Flexipro Conditions générales

Transcription

1 Flxir Citi grl Prtti Prit N r i l r

2 Flxir Mltiri rfil t tit trri Citi Grl QUELQUES NUMEROS UTILES E iitr Si z i it : Di l Fr : (mr rt) Di l Étrgr : Tt gg tr r li rmrmt ri hrg triri

3 Chèr Mm, hèr Mmill, hr Mir, V z rit trt Flxir t rmri l fi tmigz. Ql t l jt tr trt Flxir? Vtr trt Flxir r l ri ihrt li l xlitti tr tlimt ig x Citi Prtilièr. Il t mi x iiti C Ar. Ql t l mt i mt tr trt Flxir? L rt Citi Grl i fiit l tr t l t grti r, y mri l Ait, t i rit rit t ligti rir, L Citi Prtilièr : i tt l trt tr itti rll fti rigmt fri mmt l riti mifiti rt r trt, i iit l grti z hii ii lr mtt t frhi. Pr l liti rt trt, rç l liti l Règl Prrtill Citx r l rtil L121-5 C Ar r l ml grti «Dmmg x i». L règl rrtill rim rt lil r l ml grti trt. Vtr rr-il rt tr iiti r frir tt rii hit POUR BIEN COMPRENDRE VOTRE CONTRAT Exli : tt rri ii l xli, tir i t grti r l rt trt. Ctt rri igl l iti rmlir r l grti rt i tr i t mi œr. 3

4 Smmir L grti tr trt 6 L grti Ait...6 Prml... 6 Prtti it... 7 Diiti grl L grti Ii - mmg imil...14 L grti Tmt - grl - ig...18 L grti Cttrh trll...19 L grti Atttt - Emt t mmt lir - At trrrim, tg...19 L grti Dtrirti immilièr it l, ttti l lim...20 L grti Vl - lim...21 L grti Dgât lii...23 L grti Bri itr...25 L grti Bri gl...26 L grti Prt r ril...27 L grti Prt mrhi r friti...28 L grti Rilit iil...28 Vlt 1 : Rilit iil fit lx Vlt 2 : Rilit iil xlitti Vlt 3 : Rilit iil rè liri Vlt 4 : Dmmg immtril tif Vlt 5 : Rilit iil rritir imml Diiti mm l ml grti Rilit Ciil L grti Fri rtrit t rhilitti l img mr...35 L grti Fri t r...36 L grti Df l t rr...37 L grti Prt l lr l f mmr...38 L grti Imit jrlièr it itrrti tiit...39 L grti Fri lmtir xlitti...39 L grti Prt xlitti...40 L grti Bri mhi t mtril ifrmti t rti...43 L grti Hmm l...45 L grti Mrhi t mtril trrt r rr mt...46 L grti T ri imt rgti...47 L grti T ri f...48 L grti Prt fiièr...49 L grti Prtti jrii...50 Exli mm tt l grti

5 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi L i tr trt 53 L frmti trt...53 Trritrilit...53 L lrti ri...53 Vtr titi...54 L r tr trt...54 L riliti tr trt...54 E iitr 56 Q z- fir iitr?...56 Cmmt rz- imi titr grti z hii?..58 Diiti ir...67 Tlx mtt grti 68 Cmmr rximit t r Friti, Stkg / grit, Prfi âtimt At-trri Lxi 76 5

6 L grti tr trt Sl l ti hii, il t fit mti x Citi Prtilièr, tr trt Flxir mr l grti it : Bfiiir L r hyi mrl ritri trt r Flxir rè Axri ir, ig x Citi Prtilièr trt r. Pr l grti «Ait x Eft Ml rfil lri» t «Amgmt Pyhlgi», l lri Sritr t glmt Bfiiir. Fr Fr mtrliti t Priit M. L grti Ait CPrml C Dfiiti Ait Tt li rrll milmt tt ttigt l Bfiiir, rt l ti ilt, i t imriil xtrir. Ait tril Pr Ait tril, il ft tr, ll it l, l it r r l fit l i tril tt r lri trillt, l titr l li it, r lir mlyr hf trri. Affti lg r U Affti lg r xrt t mli i it ii t i rlg (l ix mi) t tritmt ûtx rt rit l ri hrg 100 % r l Ar Mli. Il git : ffti lg r irit r lit tli r l Miitr l St (lit A.L.D. 30), ffti irit r l lit t rt x ritèr it : frm lti ilit ffti gr rtri r i r riil l ix mi, t lythlgi ilit itt i ti r riil rir ix mi. U ffti lg r xrt t ffti i it itrrti tril i r rir ix mi, mi i tr l l tr tgri i- t i r l rit l ri hrg 100 %. Axri Ait Pr AXERIA ASSISTANCE, t EUROP ASSISTANCE, trri rgi r l Ar t t l ièg il tr 1, rm l Btt GENNEVILLIERS. Hitliti Tt mii jtifi r llti hitliti tr hitlir (hôitl lii), rrit r mi, ti Mli Ait, t mrtt mi it r l. Immiliti miil Iit (ttl rtill) hyi lr tt r mi, fit it Mli Ait, t itt l r Dmiil. Ell r tr jtifi r rtifit mil l l Bfiiir r, r rrt tril irti. Ll Prfil Ll t l r figr l Citi Prtilièr trt r. Il tr ligtirmt Fr. Mli U ltrti l t ûmt tt r tr mi, itt i mix t rtt rtèr i t imriil. P l hmr fri Tt mifiti tmrtr ti : mmg ltri ri mhi rt l ftimt l itllti, rrt rt ltri Ctt irt l fli frigrigè, tif fit rtr itll liti rt l irlti rit rfrigrt. Siitr Pr iitr, t : Bri Gl, Cmrilg, Cttrh Ntrll, Dgât x, Exli, Ii. Citi mi œr l grti ASSISTA Et trritril L rtti it Ll Prfil lit, Fr, frhi kilmtri l xti rtti «Rtr Ll Prfil» t «Trrt- Rtrimt» i lit l m tir. 6

7 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi Citi liti AXERIA ASSISTANCE itrit l iti xr l mt i l mè frir l rtti mrit irti mmt rt. Ntr itrti rit titr x itrti ri li lx t itrt xl ri l ligti rrir rt l règlmtti ll t/ itrtil. Mlit itrti Pr rmttr AXERIA ASSISTANCE itrir, il t ir ttr AXERIA ASSISTANCE ttr : rt i l trgr r tli : tir l r rll t rr tt iititi ggr tt, frmr x lti ri r AXERIA ASSISTANCE frir t l jtifitif rigix t l rmrmt t m l r it : AXERIA ASSISTANCE 1, Prm l Btt GENNEVILLIERS N Fx : AXERIA ASSISTANCE mr t l jtifitif ir (rtifit è, jtifitif miil, rtifit i mritl, jtifitif t.) yt tt m it. Tt gg l r rll AXERIA ASSISTANCE li rmrmt ri hrg triri. CPrtti C it E Ll Prfil iitr Lr l m it t li iitr mmgt l Ll Prfil, AXERIA ASSISTANCE mr Bfiiir i l lrti iitr fi lhr l rtti trtll i-rè. Rtr Ll Prfil A l it iitr fftt l Ll Prfil, AXERIA ASSISTANCE rgi t r hrg illt llr-rtr Bfiiir tr l li jr ri rfil Fr l trgr j Ll Prfil iitr, r tri 1èr l r i l mi, i l r Bfiiir t iil r fftr l mrh miitrti rlti iitr. Trmii mg rgt AXERIA ASSISTANCE hrg trmttr l fmill, x llrtr, lit t frir Bfiiir Fr, l mg rgt il hit lr mmir, i l Bfiiir t l imiilit hrgr li mm (l mg rt tr rt). AXERIA ASSISTANCE trmt, l hr t jr hii r l Bfiiir, l mg rllmt mmi r tlh mr xlimt rr t g : NOTA : Sl mr il, i rmt l g PCV, t rgitrr l mg, t l t, i rit ggr l rilit AXERIA ASSISTAN- CE, t mi l lgilti frçi, tmmt l t miitrti. L -rt tt lgilti t trîr l rf mmir l mg. Grig Ll Prfil Si l it iitr, l Ll Prfil it fir l jt rill r l rit i il tit, AXERIA ASSISTANCE t rgir t rr hrg, t 3 jr tif mximm, l r igil gri fi rillr l lix t ir iitr t rrr l i. Trfrt i hr Ll Prfil iitr Si l it iitr r Ll Prfil, l Bfiiir it trfrr l i rt l lx iitr, AXERIA ASSISTANCE rgi l mi iiti t r hrg l fri hil tilitir mg (20 m3 mximm) lti rr 460 TTC (r i i-rè mri) r trfrr l i rt l lx iitr (llr t rtr). L rgiti l mi iiti hil fftr l limit iiilit t iti im r l it lti tmmt t l âg tr t l tti rmi ir. D t l, l Bfiiir r rtitr l lti hil rmlmt l g lti i li r fri l hil. L hil lti fri r hil mg hil i r trtr hil ttl. L lti hil mr l ri hrg r mlmtir li l lti hil : «r tr t r trrt» (ig l trm P.A.I), «Rht rtil frhi it x mmg mtril hil l» (ig l trm T.W T.P T.P.C). Ttfi, rti frhi t rhtl it l hil lti, t rt l hrg Bfiiir. L Bfiiir t ir mm l l ltir hil lti mi iiti. L fri rrt t g rtt l hrg Bfiiir. 7

8 Nttyg Ll Prfil iitr Si l it iitr r Ll Prfil r, l Bfiiir it rr ttyg âtimt, AXERIA ASSISTANCE rgi l rhrh trri ttyg. L rmrti itrt t ri hrg r AXE- RIA ASSISTANCE rr 310 TTC. Rhrh Ll Prfil rmlmt E iitr l Ll Prfil r trît l rrt l tiit t lr l trfrt i t ir l rmi tt Ll Prfil, AXERIA ASSISTANCE rhrh, li mi, hr jr fri 9 hr 19 hr, ll rmlmt t/ li tkg rtriti imilir trm rf ry 50 km fi rmttr Bfiiir trfrr tiit rmir i. L ût ihrt tt rtti (lti, r ) rtt l hrg Bfiiir. Dg rrrri rg E rg l it l ttti l mmgt l Ll Prfil r t ri l imiilit trr Ll Prfil (rrr frtr) rt/l lf, AXERIA ASSIS- TANCE mt l Bfiiir rrt itrt lifi t r hrg l fri lmt rir rr 153 TTC. Si l fri lmt t l ri hrg AXERIA ASSISTANCE, l mtt xt 153 TTC rt l hrg Bfiiir. N r glmt hrg l fri t mi l rtti riir rr 300 TTC L tr fri itrti (iè t mi œr) t l hrg Bfiiir. Dg rg (lmri, ltriit, itrri) E yftimt itllti, rigi itll t rè xirti trt trti, mit grti, AXERIA ASSISTANCE rgi, l m Bfiiir, l itrti itrt lifi l ilit it : ltriit, hffg, lmri, itrri, miritri, limtiti. AXERIA ASSISTANCE r hrg l fri lmt, iè t mi œr rr 153 TTC. E it TRAVAIL BFICIAIRE trît hitliti SUPERIEURE A 2 JOURS OU UNE IMMOBILISATION AU DOMICILE. Gr ft AXERIA ASSISTANCE rgi t r hrg l gr ft mi 15 Bfiiir r r lifi, i rh t r, 10 hr mximm r jr t 3 jr tif. Lr l Bfiiir t hitli l it it tril, l grti «Gr ft» t r rr l rtti llti hitliti. L r mii rr t ittr fti r rt. Ai mgèr L Bfiiir t hitli l it it tril trît hitliti immiliti r rir 2 jr, AXERIA ASSISTANCE rgi t r hrg l r i-mgèr rr 12 hr mximm it r ir i jit rt l t l hitliti Bfiiir, it rtr Bfiiir r l ir rt l. L tiliti ri it itrir l 15 jr it l t l hitliti, l immiliti l rtr hitliti. Rmlmt rfil fiiir rrt tril r rir 5 jr E mli it rfil Bfiiir imlit rrt tril r rir 5 jr, AXERIA ASSISTANCE miir g itrim rh li tril Bfiiir t it rl lifi t r l t Bfiiir. AXERIA ASSISTANCE rr li 48 hr, mt l itrir hr rtr ri it l r ( 8H 19H li mi hr jr fri) fi rhrhr l rttir. AXERIA ASSISTANCE rgir t rr hrg, l ht, l fri trrt (llr - rtr) t l hrgmt rmlçt r mtt gll 530 TTC mximm. T l tr fri (l ût lir, ) rtt l hrg Bfiiir t tt l r l mii, ttfi, l Bfiiir rr mr rè AXERIA IARD, l l iiti l grti r, ri hrg fri gg titr l grti rt t fri. AXERIA ASSISTANCE rlmr Bfiiir l jtifitif l rrt tril l 5 jr. L itrt mii rr rr l rigi itll l. D l trir, t tmmt iitr ft trti iffi trti l itllti, AXERIA ASSISTANCE rr hrg l fri i. 8

9 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi E MALADIE ft rfil l lri Gr l ft ml âg mi 15 E rt r ri rfill t immiliti r gl rir 3 jr, t è l 1r jr l mt : it AXERIA ASSISTANCE rgi t r hrg l yg llr/rtr tri 1èr l i l mi r ig r l i Bfiiir i miil Fr mtrliti Priit M, r ir grr ft mi 15 miil, it AXERIA ASSISTANCE mt rlti l Bfiiir r mtt fi grr ft ml l mi 15 lr il t immili miil, t l rtr hitliti. AXERIA ASSISTANCE rr hrg l fri gr l limit mximm 3 jr tif. L r (gr ft) rr miil l ft Bfiiir rr t ittr fti r rt. L ri t il li ri (hr jr fri) tr 8 hr t 19 hr, ri 4 hr r jr miimm t 10 hr r jr mximm. Citi liti l grti «Ait x ft ml» : Prm hr ri L ri «Ait Eft Ml» fti li mi, 7H30 19H30. Ttfi, l Bfiiir t jir AXERIA Ait Dmiil, 24 hr r 24, 7 jr r 7, fi frmlr m. Exti ri L rtti «Ait Eft Ml» t rrt xlif AXERIA Ait. E, fft trit r l Bfiiir r rmr. L grti lit rr l ft it rç l iit rll mi tritt. L rl itrt t mtt r ir i tr x grlmt rt r l trg fmilil l ft ; il t fftr t mix trt l mt r r titr rfil. Tt t mil r fft l trôl t l rilit mi rritr. Dli mi l Dè rti l l Bfiiir, rè l iit mi tritt, AXERIA Ait MRP mttr tt œr, f fr mjr, fi l itrt it miil l l rimt il. Ttfi, AXERIA Ait rr li r 5 hr mt l itrir hr ri, fi rhrhr t hmir l r i rr l gr l ft. Citi mil t miitrti L Bfiiir r jtifir m r rtifit mil iit l r r t ir rè l ft. D t l, AXERIA Ait rr l rit fftr l tt mil rll miimt l itrt t rlmr Bfiiir l rtifit mil ( hti). L Bfiiir r mmir l r itrt r l, t AXERIA Ait, l r mi yt tli l rtifit mil, fi l ri it l itrt it l ttr i l tt l ft l xigit : il mmir i l r ri rg lx. L fri rritr t i l ft rtt l hrg Bfiiir. L ri hrg fri rritr t trrt l r itrt r l t rt r xri Ait x ri rfil. L itrt rr t ittr fti r mmr l fmill. 77 Exli L grti «Ait Eft Ml» li l it : l mi mil : mli hri, mli rlt l hitliti miil, hitliti riil. l tm : tr 19H00 t 8h00, i l imh t jr fri, i t l r hmir t g lgx Bfiiir. tr : l ri «Ait Eft ml» t ç r l rll Bfiiir. Tt fr, flifiti fx tmigg trî tmtimt l llit tt grti. Mi rlti rttir gr ft Sr iml m, AXERIA ASSISTANCE t mmir, r tlh, l r lir rttir ili l gr ft. L hix t l rmrti rttir rit Bfiiir imt. Ait yhlgi E trmtim yhlgi frt i r l Bfiiir lri l it l r mt frtit (hr flit lltif iiil tril), AXERIA ASSISTANCE r Bfiiir lri ri Ét t Ail Pyhlgi i li rmt ttr, 24 hr r 24 t 365 jr r, r tlh yhlg liii. S tr yhthri, l trti m r rfil, i grrt t tr t ttti, rmttr Bfiiir fir t lrifir l itti lll il t frt. 9

10 AXERIA ASSISTANCE rgir t rr hrg l rmir trti tlhi ii x trti tlhi mlmtir l yhlg. E fti l itti t l ttt Bfiiir, rz- rr tr mg fi rtrr, rè hz li, yhlg ilôm tt. D, AXERIA ASSISTANCE rr hrg l ût ltti it rr 12 hr mximm. Cfitilit C rtti rli ft l jt ttl fitilit, frmmt tlgi l rfi Pyhlg. Ait ifrmti rfill Rigmt tlhi Sr iml l tlhi, 9 hr 19 hr, f l imh t jr fri, AXERIA ASSISTANCE rhrh l ifrmti rtèr mtir ti ritr l Bfiiir mrh rfill. C ifrmti titt rigmt rtèr mtir i r l rtil 66.1 l li mifi 31 mr Il t gir ltti jrii. Sl l, AXERIA ASSISTANCE ritr l Bfiiir r l rgim l rfil til li rr. AXERIA ASSISTANCE gg rtr ttl fitilit rti t lr rtti it tlhi. AXERIA ASSISTANCE t tr t r rl l itrrtti, i l tiliti fit ifrmti mmi. AXERIA ASSISTANCE t glmt tr it mr Bfiiir, r tlh, l lmt iil l xm l ti t ll r rrit tr llmt frml. E l ifrmti tlhi trmi rrt tr tili l tr AXERIA ASSISTANCE i r l ri l l t ir i Bfiiir. Thèm l Immilir x (x mmrix, x hitti t mixt, ), filit t trmii trimi (TVA, r fir, i, ), rit iil t immilir, rit il t immilir. Thèm Cmmr irit t r itriti, rlti frir/lit, grti r, rit t ûrt (ti, grti ir). Thèm fil rgim fix, tx ir, imôt irt lx (tx hitti, tx fièr, ). Thèm miitrtif l miitrtif t l jiiir (rti it, ), l il (rit l ti il ). Thèm l trri trtr jrii, filit, gti il, irmt mi, filit lmt, rtrit, Drit trimi, Il git lit xhti iffrt thèm t tr r l ri ifrmti rfill. Cmmiti r rfil Sr iml l tlhi, 9 hr 19 hr, f l imh t jr fri, AXERIA ASSISTANCE t mmir l r lir rfil l mi it : rgim frmti ili, it xrti, mi rit it, it ttyg, lhiri. L hix rttir rtit Bfiiir imt. Ai rtr l mli Afi rmttr Bfiiir rrr l it tiit rfill l it liimt ffti Lg Dr ti tiit, N i l Bfiiir mrh rhrh mli. L jtif t âtir l ti i r li r trti tlhi ltt ili. L ri Ai Rtr l Emli rl 4 t : 1èr t : l titti ir N r Bfiiir ml mt, mrtt : tiir rl rmlir r i r itit t r, l rir mli, l t liimt, ml r l thi rhrh mli, mrt ifrmti t il i l irt trir til t lr mrh, gi lti t ritti i t li rmttr itifir tt r l t il rhrh. Il y trr xri r xri rfill, mtiti t r l fç rigr rrilm it. Arè l ir rmli, l Bfiiir r N rr xmlir fi rrr trti tlhi. 10

11 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi 2èm t : l trti tlhi ltt N fixr lr l Bfiiir l t t l hr trti tlhi, r lir li l l ti rhrh mli. A jr t l hr fix, l ltt, fftr l Bfiiir : ly il rrièr t rjt rfil, mttt i it frt t it fil l rfil (ir-fir) t rl (riix trit l rlit, mtiti), il r l rti rrilm it t lttr mtiti, ifrmti r l my lti l l frmmt tili (grhlgi, tt ), rmmti rt trtgi rhrh (il, x ) t r l frmti tll, ifrmti r l rti trri. 3èm t : l lit trri Arè ir âti rjt, trmi il t l my l ttir, l Bfiiir ri ltt l ty trri il hit ttr iit : l tiit l trri, l till l trri, l rximit ggrhi L ltt fftr lr l rhrh, itr lit trri (100 r mximm) t l rr Bfiiir. 4èm t : l ii T l x mi, t t ri, N rl l Bfiiir fi fir, li, l it r rhrh mli t li mmir, l ht, l il mlmtir. Bil l Hitt E Affti Lg Dr, i l Bfiiir hit fir fftr il miil fi fir rlir mgmt li rmttt l mitir Dmiil mlgr l l it l i t il t itim, N miir Dmiil ilit i rlir igti miil r mttr i l imt til filitr miti miil (itllti rm è, ig, lrgimt rt...). A l i igti t tt mt hit, l ilit tlit i rfr il li r. N r hrg l rmrti (igti, lmt t rliti i) ilit. L ût trx mgmt i rt tllmt rli it igti t l hrg fiiir. Ait l CHAMBRE fri E l hmr fri fiiir, AXERIA ASSISTANCE rhrh t mt rlti l fiiir g lti hil tilitir til mttr iiti hil i hmr fri t xr l 12m 3. L mi iiti hil rmlmt fit l limit iiilit ll, iiti rglmtir t rr iti im r l it lti. L fiiir t ir mm l l ltir hil lti mi iiti. L fri lti, rrt t g rtt l hrg fiiir. AXERIA ASSISTANCE rit tr r rl l i l mi œr tt rtti l rt l trirti mrhi rfrigr. Crti mt Pr fiir ri rti mt «123Clz» ri «CLASSIC» r r EU- ROP ASSISTANCE, l Bfiiir hèr ri l iti it : mir rtir rllmt mmi r EUROP ASSISTANCE FRANCE, fi ir rr iriti lig r l it Itrt t rir x Citi Grl Utiliti. L Bfiiir i it mt gr il r it, li rmttt rhir, ltr t grr mt t tt l r mt. L ri «123Clz» ri CLASSIC t r x iti t limit x x Citi Grl Utiliti l mt «CLASSIC», iil r l it. L Bfiiir t ifrm l rhig ltri mt rit titr l rti mt rigil frmt ir, i è lr rtir rir x mt i t t l rti rrit rr ir. E, l Bfiiir rit l ri «123Clz» ri CLASSIC ti li rmttr trir mt ir. Fri fft rl rmièr it V tmt t fft tiltt t t trit lr Siitr. N r hrg l fft rmièr it rr 300 TTC rr rtti ftr rigil. 11

12 Ait miistrative E rt, trti l iè itit, AXERIA ASSISTANCE ill l Bfiiir l mrh miitrti mlir (ôt lit, rllmt ir, t.). C ri t il t l jr 8 h h 30, f imh t jr fri. D t l, ifrmti titt rigmt rtèr mtir i r l rtil 66.1 l li mifi 31 mr Il t gir ltti jrii. Sl l, AXERIA ASSISTANCE t ritr l Bfiiir r l rgim rfil til li rr. AXERIA ASSISTANCE gg rtr ttl fitilit rti t lr rtti it tlhi. AXERIA ASSISTANCE ffr rr immitmt tt l mi t tr it r rti m rr rhrh trît li r. AXERIA ASSISTANCE r lr m rttr l Bfiiir l millr li, rè ir fft l rhrh ir. Ql il r tr PLACEMEt At rtir Vrifiz tr trt r r l y r t r l r tr yg. Pz mir frmlir t l r t l tr tr yg ii y ll rz (il xit lgilti ifi r l E mi r). C iffrt frmlir t lir r l Ci Primir Ar Mli lll t ffili() fi fiir, tllmt, mli it ri hrg irt fri mix r t rgim. Si lz y i fit rti l Ui Er t l E Emi Er (EEE), z rigr, t tr rt, r rifir i y l r rit il l Fr. Pr fir, z ltr tr Ci Ar Mli r ir i trz l hm liti l it ti t i z frmlit mlir (rtrit frmlir...) Pr tir mt, z rr t tr rt l ititti mtt t Fr, rè l Ci Ar Mli. Si t tritmt, liz mrtr mimt t trrtz-l gg mi r itr itrrti tritmt rtr rt gg ; fft, rti y (Ett-Ui, Irël, t.) trit l i ty rit. Sr l Si rtiz tiit hyi mtri ri lmt z il l r tr yg, ill rr rll iitif r rg t mi l r l trit mtt y r r rr tll m r. E rt l l, il t tr imrtt îtr l mr. Prz l rti tr rfr. D mm, rt l ir itit my imt, il t l i rtitr mt i z ri l i fir hti t tr l mr tr rt, rt itit t rt ir, rrz rmt. A l tr rti y, l rtriti hil t rgitr r tr rt r mt ffiil ; i ittz l y lit tr hil, il t ir rmlir rti frmlit rè (rt rr, imrtti tmrir, t.). Si t ml l(), ttz- l l rf li, rè ir ri i fir l x r rg (SAMU, mir, t.) xl titr. E it r trt i ri, tiliz l r tlhi l l rh. V rz irtmt rli() itrltr hilit lhr l rmir r. Grz ftr g rmrg ; l rmrr. Crti thlgi t titr limit x iti liti trt. N ill lir tttimt l rt ti it. Trrt/RAPATRIEMEt E Ait Mli, r lmt l Etrgr : l mi AXERIA ASSISTANCE mttt rlti l mi ll i ri hrg l Bfiiir l it l èmt. L ifrmti rilli rè mi ll, t tllmt rè mi tritt hitl Bfiiir, rmttt rè ii mi AXERIA ASSISTANCE, lhr t rgir, fti l xig mil : it l rtr tr Dmiil Bfiiir, it l trrt Bfiiir, l ht rill mil, r ri hitlir rri rh Dmiil, r hil itir lgr, ml, wg-lit, tri 1èr l (htt l i), i lig l mi i itir. D rti, l itti mil Bfiiir t itr rmir trrt r tr i rximit, t igr rtr r trtr rh Dmiil. Sl l itti mil Bfiiir t l rt règlmt itir igr t ri irti r rrtr l ii trrt, l hix my tili r trrt t l hix li hitliti tl. 12

13 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi Imrtt : Il t, t gr, xrmt l ii fil mttr œr rtit rir rrt x mi AXERIA ASSISTANCE, t fi itr t flit trit mil. Pr illr, l ù rfz ir l ii ir mm l l rt r l mi AXERIA ASSISTANCE, l Bfiiir hrg tt rilit l mi AXERIA ASSISTANCE, tmmt rtr r rr my, r ggrti tr tt t. A r fri hspitalisati (trgr) E mli Blr, lr lmt l Etrgr t tt l Bfiiir tr hitli, fir l fri hitliti l limit 4000 TTC r Bfiiir t r. Ctt fftr rr iti mlti it : r i rrit r mi, tt rir jgt itrrtl l Bfiiir rè ril ifrmti rè mi ll. A t r mtr jr ù mm mr fftr l trrt, mm i l Bfiiir i rtr r l. D t l, l Bfiiir gg rmrr tt l tr 30 jr rè rti tr ftr. Pr tr li-mm rmr, l Bfiiir it it fftr l mrh ir rrmt fri mix rè rgim r. Ctt rtti r mi œr l iti l Bfiiir mmr fmill, yz rllmt rtr ig frmlir ri mm li rr, mg it jtifitif rtr mlmtir (tl i rt r mlmtir tttti r), it grti ir. A ft rti mt, r ti. CDiiti C grl 77 Exli AXERIA ASSISTANCE t titr x rgim lx r rg t xlt grti : l fri gg r rll, tt rtti xrmt r r l l l ti, l fri jtifi r mt rigix, l iitr r l y xl l grti hr t liit trt, l iitr tif glig gr ft trti, l iitr rtitif r l rmi tt Ll Prfil rè rmièr itrti, l fri rrt t g, l fri hil lti, l iit mil trôl t l fri y rrtt, l hitliti riil, l mli t/ lr rxitt igti t/ trit yt fit l jt hitliti (hitliti jr mri) l 6 mi rt tt m, il gi l miftti l ggrti it tt, l l g mimt, rg, tfit t rit imil r milmt t l g if ll, l ffti ig jtifit hitliti, immiliti miil, l itti ri iftix txt imi fit l jt mi rti mr rti rill ifi l rt trit itir ll t/ til y rigi, l tt thlgi rltt mli ifti tgi l xiti gt ilgi iftt, xiti t himi ty gz mt, iitt, rtxi, fft txi rmt, tmiti r rili. Cirt xtill AXERIA ASSISTANCE t tr t r rl mmt l xti rtti mt tl : grr iil trgèr, itilit liti tir, mt, t trrrim, mmt lir, rrill, rtriti l lir irlti r t i ll-i it miti grl, grè, xli, ttrh trll, itgrti y tmi tr fr mjr, i rtr l xti rltt mm. Titr trrt Lr trrt t rgi t ri hrg liti l l rt ti, l Bfiiir gg, it rrr AXERIA ASSISTANCE l rit tilir l() titr() trrt il tit, it li rmrr l mtt t il rrit tir l rmrmt rè l rgim mttr tr titr() trrt. Cr jrii Srgti Cfrmmt l rtil L C Ar, AXERIA ASSISTANCE t rg rr imit y t ri fri l rit t ti Bfiiir x rrtt tr tt r rl fit yt lh itrti. D l ù il rrit triri AXERIA ASSIS- TANCE rit t m lhr itrti lr l Bfiiir tit l Bfiiir, l fri gg li rit ftr, mm i l Bfiiir 13

14 it ltirmt fri f ifrmti r l l mt mr l itrti AXERIA AS- SISTANCE, lr l fit rl rit û r rit itrti. Prriti Cfrmmt l rtil L114-1 C Ar, tt ti rit l rt ti t rrit li x mtr l mt i y i. Atrit trôl L trit hrg trôl t l Atrit Ctrôl Prtil (ACP), 61, r Titt PARIS. Ifrmti t Lirt Tt l ifrmti rilli r EUROP ASSISTANCE FRANCE, 1 rm l Btt, Gillir x, lr l riti l ri t/ lr l rliti rtti t ir l xti ggmt r tr gr. A ft r x rigmt m, EUROP ASSISTANCE r l imiilit frir l ri l hitz rir. C ifrmti t imt rr x ri EUROP ASSISTANCE FRANCE hrg tr trt t rrt tr trmi r l l i l rliti ri rttir rtir EUROP ASSISTANCE FRANCE. EUROP ASSISTANCE FRANCE rr glmt l iilit tilir rll fi ii lit t ttiti. EUROP ASSISTANCE FRANCE t tr m mmir rti x rtir l rigi l rt grti it. V iz rit è, mifiti, rtifiti t ri ifrmti rt rit : Er Ait Fr - Sri Qlit, 1 rm l Btt, Gillir x. Si r l i l rliti ri m, trfrt ifrmti rt t rli hr l Cmmt Er, EUROP ASSISTANCE FRANCE rr mr trtll l titir fi rir trfrt. Pr illr, l Bfiiir t ifrm l rti tlhi il hgrt EUROP AS- SISTANCE rrt fir l jt rgitrmt l r ii l lit ri t l frmti rl. C rti t r x mi mtr lr rgitrmt. L grti Ii - mmg imil L èmt grti N grti, rr mm ii x Citi Prtilièr, t rr xli fii i-rè : l mmg mtril irt i r l i r, l fri t rt mr i-rè, l rilit r r l r t li l ti lx rfil, rltt l mt it : l ii : l mti flmm hr fyr rml t l fm ti, l xli t l imli, l ril r, l ti it t ilt l ri l ri gz r, l ht l fr, ii l l hrg ltri rit r ll-i, l ht h ril igti ri, gi tix t jt i tmt, l h hil trrtr t l r t t iilmt rl, t i rritir, i tr, i gri. Si l tr mmg t itifi, lit r tr rè ri Pli, l ggmt fm : l mii itll t i fm, rit mm ii l lx r, rt l ii âtimt ii, l mmg x ril ltri : l mmg x ril, mhi, mtr, ltri ltri ii x liti ltri trr, t lr ir, rt : ii xli yt ri i l itrir imt. it rr ltri fftt jt, y mri lr il rlt l ht l fr l ifl l ltriit. l itrti ri li r t tg ti l mt i-. L i grti N grti, r tt il rltt mt grti, l mmg mtril x i it : l i immilir rtt r ll z ligti r tir l lx rfil t z ii l r t l rtriti x Citi Prtilièr : âtimt() 14

15 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi rti() âtimt(), mri, ti() l xri tr rfi ii : lr mgmt t itllti i t tr th tr trir trirr l trti, l t, l lôtr t mr it, l mr tèmt âtimt r. St glmt ir mm i immilir, i t ()rritir, l mgmt immilir milir tl l itllti riti hffg limtiti ii tt rtmt l, mr t lf i t t xt fri i, xt x fri ltir, t tr rrit. Si t rritir, l grti t i r tr rt rrit. l t rfil : l mtril t l milir rfil rtt i t t fi ii x lti rit-il, tili r l i l tiit rfill lr. l mrhi rrtt l tiit rfill lr tir l riimt, mtièr rmièr, rit fii r fti (y mri l mllg t itimt) rtt t z l gr, y mri lr ll t l rr rrit t tr hz l rr r t hz tir l titr it. N t grti : l hil mtr t rmr, l mrhi mmg r trrt, l mrhi l ifti gr, tll fiit r l rglmtti igr, l mrhi xli, rri, mrt, l t rt l mmti, l imx it. l milir rl tir tt ml, fft t jt g rl rtt ii r tt tr r rit trt mmtmt l lx r t tili r l i l rfi l r. N t grti : l hil mtr t lr rmr ii l i i y t t, l è my t lr. l rt ifrmti ifrmti ifrmti rtt. Otr l ût rmlmt rt, t glmt grti r : l rt ifrmti (tl mgti, i, itt, tt, CD-Rm, irtmt tilil tt frm r l mtril ifrmti) : l fri liti rrt l iml i tmti l xitt ii l fri tti t rtitti lgiil, l rt ifrmti (tl ir, mèl, ml, i, fihir, lih, mirfilm, l, tr, grit) : l fri rtitti t rrt l ifrmti r x rt, l xti ll t it rt ifrmti itrt l lrti jt mt grti, it ir t t ly ifrmti. L grti t i r l lix ri ii hz l tir t r trrt, it rtri. l f t lr rtt, tir l è my, illt, hè (y mri hè yg, hè-rtrt t hè-), iè t ligt mtx rix, titr t lr, timrt, timr fix, fill timr, titr trrt ri, igtt tmil, rt tlh. L fri t rt grti N r hrg l rmrmt fri t rt it, htr lf ii x Citi Prtilièr, lr il rltt èmt grti. l rt g : l rji fiir iz tt rritir t ltir rl, imiilit r tilir tmrirmt tt rti lx r. L grti t r t l tm ir, ir xrt, l rmi tt lx iitr. Ell t limit 2 lr lti mtr jr iitr. l hrir xrt : grti l rmrmt hrir l xrt z hii t i r x rti xrti r tr mt. l rt fiièr r mgmt milir t immilir l ù t ltir t lx, rrt x fri z gg r rlir mgmt immilir milir i t l rrit illr r l fit il l li, l rritir rf rtitr tl il xitit mmt iitr titi il l ti. l rt lyr l ù t rritir âtimt t l z lti : l mtt lyr t z trr jriimt ri r l tm mtrillmt ir, ir xrt, l rmi tt lx iitr. Ell t limit 2 lr lti. L fri t rt jtifi N grti l rt t fri jtifi tr l rt t fri ir i i-, rllmt gg r t rtt tr hrg rè iitr grti. Ctt grti rit t mr grti, frhi tt. L imit r ll limit tx figrt x iti rtilièr, li mtt l imit 15

16 titr mmg mtril irt i r l i r, rè ti l frhi t r rtti jtifitif. Fri t rt ir l fri lmt t rlgmt N grti : l fri gr-ml (trrt mri), lmt t ritllti jt grti, l tll iffr tr l lyr t t yr r ritllr tmrirmt rè l iitr tr ll, iti iti, t l lyr yiz trirmt iitr i t ltir lx r, l lr lti x-i, i t rritir t. L grti t i t l r trx fix ir xrt, l limit 2 mtr jr iitr. l fri mliti, li t lèmt ir xrt t jtifi r l rmi tt i r iitr, ii l fri gg l it mr rtir im r ii miitrti. Ctt grti t x fri trti trliti t mi hrg i r tmi r t txi l it mt grti, im r l lgilti l rglmtti, ii x fri trrt, tllmt j x lix ig r l ir li r l mlimt tritmt r mi hrg. l rmrmt l titi Dmmg-Org z tr m yr l r l r ligtir mmg (rtil L t L C Ar), rtrti rrti âtimt r it iitr grti. L imt l imit t r imt fftif l titi r «Dmmg Org». l hrir 'rhitt, rtr, rx t t trôl thi t igiri t l itrti rit ir, l tr xrt, l rtrti l rrti i iitr, ii l hrir rtr mtièr rit t rtti l t t l itrti rit r ligtir rt l li. l fri it r mi tt lix frmit l lgilti t l rglmtti igr mtièr trti rtrti rrti âtimt r iitr. l fri grig t lôtr riir rè imt grti it, gg l it trirti immilièr grti tmmt r llir l trti mmt my frmtr, rtti tti itri. l fri rhrg xtitr t ytèm rfr : l fri rhrg xtitr tili r lttr tr ii mmmt ii ii l fri rhrg ytèm rfr hr g it l ht l fr. L rsabilit grti N r hrg l iir tr rilit iil r l mti i- lr il rltt èmt grti. Vtr rilit tt ltir l gr tr rritir N r hrg l iir tr rilit iil, tt ltir t l gr tr rritir, lr il rltt iitr grti, ri : mmg mtril rltt èmt grti t x âtimt l. E lrlit t, l grti t t tr rilit iil ri mmg mtril rltt èmt grti t fftt l rti âtimt l r l ltir r l rritir li-mm ; rt lyr i r tr rritir, tir l rt rr lyr t x tr ltir (Rilit r rt lyr) ; l rt g lx i tr rritir l glmt (Rilit r rt g) ; trl ji x tr ltir. Vtr rilit tt rritir l gr tr ltir N r hrg l iir tr rilit iil, tt rritir, l gr ltir, lr il rltt èmt grti, ri : mmg mtril lr i r i trti ft trti âtimt r. L grti t t x fri lmt t rlgmt x r l ltir iitr (rr ltir) ; trl ji lir ltir. Vtr rilit l gr ii t tir N r hrg l iir tr rilit, l gr ii t tir, r l mmg mtril t immtril tif, rltt iitr grti, r l lx r titr rt trt, t t rritir, ltir gri. 16

17 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi 77 N t grti E l xli i rmmt, t grti : l mmg tr x rltt èmt i- mr, l mmg x i tr x mr i, l fri, rt t rilit tr x mr i-, l mmg tr ii xli, rltt : l frmtti l xyti i r, fli l ri gz itrit ltirmt itllti l i i, l mmg x tlh rtl, l mmg x i rt titr l grti T ri imt rgti, l mmg x mrr, mtr thrmi, tri t jt trtr gfll rltt xli yt ri i l itrir i ; ii l frmti rtr x riit t rrir r xli yt ri i l itrir i, l mmg rltt tt mt, tmmt f, r gl, l rigi r fir x ril r, l fri rrti i t l xli t l r rhff rltt m mi irlti, l mmg rltt l trg mtièr iflmml, lr li-i t rrt l tiit lr, l l r l i mt grti, l mrhi rtt rtèr rt, l mmg r l xlif z tir f il t itrit tr i l lx r l x ltr, l jt rix, tl ijx, irrri, rl fi, mtx rr t rix, tt, llti t jt rt, l iir l rilit iil z rir r mmg tri r ttit l irmt, l mmg x hil trrtr mtr tt tr mi immtrilti, lr rmr, mirmr t lr t, ii x tr mr, l mmg rrl, l rtilièrmt, lr il rltt mmg ltri : l mmg x lmt itrhgl mtril i, t l i mtril, itt, r tr r fti, rmlmt rii t ti rir ftimt rml. C lmt rtt ttfi rt lr :.. lr trti lr trirti t i r mmg mtril grti t ttigt tr rti i r,.. i mmg, lr rmlmt t ir l rrti mmg grti tr rti i r, l mmg x mt ltri lr l mmg rt limit l ml itrhgl, l mmg r l r yftimt mi l, l mmg t rltr trl rt l friti r mmg irt rt titr trt, l mmg x grtr, trfrmtr l 1250 kv t mtr l 500 kw, f r xr tr rt : l mmg rltt miti l rmi ri i mmg t rrti mlèt t fiiti t l ftimt rglir it rtli, l fri x r l rrti frt riir ii l mmg rltt, r l trt rlt ri At-trri mmr t At-trri r, l i it t grti : l i fi tir, l milir rl, l rt ifrmti ifrmti t ifrmti, l jt rix, l xli mm tt l grti. 52. L my rti miimm xig C grl L i xig r tr tiit figr r Citi Prtilièr. Nix Ni CO1 Ni CO2 Ni CO3 Ni RI1 Ni RI2 My xig L itllti ltri mi 10 : rifiti m l riti mi rifiti r ltrii rfil r l 10èm i t l 3 (ftr rr) L itllti ltri 10 l : rifiti mi 3 r ltrii rfil ( ft l 3 mi i it l riti) i rifiti t l 3 (ftr rr). At l 10èm l itllti ltri, rifiti t l 3 r ltrii rfil ; rtir l 10èm, rifiti ll r ltrii rfil. Crr l ftr. Vrifiti ll l itllti ltri r ltrii rfil (ftr rr). Eltriit t xtitr rifi llmt r rfil. Eltriit t xtitr rifi llmt r rfil + rtifit Q19. Ni RI3 Crtifit Q4 t Q18. Ni RI4 Crtifit Q4, Q18 t Q19. E irti ligti, il r fit liti ' frhi titr l rt grti. Si l ri r trt t t-trri l itllti ltri t / gz t l ri t i it tr frm l règlmtti igr t trt llmt ; l ri it tr i iitif xtiti rri t trt llmt. E irti ligti, t i mmt filit l iitr, frhi mtt 3 fi rir li ii r Citi Prtilièr r l grti Ii mmg imil r li. 17

18 77 N t grti L grti Tmt Grl Nig C grti N grti l mmg rltt l mt it : L ti irt : t û x tmt, rg, tr, yl l h r rr rjt r li-i, lr il git t ilt trit mmgt rti mr âtimt trti (trit mi 75% mtri r), rr tr jt, ry 5 km tr li ù l tlimt r t iitr, l grl r l titr t l fç, i l ig l gl ml r l titr. L mill r l li, l ig, l grl, lr tt li, tt ig tt grl ètr l itrir âtimt r rfrmt l jt r l 72 hr it l mmt l trti ttl rtill âtimt. L i grti Lr il rltt èmt grti, r hrg l mm iti t limit l mmg mtril x i it l rri «L i grti» l Grti Ii - Dmmg imil. L fri t rt grti Lr il rltt èmt grti, r hrg, l mm iti t limit, l rmrmt fri t rt it l rri «L fri t rt grti» l Grti Ii - Dmmg Aimil, l xli rt iirt. E l i rmmt, t grti : l tlh rtl, l mmg x i rt titr l grti T ri imt rgti, l mmg rltt ft rrti trti iil, imt (tt t rè iitr) f fr mjr, l l r l i mt grti, l mmg i irtmt iirtmt, mm rg, r l x rillmt, l grgmt t l rflmt gt, r l iti, l rz mr, l rmt r, r t l grlmt, r l mr t l tr l trl rtifiil ii r l m ig gl mmt, l mmg r l, l mmg x âtimt trit lir lh, l mmg grti titr l grti Cttrh trll, l mmg x âtimt it t lr t : âtimt tièrmt l t rt, âtimt r trti rfti, t l lmt rtr t r fti, mt mçri, l l règl l Art, âtimt t l trti l rtr mrt, l rrti it, mtrix tt tr t fix l l règl l rt, âtimt l rt my âh t l trti l rtr mrt l rrti it, mtrix tl rt ftr itm, til ir gr, fill film mtièr lti, fix r x ligg jitif l l règl l rt, l mmg i r l t x trti t l lmt rtr t r l l règl l rt, fti, mt mçri, ii l mmg t tll trti, l mmg rltt l ti irt t, l grl l ig r : l lmt rti itr trti rtr (tl itr, itrg, itrx, gl, hâi, r, mri, rr), f il t rm, ii l rltt lr trti ttl rtill, f i ll t ti l trti ttl rtill i immilir, l x t ig liitir, x lir, âh xtrir t tt, fil ri t lr rt, t t tr, l mtril, milir, mrhi li ir, l xti mtril fix ç r g xtrir, l xli mm tt l grti

19 L grti tr trt L i tr trt E iitr Tl mtt grti Lxi L grti Cttrh trll C grti L mmg mtril N grti l mmg mtril irt x i i l rri «L i grti» l grti Ii - Dmmg imil, yt r trmit l itit rml gt trl. L grti t tr mi j rè liti Jrl Offiil l Rli Frçi rrt itrmiitril yt tt l tt ttrh trll. L iiti l rt grti lit i x i i x tiit it l trri l itrtil r l rti ri trl riil r l iti r r l li jillt 1987, l xti x xitt trirmt l liti l. C iiti lit l x i immilir trit t x tiit xr ilti règl miitrti igr lr lr mi l t tt rir l mmg r ttrh trll. Lr l tiit lr xr hr lx r, l grti li l iti r l rri «l i tr trt, ù xrt grti». 53. L grti Atttt Emt t mmt lir - At trrrim, tg C grti L mmg mtril N grti l mmg mtril irt, i r l trritir til, r tttt t trrrim (tl fii x rtil t C Pl), r t tg, rt l i mt mmt lir, t fftt l i grti tr l mmg ii. L grti r : l rrti mmg mtril irt (y mri x tmiti) i r l i r, l mmg immtril tif tit r l fri t rt r trt titr l grti Ii - Dmmg imil. C mmg, fri t rt t rt rr itx r r h tgri mmg, fri t rt t l limit frhi t lf r r l trt titr l grti Ii - Dmmg Aimil. Lr il t ir tmir i immilir, l imiti mmg, y mri l fri tmiti, t xr l mtt itx r r i r r l trt titr l grti Ii - Dmmg Aimil. Si l trt ri mtt itx, l imiti rr xr l lr l i tmi. 77 N t grti l fri tmiti li ii lr fimt, l mmg t li imiti titr tr grti r i trt, l mmg x i rt titr l grti T Ri mtril rgti, l xli mm tt l grti

20 L grti Dtrirti Immilièr Sit Vl, Ttti l lim L èmt t l i grti N grti l trirti l trti âtimt t lr lmt imt immilir, y mri ll x my frmtr, rtti t tti itri, rltt l, ttti l t lim mmi l itrir l tlimt r. LES FRAIS QUE NOUS GARANTISSONS N r hrg l rmrmt fri it, lr il rltt mt grti : l fri grig t lôtr riir, x l it trirti immilièr grti, tmmt r llir l trti mmt my frmtr, rtti tti itri, l it èmt grti. l fri rmlmt l t rrr l tlimt r. l rt fiièr r mgmt milir t immilir N grti l rt fiièr r mgmt milir t immilir rltt r i t ltir, fri rz gg r rlir mgmt milir immilir t i t l rrit illr è lr r l fit iitr : il y riliti li rit il ti l ti ;, titi il l ti, il y rf rritir rtitr l mgmt tl il xitit mmt iitr. l hrir xrt fii l rri «L fri t rt grti - Hrir xrt» l Grti Ii Dmmg Aimil. mmr r, lr mliit (f i rgrh «l r l r». 21), l ri gl rltt trirti immilièr t l fri lôtr tif, l trirti it x l r lr mt mmt lir, l trirti it x l, ttti l t t lim mmi : l l li l xtrir l tlimt, lr l lx t t li i lr l l t t r l rrr it rml, l trirti it x l, ttti l t t lim rltt mt tl mrg, tr, trti, r rr tt grmt trit li ii tt ii rtir tr, l trirti it x l, ttti l t t lim tt rè l ti l riiti l tlimt r l imml ll il t it, r r l trit iil militir it r fit grr trl iil, l ri gl, l gât, l mmg ii xli rltt fit lr, l trirti it l l ttti l è my t lr frm ml frm l ffr-frt, rt lr t l iitif frmtr r r l trtr t fftimt t rrtmt tili, l trirti r lr l mr rtti t t r, f fr mjr i l rt mr ir ii r l rliti mmg, l rmlmt l t rrr t tt tr ytèm rtr t frmtr rt rti mm, l i rt titr l grti T ri imt rgti, r l trt rlt ri At-trri mmr t At-trri r, l fri rmlmt l t rrr t grti, l xli mm tt l grti NE SONT PAS GARANTIS E l i rmmt, t grti : l l i milir l t lim mmi l itrir t l xtrir, l trirti rltt l, ttti l t t lim mmi r l irigt rit fit, r lri, l r it, ll, mm rtt trri trgèr, hrg l gr t l rill 20