( 4 : 9 VW > $" "-9)*" N #9 : 9) #9 ) )9 #9 0 )9, 9 "" 09 # )CA N * ;16'? $&!<= 4 B $ )9 ( J J 99)+9+ * : &9 $* :$ 2 $" ? & $ &! : $ 34&.) "" " " 1C-2 $ $ $ $ $ $ $ $ $ $ $ $ * ;16'? $&!<= + / > 2 *$* $ <4 $ = 0? $ 9)2 "

116 ) /-#+ /- ** # M> 9 >! 4 $ B $ ;: $ <=9: >! <=9 <= 9 : <+=<"= 4 $ 9 >9 :' +9) > (" +0 $ 4 :$:)"9 :("* $$ 9 > ::> $" "-7)$ "" "> # : "9" ( 9( 09) " 3 " " (9 9" "9 +9) 9 - I +9" 9( 9) "9+ 29( 9" ))9( F " F 9 )9) 9( 9 9" 9) 92 * $ ) (9 09 "9" )9 ' " ' 9+ 9" ) # N N N N N N N * ;16'? $&!<= (

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

118 ) 0--/ 6 &9 $ & 4 3$04&! 90 $ 4&! )90. :&9 $ + 29(.! 9 $ 4$ $ F <"9"=9 <+= '4 <9"= $? $: <+9)=9<90= <+9+= $" ".,)" " " >** # # 3 90 )90,2* B- +9( 9" F "9" (9 K +9) )9" 1 +9 ) '* ? I?.'* 9) +9 '4 9" ) * ;16'? $&!<= 43$09 & 4 7 $ ( $ ' : &<+ 2 = $" ".)!" " >** - (9 "09 F )9 "9 F (9 (9 F $ )92 9( 1 )9 "9. I 9 9 ' )9( # N N * ;16'? $&!<= ) R a 2

119 4 3$ A 9 9 4! * 9 9)" A* &! $F * 9 7:'*4 1 $" ".)I ""+ " >** # )",2* B- 9" 9( F 9(" 9) K 9 9"(. 9" 9") 1 9( 9) '*4 9 92"? I?.'* '4 9 9". 9( I * ;16'? $&!<= 0

120 ) -+ # +++ -* * *+ 6 &9 4 F (! 9 ; O@ $O@ O@! 4 ) :! 4$ $ ) 9)9 $0 :! 6! ?((9) :29+ 4! U: 9 : * &9 349,)"" + '<9= 90 )9" 9 9" '<92= +9 09) 9) 9 M<90+= 090 )090 9 (92 M<92)= ) "9" ) " ( ?! * ;16'? $&!<= 4F(. ; $ <909 9) K 90+ F= * ; : $!; ' 9 9 9)4? J S $!4 c$ F9 4 J 4 F K 9 99:9

121 9 : K F )"" + "4 9" 9" ' 5 ' 5 3 <,O)= 92 92) <,O)= 9) 9 9) 92 F<,O))= " 92 K <,O)= " * ;16'? $&!<= 4 F( 6 : )9 $; 1;9) 1;9( '*4;9).;90 '4;9. ;900? I?.'*;9(" 4 $ I?.'*# $! ;. 9 4 <9"= 4 $ $ 4 9 '*49 I?.'*9 '4 D 4 $ I'*4'4? $!9: I?.'*4 :?679

122 349)"" + "/ 92 9( 9) ( 9) 9 ' M ' M.<,O)= 9) 90" <,O= 9" 9" 9" 9 1<,O)0= 9"( 920 9( 9) '*4<,O2= ? I?.'*<,O= ) 9( '4<,O= 9+ 9() <,O)= ( 900 * ;16'? $&!<= )C.* 1#*- -* * *+ 6 &9 : : 4 3$ $! <9"= <92=D<"9= <)9=* : $!: $" ".)"! " F4 "6"4" 4 $! 9" 9) $! 92 (9 (9) 9". $! "9 (9+ 9( "92. $! (9(. $!! )9 29 9) )9(. $!! 92 9) 29 9 ' 9 9" 90 9 ' 9( 9) "9) 9 # N N N N * ;16'? $&!<= 43$0 ;. $ 9 $!<9)=9 <29=9 <+=<(=9 9 9)!?! $ : F9 <(9)= $! <90= 4 $ $:

123 L 9 $! 4 <(9(= $F<9= # <3$0)=;. 9 '*49 $!! : 9 : $! <(9+= I?.'* '49 $!?!! $! I?.'* $" ".)"! " F4 "6"4"/ // < ) -5B $! 90 +9( 9( ( )9-9+ 9) )9 9( M (92 (9+ ) (9 M " +9 9) 29( 29 "92 '! 92 (9 (9) "9 92 "9 +9 M! 9) (9( 9 9" 29) 9 9 ' 9( 9 9" ' ( # N N N N N N N * ;16'? $&!<= # $! 9!: '9 $! 9 F9 K 9 $ $ 9 9 '*47 $! 99 I?.'*'4 c 4 9 Z

124 ) 3#2.*+*#* -* * *+ 4 A! 9! S $ 4 $??3 69!? $ < $ = A. 9 A9 $> <9 : $ =9. >! J 9 A 9 AJ. : $ 9 A <! =9 4 $> $ ; :##1+5#2* *+ : # * -* :#.#+#* --/ #$ ** # $? A! $ 4&! $ < $ =) 9$ ( ) 4$ 9 4?.'*7 4$ $ $ 9 $ 9+" 3 9 $ $?.'*9 9" 4'*4 $9 9 9) 9"" 4 $ 9 9) 4 A 9 9 :9 '9?.'* A 9 4! $$ < F= ) ' " 0 $ )

125 $" ".&)B!"4!"""/,, - &.*+ 3#2.*+*#*R* <,O)0= 0(""2 T")0++ 9"" 1<,O= "(()2 T((+ 9 <,O= 2))( T+ 90 '*4<,O0= (" T")0(" 9)?.'*<,O2= ")+" T2))0 9" '4<,O(= )) T)(+ 9". <,O)0= )"+0+ T0+ 9) 3 <,O)= ()) T(+0(2) 9+" * ;16'? $&!<= "

126 A A) +* 4 )!? :$9 $!' 9 2 ; ) F-* #2* : 2 T <9"T= F-* #2* : 2 T 9"T F-* #2*$ $ F-* #2* C : 0 T 9"T F-* #2*$ F-* #2*! F-* #2* $ F-* #2* : : 9 4 &! '9& ; :1# *+* -*$- ** # ; & : $ 4 :1*/-#+#+***.* +# :##+* ** # #$-* #2*. :#/*-* #2* -*. 3 )!0916'? ) 4:0'$9 :T93 & : 09 T92 (

127 A) # *+*-*$- ** #. " + ( "/"""4 4& &: $ 4 < $= 2/-I 4$ 4 : <29(=9 <+90=9 <+9+0=9 <+92=9 <+9"(= : $ <+9((=? $$ ; > 9 $" ".9)= ""' ( (F"/+ H, <,O"00= 4I <,O2(=.<,O22=. <,O= - <,O"(= 6# 29( ?!<,O2= +9"( 3 : $<,O)"= '<,O0= * ;16'? $&!<= 43$0+ : : )) Y & ; +9(( $: : 9L 4 & : B ()99 > : 4 $" ".7)= ' ( #2#* /*+*@M)!,-# #25 /*+*@M)! # 3 29( ,2* ) 29 F K ) P" +90( +92( +9+" ")) " )"") ( 2 ""() ("+0 29" Q " +92 * ;16'? $&!<= )) * Z $ +

128 . " """ 1 <F(=4! A 29"0 /-I? K <+90( /-=F<2920/-= 929""/- 349)" "# " # " ( 29) ( +9) 3 <,O")= <,O2= F <,O(= D 29"0 29"" ( * ;16'? $&!<= K <,O2= 4. $ $9 $ A! :! $ <"9"/-= ' >4K : $ 4 $K F'("9 < =$ 2

129 A) /-#+ # +***.* +# - ** # 4&! $ 4 9 )" 1!$.("$ 7 * " :? : $ 7 + $ $ 7 FK 9 () 349)*""! " " 3 <90= <,O(+2= 92 )9 9) 090 )9" 09 <90(= <,O"+= 9" ) )92 9 F<90= <,O)"= 09( "9( "9+ 09 K <92+= <,O= 9( 90 9) ) ( ! * ;16'? $&!<= 4 F(" $ > 4 > + " : $ : $. (" 9 " )" 5O@5O( 0

130 349&)*""! " " :4 P"<)9= <,O("= 9 +9 ( "))<)9= <,O2+= 2 0 "90 " )"")<90+= <,O"= "90 ""()<9+)= <,O)(= ("+0<9)= <,O+"= ( 9 Q2<9))= <,O(2= + 9( ) ( ! ;16'? $&!? &! <2=9 Z (( : $ $? ; 3 $ 9! & 6 &9 $ V W V W4& $ 9 & < = d Z *? & < 0= 4! $ : 9 $$ 9 $ $! 9 # $ 7 9J

131 A)C,#+*#$-* #2* ** # 14&; 4+9" :2 4$ 4 <"T $ :T = 4 :0T 4 $ >. 5" " " "4" + 4 3$ 02 : +9" :2 4<"(90=!! *(9+ # 4 $& $ 9 L 9 $(! 9 )0K! 9 ) K 6 L <+909 (9F= $" ".-)5" " " "4"7#&F- "4 '& (9+ (9) (9 +90 / / "(90 "+9) (90 )290 / U )90 )92 )90 )92 # N N N N * ;16'? $&!<= 4 >9 3$00.>9. ( )"?J "9 $: )"9). 9)! 9 (9 2 6 <9 "9 2 = ' :<)90=? ><29 2=

132 $" "..)5" " " "4"7#& F- # :4 '& 9 29 )9" "92 "9 "9 / 09) " (9) (9 / )(9) ")9 (9" (9+ (9" (9) / 9 9 9) 9 9" 9 U 9 92 )9( 90 +9) 29 # N N N N N N * ;16'? $&!<=. 5" " " "! " 4 3$ : $ 4!! ) $ 9 # 4L $& $: $ ;! " 'F9 )*)9( K 9 F: $" ",,)5" " " "! "" 4 # &$ '& )9( )9 )9" )+9 / 9 9( / ) )9( / U (9) (9 +9 "9 # N N N N * ;16'? $&!<= 6 > 4 3$ $ :$9 >"( "$ 9 2 &9 " 4 > $: <9" J J "= $" ",)5" " " "! " :4 '& ""90 )09 ) / 9 90 ) / 09 ) "9 09 / ) 9 U 92 )92 "9 +9) 9 9" # N N N N N N * ;16'? $&!<=

133 . 5" " F!" +! 4&" T : T 4 3$ J! 9( *)/ $ <)9=? $$$:! # :? 9K! 9 F" 9 ( K $" ",)5" " F!" 1" 42 # &$ '& 9 ) / (9" 29 / 9( 29 "9 "9" / ) )9 U )9 "90 )9 9) # N N N N * ;16'? $&!<= # > <3$ =? 9 " 9 2)2 9? > & <+92 9 ")) =? $$ > : $ < $=3 9 > S :<9 ("+0= $" ",)5" " F!" 1 '& 9" 9" 9 9( )92 9 / 9" 09( 9 "9) 9" 29 / 9" (9 9" (90 +9) )92 / ) "9 +92 U 92 9" # N N N N N N * ;16'? $&!<=

134 . 5" " F"4"FJ. " 6 1 : +9" T: 0 T 4 : 43$) ( : / <90= 4 : L 9 < =? $ $ / : <+9 29 K = K 9 9 <9= $" ",)5" " F"4" " 6 "4 # &$ '& ( 5 ( (9 / 9 9( "9+ 09 U 90 9) 9 9+ # N N N N * ;16'? $&!<=? >9 <3$"=9 > : < )=)!9 )" +0?J > <[ 2 =9 : +9 4 $ > 4 : <9" "9 "92 2 =?> &< 9 $9= $" ",&)5" " F"4" " 6 :4 '& 09 " ) 09) +9-9" "92 5 (9 (9 29" +9 )9+ 9 ' (9( 09" (9 9) (9 9) U )9( ( 9 09 )9( # N N N N N N * ;16'? $&!<= )

135 .& *" "4' "' / : 9 9 $ >! 4 3$ ( >!& $<"90= $ 4! <'49?.'*9 : = )"4$ L 6! 9!<'49?.'*9 : = $" ",9) "" " " "" + " 4 # &$ 5 & $ "+90 (9( "(92 "29+ Y 92 )9 9( 9) 3'4 "9 9" )9( (9 *?.'* 9) * : )9 9" "9) 9 / )9 9+ )9 )9 '! 92 )92 9) )9 # N N N N * ;16'? $&!<=.>9 :&>! &("9! >!&< $=? $:+90 > 4 > 4 > 4?.'* : > $" ",7) "" " " "" + :4 5 & $ ("9 ()9 (92 "9+ ) Y ( '4 9+ )9) "9 +9) 29 9" *?.'* 9 9( 90 9( +9" 92 * : / / )9 9( (90 9 )9 )9( )92 )9( )90 9+ )9 9( )9 )9( 92 # N N N N N N * ;16'? $&!<= "

136 4 $ < = 9 &; '+9" :2 6 ' *$ 4 < =9 $? $ : < = :$<= # > 4 K :!@ $ 4 K : 1 9 : &>! 4 > :!<'49?.'*: = A) 3*-* #2* -* $? 3$29 : 2 T <)9=9 <)90=9 $<9=:0T <= * : :2T9!!. K 9! 9 9$ $" ",-) "4'F"!" " + "4 ':2T )9 090 )9 09 *$ 9 "9 "9+ (92 6 ': 0 T )90 29 ) (9" 09 "9( # N N N N * ;16'? $&!<= (

137 4 <3$0=; 49'*49 I?.'* :2T 9. '*497$4 '*4. 9 $. 9 $<9"= <9= $" ",.) "4'F"!" " + "/ //R < ) -5B ':2T )9+ (9" 9 29 )9+ 29" )9 *$ ( " "9 (9 29 )9 6 09" ( 29" T " 9 9( 9) 9) # N N N N N N N * ;16'? $&!<= 4 $ < = 9 ; '+9" :2 6 *$ ' 3 9 9!# ; $. 9! +

138 $" ",)? " 5I/ 0 5I/ ##*? 3 - * ', 0(! 9 : 4 $! $! +9 $. : 09 $ 9 $$: < $0=$! 9 B9 <= 904 :9 9( : 9! 9: 9: :? : 9?.'* : 9 F9'4 4 9"T4!9:09 9 (92 : 0 * #,**'.49 9( 9 29 #,**4 $ #,**!4 #,**'.4 9 9" +? : 09 #,**<+9:+9(=#,**'.4<9(:9= 4?.'*I ' ! &/ 4 I?.'* ; 9 & 9! (? :+9 Z(" '9: ((9 "K? I?.'* <+"=9 '*4 <"= 4 $ $04 & 9: 9 9: I?.'*9 9'*4 2

139 - ' * 1 90!9 9+0(24 $ $ /<))= J <=#!9 $!!. $9 4 9 D6'I'IF 9 :+* L 9$ :'. 9$ 7!?$? K $ ()?!&!<+=? L <+=9 $ 9 <)+=4F <()=# 1 $F#:',6 4 '*4 : <"2=9:<02= * 9 $:$ < $=$@ 9! 9" A! 4 F I?.'* 9: 3 9 &! " Z +9)9 " ++!? I?.'*'4<2+2=$ <(2= 09)!0629 $ < 20=99$ 9 $ 4 99 "$9. &9 : 4 : I 4 :<(=K <"= 4. ) 9 $? K 9'*49 I?.'*9 :. )9 $0 $. ) 9 < 9 = 4 L 9 I?.'*9 '4 $ 0

140 F.? F $9;> <= $ +? K 9 9 '4 I?.'* $:? :+9 Z 9"9"? $ $. 9 )7 9 T"2(2 T* :209 7 $9 7 * 9. <= 9 4 $! $ I $D 49! $!. 09 9" : 92 : (+) 9 $ 9 B ? '*4 9 9 <"+)+ $=9: <92= ) : 9)) 9 4 $ <= <= 9 <"=9 <+2= I?.'* <+= 4 $ <)9"= <2= : ? I?.'*9'4 <092( 2=+9. :+9 : $? 9! )0$ 9? 9$ < = < )=9 I?.'*< += $ 92( 9 9 "! 4! <9)=* 9 9! $ 9 B 9 9 < )

141 6 ' 6 6 * :! =&(4 <"= <)= 4 $ I?.'*<(=<0=? $ 92" :9 ( : + ( * 9 $ :9: 4 ::>9 4!2 : : 4: :: 9 I?.'*9'4 K 9 F9 4 : <=9 <(= 4 >$ <= 4 $ : <= : > <)= F9 <0=9 K 9<= 4 : S > 4 $< = 2+ :!! 4 $ 9 $ 9 >99 $ 4 9 $ 9 $! * 9 <)+= <2= <=9 4 $ L * 4 : <2=9 <2=9 <"9"=: <=? > &9 *9!&. >9?.'* : )

142 1 * : * : *: * 5 *! +( :!4 $ 9 '4. >9 S 4 $ $! <: = $ : ' 9 & 2. 9 : 4 : <0=9: <+=9 & <9+= 4 : <=9 $<"=9 <0=<(='K 9 $!9 F9 : 9 <=9 $ <=9 <(= <= +" :!. I?.'*9 &: 29 +" 4 > 4 4 :? 4 : 9 ' 9! 4 <=9 $<= <29"= 4:*.!)!*. 2":!. * : : * 9 * 2!* ) :!4 $ $ 9 * < = 4! <)=9 $ $ <2=<"9"= ) :!?:!: J""+0 2$ 99:9 K 9 '4 F9: )

143 * '! 1 1 ' *? " :!? :+ 2 4'4<2=: <"= 4<)"=9 <=9 <=9 9 > I <(= <(= : 4 M>9 ' )) 9 9) * : $ 9 $" 9 3.? & $&! :$ 4$$:<=,>!<=9 <=9 9:<+=9 "94 > 4 <=9#,* <)=. 97 <F = 4!&!*9+ & $ "? +I2? F <(=9 <+= '4 :<+=<=. (9 9 <= 4 9 <((: 2=4 4! 4 $: $ $F I?.'*. $ 9 9 L )

144 6 1 $ :! 3 9 : $! : K Y 9 9 '*4 $!9 9 I?.'*'4c $9+" 4$ $?.'*9 9" 4'*4$ 9 9 9)9"" 4 $ 99) 9 : 2 4 : $ 4 $ : L 9 4 : >(": 4 A 29"0? F<2920=$K <+90(=4 > 4 $. (" 9 :!? $ 4<+9" :2 =$9: $? $ : :$ 4L :!9: > 4! 9&>! 3<+9" :2 = $ ))

145 <#*C:F>>0?030,0 U )"

146 4! S A $ 3 9!.. *+ **+ 9 # ; :.. *+ ;!9 :.. **+! :.. **+ I/! 9 < $ : = 3499)*" / 0 + Impact par groupe-cible Impact budgétaire Effets directs emploi travailleurs titres-services diminution allocation recettes supplémentaires cotisations sociales recettes supplémentaires de l impôt sur les personnes physiques Effets indirects 1er ordre emploi personnel pour l encadrement fondation nouvelles entreprises ou nouvelles activités recettes supplémentaires de l impôt Sur les sociétés recettes supplémentaires en termes de personnel d encadrement (cotisation sociale et impôt personnes physiques) diminution allocation de chômage (par l occupation de personnel d encadrement) Effets indirects 2ième ordre remplacement anciens emplois impact sur la consommation impact sur les utilisateurs économies allocation de chômage grâce au remplacement travailleurs TS et personnel d encadrement recettes supplémentaires de TVA recettes supplémentaires de l impôt des personnes physiques des utilisateurs économie pour la communauté si les personnes âgées restent à la maison plus longtemps * ;16'? U )(

147 4 F(+ B +H! 3497)I / 0 + Coût brut Effets de retour directs Coût net Effets de retour indirects de 1er ordre Effets de retour indirects de 2ième ordre estimé - = - - = Coût net! " #! * ;16'? 6 9 +H */ 4 99: 9 7 3D' 4.. **+ +H.*#!,/#1 9 9 */#* 9 $ $!?! $ & 1 $! 4! $ A!9 / B < = ?! $9 $ U )+

148 4+H!)9)/** 1? ; 4$ ;9( 4 A;9 4 A$;0(9( 4 A $ $ V : W 4 $<9 )( = A$!4$ A 0+ 4$ A: 9<= )( 9":$ U )2

149 ""0,F>,,0>0?030,00,60 9!!? ;.. +5V/#2 7,+ --/#* +* #* +*# < #,** = ;! 9 9,+ --/#* 1*/-V - -5B *! 7 9 9?! ).. +5V/# ! $: 7 4 <'9*1,=9 <'M-=9 7 B 6!9.. +5V/#2-##+#**+1/-* :!? 7: +9" 9 A; A ;",+ A <'M-=;)90 A 7 ;"9 U )0

150 ).. # +* +*#?! 4 #,** #,**'.4 9 $ $! 6!9 $$$< 9 $9$ : = $ A. 9 $! >!9! )+ 6!9.. # +* +*#-# # +#**+1/-* OC ).. -+/--. *?! * $ $ $ 9 $ $$ 9 7 A <: 9 : = 1 : ) : :9 99 : 1 $ 7 < =? 9 $ 6!9.. -+/--. * -##+#**+1/-* O )+ 4&!! 9 29 >! : <: 9?.'*9'4 = )2 4 &! +9 $ 7 $9 $: U "

151 C C).. **+-/* 5 " E 6)9!? : 7 9 $9 $ 4 & 7 $ 4 $! $! : 7 < 9 =9 $ $ 7?'*4 & :79:3 9 *.FF & 9 7 $9 $ / : *.F F :/** 1>,) CA 5 " " 4! 4! 7 $ 9 9 4& #, : ' 9)0 $ 9 ("3. " 47 $ <?. 2= 74 #,** $ 9 $ 9 4 & 4 7 :!/** 1>,) )0?*.FF9 $2$ " * ()0 $ :99):"<= 29+:"<= U "

152 ! 6E"4"" "? 4 : $ & <?. 2= 4&! <= $ $ 7!? 7, #O!/** 1>,)! """ " 4 $ $ $ 9 4 A $ : : 9? A1-# -K-* +/-4 A9 9 &!! U "

153 C).. **+ *I/ "" 4: " " "" + 4! 9?!"9" <&!+=4! S $? ^_ 9 $: 9 9 9$ $9 9& S $. 9: 9 9 $ " 9! 4&! <+= S $! 9 '44& $! " M>:9 $ $ 9 $ 7 1 $!9! $ 9 ( : 9! * 9 $ 9&!! * 9 7 */!/** 1>, O /** 1>,) "" 6E"4 " " " 1 $ $ 9 S $ 7 4&! <= S $ $! & $ 9: S $ 9 6! $ 3 $ 9 & 9 $ "? $ $9 9 $ 6 9 9: 9 " "9" <&!+= U "

154 $!! 4 $! *! $ 9 7 */ /** 1>,CC/** 1>,) 5 " $K 4 $ 9 9: 9 S3D'? $ $ : 6 9!! $ 6! ! 9 $ $ 9 $ $ A #,. $ 9 $ 9 $ <?. 2= 7 '! $ 9 69 :( 3D'@ 9 : (3D'4! 4 3D' # /#*I I #--$*/#*A/** 1>,A/** 1>,) 5 " E 6/ ' " M>9 4! 7 4&! <= S $ >9 $ * : $9 $ 3. "? & $ &!9 :$ $$ 9 $ 9 $ 7 47 # OA /** 1>,) " / )23.: U ")

155 93$ B A!9 A$9 9 $4! : 9 <3$= $" ")I! / 0 +? A$ H#.. 3# 1 F T(+"++ T()+(? A$ T0("+2(" W)C)C)C 6 ' ' 7 T(+)0 T")+(")2 T"("+.. *+ #$ W!A)C)A H */ W)!A)A ' 7 ' T( T(++ T+())"(.. **+ #$ WC)) H W!)) * ;16'? 4 3$ 9 9 :(09+ 9+H! : /** 1 C 09 A (? $ <[)=<[= # 9! 1 +)9) *! 9+H< =!!/** 1 )4.. *+ **+ +#*/**.*# < =!$ N $ # 9!? : $! 4 ") * $9 $ A+09(? A 2 <: $= A U ""

156 < =$3! $ $ /**// CAA /** 1 /#$*// C!/** <90= $" ")! 0.. 3#! ' 3D' ' 7 #$.. **+ *I/ * ;16'? A)J-9#7 A")J7 A)J7# A")J# A)J.# A")J#. J#. U "(

157 U "+

158 ;! A! <= #! ;! : + 9 #/- +*+ # $ <=4 $9 9 < = 909 $!? 4 2 9!A##* ***! 9 "0 ("0 09 / +# #* :* $$9 $! < $0=! - * #+#2 #** 9! #* 1/-*! : 9 $ )9! 2##$ /-* ). : $ 9.// ##* - P2.#*/#*.* # $&2!< )= ) 4! /!-# <= ++-#* /-#* 3 9! 9 -#..* #//+#*# ## 69! 4 +/-+ 2* +5* $!!4 /*#* #.$***R/** /#* :<) )9"+=3 9+./#* */* < += " :#* +*/*#* -I/ * 9 ##* * *+ #+5 $ 1 > 2 &! : 9 ( "2

159 : ( 4 I #*.#* <+" :! =! <! &9 9 * =. >9 9 :! 1 $ * -**#* 9 $! $. 9 9 * 1S * < $! = # +++ # + #*/ */*) ) 9 *$* #):# +++ I2 1* 1#2*1#* ** # ##* * 9-2#.*. 9 $! 3 9 : - # F9 :97!. $! 9 / - 1/-* c. 9 : +/ 9 & + C $+5*$ /#*I 1/-* " 9)? " 3.? & 9 $ < $&! : $ =4! : (0" )0 $ 9 */-#+**+ $ 0 4-*$:.#+ *!. 9 $ : A$!:# -- *#+*.* +# /* * #1S $ : 4 : 2/- 9 $ : 9! 9 A $ : C/**# >, 3 9 $ "0

160 4.. *+ **+ +#*/**.*# < =! A *N1 $ $ A!? 7 9!$ (

161 (

162 &:>J,<>:"0 $" ")? " 5I/ 0 5I/ ##* /- B I/ >** # -. ' 1 3!:+9 :4! 9 4! # $$ <=. 9 : $9< = $!??F!909" : 9 : 292 K : 29: 3 9 : <9+0 : )9= '-&9 4! F 9 $ $ L 9<9'9M9= $ 4! ; o "))@ o? $9 :@ o * :@ o R@ o -)/ S9-9 <=: 9 : 9 :. 9 K F $9 >9 : 9 : <=9 $ 4 $* : : C 9 $ : :# K? 9 )9 :<"=9 $ :2<=#$$$2 0 4 >":"" 9( : 4 :<9)0= 4 9!$?! $$! < = < $=9 (

163 -* ##* -. '. -. F 9 (() #,9 "+( 9 :0# $ $ <+(9"":0(9+=9 :$ 4 $ 9 K 9 - S<09=4F99 4 <))9(= 9 <"9+= '*4 <9= 4 9 $ 9(. 9?.'*9 '4 $ 9? 4 :<("9=9F9$<?.'*= K '*4<"9(= 4 $ 1 : : 4 < 9 9 '4=!: >!4: '*49 <= '*49 '4?.'*I 7 $; >9 : 9 <=9 $ $ $ 9 (0" "0? $ C900"0( 9 +!: 0 9 $ 929! 9 <(90=<9)= <292= 4 F9 9 <)90= <(9(= <"09= 4 K 9 9 <09=<9(= <(90= ' 9S94$ F $. 9 $ 9 F ' $. : 9 9 > $!. 9!4! $ <)=4 $ <+9"= (

164 ** ##* /# * 3 - * ', 0(!9 : :4 $ $! +9 $. : 09 $ $ 9! $$! < $0=! :$ : : 9( : :* :3 9 0 : # $: 9?.'* :9 $F9 '4 4 : 9"/- 6! (92 0 * #,**'.49 9( 29 #,*** #,**9 $!! 4#,**'.4 99"+. : 09 $ #,**<+9:+9(= #,**'.4<9(:9= 4?.'*I '4 9 # 9!7 # 9 $ 9&1! $ #! I?.'*;9&9!! 9(? $ : +9 (" C9!:((9K :"# I?.'* <+"='*4 :<"= 4 $ $04 & 4 : 9 9 $ I?.'*9 9'*4 ()

165 / * 9 0!# : $! <9+ 0 ( 2=? $ $! $$ / <))= J < =? 9!9!! 3 9 S! 4 D D6'I'I F 4 +. F K 9: :' 7. 9 $! :. 9 )9 K : ()?!&!<+=? K $!<+= <)+= 4 F <()= 3 9-1$ $F :',6? '*4 : <"2=9: <02= * 9 < $= D 9! 9" A! # F I?.'* : 1! &"!4 +9) " 9 ++!:#?.'*I '4 <2+ 2= $ J <(2= 09)!0629! :$ <20=9$ 9 $! 4 <=9 <"=$<= /"! 9 & 4 : I 4 $ : <(=K <"= 4!. ) 9 $?& K 9'*49 I?.'* ("

166 "/#* +# / 1. 5 F ) 9 $ 0 9?9 )9 S&< 9 =4K 9?.'*I 9'4 $ &9 ;> <9= $ $:+? K 99'4 I?.'*$:? :+4$ :9" $:9"9 $$ ) 7 "2(2/- /-. :209 $ 7 69 $9$ 7 4 J. <= $ 9 4 $! $I $D 49! 4 9"/ (+) $ ? '*4 <"+)+ >:=9 <92= ) : 9)) 9 4 $ <= <= 9 <"=9 <+2= I?.'* <+= 4 $ <)9"= <2=: I?.'*9 '4 <09 2( 2= :9 4 $D # $!? $ J ' 9)0 $ # $ 3 9 $ < = J < )= I?.'*< += 9:2(9 > 9 " $ 4 $ <9)=* 9S$ 9 $ ((

167 * +* /*#* 0#*.#+ * 6 6 *! Y: < = ( # J <"=<)=# I?.'*<(= <0=$ Y 9 S 2" : 9( : + (. 9 $ : 9: 4 : > 4 9 2&! :? : 9 I?.'*9 '4 : K 9 F9 4 <= <(=? > V $W<= 4$!: <= : > <)= 4 : <0= 9 L 9 7 $!<= 4 > 9 $< :=: 2+ :!! 4 $9 $ 4 S 4! 1S & 9$ 4 9 <)+= / $ S! <2= <=9!4: K $: S * & 4 <2=9 <2=9! <"9"= :<=? >! *9! &4 > :?.'* (+

168 * : * * : * 5 /-#+ - ** # *! +( :! 4 9'4 $4 > 4 $ $! 4 < := $ : C9 &:2.9 4 : & <0=9 <+= <9+=4 : <=9 $ <"=9 $ <0= <(=CK 9 $! 9F9 4 9 : <=9 $ <=9 <(= <= +" :!6 I?.'*9 &:26 9 +" 4 S. 9 4!? # $! D ' 9 4 <=9$ <= <29"= 6!9!*.!)!2" :! * :* 9S * 2! * ) :!?! $ * < =.! 9 ; <)=9 $! <2= <"9"= ) : :!? &: : >"":+0 2 : $ 4 K '4F : (2

169 <** 1 -* -* * *+ '! 1 1 ': 1 ': ' 9" :!?! &: + 2 4! '4 <2= : <"= 4 <)"=9 <=9 <=9 >I <(= <(= : 4 9>9 & : ) :) )+ 9+ : $ 9" 3.? & $ &! :$ 4$> :<=9>!<=9 <=9 :<+=":.>9 :. 9! & <=9 #, * <)=. 9 <F = 4 &! *9+& $ "? $+I2? F<(=9<+='4<9"= :? J:<+= <=. 9( 6!9 4 & : : <((: 2= 4 : 1$! 4$ : 9 I?.'*9 4$ : 9 L (0

170 ## * -* # 2*. $! H 1 $ - 5 4:9!? $! - C9 $! 9 F9 K 9 : * 9 9 '*4 $! 9 9 I? '4 7 4 : 9$9+"/-?9$ $?.'*9 9"/- 4'*4 $ 9 $ 9 9)/-9""/-4$<9)/-= 4 : 2/- 4 : $? $ : K &: 4 : >:("9 / 29"0/-? F<2920= $K <+90(=1S -> 1! $:. (" : 4 4<+9":2/-=!$9 $!?! : : #!L $:!9 > 4&: &>!? :<+9":2/-= +

171 :0&:>J"4>,0 ##$ 3$; 1 3$; 4!<)= 3$;, $ - ) 3$);, $<+=" 3$";, $ >( 3$(;. $&2 3$+;, $ 3$2; / 9 * <= 3$0; / & <= 3$;<+=" 3$;, $ $ < $! =( 3$;, $! + 3$;. 3$);3$ 3$";, $ #, #,**I#,**'.4 3$(;, $ #,**I#,**'.4 3$+;. <+=) 3$2;, $ < = <! =" 3$0;, $ $$< = ( 3$;'B + 3$;.!J 2 3$;, $ <! =0 3$;. < =9 <! =< =) 3$);'B ) 3$";, $! )" 3$(;3 )( 3$+; 3 )+ +

172 3$2; 3 )+ 3$0;, $ )2 3$;.)0 3$;. " 3$;. " 3$;' -" 3$); 5 ") 3$"; 5 ") 3$(;!"" 3$+;, $ ( 3$2;3 <=() 3$0;, $ : (" 3$);*!<0=(( 3$);5 I (0 3$); 1 + 3$);1 + 3$)); 4 + 3$)";'$ +) 3$)(;4 7 +" 3$)+; 5 $ 0+0 3$)2; $)0;. 2 3$";. $ < =2 3$";, $ $ 2 3$";. < =2) 3$";, 2" 3$ ");, $ J 2" 3$"";* 2( 3$"(;* 2( +

173 3$"+;3 2( 3$"2;3 2+ 3$"0;. 2+ 3$(;. $ >9 0 3$(;*! < = 0 3$(;5 0" 3$(;; 5 > 0( 3$();4!0( 3$("; 5 & >0+ 3$((;, >! >0+ 3$(+;* 00 3$(2;. 3$(0;- <,O2= 3$+;5 : 3$+;5 9 3$+;* 3$+;. ) 3$+);5 ) 3$+";* * " 3$+(;5!0 3$++; 5! 9 > < = 0 3$+2; Y :! 3$+0;# 3$2;# > 3$2;/!:7 3$2;' 3$2;' > 3$2); 4 : > 3$2";1 ) 3$2(;1 " 3$2+;3 I 9 >( 3$22;* + +

174 3$20;.! 9 + 3$0;? $ 2 3$0;* 2 3$0;? A 0 3$0;. : 3$0);. : 3$0";$ " 3$0(; Y & &: e+ 3$0+; Y & &: + 3$02;-+9" :2 3$00;-+9" :2 9 > 3$;-$ 3$;- $ > 3$;- : <= 3$;- : < >= 3$);-: ) 3$";-: >) 3$(;. " 3$+;. > " 3$2;# : $ ( 3$0;# : $ + 3$;'B 2 3$;? A!"" 3$;! "( 3$;'B ( 3$);' : $ +2 3$";- : $ +2 +)

175 3$(;3 : +0 3$+;- : +0 3$2;Y 2 3$0;. J <J = e<,o=2" 3$;Y : e2" 3$;? $J e2( 3$;Y $ e <,O2= 2( 3$;Y J J e2( "*2 F;?!<)= F;? $<)= F;, $<+=( F);. < = 0 F";. < >= F(;, $ $ <+= F+; $ F2;, $<)=) F0; Y <! = <+= " F;, $ <! =( F;, $ <! = 2 F;. 2 F;. 0 F);, $<(= F";. <(=" F(; $ $ <(=)( F+; <)=)2 F2; $ <"=)0 F0; Y - " F; Y $ " F; $!<+="( +"

176 F;*+"+ F;? "2 F);? < ="0 F";4 ( F(;4 ( F+;Y ( F2;Y ( F0;5 <,O()=( F;. $ < =( F; $!<+=(" F; Y Z<=<=<= <= 9 (( F; Y (+ F);. (2 F";. (2 F(;1 + F+; 1 + F2; 7 <2=+( F0;? J <,O"2=++ F);? J <,O))=+2 F); : <+0=2 F);1 <,O)22=2 F);5 : $22 F)); : < = 20 F)"; : < =0 F)(;*! 0 F)+;*! < =0 F)2;*! >< =0) F)0;*<.= <=0) +(

177 F"; * : 02 F";* 00 F";* : F"; * : F");* :* " F"";* :* ( F"(; * : * <,O2=+ F"+; * * < =2 F"2;. <,O)(=) F"0;. <,O2=" F(;? F(;? F(;? F(; F();1 $ 0 F(";1 $ > F((;1!)( F(+;? A$!)+ F(2;. Z<= 2( ++

178 K#-I ** #. 9 &VL$$W?!9 : &$. &9 : 0020 ""? "( < * =4 9 > ' 9 + : &? 0++ B < :=9 ( 43$)3$" > : # $ & a )" 9 :"". 9! K F $" ")4 " ""F "" " "! #2*1P2 < :#--#*#1 P" 09 "9 ")) 9 )92 )"") )""() "("+0 9 "9+ (QO2 9" 090 # N N * ;16'? $&!* <= $" " &) 54 " " " F " " " "!,2* < :#--#*# F (90 (9) K 092 9) # N N * ;16'? $&!* <=. $9 &4 > $ $ "" 4:( "( )(( <"+= +2

179 >$ * 4 &! 4 > 4 $ 9 > K#-I -* / & <= / : :& :)" "+ ' 9 2 &? (2 B < :=9 )092 43$(3$+ : <$ #,5=# $ & $9 I?.'* '4 * 9 FK $" "9)$/ " ""F " B-1-* < -* #+* )92 )"9" )9+ )9 '*4 9( 90? I?.'* ' "9 +9) # N N * ;16'? $&! #,<= $" "7)54 " ""F " #2*1P2 < 9( (92 F ))9 )9+ K )9 09( # N N -* #+* * ;16'? $&! #,<=. $9 &4 $ $ $ #,54 &! 4 9 "+ 4:2 +0

180 $" "-)="!"! B #* 352* "#+ * * 3* 6 6 * 7 3*; 6 7 $ &! 3* *+ - 3* - 7 3* M$, $ 6 #,** 6 #,**'.4 6, $ 17-7, $J 3* *3* R 17 5! A16'? 2,..*+* +.*#+ 2

181 .. ** K#-I -* 7 KF@3, $$! 0##* /B - 1+#/?.2 F@00 <*-# & 16'? < = 4$ 7< 9 = <*-#4+5#2 ##*# # $>??3? #,** < = 1K3 &69 $ 7 4 $@9?

182 .. **+ I/ * 7 KF@3, $ $! K#-I -* 7 +#* +5V/#2 /B 7 K#-I ##*! + 3 $&! + =B-5I # 9# 1++-#*1/-*#* KF@3, $ $! *$&! 9 $! 7 # 7 : $ *$&! +9! # $ <& += $ =B-5I ( : *$&! 9 $! *$ &? & # F$ F$ 2

183 - 3D' K#-I -* =B-5I # 9#$ 1++-#*# 1++-#*1/-*#* K#-I ##*! 7+ KF@3, $ $! K#-I -* 7 +#* +5V/#2 /B 7 &# #$6( # $ $ =B-5I $&! + =B-5I ( : <*-# /#1/-* 4 &!+ &!. 9 7 < = / 9 9! 9 3D'$ < (9=.!9 $? 9 $ # 9 F$ 79@ 9 7 $?.2.? 9 $# 3D' 2

184 - 7 K#-I ** # $ ##*# /B ** # <*-#1 < $= & # 5 $ :&. 9 F$ 2)

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

186 3$;? $J 3 <,O)"= 9" <,O()= F<,O"+= K <,O+= 34 9-) "4 D ""1 2 + ',," (9 2"9 2) ( <,O"= <,O (= F <,O)+(= K <,O)++= Y 2) * ;16'? $&!<= $" ")= " " " """H1C,-2 <# +* *I/ C *I/ *I/ *I/. "9" 9 9+ ) M )29) 9 (9" 29 9 " " ) ' (9) )92 9 ' 09+ 9" $" " ) " " " 6@ "/H // < ) -5B '> " )9( 9 29) )9"?7 (9) 29 (9 ) ? )9) 9( ) ) 9 9 a. 29" "9( +9 9 )9( 9 90 ( ( 9. " )9" 9" 9 +9( ' "9( 9 09) # N N N N N N N 2(